Worked with Matt L. And got a heck of a deal on a 2016 Jetta. I look forward to doing more business in the future. I am one happy Dub nut.

Service department is awful. It’s winter tire change over. I was having an oil change also. Came in first thing in the morning, was told about 1-1.5 hours wait. I’m still here and it’s been over 3 hours. I was told (along with other customers) that I needed rotors, pads totaling over 500.00. The car has barely over 30,000 miles. Also transmission leak which was under warranty. I had the warranty work done but not the brakes. Research shows Recommend brake/rotors work between 35,0000 - 70,000. My car stays in a garage and I drive like an old lady. I feel that possibly this week the workers were told, brake and rotor week. Go get em! Last time I came in and they did the same thing. I fell for it and paid out 500.00 in extra work. Never again. Wonder how many customers this place has lost because of this behavior. One thing for sure, they’ve lost me!

Incredibly impressed with the customer service at shearer Volkswagon! Matt was our salesman, and we had a great experience with him. The whole staff goes above and beyond, and they were able to answer every question we had. Super excited about my new Taos and will definitely be back to Volkswagon to work with them again when I purchase my next vehicle!

Friendly service, comfortable waiting area if you choose to wait for your service appointment. Ryan was professional and honest. Im always wary when I go to a dealership, or any mechanic, that Ill be sold things I dont need. So, when he came to tell me about the additional services that were recommended by VW, my guard was up. I declined, so that I could do a bit of research first. Sure enough, the things he recommended were in fact due based on the age and mileage of my vehicle. More than anything, I appreciate honesty from car professionals, and Ryan passed.

Our latest service dept. experience was excellent and everything was taken care of perfectly. Lizzie, our service advisor, was great to work with and was spot on with all of our service requests.

I recently bought my first new car at this dealership and it was a great experience! I worked with Sam W. Sam was great to work with. She was kind, funny, and attentive. She had a no pressure sales approach and was very down to earth. Sam was very knowledgeable about many different vehicles not just Volkswagens.I would defiantly highly recommend Sam to anyone who is purchasing a vehicle.I think this dealership is lucky to have this women as part of their team.

Where do I even start. First and foremost I have never had a positive car buying experience. Until I met Sam at Shearer Volkswagen.I felt no pressure, and I didnt feel rushed. She made sure to walk me through everything along the way. She is extremely trustworthy. She listened to me. The dealership as a whole made the process easy. Sam was quick at responding and had great, clear communication which consisted of email, phone and in person conversations. No games were played at all. The final price was exactly as negotiated, the team worked with me on a price that work for me, understanding life happens, making sure I got into my “dream car.” Very thankful to be a now lifelong member of the Shearer family. Thank you Sam for being you!I could keep writing but then this review would be long winded, go to Shearer find out for yourself, and meet everyone, and get the best cars and service in Vermont! You won’t regret it.Everyone and I mean everyone there is amazing, and will treat you like family. Again a very giant thank you to everyone and Sam at Shearer!

Had a great experience purchasing a new car at Shearer. It was the most simple transaction and took so much less time than it usually does. I got to drive off the lot same day! Hillary is awesome and so helpful, I would absolutely recommend her to help find the right car for you.

My regular mechanic told me that my car would need specialized work that only the dealer could do, so I took my car in to Shearer and explained what had already been done. Apparently no one wrote down what I said, because they did an hour of diagnostics and suggested that I try what Id already done. Left with $130 less in my pocket and no progress on my car.When I asked the service consultant questions to try to understand why they couldnt look into the potential problem my regular mechanic had already flagged, he told me my regular mechanic had given me too much information. Is it better to keep your customers in the dark?

Excellent communication and service quality. Lizzie is truly a gem; always very polite and helpful. Was great to see her help a young mother out in the waiting room by providing crayons and paper to her kids while they were waiting.

My husband & I went to Vermont last minute to look at a vehicle, at another location. We popped into Shearer, took a look around the lot & headed inside. Thats where we met Sam! Sam was friendly, very knowledgeable & was there for us the entire time. We looked at a brand new Tiguan & fell in love, and Sam helped make our first time buying a BRAND NEW vehicle so easy and enjoyable. I would return to Shearer VW and Sam again and again. Ryan in the service shop went above and beyond to make sure we were 100% satisfied with all aspects of the vehicle. I would recommend Shearer VW to everyone!

