I don’t know how anyone can find fault with these professionals. What a conscientious group of folks to work with.When it comes to any and all of your oxygen needs I would not want to trust my well being to anyone else.Always dependable and always there to assist in any way.

My mother has had her CPAP machine for a couple months now and is having a hard time getting supplies from Apria. She keeps getting different people each time she calls and they do nothing but give her the run around. She has not been able to access the website for her CPAP supplies. The last mask she ordered which was supposably the same as the previous one came in the mail visibly smaller. When she called Apria to resolve the issue she was given the run around once again and has now had to go back to using an older mask because the new does not fit. Apria has put my mothers health at risk at a time nobody can afford to be put at risk. I have advised my mother to call her doctor and ask her prescription be moved to a different supplier who will give her the personal attention she deserves. I find Aprias handling of my mothers needs and health appalling. Nobody should be treated this poorly by a health supplier.

While using my CPap the past few years, the program that interprets the data from my Cpap ranks your sleep from a scale of 0-100. It is very misleading in that you can have your sleep ranked as a 95 while having 30 apnea events per hour during the night. This is ranked a 95? The most points you can lose is 5 points for episodes. The reason I even have a CPap is to lower my events to a normal level 0-4 per hour. It is borderline malpractice to have a program tell or imply to a patient that therapy is effective when it isn’t. This not Apria’s program but it is an issue for a product they sell/service. I was continually having 20 episodes per hour. I called to see what it would take to remedy this. Apria told me that my physician would have to send in a script with the change. My physician that wrote the initial script several years ago sent the script in but nothing changed. That was in August. Nothing changed. I travel but was able to stop of at the Apria office (it is not always open when the office hours that are listed) in September. The person in the office let me know that my physician’s script stated CPap titration but didn’t designate to change from a fixed pressure to the automatic sensor that my new equipment is capable of. I understand that insurance requires these type of things. My biggest issue is this: I have been using my CPap the past several years in hopes of not experiencing health issues associated with sleep apnea. My therapy was not effective when Ibthough a sleep score of 90-95?meant that it was and I now have high blood pressure that Im confident has to do with my sleep apnea along with depression and fatigue. The office said that they notified the physician and had not heard from them to rectify the issue (in September). This came out when I contacted them in December. I called the physician and they said they had not heard anything back since script was sent in. Who knows what the communication issue is? I stopped off at the physician office yesterday and discussed in specific terms how the script should read because the office wasn’t familiar with the auto detect requirement. THE PATIENT had to do this? I’ve spent my entire career in medical sales. Outstanding organizations are truly concerned with the patients well-being and have stop-gaps in place to make sure things like this does not fall through the cracks. Apria should have continually called the office after the script was sent incorrectly until it was received correctly and notify me if they could not get a correct script after true effort. That is how it is done. I know. I’m not the typical patient. I’ve worked with a company that did cardiac monitoring. We would have never dropped the ball like this. Apria should take ownership of their patients. Mistakes happen, but after my call yesterday, my CPap is still not correct. I had 12 episodes an hour last night which is mild-moderate sleep apnea. I understand why physicians in this area say they don’t send their patients to Apria. My initial call to Apria was in July. It is the midway point in December.cHave to be fair, after posting that I was having issues, they did immediately call me and within 2 days, the issue was resolved. The device works like it is supposed to. While I wish it would have been handled at the very beginning, I am greatfulf for taking care of me now. It is why I am changing my initial score of 1 star.