Constant spam mail then they wouldnt even commit to their own deals. Frustrating talking to any rep as well if you can even get a hold of them.
Repair man came prepared, wore shoe covers and explained to me what he had done and some tips for the future. Very happy with results. Didnt rush me and answered all my questions.
The young man who came out was very professional and did a wonderful job making our slider door and screen move more easily.Highly recommend him!
Exceptional service. He quickly discovered the issue and replaced and fixed the necessary parts.
Anderson technician (Fred) was very professional and detailed in the installation of a new sliding screen door.Before the installation he was courteous enough to advise me of his location and estimated time of arrival at my residence.Fred is an outstanding representative of Renewal by Andersen.Frank Capizzano
Michael Comforti explained every step of the installation process to me. He was well prepared, very thorough, polite and professional as we reviewed all the safety comfort. Value and beautification aspects of our forthcoming new doors. It was a joy to work with Michael. Thanks. Best, Diego
Happy to have the lock checked and Fred noted that the loose handle also needed adjusting. I appreciate his taking the initiative.
Fred came out to fix my Door! He was Professional, very courteous and took the time to explain what he fixed, and he also gave me some tips on what to do in the future if I had any problems.The work he did was nothing but Professional and fixed properly, he even put a covering on the cement to keep the area clean!Freds work is beyond Professional, he is an asset to the Company, and I hope they realize what a great worker and person they have working for them!Thanks Fred!
These guys are the best! Fast, professional installation. There was something wrong with one of my windows and Mike, the technician came and fixed it in like 10 minutes. I highly recommend Anderson Windows.
Good quality windows and sliding glass door.Person who came yesterday to repair door did excellent job.
From beginning to end all interactions were professional and done in a timely manner. Ryan was very knowledgeable of the products, personable, and responsive with any questions we had. Install of the slider went smooth only one gripe that we are waiting to be fixed/scheduled. Overall a great experience and we will use them to replace any other windows in the future.
Waiting for window installation now but ordering and measuring process has been seamless. Have been working with Kevin and Susie. Can’t wait to see how they turn out.
Terrific guys. Polite and professional. Came on time!
Mike came into my home to address a small issue with the initial installation. That installation was also well done, however exactly what I needed. Mike was on time, pleasant, professional, and understanding. I highly recommend him, Renewal as a whole, and most importantly at this point, Jessica in sales who made sure my entire experience with Renewal by Anderson was too notch. She made sure Anderson lived up to their reputation.
The installers called when they were on their way, which I really appreciated. They were very professional and took the time to explain everything to me and show me how it all worked. The slider looks gorgeous. I would highly recommend!
My experience was wonderful! Your representatives are courteous polite and informative. Explain the product in detail and now I can’t wait for the door to come in!
Mike was professional, knowledgeable and helpful with the installation of our new custom 4 panel door. He took his time and explained all aspects of the project. Gave excellent advice and definitely would recommend him
Mike from Renewal by Anderson came to repair our doggie door. Mike was courteous and friendly. He repaired the issues quickly and effectively. He even noticed that our dead bolt on the inside door was a little off so he repaired that too, which was a total bonus! As a side note we are very happy with the windows and doors that we had installed by Renewal by Anderson one year ago and soon will be redoing the balance of the windows in the house.
Michael, the installation inspector, was very personable yet professional, knowledgeable & helpful. He explained how the installation would work, answered all of my questions & gave excellent ideas & choices to help me finalize our decision on our patio door.
I Had a great experience! Michael was very professional and kind. He explained everything that would be done and answered all questions. He was very patient and understanding. Great customer service!
Installers were not professional. Lead installer did nothing but complain about his helper, the company and made fun of my furniture. Took longer than it was suppose to because my bathroom was used without asking. Caulk tips were left in our garden and plants were broke. Windows were left dirty, caulk was done sloppy. When we talked to our point of contact (Anthony) never heard back from him. We are going to build our home next year and because of the way we were treated and ignored we will NEVER use Anderson or recommend.
Lou M came to my house today. He was on time and extremely thorough.
Kevin McCaffery from Anderson was not only on time, but worked efficiently to confirm all windows were measured properly and all design questions were double confirmed. He was courteous and professional, so far everyone at Renewal by Anderson has been absolutely fantastic to work with.
Great customer service! Love the windows. Very professional!
Worked with us to find a feasible way to get windows that we really needed.
Mike at Renewals by Anderson was wonderful! Very prompt, professional, and was able to give me great information about what was going on. Definitely would recommend.