Had another great car service appointment with Lizzie at Shearer. They only do the service you ask for and dont invent other items that need to be done. They have good coupons too, and they let me bring my dog into the waiting room. Ive only had good experiences here.

I recently purchased a certified used car from Shearer VW and dealt with Chris OConnell for the transaction. Chris was very friendly and helpful with the purchase side of things and the finance department was also pleasant and helpful when it came to completing the myriad of paperwork buying a car entails.I am opting for a 3-star review for the simple fact that the car I purchased had been previously owned by a smoker and pet owner and the car had not had an interior detailing service completed before I took delivery of the vehicle and this fact was not disclosed at any time during the process. Not having this knowledge up front, I presumed the smell I was detecting during the test drive to be the new car smell of a used car from this dealership as this was my first purchase here. Sadly, it was not - and as I suffer from pretty significant allergies to both smoke and pet hair/dander, I had to pay to have the interior of my car detailed (including seat and headliner washing) so I could be in it without my eyes swelling shut from an allergy attack. This of course caused further issue as the seat washing adversely affected my passenger airbag dash notification icon and I had to bring it in to the service department for a diagnostic check (which I paid for) only to be informed that I shouldnt have had water touch the seat as it may have damaged the sensor, which I would then have to replace. For the price, I think the car should have been cleaned before taking delivery - or at least disclosure about the previous owners smoking in and having pets in the car should have occurred.I have also now purchased seat covers and a cargo liner and the staff in the parts department have been exceptionally helpful.All in all, I am happy... I just wish I could have been happier.10/19/2021 Service Review - 4 Stars - I recently brought my car in for a service, which included a brake review. For this review, it was determined that I needed new front brakes and rotors. When I came to pick up the car I spoke with Austin about this charge and I explained that I felt that I shouldnt be liable for the brake charges as the car had been in my possession for less than three months and I had put only 751 miles on the car since I took delivery of the car. After some back and forth, Austin was able to remove those charges from my bill, for which I was very grateful.Overall, I was pleased with my recent service experience.

I had been in the market for a new car, which can be very daunting at times, and decided to get a Volkswagen. I was connected with Hillary, who made the experience very enjoyable. She was very responsive, friendly, and helpful through the whole processes. I highly recommend the Shearer VW team for any of your car buying needs.

Ryan Maxwell and the service team at Shearer are great! Ryan was extremely understanding and helpful when we had car trouble on our trip to Burlington, fitting us into their busy schedule to make sure that our car was fixed so we would have a trouble-free drive back to MA. Really saved us!! It’s conscientious professionals like Ryan that build brand loyalty and will have us coming back to VW.

Wonderfully responsive dealership. Excellent customer service. Highly Recommend.

I had such a pleasant experience working with Sam Williams on the purchase of my new Tiguan. Its not an easy time to be purchasing or leasing right now due to inventory shortages everywhere, cars are hard to find and they sell QUICK when they become available. Even with those added complications, Sam was instrumental in helping me find an option that would work best for me and my family, staying within my budget. She has checked in multiple times since the sale, knowing that I am still getting used to a car with way more tech than my previous vehicle, and I appreciate that so much as a consumer. When I was having trouble connecting my vehicle to the app on my phone, service was calling me to help within seconds of my conversation with Sam. All around great customer service, plus shes not pushy with her sales at all, just easy going and down to earth which is exactly what I was hoping to find. Contact her if you are looking for a VW in the Burlington area...you will be glad you did!

5 stars! Hillary Hibbard was a pro. Made it happen Without pressuring. Recommend!

I recently purchased a 2021 Atlas from Sam Williams at Shearer and was thrilled with my experience. Unsure of which car would work best for my family (Highlander, Pilot, Atlas) Sam was patient, informative, and never pushy. She was receptive to my many questions and quick with any communication. Highly recommend working with her - honest and straightforward purchasing experience. Thanks Sam!

