Excellent customer service from Kim. Told her about my terrible experience with the Mavis store on Howell Mill Rd and she took care my issues exactly as she communicated. Had four new tires ordered, delivered, and installed within two days of calling. Consistently updated me on the status and reassured that my car was in good hands. I wouldn’t look anywhere other than this location. Make sure you speak with Kim!

Loved this place! I went by on Sunday for an oil change after I booked my appointment and couple days earlier. On Sunday, they got my car info,informed me on everything they were checking for. I added a change for my wipers and a brake oil change. I went around and went to the target next door while I waited. When I came back my car was ready. They told me they checked for my brake oil and that it was clean so they ended up not charging me for that. Definitely coming back for my next oil change!

Great Service. Nikola and his team were so nice when I asked them to just check air in my tires. They did it enthusiastically and quickly although they were busy. Will be back to buy tires!

Tire pressure warning light was on and I stopped to ask if they would check the tires. James D. was courteous and friendly, and promptly helped me out by checking all tires and filling to the appropriate pressure. Highly recommend this business.

Kim and Doug were extremely pleasant and helpful. She quickly corrected a mistake before I could take a deep breath and Doug made sure that the tire I received would last a long time. The overall staff is extremely knowledgeable. One of the techs even stated hed come in on his day off to fix a persons car! In these times customer service is limited but always great to experience!

Had excellent customer service. The staff was very helpful and service in a timely matter….I will be returning for all my service. Thank you again Kim you are a blessing.

I had a great experience today with Roberto and Mr R. They call themselves R&R lol, and they fixed me up immediately. Thank you guys for being such a great help! ✨

Excellent staff. I requested a tire pressure check and fill and was taken right away. RJ was very polite nice and respectful. Its a wonderful feeling to be the recipient of excellent customer service.

Kim was awesome! Got my car in quick and took care of me by letting me know about future service. Will definitely be coming back in the future!

I went to Mavis because my car dealership hasnt had any openings for a while. I was pleasantly surprised with Mavis. Kim was wonderful! She helped me all the stuff I needed to get done. She was very informative and super kind. I love the service she gave me, because its hard to find people that are kind now a days. Thank you very much, Kim! I will definitely be returning.

Superb service! Normally when you walk into establishments such as this it could be a little intimidating because people give you the energy that they only want your money. Not here! They show genuine concern and anything that you are not educated on they have patience with you. They are honest here. I’ll definitely be back!

Tried to scam me. I was getting my tires rotated. I was told that one of my brakes was really low. It was at 30% which isnt really a concern, but I guess they hope people might expect that is bad. I asked if it needed to get fixed, and they said it did.Was waiting for almost two hours with no updates. I asked, and was told that the brake had to be ordered. I told them I no longer wanted the brake done. They said they couldnt do that because everything was already taken apart. So they basically keep you hostage when they are not able to do the work. I go back to my car, and magically the brake was there when I walked back.I was told that one person got the brake when they took their lunch (at 3:00?) First, it was on order. Another person said they got it at a store. Couldnt keep a story strait.Took a picture of my old brake, and it looks almost new. So it was a lie that it was looking low. Made them put my old brake back on. Was only charged for the tire rotation because we threatened to take them to court because they almost scammed us for over $300.I was told that the mechanics get a commission, so it would make sense that they would make things up when I had a cheap job to do.

OMG! I had the most wonderful and professional experience. I was only going in to have one tire replaced. I had the pleasure of meeting the District Manager Ebony Bell. She educated me on the importance and safety of having my tires rotated and an alignment when my car gets an oil changed. She offered me the promotion that was going on and sold me 4 new tires. I was introduced to the store manager and the staff was very nice and professional. Kim was very patient and helped me with the lease option for the purchase of my 4 new tires. I have visited other locations but this one was the BEST. I will definitely recommend this location to others. I had an awesome experience. Customer Service still exists!

I made an appointment and each time I called each person was patient and kind. I arrived today and was greeted even though the desk attendant was helping a customer check out. She walked out to the car and got what she needed, even checking my tires after I asked for a tire price quote. It’s nice and cool on the inside on a hot day. I was notified of work being done and checked out in a timely manner. I’ve been to this location several times.

Great service!!! We temporarily relocated due to hurricane Ida, before leaving we got an oil change and was told we needed an alignment and possibly new tires. I called and searched countless tires shops and was completely frustrated that everyone was backed up. I drove down the main road from our hotel and arrived at Mavis. Kim greeted me with a smile, listened and provided the best customer service Ive gotten in a long time! The entire staff is nice and friendly! They did a great job servicing our vehicle, and got us safely on the road! Thank you so much!!!

