Called at 10 am on a Tues. to ask about rotating and balancing our tires. The guy said it would take 2 hrs. We brought it in at 11 and got a heavy upsell for an oil change we didnt need. We called at 3 to find out what was up. Told us it would be done at 5. Called at 5:45 and the guy said it still needed to be aligned - we said we never authorized alignment. Guy said it ready then. We got there 10 minutes later and its still on the rack - the guy (we then realize he was the only one working there) lowers the car and hand tightens the lug nuts while we wait. Then he again gives us attitude about what we should have had done. Seriously, dude?! Go elsewhere like we will be doing from now on. Not even worth one star.

I have nothing good to say about Sonoma Tire’s agitated and rude employees. Obviously a poor work environment and didn’t seem like they were all that happy to be there. I made a comment about a previous situation with Big O tires and the guy at the front counter couldn’t wait to explain to me because I didn’t already know that “they weren’t big O tires”. Not worth the hassle. - Luke

This just happened earlier today. I called ahead asking if we could bring in a tire to be patched as we just found a screw in it. The gentleman on the phone said Sure - but bring it in soon we are getting full. Leave the car and well get to it before the end of the day. We brought it in a half-hour later at 3pm and they close at 6pm today. We took the tire off the car to make it easier. Our son carried the tire in and the guy working there was so rude. He looked at it and said the tire was too worn. He wouldnt do it. Then he walked away. The tire is only 2 years old. So much for the wonderful Sonoma charm I always tell everybody about. It was not at Sonoma Tire today. Bad experience. We put on the spare. He will go to his mechanic in SF next week. And I wont ever recommend Sonoma Tire to anyone again. How embarrassing. ‍

Went for brakes 3 times after calling first. To be told brake tech not there and they dont know when he will be there. So for brakes goooo somewhere different

They have good service and quick turnaround times if they have your tire in stock, their workmanship is good too. Cant complain.The problem is that they try to upsell you on a tire.

Prices are jacked and they offer a sale all the time to make it seem fair.I was quoted an hour, came back an hour later and my car hadn’t gone in yet. Waited another hour.Avoid this place if you can.

Just really nice folks, filling my tires for free, and bringing dog biscuits out for my dogs, patiently waiting while he explained to me how to see what the proper tire pressure should be on my new low profile tires.

Didn’t go to buy tires, just visiting from out of town and needed an allen wrench to fix a rented bike. Was told by the front desk guy to ask the tech in the garage. He was working on a tire and I didn’t want to interrupt him. The desk guy told me to because he was just a tech. I politely waited for him to turn around and asked if he could help me out. I was told by the tech I had to wait until he finish with the tires. All he needed to do was walk to the other side of the service bay to grab an allen wrench. It would have taken 1 min out of his day to help a stranger in need. I was in the service industry for many years and would go out of my way for someone in need. It is a reflection of myself and the businesses I represented. Pass it forward is a great way to live! I certainly hope Sonoma has a different option when it comes to buying tires.

First of all Id like to say up until the point I went to put my wheel and tire on my truck I was pleased with the experience at the shop. The younger service writer was very helpful and took care of me promptly.Unfortunately when I did get home to mount my wheel and tire on my second truck I noticed that the wheel had several large marks in the paint around the edges of the rim and in the center around my hub where clearly the wheel balance shoe goes on for balancing.I took it back immediately to the service writer who helped me who was friendly and I explained and showed him that not one of my other wheels after two tire set replacements on the life of the wheels had ANY marks on them. So he went to get his manager.The manager came out and instantly remarked Thats why we dont mount customer tires on wheels to which I had to reply since in my younger years I spent several years busting tires in a shop What does that have to do with marks on the wheel?This man was clearly ready to argue and fight with me over it on a 50 dollar tire swap. He went in and asked his tire tech if the marks had been there previously after I clearly showed him not one other wheel had a mark and of course the kid told him they where already there.This man comes out and says my guy says they where already there and I believe my guy. and he proceeded to tell me the marks clearly where there already.Really frustrating when a store manager argues with a customer and takes his young tire guys word when clearly the marks where new and not to be found on any other wheel. Owning up to this and refunding my 50 dollars would have been the professional and mature way to handle the situation. Then they would have had a return customer. Just frustrated I didnt read the DOZENS of poor reviews prior to going down there.

Horrible experience, I would not take my car to this place.

Needed to get a tire replace on my Tesla S. They very efficiently obtained one and made time to mount it. So far, so good. Trouble is that they rotated the tires. The fronts and the tears tires are a different size. The rear tires scrap the front wheel wells when the steering wheel is turned. When I questioned this I was told that it was not a problem. It was late in the day. Clearly they did not want to be bothered. Who needs slightly surly, passive aggressive service. Had to go to Tesla service to get the problem fixed. I have been using Sonoma Tire for many years but I have had several problem like this with them in more recent history. I will not be going there again.

