This is my 3rd car from Pape and I can’t imagine going anywhere else. The sales department is so responsive, and they genuinely work with you to get the car you need, even with COVID inventory. Finance makes it a breeze, they are honest, and savvy to get you a rate you deserve and will worn for your budget. I asked them for a lot of scenarios and they sent them to me without a second thought. Even the GM, Katie, reached out to make sure I liked my purchase!!! I actually enjoyed buying a car!!! 10/10 recommend.

Everyone was so great to work with, especially Doug! Great follow-up, friendly, not pushy at all, were able to get me a new car way faster than I expected. I highly recommend coming here!

Danielle and the whole team made the process as easy and convenient as it could possibly be. With 2 young children and tight schedules they were able to put us in the car we wanted and finance approved without having to sink a days worth of time. Everyone loves the car.

My Subaru Crosstreks starter decided to stop working and so I dropped the vehicle off at Pape. They were super busy and didnt promise anything. Said they may not get to it until the following week but would squeeze it in if possible. And they did. Just a couple days later my car was returned. Im especially grateful knowing oftentimes employee numbers are down during these Covid times.

Jeff Wheeler is seriously the BEST! I can’t even imagine working with anyone else. I had to buy a new car and move on from my old, manual transmission outback, and Jeff made the ENTIRE purchasing process so easy (and I am NOT an easy person to please - it is what it is). He answered all of my questions, went WAY above and beyond to get me full and complete answers/information (where other dealers just said, “you can call Subaru corporate and ask them”)…. Jeff took care of LITERALLY everything. If you need a car, go to Paper and work with Jeff!

I really was hoping to leave a positive review as most are negative and the good experiences are not reported on. I just moved to the area and was looking for my new dealer to work with on service and future purchases. Unfortunately my first service (oil change) took over 2.5 hours to complete. The appointment was at 8:30am and the vehicle was not put on a lift until 10:30am. Unfortunately I am now moving to another dealership. This could be due to many different factors, but the wait is just something that’s poor and disappointing.

Buying a car at Pape couldnt have been easier! Derek was patient, responsive, and had an answer to every question. I would highly recommend them to anyone looking for a new car!

Prompt and complete attention and expert service for my concerns about our 2016 Subaru Outback performed on a friendly and concerned manner.David

Bri was so friendly, educational and helpful when I brought my outback in for an oil change and tire rotation. Highly recommend their service department!

We purchased a Crosstrek in July and, not living in the area, we planned to pick up the car while traveling thru. When it didnt go as planned, our sales representative Doug Johnson went above and beyond to make things work for us. We were very pleased with how we were taken care of and the delivery of the car was a real gift, thank you Doug and Pape Subaru!

Thank you Pape Subaru!! I just purchased a 2021 Crosstrek Premium and I love it. The whole process was so smooth and unpressured. My sales person, Tony Woods, was so warm, easy to talk with, listened to what my needs were and the price range I could work in. I never felt rushed and the explanation of what the various trim levels were and what would suit my needs, made it really simple. The trade in for my car was fair and generous. The car came in when it was supposed to and everything I needed to know was explained to me very clearly. There were no issues in finalizing everything. I was also impressed with the many staff people I met. I was taken on a little tour of the dealership and service dept. and everyone was genuinely warm. Kind of like a family. I usually dread going to car dealerships. This actually turned out to be fun! Thank you again Tony, David who did the closing paperwork, and all of the staff. Highly recommend, both the product and the dealership!

From sales to service my experiences at Pape have been nothing less than exceptional.

First time servicing here, super easy experience. I leased my forester sport last year out of state and have since moved to Portland. Service staff was very helpful and thorough to make sure I was taken care of. Will be using Pape Moving forward!

Sales was okay. There should really be something online to tell you that the car youre looking at wont be ready to go home for a week. Holiday or not getting it a week after buying a car feels weird for someone whos already signed all the paperwork for it. At the very least instead of waiting to tell the service department until after the holiday you couldve told them the Friday I bought it. Wouldve just waited to buy if I had known prior.