Kevin McCaffrey came to my home today to measure my windows... he was prompt, respectful of my home, and eager to answer questions... I have an older home, so measuring my windows and matching the architectural designs was not an easy task.. Kevin took his time, going so far as drawing the special shapes of some windows.... from sales, to fitting, I recommend using this company...
I continue to be impressed with the customer service provided by the people I have dealt with and Andersen. Five months after the installation of six new windows, I found a small issue and called my consultant Alan Langer. The same day the customer service group called to schedule a service visit. The Technician, Dave, was on time, polite and quickly fixed the issue. Even though it was a small issue and months after installation, everyone I dealt with provided the same level of customer service as if I were making a major purchase. Great team.
Michael Comforti was just here to measure fir our coming patio doors. Very personable and professional. Efficiently did the measuring and explanation of expectations for the installation. Safe and clean measures during the visit.
Mike came to measure the door for replacement. He was professional and punctal. I look forward to having my new door installed!
Kevin McCaffery came to measure my windows and door for the second half of our window product. He was very knowledgeable and made excellent recommendations for a change to the door. The service provided was excellent.
We just had our inspection done prior to installation. FANTASTIC! Very professional, informative, friendly and knowledgeable. We cant wait for the window installation to begin in the next couple of months. We would recommend this company to anyone serious about having great products put into their homes.
It was a pleasure to work with Kevin McCaffery of Renewal by Anderson today as he went through our upcoming window replacement procedures. Kevin answered all my questions and even followed through to make sure our choices were possible. I am very confident we will be happy with their services based on the professional and thorough consideration to details we received.
Mike was prompt, courteous and professional, as he took window measurements prior to installation..
Kevin was very knowledgeable and professional. Explained everything in detail and went the extra mile to make sure everything was accurate.
Mike Comforti measured our windows for installation. He was prompt, professional, and answered all of our questions. Highly recommend!
Michael was very knowledgeable and took the time to make all the measurements and explain to us the process.I give him 5 ⭐️
Fred came to repair windows that were installed poorly 3 months ago. He was very professional, patient and thorough. The windows look good now.
Great company to do business with. The customer service is exceptional. Our salesman Ray T was so knowledgeable and professional. These windows have cut my heating cost by 25 percent. My summer months electrical bill has also been substantially lower. Highly recommend the investment.
Have always been impressed with the quality of Anderson. The replacement windows are top of the line. Our installation went flawlessly. In addition we ordered two replacement sashes. Our Project Consultant-Kevin Gorman-Smith took his own personal time to install these for us. From start to finish it has been a Great experience. I would recommend this company.
Every double slider window has only one latch in the middle. But there composite material is excellent. Also the new management is very liberal.
Michael Comforti was professional and very pleasant. He got his work done quickly yet accurately and was informative if we had questions.
Michael was friendly, efficient and thorough. I cant imagine anyone doing a better job.
Michael Comforti is the installation Manager for our door and window project. He was prepared, courteous, on time and professional and answered all of my questions.
Kevin McCaffery was on time, very professional and knowledgeable. Great doing business with him.
Russo and Angel were so pleasant to work with. Their customer service and professionalism are impeccable. They arrived on time and Russo got our minor door and window issue fixed very quickly, he went above and beyond. Their assistance today made our recent purchase with Anderson totally worth the investment. (Not to mention how we no longer have a cold draft in those rooms!)
They have been a pleasure to work with. Very professional, very thorough, very careful regarding Covid protocols. Allan Langer has worked with me to contract the project, price it all out and make it happen. The installation crews have been great too. Highly recommend Renewal by Anderson.
We needed a replacement for our Andersen Renewal window. The serviceman was courteous and efficient. Installation went flawlessly. Of course we have been a steady customer of Andersen for years and think highly of their product.
Ed and his crew were personable, professional, and clean. They worked a little extra to get everything done in one day, which was much appreciated. They were able to answer all our questions, and the training was practiced and efficient. We would hire them again!
Met with Kevin today and he was very helpful and answered all of the questions that we had
The sales consultant Jamie was extremely helpful and professional. He was a great help in picking out colors and styles. The installation went smooth with no issues. I was so happy that I am a return customer that just ordered new replacement windows for the entire house. Very happy customer.
Kevin came out to measure my bay window and through his knowledge developed a potentially cost saving alternative solution.
When one of our newly installed windows wouldn’t close all the way, they came out promptly and ordered us a replacement - no hassle. Just came back to put the new window in. Arrived promptly and worked quickly. Highly recommend.
I had a appointment for a pre install with Mike Comforti he was on time he explained everything to me of what they would be doing they were very respectful
Very professional. The representative was helpful, on time, and able to provide what we wanted.
Michael from Renewal by Anderson, was very professional, he was on time, informative, well spoken, and efficient. It was a pleasure to meet him and to have him come by.
