This was the second time I brought our 2020 Traverse in for Transmission issues. The Transmission would Buck, while shifting between gears and accelerating heavily on the gas pedal.Willis Service technician, Kyle Willey, took the time to road test the vehicle to see if he could duplicate the issue. He was able to successfully duplicate it.After road testing he looked at the data generated by the vehicles computer and sent it to Chevrolet for a second opinion. Between Kyle and Chevrolet, they were able to narrow down the possibilities and found the components causing the problem.Im NOT Happy that I had to take the vehicle in for service, but Im VERY Happy that they were able to duplicate the problem and find the bad components.I also want to mention Service Advisor, Ron Dupuis. Ron was courteous and professional. He takes the time and listens to the Customer. He was GREAT about calling me and giving updates on the issue. THANK YOU Willis Service Department!

I love the experience, been doing business with Willis Chevrolet Smyrna for over 6years now. Thank you everyone. You all do an amazing job.

Jenny is great. This was my second time bringing my vehicle in for repairs and I was informed of what was wrong with my vehicle and how long it should take to be completed and gets the warranty company to pay for what the vehicle is covered for. Everyone is very friendly and pleasant. Great customer service.

Absolutely no negative aspects whatsoever! I made the mistake of getting my reporting time mixed up and arriving two hours early. Although when I discovered my mistake and I offered to bring the vehicle back later the staff member offered to take care of everything without any time delay; which he did.

What a great experience! We were greeted at the door, our questions answered, no pressure. We test drove a truck! No pressure. Everyone was friendly. No pressure. Talked us through the buying options! The best price we have seen! We had the bed liner sprayed at a great price too! Easy pick up! John C. was helpful showing us all the little things you generally have to figure out yourself! We received a military discount as a veteran! 🇺🇸 Thank you Willis Chevrolet !

Salesman JOHN CACOPARDO was great. Answered all questions immediately. John went out of his way to take of my Corvette after the sale. Highly recommended dealership. Drove 140 miles to go to this dealership.

I love the family atmosphere initiated by the Willis team!! Customers are not treated as a “number”… we are treated as a friend in ALL departments. I drive 40 minutes to have my car serviced bypassing service establishments within convenient locations.Willis is worth the drive. You can only hope all of your dealers provide this type of service to the communities they serve.

I already had my car on a diagnostic machine before I came to your place but still had to pay 127.97 for you to tell me what I knew. Now the part and labor is around 650.00 for an airbag module. I am a senior citizen on a fixed income. lord knows when ill be able to have that replaced.

Our salesman Glen Clark was amazing. He had the car we were looking for ready for us when we arrived. Was very informative about the features, etc. The process went so smooth. The finance person was also very good. He was quick and informative. This was the easiest process we have gone through.

John made the whole process so easy and seamless. I’m from out of state, so to be able to do everything through text was so helpful. When the truck arrived, John called immediately. When I was able to make it to the dealership I was in and out in less than a hour. Everyone was so nice and welcoming!

Even when I go in for service, it is always a good time. Its like going to see family and friends and they never disappoint

I was able to drop my vehicle off with almost no wait. The service was done at the time stayed. The rice was reasonable. I am very happy with the service I received.

Service was fast and a reasonable price

The appointment was on time. The work was perfect. Everyone at the dealership did everything they could to make sure I was satisfied.I dropped my car off at 6:30AM. The service manager even opened the door and came outside to make sure I had a ride.

I filled out all forms online and they had all the paperwork ready upon arrival, which was great since I live 2.5 hours away. Everything was as promised and Frank Lauro was a gem to work with. Despite the distance from my house, Ill be contacting them again for my next new car.

Purchased 2015 Silverado new from Willis and have used their service dept repeatedly. I have been extremely happy with the service dept. and especially with the Service Manager, Ken Biddle. He has worked with me on repairs that may have cost me more if he had not gotten in touch with GM and recommended certain aspects of the repair could be partially covered by related recalls. He has gone far above the norm. I am currently using their collision service as I just got rear ended and I am hoping for the same great service from Willis!