Sales here is good, worked well with me to make a reasonable deal, were friendly and helpful. Service department is entirely untrustworthy. Went to them for six years (until my service contract was up) and multiple times they refused to acknowledge a problem existed for as long as possible and then tried to make me pay for it even though the contract I had was able to. Avoid getting service here if you can.

The Guys where super nice and made the whole transition super easy.

I just want to thank Pape Subaru for sticking with me these past few months while dealing with a very complicated issue with my car. You can trust that they will be an advocate for you. Dont hesitate to get a Subaru from Pape. Tney are good people! Special thanks to Katie, Tanya, Kris, and Leslie.

Sales and service are great! I had some issues where I had to wait almost a year to get an accessory for my Crosstrek, but management cleared it up for me. Super happy with Pape Suburu.

We had a great experience with Pape! Tim Clark helped us find the right car for us, didn’t put any pressure on us at all, and was super helpful and fun to work with overall. Everyone at Pape made us very comfortable, and Tim made sure we had all the relevant information about our car before leaving the lot. And, of course, Subarus can’t be beat! We’ve owned an Outback, Crosstrek, and Forester — all have been and continue to be awesome, rugged cars for us outdoorsy types!We’ve also had our other car serviced at Pape and the process was easy, seamless, and super quick! Would highly recommend hitting up Pape if you’re in Maine and in the market for a Subaru!

My husband and I went shopping for a car at Pape Subaru last week. Our salesman was Toni and he was incredibly knowledgeable, friendly, patient, funny and he created wonderful atmosphere and experience for us.Thank you Toni! Thank you Papes team!

I love Subaru and I love Pape!,They treat their customers well!

Great experience buying a car there

Best buying experience we have ever had!

We had a 5 star experience with the Pape sales team. My wife and I were turning in a lease and looking to move into a Crosstrek. Rick in sales was great, he worked with me over the phone first so he had everything ready for us when we pulled in. Rick did a great job listening to our needs and got us the exact trim package we wanted. At no time were high pressure sale tactics used and negotiation was very fair and timely. Rick was thorough, but also very safe with covid protocols and even stayed late to do our final delivery when he had a personal time commitment. We appreciate it Rick!Tim in finance was energetic and efficient while being very personable and easy to talk to. Tim went out of his way to help make our registration process as easy as possible.To summarize, this was a great car buying experience all around, dealership is clean with adequate sales floor and inventory seemed to be great. The entire team seemed upbeat and helpful throughout the process. I would recommend Pape Subaru to anyone!

EXCELLENT experience! Scott Frazier and his team were prompt, professional and went the extra mile to provide a loaner car, diagnose an atypical problem and fix it...all while keeping me up-to-date on progress and offering outstanding customer advocacy and service. I’m kind of amazed. Know where I’ll be going in the future.

Id give Pape Subarus Service Department more than 5 stars if I could. The team there is professional and personable, and theyve been working above and beyond to help customers feel comfortable during coronavirus. We have been bringing our Subarus there for service ever since they opened and definitely plan to continue.

Could not be happier with our experience at Pape. Danielle was my sales person in 2018 and again in 2020 when we traded in our Crosstrek for a brand new model.Also, My girlfriends newly-retired mother was in the market to trade her old Forester for a new vehicle and Danielle was able to get her into a pre-owned Crosstrek of her own.Danielle spent the ENTIRE day with us and handled every one of our questions and concerns. She was beyond patient in showing us as many vehicles as we needed to make our final decision. Danielle wanted to make sure that we were as happy as could be with our new purchases and that was by far the most important part of our wonderful experience.Thanks again Pape and Danielle!

Got my car serviced here and they were great!

