In the past it was a good and helpful place for decently priced parts. Recently I walked in, observed social distancing by standing somewhat down the aisle back from the current customer while one employee helped him and another employee typed on the other computer. As soon as the customer left the employee helping him wrapped it up and promptly retreated to the back room. I thought ok maybe hes coming back or didnt know I was ready. The other guy with his eyes facing directly toward me, the only person standing directly in the middle of the store continually walked to and fro across the counter never once looking at me or acknowledging my existence. I thought does he think Im looking at something because Im not browsing Im standing here. The statement was pretty clear that unless approaching the counter I will not be acknowledged. I just left feeling invisible gonna try somewhere else from now on.

These guys know what they are doing! Definitely my go to place for my vehicles.

They have great service. The counter guys are very knowledgeable.

Excellent service. Knowledge staff and good prices.

Great people. Got a new battery.

Knowledgeable and helpful staff. A bit reduced because of Covid but great. Little pricier than the OREILLYs of the world but better stuff

This place and its staff are great! The guy at the counter worked with me on a weird part - a broken fuel filter for a tractor - despite this being a auto parts place. They didnt have the part, but worked with me to find a quick fix solution. Thank you, and cant recommend enough!

Recently bought by NAPA, already see the place going from the cool local shop to the corporate bummer shop.

They were wonderful!!! I wont use another parts store again. They nearly price matched Amazon. I am so grateful for their kindness and help.

Comes down to customer service and yeah....

If you like flashlights, especially Nebo flashlights this is the place to go. They have every top model of Nebo lights. Other than that they have great customer service. When I wasnt doing so well in life and looked like a shady customer, they never judged me or had an employee follow me around and treated me like every other customer. I will always come back to this establishment before going anywhere else because of that. Thank you!

This the best place in Santa Cruz for auto parts. Th they have knowledge and helpful staff. Even if they dont have what you need they can order it for you and their prices are very competitive too.

Super helpful! Went in with a list for my son Jamison and was so easy. They knew just what he needed even double checked with him by phone. Impressed with customer service.

Guys there are super, always helpful and willing to step out from behind the counter and outside..

Great customer service always have what Im looking

Always very helpful and they either have the needed product on hand or will order it quickly.

These gentlemen are so helpful and polite. Unfortunately I dont remember the mans name that stayed open late to help me change my headlight. Thank you.

Good local auto part store with helpful staff and parts that can be ordered if they arent in stock.

Very helpful staff!!! Very informative and even assisted us info checking the oil and explained how to out on the tire chains we purchased.

These guys are great ! I often go here for my parts. I took my 2007 Infiniti G35 there with the check engine light on, they told me it was nothing to worry about and it probably needed a new gas cap. Instead of just selling me a cap like most the salesman kindly came out to the car t look and showed me that in fact the one I had was just fine. So no sale this time,but this kind of honesty and service is what makes me return and write this review !

Wow, their selection of parts accessories and repair items has gotten better and better over the years.The gentlemen behind the counter were extremely helpful and even opened the package to see if the part would fit for me.

This is always my first stop when looking for parts.

Great customer service. Micheal was very helpful. He installed or wind shield wipers and fluids. Great guys.

I love this place. The guys are so on their game and very helpful!!

The workers here are always friendly and helpful. The store is always clean.

Good prices. Good quality parts. Great help

Always the best place to buy auto parts!

Great service

Very helpful. Great prices and they a ton in stock

Very nice. They were helpful and polite.

Knowledgeable staff open later and willing to help.

Close to home with everything I need to maintain and repair my cars.

We came in with battery problems and Maro put the new battery for me. Great service!

Best automotive parts shop in sc

Always willing to help. Best service in town!

Informed

Love the staff, and great quality parts.

They have hard to find parts for a wide variety of vehicles in stock at decent prices

Great place to buy car parts, nick nacs. People that work there are very helpful.

Best auto part store hands down.

Very knowledgeable staff and large inventory

Just had the best customer service Ive ever had in a retail automotive part store. Braxton went way way above and beyond to help me with a fuse issue I was having due to an idiot mistake on my part of a diy battery install. Braxton never refered to my mistake in a negative manner and just worked on finding the issue. Wow. What a great experience. I now know why I always recommend and return to this store. Thanks Braxton and everyone that is so helpful at Winchester

Knowledgeable, helpful, friendly staff ... Well stocked store. Its the only place I need to go for car stuff.

Best auto parts store ever, very knowledgeable staff

Ive gone to this place for many years they stock usual parts that most OReilly AutoZone excetera excetera dont stock on their shelves they have great service the people there know what they are doing and no vehicles very well from Old School hot rods to new 2018

Local auto parts store. They usually have what I need and staff are very helpful.

Helpful staff, quick service excellent store.

They are the best Auto parts store around!

Excellent service and a helpful knowledgeable staff.

Best prices an staff take time to get u the right parts

Best place for auto parts and advice in town

Needed a part asap! Shipped it in same day, on a Sunday. Great guys. Thanks!!!

Good help from the young guy.

Great customer service and employee knowledge

Large selection of tools & helpful/knowledgeable staff

Wide variety of parts. And the staff were knowledgeable.

Great place to get parts, might be a little higher price but the quality is WAY WITH IT, plus THEY KNOW what theyre talking about, VERY knowledgeable & great service

This is a good place to auto parts

They got the parts you need and know what there doing.

Best place to get auto parts

Good parts place

Quite impressed by the service I have gotten from staff. They do right for the customer.

Great local auto parts that is usually lees expensive than the chain store auto parts.

Anything about the car seat to wheels and tires are in her ya know what you want and more.

Helpful staff.

The spot for all ur auto needs

Auto parts for any car. If they dont have it in stock they can have most parts ordered in same day.

Helpful advice.

Wonderfully helpful staff and they had a universal oil cap just when i needed it!

Great place for auto parts

Helpful employee s

Fast, friendly service

Bad snotty service, wanted wiper blade replacement - assumptively brought out the full kit.

Awesome customer service!!!

Great help

Great source for parts

I dont think you want me to share cuz last time I bought electric bike from there and it doesnt even work but for 30 days and then I have to go take it back and it took me forever to get back to me and it writes down again hell $1,500 for what bad products okay so be it so you see me coming all the way then

Had the part I needed in stock!

Nice selection of parts

Great fast service

Always has what Im looking for...

Hometown atmosphere

Never seem to have what I need

Friendly and Helpful

Very friendly staff

Good

Awesome

Boring