I have driven around the country a lot, and had my car serviced at numerous VW dealerships from coast to coast, but Shearer stands out as particularly on their game. Anyone you talk to is courteous and astute. Ryan in service is excellent – professional and communicative, yet laid back and comfortable to work with. Im in the Burlington area often, and if my car needs work, Ill always bring it to them. When it comes time to replace my Tiguan, this will likely be where I go.

My recent experience at Shearer VW was excellent. Austin was welcoming and patient as we navigated a scheduling snafu. He promptly handled the situation and kept me up to date on the status of the work being completed. I highly recommend connecting with Austin if you need your car serviced.

I worked with Chris to lease a VW Taos that will be used in Massachusetts. Chris and the Shearer VW family were extremely helpful at navigating the process of leasing a vehicle that will be used in Massachusetts, as well as making sure that I leased the perfect vehicle! I highly recommend working with Chris!

I purchased a 2021 ID.4 about 3 weeks ago. My experience with Shearer VW and Sam Williams was just about perfect. Sam walked me through the process, providing me with all the info I needed and with just the right amount of pressure. I never felt pushed in anyway. It was a pleasurable purchasing experience from start to finish. Finance dept. was a pleasure to work with as well.

Great service as usual, Austin very professional/ helpful.Thank you.Bill U.

I was pleasantly surprised by the excellent customer service provided by both Austin Hemmingway and Shearer VW on my first ever visit.We purchased our 2013 Jetta wagon from a southern N.H. non-VW dealer. I had read previous horror stories about dealers not having parts in stock and not wanting to honor the VW diesel extended warranty. All those stories were unfounded by the excellent, rapid service work performed at no cost to us on our TDI by Shearer VW.We also appreciated the use of the free loaner vehicle while ours was being repaired.I have been sure to mention the excellent, timely service we received on various VW forums and have and will, in the future, solidly recommend Shearer VW and Austin Hemmingway to friends and contacts.Thank you very much for a job well done.John and Sandy Lincoln

Very pleased with staff, facility and quality of service. Service consultant Austin was professional, articulate and kept me informed of maintenance progress. Very comfortable waiting area. I usually try to avoid dealer service centers but have been impressed with this one over the last 8 years. Theyve always corrected the problem right the first time, no rework required.

Lizzie is the absolute best, but the whole service team front to back has been exceptional for any and everything I’ve needed. Shearer is #1!

Jerry Fisher of Sales was excellent for sure and everything went great there at Shearer! The whole crew of sales, financial etc and Service Dept /Ryan M. did great and made for a nice experience. Ryan Maxwell of Service and the great team of pro technicians clearly get that awesome service rating! Ryan was super professional throughout, with excellent knowledge, explaining and just making things happen overall and no doubt...he noticeably achieves a great Service approach. Jerry F, Sales/ Ryan M, Service/ Nick/Business, Finances etc etc... the whole group just really make things smooth, dialed and fun when it comes to getting into a new vehicle!

I recently leased a 2022 Tiguan SE R line black and I worked with Matt. Matt was incredibly knowledgeable about the vehicle and also the process of leasing. This is my first lease and I had a lot of questions. At no point did I feel I was being rushed, pressured or that my questions weren’t being fully answered. Matt took the time to talk about the different vehicles, the options I had and helped me find the perfect vehicle in my price range. Throughout the process I was in constant communication with Matt and it couldn’t have gone more smoothly. In addition he took the time to show me every aspect of the vehicle and how things worked so I could get everything set up and be comfortable and confident. I would recommend anyone interested in a VW to see Matt.

One of the best car buying experiences Ive had. Hillary was great to work with... super helpful and friendly. She and the entire team went above and beyond!

My car was scheduled for a software update. Between making the appointment and bringing it in, another problem arose. As it was a Saturday, they werent sure they would be able to fix it, but luckily they were. My car was ready within an hour. Very pleasant and easy experience. Lizzy was great to work with!

Truly horrendous experience, which is unfortunate because Ive had very positive experiences here before. Suffice it to say my vehicle was returned to me in much worse condition than I brought it in. Brought it in for a sunshade repair, was returned to me with engine clanging, paint chipping off the front and I ended up with two broken front coils(had to get it towed), flat tire, sunroof leaking and now the check engine light is on AGAIN. When I spoke to customer service about these numerous issues, they tried to get me in ASAP (two weeks later) and when asked about how it might have happened they brushed it off like it was normal wear and tear. Seems like an odd coincidence. Unfortunate because Ive enjoyed service here in the past, but now feels very untrustworthy. Not to mention I dont trust my vehicle.