Called ahead for wipers for my Suburu Tribeca and was told they had the replacement parts. Drove out of my way only to be told immediately by the woman at the service desk that she didnt know what to do and that I had to wait for someone to get back from break. After ten minutes she finally asked what I needed. I explained my wife called ahead and we needed wipers. She said oh, I can help. To which, she disappeared for another 5 minutes only to return and tell me she couldnt find them. A service department manager and another employee then came and informed me that the one person in the service department who could find the part is MIA and they didnt know where he was nor when he would return. So, in all, three service department employees provided NO SERVICE, didnt page anyone and wasted 20 minutes of my time.

Love my new Impreza. It was the best car buying experience, easy and no pressure and people were very friendly.

I just purchased a new Subaru from this dealership and it was a great experience. The Covid protocols are top notch with great attention to detail and everything was conducted by phone, text and e-mail right up until delivery. The model of car I wanted was very specific to color, options and custom accessories. It was ready at the dealership as quoted and outfitted exactly as I requested. The sales person that made it all happen was Tim Clark who was very professional, a pleasure to work with and he really went over and above. This dealership is highly recommended.

Great service and a very great experience. Thank you all for out new ride

I was looking around for a Subarau knowing theyre great cars with a long life expectancy. Other dealers such as Partiot-were overpriced when I met with them and in a rush to sign, Lee Auto-led me to a lot that was supposed to have Subarus, and after I borrowed a car and drove out there there were no cars that I requested nor any attendants, and Charlies had a few day lag in responding to my emails. The team at Pape Subaru was really quick at getting me into a car once I shared my preferences. I will note that I went through the pre-approval process and this helped them to help me. The finanace department and sales team seem to have really great internal communication, and someone always got back to me in a timely fashion. I wound up with a really awesome car (more than I was expecting) in my price range with all the trim on a used vehicle with low miles (which I specified). My request for the CarFax was sent over the same day. They negotiated with banks for financing, I stopped by to approve and that was it. The cars alignment was off. I contacted them and the had the car in the next day to correct it and was ready in a few hours. And they contacted a couple days later to check in to see that everything was ok. So I am really confident in the their maintenance team as well. I had a bunch of questions regarding care for the vehicle and a team member put me on the phone with a member of their maintence team to answer all of my questions and even sent me a servicing schedule. This is more than just picking up a car and driving off the lot. I am super happy with all of the positive, proactive, and most importantly reliable staff. Moving forward I know all of my concerns and issues will be resolved with the utmost of professionalism. Props to David, Vinnie, Brian, and Amy!

I worked with Tim Clark who made sure I purchased the right model Subaru for my needs. It was such a low stress situation buying my first new car, thanks to the people at Pape. Vinny was also lovely to work with as well as David, from the finance department, who explained things very well. I highly recommend working with Tim Clark to get the subaru you need, he is knowledgeable, friendly, and super helpful. Over all this was a great car buying experience. I love my 2021 Subaru Crosstrek.

Had a great experience at Pape Subaru, talk with Tim if you need a new (or new to you) car.

Scott Frazier in Service is a Boss. End of story. He has more wrench knowledge than any Subie Writer youll find. Be sure to preference him on your repair order and tell him Jared w/ Ultimate Auto sent you!

Highly recommend Pape Subaru to all my friends and family! We had the greatest sales experience. Additionally, we routinely service our vehicle with them as well. Excellent all the way around!

Didnt expect top-notch service on my FREE VISIT for recalls on my 2014 Forester. But I received the best experience in a car dealership since purchasing my first car in 1977. My car was in and out in no time. In the meantime, Scot treated me like a queen and led me to a clean, quiet spot in which I would work on my laptop. Also grateful to my service technician for taking care of my car and not leaving traces of their presence in my vehicle. THANK YOU PAPE TEAM!