Fast, courteous service at this store. Connie was great, and went above board to help me with my issue! Thank you!

Called and asked if they had time to patch my tire and they said yes come on in. Walked in less than 5 minutes later and they tell me it will be two hour wait. Dont waste your time.Go less than a mile up the street to the new D.W. Tire Shop - they helped me and charged way less in about 30 minutes time.

I dont make bad reviews, but this experience has been awful. I went there to get the vibration of my car fixed, oil change, and a tire installation. I was told that the wait would be a couple of hours, and it took 6 hours. When I came back an hour + later, the car wasnt started on.I understood that, and I was patient. I paid $180 (including a $25 discount for the wait and my patience), and I was satisfied. I got back in my car, and it was still shaking . Two people assured me twice that the vibration wouldnt be a problem when I left. I even asked right before I left because they said I had a 3,000 miles /30 day warranty if I had to come back . I came right back and said its still shaking, and one of the two people who reassured me told me that What speed? Oh we only touched that one tire that we put on. We didnt touch the other three. I said well, I got the tire alignment to stop the vibration and he continues to tell me that the alignment doesnt help with that after both individuals told me that my car wouldnt shake when I left. I said well, can I get the 3 tires balanced?, and he said I wont be able to do that today but we can set an appointment . He didnt care at all about this, and I wish the two women who were there before were there to assist me because I feel that the response would have been better.I left . Hopefully there can be a solution to this when I call because this was just 😳.

Amazing Service! Ms.Kim was very warm and welcoming! This is the best Mavis location in Atlanta and I’ve been to quite a few. Would recommend anyone with car needs to make your way to this Mavis location!

If they had a better more functional waiting area, I would have given them a 5 star. The facility is clean and the staff is great. They know tires quite well.

Kim is by far the best service rep in the whole world.She took take of all my needs from tires to wheel alignment at the very reasonable pricing. Extremely professional and friendly. Ask for Kim when you get there.

The service is great from the time you call until your car service is completed. Please ask for Doug he was originally on the hill at Goodyear on Cumberland Pkwy near Chikfila. Doug has been provided intake service for my vehicle for over 3 years. I prefer to maintain relationships and trust me the mechanics here are great! I highly recommend Doug at Mavis Tires! The Best!!

The best Mavis spot in Georgia! Kim was very helpful and thorough during my visit. She was informative with what my tires needed done and just overall fantastic to work with. No issues and the service was quick!

Kevin was great & helped put air in my tires. Everything was very quick & professional.

Great folks here. Earlier this summer I had them replace and rotate some tires and they were quick and efficient. This morning, I had run over a nail and couldnt schedule an appointment to get a patch done, so Doug immediately went out and topped off all of the tires to tide me over until I can get in and get the work done.

I came here after my tire pressure light came on. I called before and they told me what time to come in. I brought my car here and was seen right away. The staff is friendly and have great customer service. They answered all of my questions and took the time to show and tell me about my tires condition. I had a great experience and will be back.

Very nice staff and extremely accommodating. My boyfriend and I had to get to Chattanooga and they moved some stuff around and got us in quickly. Very affordable tire prices too... Definitely a new go to for tires

Kim was awesome! She was very helpful and she got me in and out in no time! I loved her positive attitude and the team worked fast to fix my tire. I will be coming here from no on :)

These guys just turned our terrible weekend into a happy one. We had a freak incident with our drivers side tire coming off in Atlanta . We called this company and they helped get our tire on correctly and correctly diagnosed our problem . Super helpful & nice definitely 10/10.P.s- very efficient, quick and knowledgeable

Kim and Charles are absolutely awesome! I needed a diagnostic on my vehicle and Kim helped me to get in immediately. She was very friendly and helpful over the phone and in person. Charles was quite knowledgeable and gave me all the information in detail regarding my diagnostic. I was in and out about an hour. The team helped me out more than I anticipated which absolutely made my day. Thank you so much for your help and knowledge.

Needed a battery replaced, and they got me in and out in less than 10 minutes. Great customer service!