Love the fact that you guys embrace pups coming in!! Nugget loves seeing you guys every time we come in for service! Thank you!

Attentive as always. Quick service. They got my car in on no notice after I had a screeching noise come up. They took it in and got it out fast even though they were busy. This is just one example of the many times I use Shearer VW for service appointments. I use them because I am confident they will take care of my car and provide quality and faithful service.Thanks to Austin Hemingway in service for the help!

Friendly and professional service. Austin in service has always been great to deal with. We will continue to do business with Shearer VW and recommend them highly.

Worked with Lizzie in service for an inspection and routine maintenance service - extremely communicative, easy to schedule with and friendly. Made the whole dealership service experience a breeze.

I worked with Sam, she is a real pro. I have two small children and she is just the person for the job. Very patient and understanding of families and parents. She even has coloring books and toys. She made the purchasing process a true joy, worked with me to find the correct vehicle for my needs and went above and beyond to make the process as painless as possible.

Bought my first brand new car ever this weekend from VW, and Im so happy with it (2021 VW Tiguan SE)! I had the pleasure of working with Matt Lussier throughout my buying process. He was very patient answering all of my questions (and there were many), he was very knowledgeable of the vehicles, not at all pushy. Icing on the cake, he even came in on his day off, and helped me wrap things up during my busy schedule. Nick from the financing department was great to work with too, and we shared quite a few laughs before all was said and done.I would definitely recommend checking out Shearer VW if youre looking for a new vehicle, and ask for Matt if you want a smooth, respectable, informed shopping experience. Thanks again, Matt!

Very pleased with the car services received to date at Shearer VW. Ryan Maxwell made all the necessary arrangements when I needed a loaner car & everything worked out smooth as silk. I just wish the glow plugs on my TDI would stop malfunctioning! Services are top notch and the VW staff does everything they can to make sure you’re satisfied with the service. Ryan is customer focused and when all is said & done wants clients leaving happy.

This was the easiest experience I have ever had buying a vehicle. Sam Williams was phenomenal to work with. She is personable, friendly, and truly listened to my concerns, wants, and needs. Picking up the car was seamless and fast, and felt like having a conversation with an old friend. Nick was tremendous in the finance office as well. I cant say enough good things about Sam and the people I had the pleasure of working with. Highly recommend working with Sam and the Shearer VW team!

We had an excellent car buying experience at Shearer VW of South Burlington. We commented later that we felt like it was one of the least complicated and easiest car buying experiences we had ever encountered and we do trade our vehicles every 3 to 4 years. Our salesperson, Sam Williams, was super helpful and friendly. She listened to what we were looking for and, although we ended up buying a model that was slightly different than what we thought we wanted, she was more than willing and happy to accommodate us. She spent a good deal of time with us on the lot looking at many different models of the vehicle we were most interested in. Overall, we couldnt have been more pleased with Sam and how we were treated by the other Shearer staff that we dealt with. We would highly recommend them.

Matt Lussier at Shearer VW of South Burlington, VT was fantastic to work with. We purchased a 2021 VW Atlas R- Line on July 9, 2021. Matt was extremely helpful, knowledgeable and easy to work with from start to finish. He answered all of our questions, returned emails promptly and made the whole car buying experience amazingly simple. I would highly recommend working with him for you next vehicle purchase. Left Shearer VW feeling confident we made the right choice of cars with all of Matt’s help! Nick the finance manager was great as well. He had everything prepared and the purchase was seamless. Thanks Matt… we will be back for our next vehicle purchase!

Dylan Garside was the salesman I dealt with and he was the consummate professional. He was quick to respond to questions and was able to give me a good deal in quick order without unnecessary back and forth negotiations. I wouldnt hesitate to do business with him again. I highly recommend Shearer Volkswagen.

I received my vehicle almost two years ago, when Chris helped me get into the perfect first car for me. He made sure that’s truly what I wanted and made sure that I understood every feature of my vehicle. Great service, and it was a painless experience as a first time car buyer. 10/10 would recommend, even on the year anniversary, Chris messaged me to make sure the car was still running well and to see if I had any questions. Amazing group of people at this dealership, really felt like a home!