I began going to Pape Subaru out of convenience. Recently I had a concerning experience. Took my car in for routine 36 K service. Told all is well with multipoint checklists marked green and safe to drive following this service for all items. 2 months later, I came limping in to them with brakes completely worn down. Metal on metal. I returned with paperwork documenting recent normal inspection and was basically told too bad, anything can happen in that time. No effort to make amends or apologize. The service manager was abrupt and only interested in my leaving his department. Clearly their multipoint inspections cannot be trusted and I will have the whole car reevaluated elsewhere. It goes without saying I will not be returning.

Quoted me $600 for a repair... it seemed to be too much, so I brought my Subaru to an independent mechanic, who charged $60 for the same repair.I’m willing to pay a little extra for the hassle-free experience at the dealer, but not 10x more. Yikes.

Went there after my warranty expired due to a medical condition and couldnt get there to first-year Scott the guy in the service department took real good care of me and Ive never been happier about a service I received

Great service while buying my Subaru. Sales professionals that I dealt with were prompt and honest and I felt the pricing of my vehicle was fair. While this does not apply to Pape, I want to issue a warning to all future financers...DO NOT use chase bank for an autoloan. This is really my only regret of buying a new car. They are truly the embodiment of a large greedy organization who do not value their customers and will charge you fees at any given chance and provide zero input or help on a customer service level.

I got a good deal on a great car. My salesman, Nick Garcia, answered all my questions and was very knowledgeable about the various options.

Pape Subaru is amazing! Everyone we worked with from sales to service is so kind and helpful! I would recommend Pape Subaru to EVERYONE!

Brian Oleson was fantastic. He worked well with us, helped us get exactly what we needed, and was very professional and knowledgeable. Pape gave us a good deal, and we had a good experience with them.

Non-pushy help from Mike (Chizik last name I believe) who took the time to hear what I wanted specifically and found it, rather than trying to sell me on something sub-optimal on the lot he could flip faster. Price was near as makes no difference to the lowest I saw within 500 miles of Maine, could not be more happy with the value or experience I got after years of researching my next car. Most importantly, even after the sale was made, continued to help even thereafter with questions etc.

Excellent service! Danielle was fantastic to deal with.

Good service, I bought 2 cars there

If youre thinking about purchasing a new vehicle in Maine, you have to stop into Pape Subaru. I knew what I wanted and I was in and out in no time. Even though my representative Rob Sinnott was busy, the Pape team works as a team. Ive sold cars before and I can tell you the experience I had was so refreshing.Even though I educated myself on the 2020 Forester Sport, Rob and others still took the time to show me the many quirks and features inside and out.Another reason I recommend visiting Pape Subaru in South Portland is the location. Unlike some dealerships that are found on roads with lots of traffic, you wont feel the stress of pulling in and out of their entrance.Highly recommend!

My wife found the exact car she wanted. I only had a couple of hours during the week to try and make a deal. Vinnie came in 4 hours early to make it happen. I was running late but they managed to get me out the door in the car my wife wanted in record time. No BS no hassle. Everyone was great. Vinnie went the extra mile to make it happen. Would definitely recommend Pape if you’re looking to buy.

Called a week and a half in advance to schedule oil change and inspection sticker. I’ve been waiting for 4 hours and can see my car still sitting on the lift. Don’t bother making an appointment here, slow service. I made an appointment for 10:30am. My car wasn’t moved from where I parked it til 11:30. I needed an oil change and Maine inspection sticker. I bought their tires for 125$ ea. That’s alright. and I got charged 211$ in labor. I waited in the parking lot for over 2 hours watching my car sit on the lift. I think if I saw people working on my car, I wouldn’t be upset about an $820 bill. Buy your tires somewhere else, get your tires balanced and aligned somewhere else. This place will charge you $70 for an oil change. $100 for a tire alignment.