I got oil change and tire rotation for 59.98 great deal,fast friendly service

I was busy on the day of service and the service dept was able to drop my Buick off after being serviced. Great help

Ron my service Rep always takes Good care of my needs for my vehicle and always does an excellent Job. Makes my experience at Willis a Pleasure. Thanks Much!

Fast and easy service. Very courteous employees.

My new vehicle purchase went very well. There was no pressure from the salesman to make the purchase. He answered all my questions and replied to all my concerns. It was my luck that the salesman was the one that built the car with all the options. So he knew the car well. The test drive, sale price negotiation, finance went smoothly. Would of been happy with a little more trade-in offer. But it is what it is. I would highly recommend to use Willis Chevrolet for the next vehicle purchase.

Poor customer service skills demonstrated by the service manager; Susan. Despite having received a notice from GM directing me to bring my car identified by its VIN in for recall repair; she refused to acknowledge the instructions stated to the vehicle owner. She threatened to call the Police and have me trespassed despite the fact that I was there for an appointment made by another employee regarding the recall. Her attitude and volatility suggested she had a problem with the race of the customer who dared question her direction. Employees like her interacting with customers can ruin a business.

Very courteous and professional. Work done in a timely manner

I love the rocking chairs and the personal employee service. The people are always so nice. It makes all the difference.

Definitely a no pressure dealership. I like the fact you can look at a vehicle without 20 sales people running at you like a shark

Our salesman Glen was very friendly and was able to answer all our questions about the multiple cars on the lot.

Bryan always takes excellent care of my vehicle! He is without a doubt the TOTAL PACKAGE.

It was happenstance, really. I qualified through USAA and ID.me and was sent to a dealership in MD. They could not locate the vehicle I was looking for. GM brought up the vehicle I purchased from you, however, it did not show up on your website so I called. Everything done via phone and email. When I came in to take delivery everyone was extremely friendly and helpful while my salesman was finishing up with another customer. True teamwork.

As always, the service department addressed my needs in a timely manner and had me back on the road. The entire group of people at Willis Chevy Buick are great! Thank you!

I brought my equinox in to have a recall fixed. They called me and said my muffler was aftermarket and it might not fit. And that I would have to take it to a muffler shop to have it soldered together and pay for that myself.

I really loved Tony. He was very communicative and helpful throughout my buying process. In addition to my tire needing to be service Brian was very helpful as well.

They always go above and beyond with service and convenience

First time new car buyer. Willis Chevrolet took great care of me throughout my purchase. I went in there with a plan of what I wanted to buy and they made the process very easy. The staff was polite and tried to get me a good deal on my new vehicle. If your looking for a new car I suggest giving willis Chevrolet a try.

I wish I could give Willis 5 stars. I purchased a new Colorado from Glenn. He was hands down the best car salesman I’ve ever experienced. My wife and I had our baby in the middle of the deal and he was very respectful of the process and I commend him for that. A few days after I picked up the truck I noticed vibrations in the tires at certain speeds, and the steering wheel wasn’t straight. Called, made an appointment that worked for my schedule. 3 hours later, and to save a very long story. I was to be charged for the service. Because the mechanic took longer to diagnose a fairly easy problem.Kenny the service manager has to be the most unprofessional person I have met to date. He was not comprehending that the problem started when the vehicle was bought. He walked away from me mid sentences multiple times. Glenn and mr Willis himself approached us and asked the situation. Seemingly agreeing with me that this was not to be paid for. Kenny the manager then proceeded to mock me saying that since I know how to fix it he needs better mechanics than.I will never be spoken to in that matter after I spent 38 grand on a vehicle.I will get my free service from Willis and will not return. The disrespect by this individual is outrageous. Please go buy a vehicle from Glenn, but be weary of the lacking service writers and the manager Kenny. You should be ashamed of yourself sir.

