The center was very helpful. I was looking a package. I didnt know who had sent it, they did not have enough info to track it,but the clerk searched the office and got more tracking info. He was very efficient.

Great experience. I had an issue with an international package. The Lansing location was too lazy to figure it out. This location figured it out without a problem!

Wonderful and swift service. I was extremely impressed!

Empoyee very pleasant to work with. Great place for shipping items.

I work for a business that has used Fedex for over 20 years. This location has made us end our account. First, the driver never tried to deliver the package. We have moved. We put in a request for a address change on the package. They did not ever try to redeliver the package to the new address. We had to do all the calling to figure out where the package was. They kept telling us it would be delivered tomorrow for a week. We were told we could go to this location to get our package. Once there, the supervisor was extremely rude. She showed us our package, but refused to give it to us. They had made an error when typing out the barcode sheet and now the names did not match. They wanted and ID, well a business cant have a drivers license, so the ID didnt match the ID address. The lady at the counter pointed to her that the name on the pre-printed airbill matched the last name on the license. The supervisor kept saying if the name on the tracking sheet that they typed matched, then she could give us the package. Once that was pointed out to her she still refused to give us our package, which we had the tracking number and account number for. She then sent it to us and made a driver make an extra trip to deliver it. I told the driver how we were just there, and I apologize that he had to make this trip. He also did not understand because they have been delivering to us for years. I would never use this facility. The supervisor we had was beyond rude from the second we opened her mouth. Judging from some reviews, people have also had the same problem with the supervisor. (I would like to give 0 stars, but that is not an option)

Love this place Central located. Never had a bad visit. Everyone here is Great

Where to begin, I was suppose to get an expensive item delivered today and it showed delivered. I got the notification it was delivered but noticed none of my cameras went off including doorbell camera rewatched all my cameras and not a single sign of a FedEx delivery worker checked my entire yard. Checked the app it showed delivered to porch but I don’t have a porch. I called but they couldn’t get a hold of the manager there to call the driver to see where they left it. They wrote to the manager several times and the manager is yet to call me. This isn’t the first time this has happened with FedEx. They need to update their delivery where they either show where the driver is like UPS does or like Amazon where they take a picture of the item to know if it was delivered. Now I’m dealing with trying to figure out where my package is or if FedEx is going to do anything about it or not care because they didn’t pay for the item. Terrible service.

I had to drive to this shipping center. The only reason I feel my package wasnt stolen by this delivery driver is that the nice woman at the counter was diligent enough to keep putting calls in to me. It was I who kept calling in to fed ex because the delivery driver kept putting in reasons she couldnt deliver my package. First, the address was invalid. Even though this house has been built since the 60s! Then she said there was a caution sign on my road saying there was black ice. I will have to say this is the absolute worst experience Ive ever had with FED-EX and dont ever want to use them again!!! I would not recommend that driver! As far as the rest of them, they are doing a great job. But until this situation is rectified, I can not and will not change this review!!!

Thank you Therese Ryan, an angel in disguise who had my package delivered around my hectic schedule. Thank you Mike and Dan.

Weve had 3 shipments of live animals in the last 3 weeks. Although this facility could use a technological update (desperately), the Team there were professional, helpful and courteous. And every shipment went as well as could be expected. I trust FedEx sending our packages.

Worst service. Unprofessional employees. All drivers are liars. Received notification my package was delivered (LIE). Never even seen a FedEx delivery truck in my area. I still searched front door, back door, checked with neighbors. Called to file complaint. Useless customer service. Requested to speak with a manager the repSaid he could not transfer and the best way was to reach one was to hang up and call back, he then hung up on me. I absolutely hate bad business. The way this company and location is ran is awful.

One of my family members was expecting a package today, but it never got delivered. Turns out the person that was supposed to be delivering it, was a new recruit Im guessing. This girl kept on trying to say it was unable to be delivered, when she was literally across the street. She was very selfish, lazy, and ughhh. So we had to go to the main store to pick up the package. I would not recommend, unless you want your package to be✌️Missing✌️.

The ladies here always are polite and always helpful when grabbing packages. 5 stars all day long

Lazy drivers, i was suppose to get my new phone and i had to wait for the driver to come so i could sign but instead when they came they didn’t even knock or anything and just claimed i wasn’t home

Great customer service Great employees I will always come back to your establishment thank you

I was able to pick up a missed package with no problems!

They never deliver to my apartment. I was at home waiting because i was off work. No one rang the bell or contacted me. All I know is that my package was rerouted saying I wasnt at home. Lies. Was getting my lines worked through so that I could get my cable and wifi services done. No way I can never get my package from them.

In and out quick staff was nice.

