I did a lot of shopping online to find a good price on a Toyota PT38935160 (RS3200+) Vehicle Intrusion Protection security system and found that Smithtown Toyota Parts has pretty good pricing and low shipping rates.I placed my order and it was shipped within 48 hours. Everything was a very positive experience until my Toyota Service Center tried to install it. The installation instructions were extremely confusing and jokingly I blamed it on the interpreter from japanese to english!During the frustrating installation, I decided to call Smithtown Toyota to seek some guidance and to verify that I do have the correct part for my 2018 Tacoma. I figured that Smithtown Toyota had my back since I purchased it from them and they are a Toyota dealership committed to supporting Toyota owners. I had to leave a voicemail and explained the difficulty and confusion we are having in the install. Well one week later I still hadn’t received a call back. I know now that Smithtown Toyota already had my money and their commitment to this Toyota owner is tough luck! I gave them two stars in my rating due to their pricing and shipping time. I took away the other three stars for their utmost lack of customer commitment.Installation was finally completed after much trial and error.

Love the discounted Toyota parts department. Even with shipping the parts are more reasonable then my local Toyota dealership.