Tony was awesome! Very nice and made the purchase of my new car quick and easy. Went over everything about the new car in full detail before I left. Very pleased with this dealership!

I was dropping off my car because they were over booked for oil change and a new battery. Some one did not show up for their appointment and I was lucky enough to get my car serviced that same day. Great day.

Everyone one I spoke with was extremely friendly and helpful, as always!

Came in for an oil change, got an oil change. Was surprised though that I had to wait two weeks for an appointment for a simple oil change.

From the first phone call to the signing of the paperwork, everyone at Willis was Great ! A special thank you to Jeff and Howie for taking the time to explain the details and assist us with making the right choices. No pressure and the little things is what made our experience a wonderful one.

Thanks Tony Benedetto for your help. Professional, courteous. You made the process very easy. Would definitely deal with you again. Appreciate your help.

Mr. Glenn Clarke was extremely helpful and knowledgeable and made the experience painless and Wonderfull.

Once again Frank is amazing. This is the 4 th car we have purchased fromFrank. He is extremely knowledgeable, friendly, and helpful. Willis will always be our go to dealership when looking for a car.

I love your service, however I do not like the wait time in which my car was serviced.

My wife got a car here and she absolutely loves it

Excellent service. Great employees very willing to help.

The ride back and drop off services where you offer a ride back to home or work is fantastic and I couldnt believe it when your staff delivered my vehicle to me after the service was complete. Top notch!

I did not have an appointment for an issue that had presented itself several days earlier. I suspected a bad battery and the service team confirmed the problem and quickly solved my problem. Thank you.

Rick is very helpful. Oil change was quick.

Easy to schedule and drop off, friendly calls with updates on the work and when it was ready for pick-up. Quick and easy pick-up process. Really ended 2020 on a good note.

Was pleased with my experience with Willis Chevrolet. They worked well with us and gave us a great deal on service and buying a used vehicle.

Wonderful experience as usual. Dropped my vehicle off and received a call when it was finished. Great customer service.

As always, I had a loaner car for me. Service rep Ron D. was waiting for me. No waiting except for explaining the problem. Top notch service.

Purchased a car here for my daughter. Tony Benedetto was great to work with. From the first conversation about the car to making sure all the paperwork was ready when I arrived and following up post-purchase, my car buying experience here was one of the best I’ve had. Would highly recommend purchasing your next vehicle here.

Everyone was so professional. The work was done in a very timely manner. The only issue was an error with the website in scheduling my appointment, but everything else was great.

It was a great experience this is my first big purchase and first time having a vehicle that ill be makeing payments on will def be buying my next one there

Service was delivered in a friendly, courteous manner. Service was prompt. I was extremely satisfied.

Great place to do business.

I had a great experience. They have good customer service and try their best to meet the customers needs.

Jenni was very energetic and professional.

We had a great experience from start to finish. Everyone was professional and very helpful.

I always have a pleasant experience at Willis but this last one was the exception. My husband went to drop off my car and said the person who received it was rude and had an attitude that was very off putting. We rationalized it as maybe that person had a bad morning. However, reality is that is also impacted my husbands morning. Excellent customer service has been always the usual and would not like it to change it.

Fast first service

The customer service personell was very courteous and professional and the service work was done in a timely manner.

I dropped the car off and within 15-20 minutes I had a call stating what the problem was. That is the FIRST TIME that ever happened!

The oil change and tire rotation were completed in a timely manner. The customer service reps were friendly and professional.

Rick Meinhold, i would like to thank you for making buying a car out of state so easy. The car was everything you said it was. It was great buying a car from a dealer you can TRUST. I drove 4 hours to buy this car, and i would do it again. So thank you Rick for everything!

Without question, my favorite, most honest dealership in Delaware. If you have a chance if you need a dealership, go see Willis Chevrolet.