Drivers lazy, claim an attempt was made to deliver my package but no attempt was made at all. Didn’t ring a door, knock on the door anything. No door tag was even left to prove an attempt was made. Never even got out of the car, just drive right pass my house I literally watched them in the window. Worst location and customer service ever. Anytime I have a package shipped through this location I know for a fact I will have to go pick up from the facility, like seriously just go out of business already! Or fire every lazy person that works there being a waste of space.

Worst deliveries ever i pay for overnight shipping and they do not show up this is the 8th time delivery drivers say they came when they never do i even have it on video, Yet i leave a Big letter on door next to doorbell saying we are home and are waiting on you. from Orland park il you guys are the worst.

1st attempt delivery pulled off. 2nd delivery just left my package in the door without my signature.

Drivers are super lazy first it was the wrong address called the same day and they said it was correct had to wait another day for my package to get delivered that day comes and I get a package slip saying I wasn’t home I was most definitely home and no one knocked worst drivers ever

Great FedEx fast and reliable good service thank you FedEx also thank you the person and which helped me

Quick drop off and a good number of customer parking spots.

For the second time having a time sensitive package delivered the driver did not leave it even though I had waived the signature, and put a note in the app to leave it in the mail room. I called and asked that the driver leave it no matter what, as it was time sensitive (which is why I did next day air shipping) no one knocked or rang my doorbell, I just got a notification that no one was home so they didn’t deliver the package. I called in and they told me the driver didn’t think it was safe to leave the package. Well I would’ve come down to get it if they rang my door bell, which is besides the point because there was no signature required and I left instructions to leave the package no matter what. Now I’m stuck driving 30 minutes on my lunch break to pick it up because I need it today.

Paid for Saturday service and never arrived. Tracking says its just sitting at south Holland location. Fedex is the worst

Ok service, could be better experience.

Terrible customer service terrible drivers and workers. They literally forgot to deliver my package past my house two times. The app told me it was out for delivery 10 hours ago and I waited all day for it then at 7 it said it was at the facility. What a joke I saw the truck pass my house and they couldn’t deliver my package. I don’t understand why people would ever want to use FedEx it’s a shame that most places I buy things from use this horrible service.

Who thinks delivering signature required packages during work hours is a smart idea? Must be easier to deliver sorry we missed you stickers. Geniuses.

Terrible!! Everytime I go there, there are computer problems. I always end up going to another carrier.

Unfortunately I have to go to office due to drivers not delivering my packages but the ladies in office are always pleasant

Great customer service! Every rep is friendly and after only a few visits, they remember your name. They also have plenty of supplies readily available, unlike most other locations..

Going on the 4th day that i have not received my package and going through a driver saying they have attempted to deliver a package with someone outside at the time they say they have tried.

Employees are extremely lazy. Seems they hang out in the back to get out of doing some work, while there are customers standing in line.

I was waiting on a package from FedEx to be delivered to my house but the shipper needed a signature. I went down to the FedEx office about 30 minutes before closing, and had to wait for the delivery truck to return. The manager kept the door open and let me stay inside even after closing hours. About 15 minutes after closing, I received my package and left very satisfied. I really wished I remembered her name. This was some of the best customer service I have had in many years. Thanks again for your excellent customer service.

FedEx only allows 3 people in the store and forces everyone else to wait outside in the cold. They don’t care about the customers in the south suburbs. Invest and expand if they care. Elderly folks are out here shivering.

Customer service was awesome! I believe her name was Sheryl who helped me. Very kind!

They helped me ship my stuff back and get through the process.

Waited outside, in cold, only to be told they dont have software for QR code reading.Instructed this was a Shop Center for FedEx shipping.

Fast and friendly service

Great customer service! The delivery man had failed twice to deliver the package, but they had the option to come to this hub, and then the lady behind the counter went and got it off the truck. Very friendly. Bring picture ID.

The same as many others, driver told dispatch delivery attempted and totally lied, one of the supposed delivery attempts was made when I was LITERALLY standing on my doorstep at the alleged time of delivery. This place at the very least has lazy drivers that dont bother delivering when they dont feel like it, and at worst, is scamming people for money. I strongly advise if you live in this area, to use another service, because these guys do not deliver.

Horrible everyone in line knew that the lady today services me was rude. I chose to go to her despite others saying theyd wait. She was rude and worse, wrong and rude. I stated I had 2 pkgs she insisted it only means it was delivered twice. I went further to explain there were two numbers. She got louder and ruder. While pointing she noticed she was wrong said oh to herself them went to get my other pkg. No apology was given

Very busy place for sure. But, very professional as well. Workers and some managers very attentive

The FedEx location in South Holland is the worst place your package can be delivered from. Packages are never delivered the day it supposed to be delivered. The package disappears frequently and no one ever calls to correct the problem. I picked next shipping but once it is on a truck you can forget about it. Terrible Service. I dont like when companies use FedEx!