I am writing this review on behalf of my parents who used this service to repair two windows at my childhood home. They have lived there for 30 years and the wood was rotting away, allowing wind and the elements into the house. These professionals were courteous of our two loud dogs and completed the large project within two days. The end result is stunning and we no longer deal with rain, wind, or snow coming in through the cracks. Thank you for your service!
Kevin came to measure the windows. He was very polite and professional. He answered all my questions.
Michael was very prompt & professional when he came out to measure our windows for replacement. I’m very excited to have these outdated windows replaced in a few months!
Mike was professional and efficient. He added the locks to the newly installed windows
Extremely clean and professional work. From start to finish, the installers were polite and courteous. Front bay window and back slider came out absolutely fantastic! Excellent work!
Mike came by to measure the area to be replaced by Andersen.. He éad personable, informative and very professional.
Great experience with Kevin M. our install manager, our measuring appointment went well and it was a great experience for my parents!!
The rep was very knowledgeable and polite. He answered all my questions
This is our second time using Anderson. They are very professional, always on time and deliver everything they promise.
I just had a front door installed and am very pleased with the workmanship of the install team that was only second to their professionalism and customer awareness. They communicated with me with respect and explained their process without being asked.They took their time to prepare their work area ensuring the rest of of our Home was protected and they took the same amount of time in cleaning up their work area. All we had to do is return our wall hangings and other personal items to where they were.It was a pleasure having this team work on our project and we recommend them highly without reservation ...
This past week, Adam and Kevin from Anderson Window came to our house in Raynham, MA to install 3 doors. I cannot say enough about how professional, reliable, proficient and personable these two men were. I would strongly recommend them to anyone I know. As an Engineer Officer in the U.S. Army these are the type of men I would have chosen to to be in my unit. They paid attention to detail in a couple of very difficult areas, cleaned the door windows and left the house immaculate. William Rose
Repaired broken window lock covered under warranty.
Got many quotes for windows and in the end went with Allan Langer with Renewal by Andersen. He was on time, courteous and knew his product. The customer service by Allan, the warranty with a well established company and a top of the line product was the reason I chose them. Waiting on install but I have no doubt I will have any complaints.
We just had all the windows replaced by Renewal by Anderson of R I.Our home is a log home over 40yrs old.For the record this is the second time we replaced all of the windows since we bought this home 24yrs ago.I did a lot of research this time and found that Renewal by Anderson had the best customer reviews especially in the quality of the windows.Sales:Our sale person Corey was polite, courteous, helpful and NOT pushy.Answered all of our questions and made suggestions when necessary.Windows measured & ordered and came in before estimated delivery date.Installation:The installation crew assigned were in our opinion the best.Thank you: Ron Menard, DJ and MortRon kept us informed of all work being done.Rons crew worked well together & had a system in place that insured that all necessary work was completed in a proper and timely manner.As windows were installed / trim added windows were cleaned, screens put in place and clean up of that particular area took place.Finally, Ron sat down with me and explained how the windows worked( homeowner window cleaning) Ron demonstrated how to open windows for cleaning.We recommend Renewal by Anderson of Rhode Island to anyone looking to replace existing windows in their home.a very big thank you toProject Consultant:Cory BattistaInstallation: Ron Menard and crewand lets not forget the inside office staff that kept the project on schedule and called to insure all was going as planned
Fred did an efficient and good job adjusting 3 windows. He was Masked the entire visit and pleasant.
I found a patio slider to replace my old door but when I checked with the city I found that the door would not meet the city code. I contacted Renewal by Anderson and they sent a consultant named Kevin Icolino who is very knowledgeable about the products. Kevin showed doors that met my needs as well as the city code. The price point was just a little higher than the quote for the door that did not meet code. The door was installed by the company and I was completely satisfied with the work and the door. Most of all the consultant Kevin continued to check with us during the entire process to make sure we were completely satisfied with the work and the product. I would recommend everyone to call Renewal by Anderson.
Excellent service. Excellent team. Exceeded all expectations.
On time. Knowledgeable. Very professional
I had a very positive first meeting with Allan. He assessed my current windows throughly and was knowledgeable when it came to installations in condo complexes, which is my situation. My installation is still weeks away but Im very pleased with the services so far.
Absolute professionalism from the beginning to end of this project. Installation crew arrived on time, extremely courteous and respectful throughout and delivered exceptional service. They exceeded my expectations, having all windows, a sliding door and picture window installed during a pandemic, by always exercising appropriate social distancing measures and wearing protective masks. Their expertise and cleanliness were outstanding and the process was seamless. I would highly recommend Renewal by Anderson based on superb professionalism and outstanding craftsmanship. I could not be more pleased with the finished product.