This past year our elderly Golf TDI had been having an increasing number of problems. We brought it to Shearer VW for a thorough diagnostic exam. Our service consultant, Austin Hemingway, was very patient as he went through the list of issues that were uncovered, explaining my options. Sadly, my wife and I ended up deciding it was time to bid our beloved vehicle farewell.Even though we bought our replacement vehicle from another dealer, we very much appreciate Austins professionalism and honesty. I will happily recommend this shop to any friends with VWs.

We went Vermont for my husband’s business meeting from NJ and got the low coolant sign while we were 100 miles away from the Vermont. We took our car to the nearest service center Shearer VW in Vermont. they took very good care of our car and fix the problem even they had full scheduled day. We really appreciate the service consultant, Mr. Austin Hemingway, who was very nice and polite. He really helped to get our car done. Thanks to all his team and service center.

The services at Shearer VW in South Burlington are top-notch. Austin Hemingway was great to deal with; very professional and attentive to details. I went to change my tires and update a few filters, and during the rainy day they observed my windshield wipers were not doing a good job so they even fixed those for me! Very appreciative of my experience with them. I love my car, and felt it was in great hands at this shop. Would definitely recommend!

I worked with Andrew Saward in hopes to find a Tiguan. He made the process of taking over my current lease super easy and showed me the ropes of my beautiful new SUV. Andrew set up everything so fast, was very professional and helpful in all aspects. I couldn’t be happier with my choice! I highly recommend this place of business and Andrew specifically!

We wanted to move to electric or hybrid and the VW ID.4 and Chris O’Connell and Shearer VW made our decision that the ID.4 was the one we wanted an easy and rewarding one. We are still learning as we go, but the car is just right for us. Thanks for all you have done to make it happen.

Really nice people and Austin Hemingway was very accommodating even thought I arrived a day late for my appointment (I thought it was Friday!) I have been a true blue Toyota driver since 1995, but I love my Tiguan and am very happy with its performance, features and had a great sales experience with Dylan Garside.

Great service per usual . Austin Hemingway was great and went a little extra to make sure I had a good experience.

Our one service experience here has me decided that I dont want to own another VW in Vermont because of how bad the customer service was. My partner spent over 2 hours repeatedly having to explain the problem to different service reps. And the real winner was when a service rep told her that other mechanics had given her too much information. Entire experience was a waste of time and money.

Thorough and clear in all explanation of service and maintenance. Ryan in the service department was great

We love Shearer VW! We brought my 2020 Tiguan in to have a remote starter installed. Austin Hemingway was our service rep and he was incredibly knowledgeable, thorough and efficient, from the quote right through to the installation.

After some difficulties with receiving service to my vehicle-Ryan made a tremendous effort and made our experience wonderful. It is clear that customer service is a top priority at this dealership and we are excited to continue working with them in the future!

Honestly the best car dealership I have worked with. I have always serviced my cars with certified dealerships and purchased only through official dealerships. My experiences have definitely been varied, with some pretty good but also some appallingly bad. Shearer has surprised me with amazing customer service both in dealing with the sales department and with the service department.My first car was an Acura, followed by an absolute lemon of a Chevy. Andrew at Shearer VW helped me get out of my Chevy and into a VW lease. I’ve never leased before, so I had a lot of questions and definitely needed some convincing to go that route. Andrew was super transparent and actually listened to my questions / concerns to help me figure out what was right for me, which ultimately (to my surprise) was a lease. I never felt pressured, even when I decided to walk away to think on it for a few days.I would highly recommend Shearer VW (& specifically Andrew!) to anyone considering buying or leasing a VW.The service department at Shearer is also great. I usually work with Ryan and it’s always a pleasant experience! I have only been in a handful of times for routine service like winter / summer tire changes, but it’s a smooth process and I never have trouble making an appointment within a few days.

I brought my car for services at this dealership. I had a great experience working with Austin. Great customer service!