Not a good experience at Pape Subaru. Team used a $400 in “free service work” to close the deal on a used car - I agreed, since a dealer-installed tow hitch is a good idea (take it to any dealer if issues while towing). They made me wait over a week for the appointment and then, without telling me, they had moved the car down the street to have some cheaper mechanic do the installation!! What the hell? Other mechanic took over 4 hours to say they hadn’t started the job! took the car outta there - still lost a full day of my time. Bad sales, bad team, scam in service. Stay away!

Great people! Very happy with my car purchase.

Kris was super helpful and great to deal with. He recommended things I should take care of now, and what is not worth the money to replace.

It was a refreshing experience working with Pape Subaru and specifically Doug. I had been casually looking for a new vehicle and I hadnt really thought too much about a Subaru when I stopped by having just a few minutes in-between appointments. Doug was friendly, helpful, not at all pushy, and really gave me some space while looking around. The experience was just what I needed after prior dealership disappointments.

Had to over there yesterday to have my tire pressure checked and always have great service

Friendly staff, great service, low pressure sales/service process...And Subarus! Whats not to love?

Always a pleasant visit.

Highly recommend Pape Subaru! If you’re interested in buying a vehicle I definitely suggest you ask for Vinnie! He was super helpful, and always put my wants and needs first! I have experience going to many other dealers, and I could feel that he cared the most. Buying a car is obviously a big decision, and they worked with me to get me what I need and the price that was the most doable. The entire process was very smooth, and Vinnie was extremely nice and personable during the whole experience. Side note: I rarely take time to do reviews, so 100% I believe you can have a good experience here!

Our third car from this dealer, first lease. 3 yr lease on a new 2019 Forester. Friendly, thorough, efficient sales person. I did research in advance and got the price I was expecting. They didnt have the one I wanted but got one in less than 2 days. Very pleased.

I recently bought from Pape and overall it was a very positive experience. Brian helped me through the buying process and worked hard to find the right vehicle for me. He has checked in several times since the purchase to make sure everything is going well. Thank you Brian and Pape Subaru.

Had a great buying experience here. Transparent, quick and willing to help. Highly recommend.

Amazing experience with Pape Subaru. Great service and they really listened to what I was looking for. My budget was definitely on the low end but they worked so hard to get me in a great car. They totally respected my price point and were so helpful! Thank you Pape!

We like going here because these guys are professionals and we have confidence in the work they do. The waiting area is clean, comfortable and there is free water, coffee, tea, hot chocolate, etc. We were kept informed throughout the visit (from checking in to leaving) on the status of costs and timing of completion. We left confident on repairs.

Salesman Rob Sinnott was honest about average car payments for the type of car I was interested in, as well as its features (or any lack thereof). He is a breath of fresh air from the usual BS salesmen plague is with! He advised me that waiting a few months to trade my lease for a Subaru would result in more favorable car payments. Would that all salespeople be like Rob.

Fantastic purchasing and service experience at Pape Subaru. Ive recently bought my second car from Nick and could not be happier. The staff is knowledgeable and friendly without being overbearing. You can shop here with confidence that you will be receiving the quality care of a family business and a great deal.

Good service. Pleasant waiting area. But, each time i go in with a coupon they dont apply correctly and have to do a credit on my card. I have to check their math!

Scott in service has always been outstanding. Very courteous and knowledgeable. He goes the extra mile to help the handicapped by bringing their cars inside so they wont slip on the ice in winter. He is an asset to Pape Subaru.

I ALWAYS get the best customer service at Pape Subaru! They are so efficient every time I go in to buy my cars. The service department is just as great. I cant wait to buy my third Outback from them in the Spring. Its refreshing to get such friendly and capable customer service. Thanks Pape Subaru!

Pape Subaru is incredible. I worked with Vinnie Shaw and he gave me such a good deal, I didnt have to negotiate. Hes honest, upfront and he truly tries to make every customer happy. He even responds immediately when I have minor questions about the car after I bought it. I recommend Vinnie and the whole Pape crew to anyone who needs a car. I cant imagine getting around this winter in anything besides my Subaru Cross Trek.