The laziest drivers I have ever seen. The driver was parked right outside my house and apparently didnt want to get herself out of the truck. So she just marked as wrong address now have to jump through hoops to get the package. What a joke and maybe need to hire drivers that arent lazy.

Second time driver has scanned my place as business closed or resident not available no door slip was left nothing! This is the second time the South Holland FedEx has screwed up with delivery! I live in Indiana so I’m not sure why this fed ex had my package anyway...UPDATE: the Manager Wendy is the only only saving grace of this place!!! She is awesome!!!!

Excellent, polite, and professional service during an extremely busy time.

The fact that one of their drivers said they attempted to make a delivery and the business was closed is SAD. Why? 24/7 my job is open but a lazy delivery driver made NO attempt to gain entry. Time sensitive delivery not received and a waste of money.

You can ship packages here

Best FedEx location in South Holland. Never had an issue, and I’ve shipped at least 50 different times thru them. Excellent service and clean facility.

Does anyone even work here? Been sitting listening to them giggle and sing for 15 minutes and no one has even came up front yet.

I know they short staffed, but it was a long wait for something they could just scan and take. It was quick once I got to the counter. There was other staff there and they just walked around not helping with the long line we had.

On yesterday Tuesday (03.10.20) before 3p, a driver turned the truck around in the street then headed East on Holly Ct after a drop off at 335 Holly Ct/ Glenwood, IL and, drove over the corners of yard 338. Who are these drivers damaging residential property and yards??? This caught on camera!!FedEx must provide a remedy or reimburse homeowners for damage by their company.FedEx how are you going to remedy this big problem??

Ms Cheryl was so helpful and went above and beyond to ensure I got my package a day early!!! Really needed it for my military ball this Saturday ❤️❤️🤗 thank you!!!

If your package cant be left, or doesnt seem safe to leave, it wont be left, regardless of your note. If your lights are out and your address is covered, you might be missed. They offer a lot of different arrangements for you to receive your package, including having it held at a location NEAR you. If after all that, you still dont make arrangements to get your package, its your own fault. Its not rocket science.

Claimed they tried to deliver a package to my door and left a door tag. I would like to know where this door tag is??? because it wasnt on my door. If you dont want to finish your delivery run, just say that, but dont lie and have peoples packages sent back to sender. Its frustrating and time consuming. Whats the point of having a business deliver your package when they dont even want to do one of the core responsibilities of their job?? If you work here and do this, please find a new job.

Get your packages quicker like other places.

Called to inquire on picking up instead of delivery. Csr was awesome. TY!

Always professional friendly Service

The ladies are so pleasant

Said they delivered my package but didnt leave a door tag!🤔 always have a problem with the place. Are they friendly? Yes. But I dont know that have to do with the overall service. Its the drivers that need to be retrained something have to give. Second time for me! I dont write reviews but I had.... now i have to wait after 8 to get my package smh! Please get it together FedEx cause Im feed up!

I ordered an air conditioning unit from Target. The delivery company Target chooses to use is FedEx. The closest FedEx to me that they do business with is in Lansing, IL. I looked on their website to see what options I had if Im not home during work hours. they have a delivery option for 5pm-8pm advertised on their website. they said they cannot offer me this option. the options that they did offer didnt work for me. so they made their 3rd delivery attempt again during the day.I told them I would stay at home and wait for them for the next delivery attempt, but they said the 3rd attempt is final. so I said just send it back to Target. a week went by, Target did not refund my card, so I asked wheres my refund? Long story short, FedEx claimed to have delivered it to my address and someone by the name of J. Buskie signed for it. J Buskie? really? the name dont even look right.they claimed to have delivered after they already said they couldnt make anymore delivery attempts. In attempts to make arrangements with them, they suggested that I sign the door tag and leave it stuck to the outside door so they can have permission to leave it there without me being home. Im glad I didnt sign the door tag because then Target may not have refunded my order. It looks like a FedEx worker stole my package. had I left my signed door tag for this thief he would have claimed he left the item and someone else probably stole it. I would have had no recourse.

Great customer service!

I wish I could give this place 0 stars! My package was supposed to arrived at 4:30 pm but I got an email at 5:29 pm claiming the package was delivered when it never touched my front steps! Driver lied and said he delivered package and knocked on door which makes no sense because two people were at home all day watching out the windows for a package and we had a humongous sign on front door that stated, ring doorbell a lot of times! in big bold red letters. I hope this place gets shut down. I spent a lot of money on am electric package and still havent recieved it!!

