I went in hoping to find an item that I couldn’t find at Home Depot, or even Amazon, and was helped by Jessica, who was not only friendly, and professional, but knowledgeable as well. Jessica also gave us helpful suggestions, and I enjoyed talking with her. A true example that there is still great customer service.

I walked in needing two items. As the gentleman at the register finished with a customer, I asked him if he would copy a key for me. I selected the color key I wanted and asked where the bags of potting soil were. He pointed out the nearby aisle and let me know where in the aisle I would find the item. A second employee that was at the register finished up with her customer, and the next thing I knew, she walked up the aisle to ensure I was finding what I wanted. I was in and out of the store in 5 minutes with my two items and thanked both employees for their assistance. They were awesome!! I love Aubuchon Hardware stores! They always have what I looking for and their employees are the best!!

Great customer service, a variety of things to choose from from home to garden ! Prices are in line or better than the Home Depo or Lowe’s. I enjoy shopping there, go in to buy one thing come out with 3 !

Great place to get the things you need for the household. Friendly staff & very helpful

Extremely helpful. plenty of products. loved shopping in your store

Cathleen, the manager is wonderful. She is knowledgeable, dependable, helpful and will help me always. You need her and take care of her as an employer. Thank you Cindy

Cathy (the manager) always does a great job taking care of the customers. She is knowledgeable, attentive and professional. A few days ago I tried ordering online for in store pickup and it went flawlessly. I enjoy Aubuchon and prefer to shop there over traveling the extra miles to Home Depot. I do wish the store still carried gutters and related supplies. They were recently discontinued and that was inconvenient. Other than that its a very good hardware store.

Cathleen is always very welcoming, friendly, and helpful. She comes to me and asks if I need any help without me having to look for someone to help me! This in itself means a lot! Cathleen was meant for a customer service position. Thank you Cathleen.

Kathy manages my Aubuchon go to expertly. Staff is friendly, and helpful.I prefer this store to Home Depot, Lowes or any other hardware store.

Always excellent customer service by Kathleen, Melissa, Matt, Brandon and all the staff.They always know how to help with the right product for a particular task. Very friendly and welcoming shopping experience! Unlike the big box stores, they treat you like family and you dont have to wait forever for help, which saves lots of time!

Knowledgeable staff and great customer service!!

Need to make. Battery display. Bigger. Even tho it’s up front. It’s still hard to see also need a. Flashing sign to tell. Us. Where. To get our prices. For Midwest also. That employee in the southbridge store Richard. Very polite. And helpful. Always eager. To. Lend a hand. He. Deserve a raise. Before. You. Lose him great worker to have

Great service and helpful with an array of different needs I had! Thanks for the great job!

The employees in Southbridge, MA at Aubuchon Hardware go out of their way to be helpful. I find they are particularly knowledgeable with anything from toilet flapper to bird seed. If you havent a clue how to use or install the item, they patiently explain. This is one of the last few small downhome hardware stores where service is key.

Closed at 4pm everyday. Hope you don’t need anything during the week after work.

Excellent place to shop. Store is well stocked with things you need to do home repairs and everyday supplies. Staff is extremely knowledgeable and very polite and helpful. I shop there weekly and highly recommend it to all my friends. Plus they offer a veterans discount to show their support to our veterans, who put their lives on the line for our freedom.

Perfect paint match color to sample of piece of siding

Excellent prompt knowledgeable service

Great little hometown hardware store. Friendly helpful staff. Good assortment of supplies: lawn and garden, electrical, camping, plumbing, kitchen, coolers, etc.

This is a small town chain Ive hardware stores... It may not always be the best pricing but you usually get a very friendly and knowledgeable staff! this is a great place to grab a few of those last-minute items that make a household function.

Way overpriced. So much as it outweighed the convenience. I went somewhere else.

Good service and some prices within reasonable. Great costumer care on returns

I appreciate the customer service -- people going out of their way to help if theyre able, so that I dont have to spend so much time looking on my own. They also have some items that cater to local businesses that big box stores do not.

Always helpful and they seem to have everything I need.

Very knowledgeable employees and great service. Large selection of products at a fair price considering they are in a small town.

Good paint selection and nice customer service

Super helpful, staff is always very nice... I like going here because everybodys so helpful and always find what you need.

Best aubuchon Ive honestly ever been to. Mostly young staff, but they know what they have for products well.

Cathy is the BEST. She knows exactly what you need. Always very personable.

They always have that thing I need. Itll cost more than Home Cheapo or Blowes, but theyll have it in a quality brand and I have to drive significantly less. Plus, the staff is always helpful and knowledgeable.

Good employees, I always get the help and info I need.

They have a large selection of quality brands and the employees are very helpful.

Love this place!! Always helpful and friendly. Thats why I go!

They always have what I need prices are fair and the staff is terrific.

Helpful and caring extreamly knowledable and willing to help

Excellent customer service and a very helpful and friendly staff.

Great Service and they have everything I needThank you

Good prices but we had all the employees staring down the isles at my friends and I the entire time and would look away and stop talking every time we passed. some sarcastic remarks were made.

Great little hardware store. Always: friendly staff.

Quality of products and customer service.

These people are great and a big help.

Service great friendly good selection!

Great staff who help you find the things you need with ease. And if they cant get you what you need from their store they will reach out and find it elsewhere.

Great service and knowledgeable staff!

Lots of parts in stock very convenient

Good size store many items

Knowledgeable employees,decent prices, good products.

Need to carry more hardware in bluk

Decent when you need something quickly but prices are inconsistent. Some items are priced similarly to other competitors while some seem to be marked up drastically.

Awfully expensive but nice people and they usually have what i need.

Employees are very helpful and the store is clean

The best in service as always!

Wide selection of hardware and supplies.

Staff and products are great but hours are not convenient. They close too early

Service was great.

Great place

Higher prices than the large market stores

Friendly, knowledgeable staff

Good products

Fast service

Ok

Very convenient

Always a good experience at Aubuchons in Southbridge, Especially Kathy..She is always very helpful..