You gotta drive before you can walk.

We recently purchased a used car from Jun Mario at Pape Subaru. He was extremely helpful, genuinely friendly and informative; not to mention he gave us the best deal on our car. After having bad experiences at other dealerships, Jun Mario and the people at Pape raised our spirits and put us in a car that was affordable and reliable. Jun didnt try to push us into purchasing a car out of our price range. We went in knowing what we could afford and he found us the perfect fit. Thanks again Jun!

Our 2002 Subaru Outback broke down while on vacation in Maine. Scott and the crew at Pape Subaru got us back on the road fast and for a fair price. Every interaction with them was courteous and professional. I have been a mechanic for 10 years and have never taken a vehicle to a dealership for repair, but Pape made sure my first experience was an extremely positive one. Thank you Scott and service techs!

Great customer service from the person who greeted me to the professional sales staff to meeting the general manager. A real pleasure to deal with this company and I love my new car!

Great service, great sales, no reason to go elsewhere considering all the horror stories you hear about the other subaru dealers. Great job!

Very good service Jeff went above and beyond..... only issue is my mom lease a Forrester got a good deal but now they are advertising the car for 199 a month shes paying more and we were told it would not get cheaper then what she got it for and she got a credit still more then 199 little disappointing......

Just bought my second Outback from them. I think they are great! They are friendly and made me feel comfortable from the get go. Great service! Thank you AND I love my new Outback!

I purchased a used minivan from Pape Subaru a little over a week ago. The sales process was very straightforward, and Jacob was great to work with. A couple days after I drove off the lot, the front brakes started acting up on the minivan. Where some dealerships would have said I was SOL, Pape brought the van in and replaced the front brakes, free of charge, the same day. Very impressed, and would highly recommend them.

I have to say I was only there for an airbag recall. The service was friendly, quick and I was impressed! And good coffee, too

This is the first time I have ordered a specific car. Nick made the process very easy! He walked me through all the options so I ordered the options I wanted. He gave me an estimated delivery date and my 2016 Subaru Legacy arrived ahead of schedule! I was treated fairly on my trade-in and couldnt be happier❗️

Love my experience with Pape. Jun was so easy to work with! He gave me the facts and didnt try to pressure me into anything. He was downright honest about financing options and pushed to get a higher trade-in value for my truck. I thought there was something loose on the new car and he scheduled an appointment immediately and said they would handle it. It turned out to be just an adjustment to the hood, but he was all over it. Love my Legacy!

I was helped by Rob @ Pape when purchasing a used vehicle recently. I knew what I wanted going in and he was very helpful with getting me taken care of before I had to leave for a job. A few days after my purchase I noticed a problem that neither of us had seen prior and the dealership was very quick to get it taken care of with no hassle. Overall I had a great experience and I am enjoying my new car.

I purchased an Outback 3 years ago. I LOVE my car. The sales process was easy and honest with Jun. He was very fair and explained everything thoroughly. The gentleman who arranged the purchase and financing was personable and made the process less painful. Ive been using the service dept. since I purchased the car, and wouldnt go anywhere else. LOVE PAPE SUBARU.

Found a great little used Forester online. Gave them a call. Spoke with Jun and scheduled a visit. Jun worked with me for the entire process and even went through all the work that had been done since they got it in trade. The process was easy and numbers within the deal were made clear. No funny business. After the sale the check engine light came on and they made it right and fixed it no charge. After looking at other dealers in the area they were pretty honest and upfront with no hassles. I would do business with them again.

Weve purchased 2 Subarus from this dealership . Great place and people.

Two months after I got my pre-owned the brakes went. The car fax report says the Pape replaced them obviously they dont... Im not happy!!!

Service department is great, they always take care of things promptly, and let me know what to expect in terms of cost and time involved. They work well with Subaru to do work within the warranty and have made my Subaru ownership even easier.