John has been amazing! I got my car in March and unfortunately it was totaled this month. He and fate found me the same car! He is pleasant, understanding, and puts his heart into his sales.

Very ignorant person, we were parked on the shoulder of the road by his property and he threatened to have our vehicles towed. I had bought cars there before but will never again.

John made me a Happy girl selling me a Chevy Blazer RS but I was very sad on the other hand letting go of my Chevy Camaro RS...

Fast service. Completed sooner than estimated. Car is awesome.

They were very courteous and professional answer all my questions I would recommend them

Had my oil change and a tire rotation on my pickup, didnt try to sell me anything, I was in and out in about an hour great service topped off all the fluids

Went in for oil change. Im right under my next service based on mileage. Technician explained everything to me and what my options were. My oe recommendation is for someone to clean and disinfect the chairs in the waiting room after each customer leaves.

Treated like the VIP that I am....a Customer.

Great customer service and Im always taking care of... the staff is friendly and helpful 🙂

Of all the cars and trucks I have purchased this is by far the best experience. Rick was very kind and experienced in selling a GM product.

Willis Chevrolet does a great job treating me with respect. I scheduled routine maintenance appointment very easily and received a friendly reminder call. On the day of my appointment, the service staff welcomed me by name. The check in process is very smooth. I enjoy sitting in the showroom during my (very short) wait. My salesman always asks me how I am doing, how the car is doing and how my family is doing. During the checkout, the cashier is always so warm and friendly.I appreciate the entire staff at Willis and have a positive experience every time! Highly recommend for sales and/or service!!

Came to buy a preowned vehicle, great no pressure experiance. Highly recommend them!

Great experience and quick turnaround. They set expectations and kept me informed during the repair process.

Great experience from the first inquiring phone call I made all the way through the purchase. Knowledgeable and friendly staff in all departments.

Howie and his staff are professional, friendly and make the car buying experience pleasant and easy. I love my new Blazer and the Lane-Fox family will return for our car buying in the future . Repeat customer

Jeff, Andy Howie and Karen are awesome and made the whole car buying experience quick and easy! Great dealership!

Great car shop they try to get you out as fast as possible and they have great service.

Everyone is always pleasant & knowledgeable & eager to accommodate the customers.

Everyone was friendly and I know the owner so will definitely return. Thanks

I give them all five stars Rick was really great to us

It was good and Great customer service👍🏿

Frank is top notch and always very helpful.

Amazing and knowledgeable staff! Patient and thorough!

Very pleasant people that work there, you ask about how long do you think it will be and there pretty close to the time they gave you, at getting the Vehicle done and out.

The technician did an excellent job

Fast service, and explaination of problems

I called at 10:38 am to say that my car wouldn’t start. Within 10 minutes, my car was jump started, taken to the dealership for diagnostics, had a new battery installed, and was returned to me by 12:45 pm. I never left my house. Service can’t get much better than that! Thank you!!!

This was the first time that I’ve been to this Chevrolet Willis Chevrolet dealership I had to bring my Camaro in for a recall. The Service manager Bryan shipe made sure I had a loaner car and explained what was going to take place he was very professional and made me comfortable about leaving my collectible car in their care. I arrive the next day to pick up my vehicle and drop off the loaner that he arranged and I can’t give enough praise it is been so long since I had great communication at a car dealership they didn’t try to tell me it needed some thing that it didn’t ! he went above and beyond I will highly recommend Willis Chevrolet to all my friends and to the people at the car shows that I attend with my camaro! thank you thank you thank you for a wonderful experience and I will be a customer of yours going forward👍🏼

The salesman and staff were extremely nice, helpful, and honest!

Everyone is very helpful a nd worked quickly.

Very efficient!

Such a great dealership to work with. I have personally never bought a vehicle from Willis Chevrolet but I use their service dept. often. When I need an oil change Willis will come pick up my car from work and return it with no extra fee. Very lucky to have a great dealership like this in our small town.

From Connie to JP it was a seamless and pleasant experience