Dylan is the absolute best. I’ve purchased many cars over the years, and Dylan and shearer have made the car buying experience amazing. There very honest and really put in 💯 to make sure you get exactly what you want . I highly recommend worth the short drive to Burlington hands down

It was a pleasure to work with Hillary! It was truly a pleasant car buying experience and we would absolutely go to her again for a car!

Ryan was my service manager and he was friendly and very efficient. I was able to pick up my car much quicker than I anticipated. Shearer Volkswagen has the BEST customer service in town.

I hate the whole car buying experience. If I could I would order my car online, have it delivered, and be done with it. Having said that, this was my first ever VW purchase and it was very simple and not at all annoying. I pre-ordered an ID.4 and paid my deposit. The dealership contacted me not long after the initial deposit was made to introduce themselves and then sent a few updates along the way. Once the car was ready we made an appointment, went in to finalize paperwork and payment. As compared to my recent experiences with two local Toyota dealers, this transaction was pure pleasure. It was relatively quick, no games played and no hard sales pitch for unwanted extras.

I just moved to Vermont, and my Beetle decides to act up. Austin and the team at Shearer VW were able to get me a quick appointment and take care of the (thankfully) minor issue... 🐁 ⚡️Top notch in my book. I’ll be coming back for sure. ☮️

The staff at Shearer VW were great to work with, helpful and friendly. Kerri Diegel and particularly Sam Williams were awesome to work with! Sam found the right car for me in no time, paperwork was easy and I was on my way. Great experience.

Excellent staff. Professional. Exceedingly knowledgeable and helpful. Accommodated my travel and work plans to ensure warranty and non-warranty repairs would be accomplished within a tight time frame.I thoroughly recommend Ryan Maxwell and his coworkers.

I highly recommend Hillary at Shearer VW of South Burlington. Before I went in, I called and told her what I was looking for. I had been on the search for a new vehicle and after a couple weeks I wasn’t getting far… Other salespeople were lying to me about what they had in stock, they were unprofessional, rude, and they flat out wasted my time. Hillary at Shearer was the absolute opposite. When I arrived she was ready for our appointment, she had the car I wanted to test drive pulled around, and was friendly to me the entire time. I did not feel rushed, I did not feel pressured to make a decision, I asked questions to her and her team and they answered every single one without making me wait. I was in and out with a new vehicle within 5 hours. Even though I have already bought the car and I am at home now, she gave me her number to ask questions I may have about the vehicle and she responds almost right away with the answer. I would return to Shearer VW of South Burlington and I absolutely recommend their team, especially Hillary. Big thanks to you Hillary (and your team)… I’m loving my new car!

Lizzie was great, I went in for a state inspection, I waited in the lobby while my car was worked on.They also worked on a recall and changed the oil too. Service was awesome.

Great experience here at Shearer! Purchased my first car through Andrew, who was super helpful and friendly. Answered all my questions, helped get me to a comfortable price, helped a long process feel quick! The Auto shop section is also great! Everyone was so helpful and clearly know what they are doing. Would absolutely come back to Shearer again!

I had a wonderful experience working with Sam on the purchase of my 2021 Tiguan SE. Sam worked her magic until we came to an agreement. I would not hesitate working with Sam on the purchase of a new vehicle in the future.

Andrew was a pleasure to worth with. The process was more than just transaction. He made the entire experience enjoyable and I’ll for sure go right back to him and his dealership next time I buy a car.

I worked with Paul Hatfield and he was amazing! The whole process to get my 2018 Tiguan was so quick and easy and he was there to answer any questions I had. Very responsive with emails and phone calls as well. Overall the best car buying experience I’ve had!

We really loved working with Sam Williams. She is incredibly knowledgeable and really listened to what we wanted. We had so much fun finding our dream car with her support and clear communication. She made the process fun, exciting, and not at all stressful, and we felt she was truly looking out for our best interest throughout the process. We highly recommend working with her!

Austin was wonderful. He kept us informed and, all repairs went smoothly.