Service experience: Hurried through my explanation of the cars problem over the phone, which no one bothered to write down. Hurried again while explaining it to someone else in person. Earliest appointment available was 8 days later for a potentially serious mechanical issue. Had another small issue, an intermittent rattle, fixed only to find it now worse and continuous. Then found a new paint chip on a rather new well kept car that was exactly where they were working. When I mentioned it they said, you think that the tech caused that!?! rather than, Oh, Im sorry to hear that - lets take a look. The other two issues were blown off without any evaluation other than a test drive and plug into the computer. If the problem isnt there the instant you look for it, it must not exist. Having some personal experience fixing cars, I could think of at least two obvious additional things to check that would take only a couple minutes. Nope. Again blaming the customer, one issue was deemed to be because I must not know how to drive a manual (Ive never owned an automatic). Pape has too little patience for the art of diagnosis and too little respect for their customers. Despite the small issues with the car itself, my Subaru has been fantastic. Pape is another story.

David and the staff at Pape Subaru made my purchase an enjoyable one...imagine that. I enjoyed the experience, what a unique experience. Pape also offers an unlimited mileage 10 yr warranty on the engine and drive train...what a wonderful gift that is! I highly recommend purchasing your next Subaru at Pape. I will go back to buy my next car.

I had a wonderful experience with Pape. Jun was honest and straight forward. There no games, just realistic discussion about what I was looking for and what was in my price range. I bought a 2014 Imprezza, its been a month now and Im still very happy!

Buying my Subaru was a fun and simple experience the salesman did a great job of explaining all of the options which was most enjoyable for me. I did not have to spend a week reading the manual! The Crosstrek is a fun, sporty ride. I highly recommend the Pape team beginning to end. They have even checked in with me a couple of times since the sale, which I appreciate.

Bought my Impreza used from Pape was a breeze and I return for every check up. The guys in parts make it very easy for the customers and extremely helpful. Never charged me for a service they didnt see was needed or unnecessary. No complaints what so ever.

Very friendly & helpful.

Good fast service

Veteran salesman Rick ONeal, with whom I had dealt before, again did an excellent job in acquainting me with a newer model Subaru, and in helping me to reach an acceptable deal. He was more of an advocate than an adversary. I enjoyed the test drives in his company, which I would normally insist upon doing unaccompanied. As a result, my experience was very positive at this dealership, and I recommend Rick to anyone.

Absolutely fantastic experience. I love my new car! Travis was very helpful and everyone was so nice.

The staff is very nice. They do not pressure you to buy. Easy to deal with.

Everything should be this easy. I made an appointment last week, online, for my 15,000 mile service, which was this morning. I drove into the service bay at 9:30, they wrote me up, I sat in the waiting room with a free cup of tea, and at 10:00 they came to get me. The car was ready.This is my third visit to the dealership for service since I moved to Maine with my Subaru Forester earlier this year, twice for routine service and once when a pebble got stuck behind my wheel. Each time I was taken care of right away, the service staff was friendly and I was on my way quickly.

I would advise proceeding with great caution if you choose to do business at Pape. They did not disclose damage to a vehicle we purchased. When trying to resolve the issue, they have been minimally responsive. The sales representative did not return phone calls after assuring the issue would be resolved. He stated to be working on the problem and ordering what it needed, but there is no evidence of that at all. We are being told we may need to pay for the repair. We are past two weeks since purchasing with no resolution. Very poor business practices and just poor decency and consideration of your customers.

Id give them zero stars if I could. My mom had a faulty wiper, so Pape told her she had to order a bunch of hard to find parts and have the entire dashboard replaced because blah blah blah quoted her over $1000 for just the parts! went to another dealer who fixed the issue for FREE by tightening a bolt. Whats worse is that their service dept has a better reputation than their sales dept. Pape is a joke STAY AWAY there are enough Subaru dealers around that dont play those games. Shame on you, Pape, for trying to take advantage of an older women