The place is clean and decent price but recently they had one of the garage bay doors stop working on a day I rented a truck to move all the content out for a donation as I use it for my nonprofit. The door wasnt a huge problem but then we found out the elevator was down and had been down a couple of days. This meant we would have to go up the side stairs then down a long hall, grab a box or two (there were probably 200 plus boxes to donate) then back down the hall and down a split set of stairs, out a side door and across the parking lot to the truck. I couldnt ask my two volunteers to do that on a hot day like it was.When we called I asked if we would have our time extended at all since we paid to rent a truck and took a day off. She informed us that she was instructed to tell people that nobody would be extended or receive any sort of assistance with the situation. We came back a few days later with a truck again and same outcome, no elevator. We did our best to take multiple trips so we were able to get about half of it out and donated to the local homeless community but needless to say we didnt finish and they charged us another month.As someone who has owned businesses and understands customer service I think its embarrassing and outright rude to make your customers suffer for something they cant help. Ive never called an elevator repair company but 7-10 days with no guarantees sounds a little long to me. And if thats the correct time frame then be a stand up business and extend people trying to leave that same time frame it took to get fixed. People should be better than that.

I am not big on writing reviews, but I am truly impressed with this facility. My daughter placed her house on the market with the expectation she would have a few weeks to find a buyer, but it sold within two days leaving her with a short time frame to have everything moved out. We visited several other storage companies before coming here and I am very happy we found this place. The manager Rebeca was beyond helpful. She recommend a few sizes explained the benefits of each unit and even gave us a few recommendations on moving companies that might be able to help us on such short notice. Within an hour of stopping by we had her entire move booked and ready to go. Such a wonderful experience!

Great folks, very clean, easy in and out. Highly recommend this place.

Well built and secure location

Great place, nice folks, clean

Ive been very happy with the accessibility and cleanliness of our indoor storage unit, but it is definitely pricey. I would shop around.

Service was great, clean and happy with the unit

My husband and I have never needed a storage unit before. We stopped in to ask questions and see a unit. Barbara was very helpful and extremely knowledgeable. She asked a lot of questions that we never would have thought of. She showed us a few units that she explained would would best for us. She also showed us products in the office to make moving easier and to protect our belongings while in transit and in the unit. We will be back to rent the space as soon as we are sure we need it. Thanks again, Barbara for being so helpful.

Super clean and very friendly staff. I have never rented a locker before so I wasnt really sure what I needed but Rebecca spent at least an hour showing me several different sizes and helping me figure out what I need.

Barbara thank you so much for the assistance you provided to my mother. We are both very grateful for your patience and knowledge. You deserve a raise!

My mom couldnt figure out how to write a Google review so since Ive been with her this last week, looking at multiple storage places in the surrounding area, we were quite impressed with AAA because of the quality of units but mostly my mom & I both were impressed with the excellent customer service we received! Lori was so informative and thorough. She was truly a pleasure! A kind, thoughtful & overall joy to meet. Thank you Lori! What a fun experience! Amazing what these phones can do! Thumbs up!

I was paid current and gave notice to vacate at the end of the month. Was locked out on the 9th after they saw me moving my items out that weekend and was told that since the lock had been removed it didnt matter. Then refused to give me access to the unit, they had already given it away.Not to mention that I had paid online that month using their bill pay as instructed and they didnt process my payment for 4 days and told me I was late.Facilities are nice, indoor storage units are clean, and access within the hallways convenient. The loading dock is awsome, and they have all kinds of things to help you move your stuff.Keep an eye on that managers special as they will look to make up the difference anyway they can and charge you for every extra.edit - after I received a move out receipt on the 9th I was told I could not enter the building even though I had paid till the end of the month in rent.Additionally I had never given verbal notice to the building manager per the lease terms and my contract agreement with an intent to vacate any sooner than the end of the month.

Thank you for helping me during a transition period of moving into my new home. Barbara was very helpful to get into a storage on the same day and paperwork was all completed quickly. After I finished my closing they have been so helpful with extending the time on my unit online and making payments online so easy and stress free. Thank you Barbara for all that you do for a single mom. The service you provided was beyond excellent!!

Thanks Barb for your help, knowledge and treating me with respect. It will help with my decision moving forward. Thanks again!

We really liked the storage facility and the personnel. The place was clean, secure and convenient for our needs. Thanks again!

Ive moved around quite a bit and have used a few different storage facilities. I can honestly say that AAA Storage here in South Elgin has been one of the best I have experienced. From the day I received my key to the day I vacated the unit it was nothing but great. AAA Storage is A+!

Weve held an indoor storage unit here for several years. Its always been clean and well-kept. We can come and go as we please within the allowed hours and theres typically space in the garage to back in and load/unload. They have big flatbed carts you can use to move items back and forth, but you need to provide an id in order to get access to them.

Wonderful staff! Very knowledgeable and helpful! Site is super clean! Great prices!

Rebecca was such a great help. She answered all of my question and provided me with information i did not know i needed.

They were not flexible at all I had to close Thursday February 28 and they would not even give me the Friday March 1 to move my things from my unit. They said I would have to pay for the whole month. With February being a short month and on a Thursday I thought they would be able to probrate for one day. So I had to close and move all on the same day. It was very inconvenient for me. I would not recommend them.

Helped a friend move. The owner or manager was super helpful and accommodating for us as we were running behind and kept her after hours.Thank you for the great service.

There was water in our storage unit.

The 5×10 is actually 410×92 with door closed. Plus door should be off set to either side.

Great service. Been repeat customer every winter for car storage. Highly recommended .

Expensive. Price kept going up. Had a referral discount that was supposed to be until either party left but then I was told they were no longer going to honor it even though we were both still there. Bad business practice

Great service! Profesional, Prompt, and to the point! Exceptionally clean facility with all the accomodations required to move in!

Firstly, the staff, Arlene in particular, was very helpful and a pleasure to deal with.That said...we received an advertisement in the mail for their climate controlled storage, in which they specifically mentioned wine storage. We stopped y to check out the facility, which is new, and they hadnt gotten the occupancy permit yet. I called back a few days later as they instructed me to, and inquired about temperatures & heating/cooling methods. The winter temperature will be 60 degrees, while the summer temperature will be no more than 78 degrees. The owners obviously have no clue about wine storage- 55F being ideal. You shouldnt advertise something as specific as wine if you have no idea how it should be stored.Make sure you do your homework depending on what you plan to store there.

Great, clean and people are great to work with

Super clean. Very nice staff

I think its to much money for what you get.

Clean, and easy access.