It’s here! We picked up our 2021 VW ID.4 AWD Pro S on Friday October 8, 2021 from Shearer VW of Burlington. We couldn’t be more pleased with The Shearer team headed by Dave Swartz. Chris O’Connell, our brand specialist, kept us posted along the way as we waited for the arrival of our ID.4, gave us an excellent orientation to our new ID.4, and continues to answer any questions we have about the ID.4’s operation. Ryan McCrea, General Sales Manager, fully explained the leasing verses purchase options available to us. Nick Zagres, Business Director, guided us effortlessly and quickly through the buying process on the day we bought the car. Austin Hemingway, service advisor, ensured our VW splash guards were installed before we picked the ID.4 up on Friday October 8th! We are enjoying our first road trip visiting friends in Wells River, VT and the ID.4 preformed smoothly, quietly, and wonderfully on our 75 mile drive from Burlington!Thank you to all the great team at Shearer VW of Burlington VT for making this buying experience of our second Volkswagen a GREAT ONE!Ben Smith and Ned Preston

I called Thursday to inquire about a new Atlas, Andrew greeted me at the door when I arrived to look at it and was 10/10 from the start. He assisted me in switching over my sons car seat so we could test drive, showed me a few different models and answered endless questions without missing a beat. 4 days later we left with our brand new Atlas. This is my first VW but absolutely will not be my last. Thank you Nick and Andrew for making the purchase experience quick and painless!

I cant say enough about my buying experience with Sam Williams of Shearer VW. She was responsive, timely with information, played none of the typical car buying games, and made the entire process EASY. Sam recognized that I wanted to communicate by phone, text and email; and knew that I was not interested in driving to VT to buy a car. She never once tried talking me into coming to the dealership - for the almighty Sales Manager Power Close. I felt that I was treated fairly, the information was clear, and she went above and beyond by actually driving the car 4 hours round trip for my delivery.

Great dealership, helped me fix the recalls on my car within a day, and gave me a loaner so I wouldnt have to miss work! Lizzie was an excellent advisor, helpful and efficient, and made sure that the service was spot on! Will definitely come back in the future.

I have previously not been the biggest fan of Shearers service department, but my last experience there was fantastic. I went for and inspection and an oil change, while it wasnt quite in and out, it was all done quickly. Lizzie, my Service Advisor gave great feedback and let me know what service was due, and some other things I needed done.

My service service consultant, Ryan Maxwell, was terrific and very accommodating. I walked away highly satisfied.

Chris O’Connell was our sales agent and he was fantastic! We spoke through email clear and to the point about the car we were interested in. We agreed on a price and he emailed me all the info I needed and had all of the paperwork ready when we arrived at the dealership. It was a busy day at Shearer Volkswagen when we were there but someone greeted us as soon as we arrived and we waited a very short period of time to sit down and sign paperwork for our new to use Jetta! Chris took the time to show us all the ins and outs of the car and has texted or emailed me a couple of times since the purchase to be sure we are still happy with the car and that things are going well. The dealership was clean, staff was very friendly and I felt like we got the best deal on our car!

Always excellent service. Lizzie is great. She kept my informed from setting up the appointment right up to and including walking me out to my car when I picked it up. This type of customer care is why my next car will be a VW too

I was very happy with the service I received. Ryan Maxwell was extremely helpful, and had me out the door in a loaner vehicle while my Tiguan was being serviced. I will bring my vehicle to be serviced only at Shearer VW. Professional, and friendly.

Went in for a ad blue service light Ryan helped me out squeezed me in for a quick and painless service. While service was happening I went into show room curious about the new electric cars. Tom rykr answered all my questions and more and I was able to go for a test drive all while my car was being serviced! When I returned they gave me the best offer On my car around why use a website when you have shearer VW! Thanks again!

It was a pleasure dealing with Tom Rykr at Shearer VW. He was friendly, responsive, and knowledgeable. Most importantly, he simply responded to I said I wanted and, when they didnt have one on the lot, worked to make it happen. After having been to a series of dealerships where theyre still using sales tactics from the 1950s, this was refreshing. If youre considering a VW, I would strongly recommend contacting Tom.

Lizzie greeted me as soon as I announced my name when I came in for service. She reviewed the list of service needs I wanted done. She said it should take about 2 hours and I was pleased it was complete in less time.The waiting room is set up for safe seating and distancing. I also witnessed an employee sanitizing door knobs and areas around the waiting room. Each person at Shearers including the people waiting were all wearing masks. There were snacks and beverages available if any one wanted something. Thank you for the personal service.