Mavis Tires & Brakes ALWAYS provide exceptional customer service!!! They are Extremely prompt, professional, courteous, customer friendly, reliable and consistent in their quality of work! On a scale of 1 to 10 I’ll rate them 20 without a shadow of a doubt! You can’t go wrong with Mavis Tires & Brakes! Thank you Kim! 💚

Kim is awesome. She will get you taken care of and is the most friendly and professional person ever. She will keep you in the loop on time and status while not over promising.

Kim is great. So friendly and easy going which calmed me down after almost being in a car wreck! Very knowledgeable about tires.

Kim was the best ! I was in; car aligned and out, in a short period of time.

The air got colder and my tire light went on this am. I stopped by Mavis Tires (known here as NTB but they were purchased by Mavis. A VERY nice man checked the pressure in my tires even though they were busy and had 5 cars ahead of me for service. I am making an appointment to get new tires with this place, today. I have always just sort of stuck to the same places (so many tire places on Cobb Parkway) but time is valuable. This person fit me in and he didnt charge me for the service. I believe no one should work for free and I was happy to pay. They now have a new customer.

Kim was extremely helpful and kind! She helped me with everything I needed and got my car in and out quickly. I will definitely be back!

The customer service at Mavis Tires and Brakes is amazing. Kim helped me to get my car seen the same day although the call center did not schedule my appointment. The Call center did not put my appointment in the computer. Thank you Kim for being kind and getting me in the same day. I truly appreciate it.

Kim was very efficient and very knowledgeable. I had a quick little emergency that happened with my car and randomly showed up. She not only was helpful with assisting me right away but was able to fix the problem. I will definitely refer friends and family to her!

Incredible service!!! I had a blowout on the highway today (a Sunday) and they were nearing close. These amazing people managed to work me in and replace all four of my tires for an awesome price! Special shout-out to Kim. She was extremely friendly and helpful with a huge smile on her face. Come check them out!

I had a blowout in one of my tires and had to get my vehicle towed to this facility and they gave me a quote for a new tire and when I got there they stayed true to their word and they gave me a way better price then the other places I called to. They also gave me updates periodically as my car was being worked on. The customer service was amazing and Ill definitely be coming back for future work on my vehicle. As a side note, for anyone who has ever been in this kind of situation and had to have their vehicle towed, It can be very stressful and a lot of places take advantage of people in this type of situation, but this place really made me feel at ease and calm about everything and the whole situation turned out to be very pleasant because of them. Thank you.

What I can say guys...hands down, Best Tire service, with excellent customer service in Atlanta GA area. The BEST Tire deals as wright now for sure,called couple places, manager Nick gaved to me best deal for two my cars. They will take you and not gonna HOLD, like others services do, explain all what needs to be done, for your car, to let you go SAFE on the road.Also Free tire Balance every 5000 miles...what A Deal...Very Happy CANT BEAT.

I came in after a bad experience with my dealership. They were able to order and replace mt tire in less than 24 hours. Kim had incredible customer service WITH A SMILE.

Ms. Kim made sure my vehicle was in and out due to me having to pick my infant son up from school. In addition, my tire was replaced as promised under my warranty and I was able to receive a discount for the service. Great customer service on a Monday, one of this locations busiest days!

Kim and Payton are very friendly. Especially, I like that Kim called customers sweetheart. They absolutely know what they have to do for customers. They looks always busy but they keep smiling. I respect it.The reason for visiting there was a flat tire. They recommended me to change my tire with Maviss tire instead of the same as mine because it was out of stock. Im not sure how much it is good, but its fine so far.

Kim was great. I came in with a budget and was told about the proper deals and packages that led me to spend way under what I was expected to spend. Great service all around.

Went to Mavis this morning, and as usual, great customer and I left outta there in decent time.. When you get there ask for Kim or Nicola.. Great people..

Andrea, Doug and Nicolai where very helpful and quick with helping me find the tire I needed for my car. They were also very friendly. Keep up the great work guys.

This was my first time going to this location and I am extremely pleased it’s my service! Kim was so helpful with assisting me with my vehicle and was extremely friendly! Definitely recommend getting your service done here!

Very well staffed facility. I had the pleasure of being assisted by Andrea and Nikoca (I believe thats how he spells his name) and the service was top-tier. I tried to look for help at other tire shops but nothing compared to the service and customer experience at this location. Great job yall!

Made my car dangerous to drive, when I accelerate my car sways left to right and almost caused multiple accidents. Then one of the employees store my Camaro SS tire cap and replaced it with a cheap cap. Wouldn’t recommend this shop because they messed up my alignment and almost had 4 accidents in the past 2 hours with my car back

I was at 1028 storeVery friendly staff.Kevin was greatThanks

Great service, quick responses, honest evaluations of your car. Kim and her team are very friendly and helpful!