My service man was awesome. He was prompt, courteous, and competent. He repair that which I thought required work but also found required repairs in other fixtures and also rectified that. He made me pleased that I decided to purchase Renewal by Andersen.
Kevin McCaffery was wonderful, friendly, and professional. Thank you!
I went with Renewal By Anderson for their reputation of quality. I am totally pleased with the Windows and Doors I have had installed so far. Jay and his crew were outstanding, going above and beyond my expectations! I will definitely be requesting them for my remaining windows! They were neat and clean. Covered everything in my house and vacuumed up and debris when they were done. They took the time to keep me involved and came up with solutions when the need arose. My sales rep Daniel is also a hands on guy, making sure I was happy with the project. I highly recommend Renewal By Anderson! The Windows and Doors are first rate quality!!
Always outstanding service from your company. And Kevin kept up your standard of excellence.
We were having trouble with our sliding glass door to the patio. Mike arrived early after checking that we were home and ready for him to come. He quickly identified the problem, explained it to us, and made the necessary adjustments. We talked about how much we appreciate the way the screen door works so well. He showed us how to simply pop it out if necessary and in the process discovered it had been installed upside down. He fixed that too. We were delighted with the visit and results.
Anthony P was Very professional. He was prompt and friendly the entire time! Very knowledgeable with all things Renewal by Anderson!He was extremely patient while we made our door choices and even followed up with a request of mine a week after his visit!!Thanks!!
Very professional and courteous.
Kevin McCaffery was professional and very helpful.
Great company to do business with. The customer service is exceptional. Our salesman Derek Bouthilette was so knowledgeable and professional.
I had a new French door intakes last summer which started sticking recently. Mike, the service rep., came and explained that sometimes the hinges needed to be adjusted and made those adjustments very quickly. He advised to call anytime there was a problem, because these doors come with a full warranty. He was personable, prompt, and knowledgeable. Thank you, Mike!
I have been working with Anthony Paolucci & Michael Comforti so far throughout this process. They have been a delight. Professional, on time, personable, friendly and informative. We are looking forward to the installation of our new entey way door. Thank you for all of your hard work.
Edward P and crew were very professional. At the end of installation he made sure I understood everything about our new windows.
On time and courteous and took the time to correct the issues properly.
I cannot say enough about how wonderful it was working with Renewal by Anderson! I was extremely satisfied with the job that was completed at my house replacing some of my older windows. Kevin and Adam were very skilled and professional. They went above and beyond for me, while always being punctual, courteous and extremely neat. They were always willing to answer my questions and always took the time to explain what they were doing. It was a pleasure working with them! I cannot recommend this company enough.
Our experience with Renewal by Andersen was great from beginning to end!! We hired them to replace four exterior sliding glass doors. Each person from sales to install that we dealt with was knowledgeable and professional. Salesman John Harrington was very attentive and made sure everything was measured, ordered and arrived correctly. And he took the time to go over the extensive warranties that came with Renewal by Andersen products which cover both the product and the installation service. The installation crew was exceptional. Installer Doug Szynal met all our expectations. He went above and beyond to keep the project on schedule, to match our existing custom interior trim, to keep our existing exterior shingles intact, and to make sure everything was complete. They were prompt and even keep the site neat and clean. Great service!
Michael Comforti is a professional, committed to getting our installation right.
The men you sent were nice and knew their job very well. They were very respectful of the property and cleaned up after themselves. And they also explained everything. And did a great job. You have a couple of good workers.Thank you,Karen P.
A great company to deal with from start to finish. I had no intentions of ever getting my homes windows replaced until Renewal by Andersen approached me. The project consultant that came to my house, Anthony Paolucci, was very knowledgeable about all the products available. He listened to my questions and concerns as well as making recommendations about what would work best for me and my price range. Andersen was very accommodating with their payment methods. The work was scheduled to take place months from the consultation, however the windows were built and installed several weeks ahead of time. This all took place in early spring during the initial height of Covid 19 pandemic, Andersen made sure that my safety was always prioritized and performed the work following all proper recommendations. Overall a very painless experience that vastly improved the value of my house.
Tech Kevin McCaffery measured our door for replacement. 5 stars.
Both Jim and his son were excellent. They were both very professional and polite. They were on time and cleaned up everything when they were done. Would highly recommend both Jim and his son. Renewal by Andersen is a great company to deal with...
Mike arrived right on time. He answered all my questions and addressed my concerns about the project.
5 star in all areas. Professional sales man and installers. Couldn’t be happier. Clean neat well organized and great product. So happy with the look and quality