2020 Atlas Cross SportMy wife and I bought a 2020 Cross Sport a couple months ago. Kristin Thayer was incredibly helpful and knowledgeable about the car. We appreciated her quick responses and felt she really cared about our needs. Not once did we feel like we were pushed into something or pressured to buy. As to the car itself we absolutely love it, so much space and the features are great. Love Shearer VW and will absolutely work with Kristin again!

Jerry was easy to deal with both in person and over email. Negotiation was smooth, I got the exact price I was hoping for without too much stress or haggling. Everyone was very friendly and all of my concerns were promptly addressed. My new Alltrack is incredible!

I had the best experience here thanks to Paul Hatfield! He is genuine, knowledgeable, and down to earth - everything you could hope for and more in a car salesman. As a young woman there for my first new car purchase/lease I was nervous of those classic dealership stereotypes but he completely blew those out of the water. I could tell right away he just wanted to help me find what made me happy! He asked the right questions, listened to me, and found me the perfect car - at an honest & reasonable price. I was fully prepared to negotiate but there was no need to. Paul took such great care of me that I will have a really hard time going anywhere else in the future.

I brought my car in to get a repair done on my transmission, and to have a skid plate put on, as well as have an oil problem investigated. Ryan Maxwell was excellent to communicate with both this time, and the appointment I had prior to have a recall and some warranty repairs resolved. He ensures that the labor was completed in a timely manor, helped me set up a plan to moniter oil consumption, and went a step further to have my inspection done for me. I look forward to working with Ryan in the future when I return to Shearer Volkswagen.

I bought a new car after keeping my Jetta for 17 years. I worked with Chris O’Connell and it was a very enjoyable experience. Chris was patient, kind, friendly and certainly no pressure of any kind! I bought a new TAOS, an SUV and a bit change for me. If you are looking to buy a car,I highly recommend Chris! You will not regret it.

Austin did an excellent job at fitting my car in for diagnostics on a busy day. Thanks for the service!

Helpful from the time or arrival. Alerted me to the need for inspection and did it at no cost because I bought my car there. As planned changed winter to summer tires, as the snow flakes came down outside. Accomplished a few other things, mainly filters. Extremely helpful.

Austin did a great job of helping our service appointment go very smoothly and keeping us updated regarding when our car was ready. It was a 2-3 hour job and they got it done at the 2 hour mark which was very much appreciated. Great experience all around! Thanks Austin!

Shearer Volkswagon is a great dealership . I feel they try to do the most professional, best decision for their customers . I have been working with Austin the past two times and he has a calming effect on people. He also seems very honest and professional . I have respect for the people who work in service as they don’t have an easy job ! I’d recommend Shearer Volkswagon !!

Sam was incredibly knowledgeable and organized through the entire process. She was responsive to every question or concern and never placed any pressure on us to buy. She was clearly motivated to meet our needs as a family not just make a quick sale. Everyone we encountered in the dealership was friendly and helpful- they went above and beyond to make sure we had what we needed. We drove 3 hours to this dealership and would gladly make the trip again!

Austin Hemingway was very professional and notified me for permission to perform some maintenance items. The car was ready when he said it would be and pickup was easy. He has a great attitude and I appreciate his expertise. Will be back for sure...

I have had my 2004 Passat serviced here twice. I worked with service representative Ryan and he was extremely helpful and always made me feel like a priority. I cannot recommend the shearer Volkswagen service department enough!

Christopher was an honest salesman, and has been great when dealing with minor issues with the car. Very happy with the experience.

Ryan took care of us at the service desk Thursday April8th,2021. He was quick to take our vehicle, asked if had any concerns, quoted us the price( which in the end came to $0 since we have a package on our vehicle) and checked in on us to make sure we were comfortable in the waiting area. Sales agent Sam was amazing, kept up on us to make sure we didnt need anything, took a special interest in our dog whom we brought with us and definitely made us feel welcomed . Had we been in the market for another vehicle she is exactly the sales girl i would choose !

I had an informative and efficient transition to an excellent previously owned car. Hillary Hibbard was particularly accommodating and helpful at VW.

Austin H was great! He had my vehicle in on time and done ahead of schedule. I highly recommend bringing your vehicle needs to him.