Wonderful people who are friendly. I had a great experience. Make sure to get the hazard insurance on your tires!

Kim was fantastic. She kept me informed the entire way through the process and really worked with me and my budget. Will definitely use this location again.

Kim is always awesome and very thorough. I appreciate this location for explaining everything, giving me the best deal, and getting my car done quickly.

Great team I called today with some pretty busted tires and Kim and Nikola are super helpful an extremely pleasant if you’re in need of tires or any services they offer this is the best location!!

Came by this morning because I suspected I had a tire about to go flat on me. Kim was so awesome! She said it was going to be a bit of a wait and knew I was in my way to work. She helped me check the tires herself, put air in all of them then made me an appointment for the next day so I wouldn’t be late and safe on the road!! Amazing service!!

Kim was very reliable as a asst. Manager for Mavis tire in Smyrna Georgia. And I would recommend Mavis tire to all who needs and want good priceing on tires Thank you Kim at Mavis tire in Smyrna Georgia Cobb pkwy.

I waited for 3 hours out in the rain because their waiting room isnt kept sanitary. (My sympathies to the owner of this car pictured, since it definitely got rain inside.)Also, tire replacement and alignment shouldnt take 3 hours especially since I had an appointment. I have no idea what took so long, but it seemed to speed up when I stood outside the garage so I could watch the progress (in doing so I discovered many mechanics here do not cover their mouth and nose).When I arrived I told the office staff that I would CONSIDER wiper blades if I indeed needed them, but they were installed without checking with me first. I wasnt even told before paying. In fact, I wouldnt have known until I got in the car if I had not looked at the itemized receipt.To Mavis credit, they discounted my bill due to the wait and refunded the money for the wiper blades. I still will not be returning since my one experience was so extremely sub-par.

Kim, the Asst. Manager, is the definition of Great Customer Service…(which is a dying art form!) She has the perfect balance of personality & good business sense required to build trust with her customers. I’m currently waiting for the full service recommendations on my vehicle & will report back with that experience. 😉

I was unaware that I was speaking with someone from your call center. The representative advised me that he was at the actual location. I scheduled an appointment to have my brakes looked at for the third time after Mavis replaced them twice. I also scheduled to have my battery looked at after purchasing it in January 2020/ I was told by the representative that my battery was still under warranty. When I arrived to the center the lady at the front counter stated that she was not given full details as to what type of services I needed only the battery and they did not have the battery I needed. She then told me that I was not eligible for warranty and that the battery in my car was put on by the previous owners NTB and that she was not responsible for the type of battery they installed. I was also told that I needed new calipers for my 2018 Hyundai Elantra which I find that not to be true since my vehicle isnt that old. I denied their services and took my vehicle to another auto repair center at Advance Auto to buy a battery and have them install it. The associate stated that the battery did not belong to my car and that they (NTB/MAVIS ) gave me a battery compatible with a Ford Mustang. The Advance Auto associate also stated that the caps that cover the acid were not secured and that they did not fit, therefore acid was escaping. we also found a rag left under my hood by one of the repair guys. I immediately contacted Mavis while I was still at Advance Auto to in form them and to ask them if they were not aware that the battery in my car was for a Ford vehicle. The Customer service lady at the counter stated that she has nothing to do with what NTB put inside my vehicle. I asked her for the number to cooperate and she said she did not have it. I would like to submit the videos I have and picture of my experience. I and requesting a full refund for my brake pads and rotors and my battery. Thank you.

Got a set of tires and service manager James made sure I was in and out at a timely manner I recommend there service to anyone who want to be treated right

I had the best service ! Kim was very kind and extremely helpful. I definitely recommend getting you tires changed here !

Great experience at this Mavis location. This morning I dragged a twig down the driveway and when I turned onto my street, my tire pressure sensor light came on. I immediately pulled over, and after a visual inspection, I saw that all tires looked inflated properly. Because I was on the way to work, I prayed Id at least make it to work, because I started a new job this week and had training class. I made it to work where I pulled out my tire pressure gauge and measured tire pressure on all tires. All tires were between 30 and 32 psi which is normal and shouldnt have triggered the sensor. I brought my car by to this Mavis because it was the closest tire shop. Lucky I did. Kim was very knowledgeable and reassuring and the technician found the same result, which were tires had normal air Pressure, and he checked the sensor and found nothing wrong. They didnt even charge me for the 20 mins it took them to examine my car. Very honest of them and over the top exceptional customer service. I cant tell you how relieved I was, since I started a new job, and dont get paid until Friday.