I accidentally sent my order to the wrong address. I called the 800# the fist time and I was told that they could not change the address of the package even though it was still in transit. They ship around the world this should not have been an issue. I was given the number to call the South Holland center. I came across Angel she advised me to call the 800# back but also told me to call her back if I have problems. The 2nd caller to the 800# was rude and told me that nothing could be done again.I called back Angel she was professional and apologetic and solved my address problem in less than 5 minutes!!!! She needs to be the face of customer service because the 800# is completely useless and very rude and were of no help to a customer, mind you I only ordered a swimsuit. I cant imagine what they do with other packages that surely have more value than mine. THANK YOU ANGEL (your name suits you well!!)

This location sucks ***!!! My packages are never delivered on time . Today I waited all day for a overnight package that I never received, upon calling I found out that fedex or the driver changed the address to a totally different address and then lied and said that he tried to deliver the package. The driver never attempted nor did the driver leave a slip !!!! Laziest location ever.

Great service quickly.

I’ve never been to the store but a item was delivered to my house from this store twice this week an the driver threw the package on the ground an one in the door. I was home an her a loud crashing noise an seen my package. Luckily my 200 dollar item didn’t break

They are the worst, laziest employees ever. I always have a bad experience. I went to the facility to pick up a package, after the driver didnt leave it at my house, even though I explicitly requested they leave it. The facilities power was out. I tried to politely ask for help, and the employee shut the door on me without even listening to my question. She was just laughing and joking with an African American customer. Im a 30 year old white male... She wouldnt even give me the time of day. Its ridiculous that I had to experience racism as a customer.

FedEx sucks. Avoid all FedEx at all costs. Customer service @this fedex creates a standard that can not be lowered. Avoid all FedEx at all costs. If I could give zero stars, this place would definitely have none. Avoid all FedEx at all costs!!

Always treated well when I go there. The staff is very nice.

Went in and got my package no problem.

I waited all day and then when I tracked my package the system claimed that they had the wrong address. My package was returned to the facility and now I have to go pick it up or I wont have it before Monday and today is now Saturday. When they checked their computer my address was correct so the driver was lying! Worst experience ever! Im going to file a complaint just to see what theyll do about it. Whats the point of shipping something next day air and paying the extra money if you dont get it?

Terrible customer service, which is a call center in India. I had to ask to speak to someone who actually spoke English, since I could not understand a word the customer service woman was trying to say. Paid $10 for 2 day shipping, didnt receive my package in two days, because they wouldnt leave the package at my door (I live in a condo complex). If they do not allow apt/condo delivery they should state that before taking your money for delivery. They told me I could go to the nearest jewel osco to pick up my package and that I was not eligible for a refunded because they attempted to deliver. Big difference between delivered and attempted. Save yourself the head ache and use UPS or dont shop online.

The driver scanned my residential home as business closed and I didn’t even get a left notice slip, so I know this was a lie my grandfather was home all day. he probably just missed my package, because usps was able to deliver my signature package so why couldn’t fedex. south Holland need to have better discipline for their workers and me being an usps carrier myself. Not good fedex

FAST SERVICE

Ive always been satisfied with FedEx. But this location royally botched a package delivery, making me drive out here on the toll way twice. Not impressed.

Nice helpful folks

I have had two missing packages from this facility and have been treated like a thief!!!!!!!!!! I’m very upset!!!!!!!!

Always helpful and greets me with a smile

I didnt have a terrible time at this location. But when I was there to pick up a package and the person working the counter waited to finish her conversation with a coworker first before she handled the customers. If it was work related I wouldnt had mind but it wasnt and I waited 10 mins till she even aknowlged me

Went to pick up a pkg and was not there. Had to make another trip the next day. I was sent an email. Driver didnt leave a tag on the door.

The service was great. I was in and out.

They left my package in the back for me where they knew I would find it! I appreciate that. Thank you!

When it has to get there Fed Ex is the number one choice

Efficiency is the key here. I know I work for Fed Ex

Didnt even attempt to deliver my package and when I called the 1-800 number the man wasnt even American didnt understand me and said my address didnt exsist how dumb could u be its a simple address

One of the better places to go if you have to shipa package. Friendly staff makes all the difference.

Fast service

Home drop off place for job items, polite even when busy.

Friendly and very helpful

A small center with friendly service.

My package with a Fed ex shipping label and authorization number was refused because the time was after 5 pm. The South Holland facility was open until 8 pm. I did not see no shipping after 5pm on the marquis sign or on the phone directory just open 8 am to 8 pm.

Went just to pick up package vet secluded

Seemed to be a little too much Tom foolery between employees. At least my package was there.

Its convenient. The people who work there are friendly.

30 minutes waiting in lobby while employees sat in back talking about all the people in the lobby. Absolutely terrible service.

There often always pleased.

If I can give it 0 stars I would! My door bell was not rung or no knock on my door! I paid $35 for a Saturday delivery and The incompetent workers couldnt even ring my damn doorbell!