Let me start off by saying that I live 5 hours away from South Lake. I was given two outfits as a gift for my Bachelorette party, both of which were too large unfortunately. On a trip to Tahoe, I brought the items with me to EXCHANGE for something that fits. Upon our first stop by the store, we were told that one of the outfits could not be exchanged because it was no longer in the plastic wrap. Not great, but more understandable. We were told that the other item could not be exchanged without the receipt so we left and I called the person that gave me the gift and asked if they still had the receipt. Later on in our trip, they found the receipt and sent us a photo so we went back to the store on our way home to exchange the one outfit. The lady gave absolutely zero effort and said that since she cant scan a photo of the receipt, they couldnt do anything. We left with over $100 in outfits that are useless to me.My issue is the lack of effort to help a customer. We were not asking for money back, just to exchange for something that actually fit. I do not recommend this store due to the lack of customer service from all three individuals we interacted with.

Amanda was super helpful and nice. An amazing experience and made a very safe place for us to enjoy ourselves

Good place to get stuff and things. 😉

Seriously just went in and met Jenny 🥰🥰She totally helped me she took me all over the store we conversated. She helped me find everything I wanted gave me multiple options.She really knows her stuff. She made me feel comfortable. She has like good knowledge on the toys. Overall if she is still there in the future we will be coming back 😁😁

Great selection two floors. Smaller similar theme shop at montblue is good but not as big a selection. Often cheaper than spots in reno for Burner needs if you stop by Tahoe b4 BM

Very helpful for bachelorette party gifts!

Amazing and helpful staff