They will try to fast talk you into repairs you dont need done. Anyone with a flashlight and a car jack can find problems with an old car. That doesnt mean those issues actually need fixing. They do a good job otherwise.

Charles Henry was a godsend. One of the first times I’ve felt an automotive center looked out for my best interest. He was friendly, knowledgeable, and genuinely nice. Because of Mr. Henry, I will definitely be coming back and recommending this location.

Great hustle and you can tell that these people who work here got your back for all repair needs

Kim was amazing 🤩 I was so distraught about my vehicle issues but she reassured me I was and good hands and I even hit approved for flex shopper so I didn’t have to come out of pocket all at once . Thank you so much for your patience and assistance

Excellent customer service by Kim, very helpful and professional, she made sure all of my questions were answered.

Kim was great! Overall good customer service and she got me in and out quick.

Ms Kim is amazing and very knowledgable. I will absolutely be a customer for life.😁

I came in today to have my tires checked out. Kim was extremely helpful and ensured that I was taken care of as soon as possible. Thank you for your assistance, everyone.

I came in to get my flat tire patched up and I was met with exceptional customer service and received my tire in and extremely timely manner! I would recommend this place to any and everybody!

Very nice & friendly! Added air to my tires at no charge! Definitely recommend this place!!

Very nice staff that helps you with anything you need and affordable prices as well. James was awesome he helped me understand better what was wrong with my car

Kim is the best! Very personable and informative! Great service! 10/10 recommend

The sales staff was very helpful they were very cordial and they told me exactly what I needed and the timetable did it would take to complete the task Im very satisfied this is the second vehicle I have taken to Mavis and I could not be happy with the service and their commitment to

Ja Maya was great in helping me with my Yukon. Won’t go into details but because of her, I would definitely go back! My faith returned with how she brought it back to customer service.ThxCynthia

I highly recommend this place for car services!!! James was so helpful and knowledgeable.

Best service around. Will recommend to friends and family for sure.

Mis. Kim is so helpful I will always bring my Mercedes here

Kim was very pleasant and assured I had an understanding of what was needed for my car. Highly recommend

The gentelman james was awesome . he really helped me better understand what was wrong with my car and didnt try to scam me with things I didnt needI wad really impressed with how helpful he was .

Kim took care of my brakes. I was in an out of there in no time. I will definitely come back again!

Friendly and lively staff with a very convenient location. Some of the best service I’ve received 😁

Thanks for all your help on the black knight you guys are awesome very great energy and great customer service

Great place msg now how to run a great store. And is very knowledgeable

Very Helpful and informative and Kim was very pleasant and on top of things . Definitely recommend for all vehicles needs.

The staff was very helpful and friendly, Id come here again

Ms.Kim was extremely great . Kept me updated and all times and helped me out a lot. Will definitely recommend

I visited this Mavis looking for a set of lugs, but had to wait for Nikola to finish consulting a customer on the phone.As someone who has learned a great deal more about cars over the past 20 years than I ever intended to, I can state that Nikola was absolutely spot-on in not only his diagnosis of the brake issue that the caller was experiencing but also in the unscripted checklist he went through to explain why it couldnt be anything except the rotors. Furthermore, he was very patient and professional in his wording and tone.When he was finally able to direct his attention to me, he knew exactly where to send me for help since they did not have the item for which I was looking (a key to replace the one I lost for my locking lug nuts).

Love this place! The host is amazing and they do good work !

Great customer service Ms. Kim was very nice and has amazing customer service i am not sure what her position is but she should be promoted very nice loving spirit!

Great Customer Service. Truly looks out for customer! Thanks Kim!

Efficient and courteous! I got in last minute on a Sunday for a dead battery. I was in and out within about an hour.

Kim was a lot of help and they changed my oil quickly and gave my brakes a check before a road trip!

I love the service here @ Mavis. I appreciate the neighbors prompt service, and Ms. Kim is the best!

Got an appointment for the next day, which is already a bonus. Kim was friendly and knowledgeable and made sure my car was safe for my road trip.

My experience at Mavis Tires and Brakes was excellent and professionally service...Thanks to Kim for her great customer service on taking care of my Toyota Camry