This review is a bit late but I still think about the bad service I received here about a year ago. Took my truck in, 2015 Tacoma and only had it for less than and year, for a nail in the tire. Dropped it off and came back for it later in the day. When I came back to pick it up discovered my front drivers seat was covered in black oil dust. I went in to complain and the guy working came out to see the issue at the same time the guy who worked on my truck came out with a spray bottle and started spraying some liquid onto the seat which soaked the black dust into the seat. The guy was also covered in this black oil and I could see he took no prevention to keep his dirt off the cars he was working on. Then the guy on the front counter said he would pay for the car washers to clean it and if I brought him the cleaning bill. Mind you the car washers only wash cars not detail them and he said it as if he didnt give a dam, i felt that they ruined it therefore they should clean it. They were unapologetic and didnt care that my new truck had a brand new seat ruined and pretty much told me to go away. I will never go there again, I continue to share this story and will so. I support local businesses but never this one. I can see why they get so many bad reviews.

Horrible customer service from the owner went in for some tires and got nothing but rudeness. And a bunch of bs Horrible will never buy here again.

Wow,Im still shocked. Super friendly staff. I was visiting from Sf,noticed a nail in front tire. I found them on Google, thanks god they were open at 5;pm Saturday. They fixed the tire in 10 minutes for FREE,while I was charging my phone in their office. Highly recommended.

I had positive experiences during my recent transactions at Sonoma Tires and I will definitely tell my friends and family to go there too. Sorry to hear that others had negative experiences and those reviews almost had me avoid the shop. However I wanted to give them a try myself and my car is driving better than it has in years! Happy to support Sonoma Tires.

The one time I went here for an alignment I was told I needed over $400 worth of work. I got a second opinion and the only issue was they didnt tighten the lug nuts on my front 2 tires... I would recommend traveling to Costco

Friendly people who do you great service.

This morning I notice a very small wire in my left rear tire, the hole was about the size of a paper clip, being that the shop I used to work at was closed for the weekend I went to Sonoma Tires and asked I they could patch my tire. The employee that helped me told me that there was no way he could repair the tire and that I would have to buy a whole new tire and I know for a fact that the tire is repairable because I have done those types of repairs all day long at my recent job. As a Sonoma resident it is very disappointing to see this in my own town at a place that is right down town.

One of the MOST untrustworthy places to take your car. They may have tires BUT DO NOT let ANY of their workers near your vehicle without your visual presence. They tell you very expensive things are wrong that arent--verified by 2 other mechanics who agreed there was absolutely nothing wrong-period! I give them one star for tires. Buy the tires and take em with you!😞🤢🤑

I havent been there in a few years, but they ordered the tires that were recommended for my car.I havent gone back there to have them rotate them ...let my own mechanic dont that.

Quick service, nice guys!

They were obviously completely scheduled when I pulled up with a flat tire; they fit me and no problem.

Great customer service.

Fast service for a very tired nurse after work. Kudos to them.

Got my alignment done. They always do a great job with that.

Damaged my car, lowered my tire pressure, and lied to me about parts needing to be replaced and repaired.I took my car in for a tire rotation and everything seemed to go OK, but the tech cross threaded one of my lug nuts so the rotation took a couple more hours than it should have. Not a big deal. The next day I am driving and my low tire pressure warning light comes on, it was not on prior to my visit to get the rotation. Turns out they set the pressure to all four tires far below the recommended level. A few weeks later I go to replace my own brake pads, because at the visit for the rotation one of the employees told me they were very low and needed to be replaced, but I was not able to take one of the wheels off because they had cross thread another lug nut. I took my car back in and waited another 45 minutes for it to be fixed. I then got my wheels off only to discover that my brakes where nowhere near needing to be replaced and the rotors that supposedly needed to be resurfaced were fine as well. I will never take any vehicle I own here again and encourage all others to proceed with extreme caution. Lastly, two weeks ago I reached out to the owner to try and find an amicable resolution and have yet to receive a response.

Great plates for car repairs

Good service, convenient, friendly. I did not compare prices

Worst customer service I have ever encountered. It has taken them almost one whole week to still not tell me that my tire cannot be fixed. I had to go there and get answers and they still wont tell me why they wont call me. They kept giving the same answer of we cant fix it when I keep asking them why they wouldt call me. I do not recommend that horrible place, cant imagine how long it would take them to even fix or replace a part for any vehicle.

Very polite, suggestions and advice was spot on! Took my car wss ready less than 1hr. Will take all my vehicles for service thete. Tjank you Chris

The best service i have had in a long time

Horrible service on my Mercedes benz. Went in for oil/filter change and they only replaced oil and not filter cause it cost too much from dealer.... beware if Charlie is management. Went down hill since they lost the Big o tires contract

O well, easy come easy go.

Service is good but tires were $70 more per tire then Big O

I do not recommend this place even if you are broken down and its the last place in Sonoma. Bad experience.

Horrible experience, do not waist you money and time. They stiped my oil pan plug, refused to acknowledge it was their fault, and refused to pay for it. Very upseting.

Absolutely useless, and they way overcharge.

They were rude and very expensive

Worst customer service everChris Plesing should be fired immediately. Has no sense of customer service. Never coming back.

SHAMEFUL. Embarrassing customer service.

These guys are pros!

Highly Recommend

Never coming back.

Good service