Tyler and Kendrick are amazing! They are working hard helping everyone that walks through the door and always have a smile. Tyler assisted us with fixing our bill after another T-Mobile store lied to us and had us getting charged over $100 more a month, with the wrong information and bogus offers. Tyler, thanks for spending 2 hours fixing our plan and helping us see that there are people that care about the customer. Kendrick, Keep smiling and being friendly and great at your job.

Right off the bat, I was greeted kindly and quickly. Tyler and Kendrick were absolutely perfect. I came in because my phone has been acting up (not dialing or receiving calls), to view account and billing info, and to get another screen protector. Kendrick helped me out by getting most of the info pulled up and changing the screen protector. Tyler helped me out with diagnosing why my phone has been acting up and replaced the Sim card. Great service from these two! Great people who helped me and also were fun to talk to ;) 100% recommend going here. I live in Fayetteville and these folks have my business now.

The staff at T-Mobile Southern Pines are excellent. Tyler in particular is knowledgable, patient and friendly which is so helpful when phone service and features can be so confusing. My service and phone situation was really messed up with Sprint, even though it was out of her hands to take care of pasted transactions, she gave me careful instructions to help me out and she set up my new phone too. They are a customer service location that I highly recommend!

The employees are very knowledgeable & friendly. They are very busy I was actually lucky today and got to talk to them, without an appointment

Unfortunately, I received awful service here today. I am giving two stars because it wasnt entirely the reps fault. Corporate policies are too blame as well.My phone wasnt working and I was not able to log in to my account (even though I had my correct password they would not allow me to log in). I could not speak to a representative online or over the phone and they suggested I go to the store. The woman in the story was VERY rude and told me she cant help me and that I should call or go online. When I said that online they told me to go to the store she told me that they were lying and that I needed to go online.Instead of doing that, Ill be canceling my t-mobile account. Perhaps she was having a bad day or something, but its clear to me that T-mobile doesnt want me as a customer badly enough to answer a few questions about my account.

Schedule an appointment online for 12 to see about getting an upgrade on my phone. When I arrived at 12 (scheduled time) the security blinds are down. I waited 20 minutes and attempted to call the store and got no response.What was the point of making an appointment? Why didnt I receive an email or phone call letting me know? Upset at the wasted time, gas, and the lack of communication. I just wanted to buy a new phone.

I have have been to many TMobile stores across the country and have always had a good experience but this time was different Tyler the sales rep there went above and beyond any expectations!!! She was all around the most knowledgeable and helpful I personally have every seen if you are thinking of coming here ask for her she will do everything to help and with a great attitude and friendly smile she solved all my issues within minutes I do believe this store is the one to go to for TMobile it will brighten your day!!!!

My mom bought a T-Mobile phone online and wasn’t comfortable switching it over herself so we brought the phones here. Jared and Tyson were super helpful and got it all taken care of for her super quick! We appreciate the help tremendously!

Went into the store just to see what options were available. Dee was very friendly and helpful. She took me through all of the available promotions and the plans were great! I unfortunately wasnt ready to buy yet but she let me know how to get in touch with her and start the process at a later date. I will definitely be returning to get a phone in the near future.

I had a great experience at this store they were very busy but they were still able to assist myself and other customers at the same time. I bought a apple 6 watch and when I got home I had some issues with information showing up and I couldn’t figure it out. When I got off work the next day I went back and Tyson the store manager looked at the watch and in less than 5 minutes he had figured out what the problem was and I was able to walk out happily with my watch. Tyson and Jared are very helpful. If your ever in the area stop by and ask for them.

Horrible customer service, rude and unprofessional. I would recommend driving to Raleigh or Fayetteville if you need to do any business in a t mobile store in this area.

Jared helped me jump my phone to the s21 and did an great job. He also gave me info as to what happens when I jump my phone. Tyson also was a great help while we waited. Great ppl!

My sales persons name at T Mobile is Greg. He was courteous, kind and spent 2 or more hours explaining about the phone I bought. Very helpful.

Best T-Mobile I have ever been in! Customer Service was beyond amazing! Tyson helping us deserves a raise or a promotion because he went above and beyond whats normal. He helped my wife and I Tremendously!

Jared was very knowledgeable and helpful. Didnt take long and he is a very honest person. I would totally recommend him if you need help or a new phone.

Manager (i assume- or maybe just a very bossy woman) was horrible today. She walked in halfway through dealing with a customer service issue where Tmobile was at fault and while we were trying to get the problem resolved on the phone with the support team she interrupted the only person who was trying to help and told him to stop helping us and go do something else. After messing up repeatedly the least they could do was wait until the problem had been resolved.I found it extremely rude especially with how patient we were with their companys mistakes.

Jared and Scottie were very helpful. T- Mobile is the best phone service I have dealt with.

I recently updated my 1st generation iPhone SE to the iPhone SE 2020. I had my phone for 4 years and was hesitant about upgrading. The T-Mobile in southern pines was so helpful! We got there right as they opened and were helped right away. Both employees in the store were masked and asked a gentleman who forgot his mask when entering the store if he had one to wear and he immediately went back to his car to get it. We felt very safe being there! Zena was very helpful with transferring all of my files from my old phone to my new one. The whole process took less than 30 minutes and we were very surprised. Great customer service! They were attentive and personable. Thank you T-Mobile Southern Pines.

Only giving one star because I don’t know how to give ZERO! I’ve spent hours of my life on multiple occasions that I can never get back to fix an ERROR on TMOBILES Billing Department!!!!! We are suffering as a nation and more so as individual families financially, and this is how you treat customers? Ripping them off and forcing them to pay twice for the same device!!!! That’s attempted theft from my perspective!I PAID MY DEVICE IN FULL only for them to CHARGE me AGAIN ON MY BILL. So T-Mobile is trying to charge me twice for the same device!!!!!! I’ve reported it and been promised that it will be fixed. The TIME FOR APOLOGIES IS OVER and the time for FIXING THIS IS NOW. I can’t fix my bill myself otherwise I would!!

Jared and Stephanie were a great help switching us from Sprint to TMobile and getting new Samsung phones.

Employees were very helpful and made it easy to swap my Sprint chip to the T-Mobile network

Tyson was very helpful with setting up my phone. There were several people in the store and he was able to help everyone.

These folks told us everything they thought we wanted to hear to make a sale. Low and behold, when we got our first bill we find out they have flat out lied to us. I feel cheated and stolen from. I made an important and expensive purchase based on lies told to steal from me. Beware of everything you are told and get EVERYTHING in writing.

Jared was great. Outstanding service and very knowledgeable about the products.

Tyler was great, thanks for your help, her expertise is greatly appreciated

Extremely impressed with the salesperson Shakita personal care and assistant with my needs as a customer. Thanks for your assistance and your knowledge of products. I’m now updated with 2020 phones. Thanks for your time and patience.

Jared & Tyson was very good helps and was wonderful and patient !

Great experience in this particular t-mobile store as always. Montoya made the transition into a new phone fast and easy! Great customer service all around.

Great service. Greatest customer rep. Shakita your the best.

The ladies at T-Mobile have always treated me with kindness. I came in today and Chanel worked with me to get my phone fixed. I recommend working with her or any of the staff at the store. They give you there undivided attention every time

Came in to buy 2 new phones. Came back to get help setting up one of the phones that wouldn’t stay on WiFi to transfer data. Shakita and Tyson spent a few hours helping. The problem was the OnePlus has issues sending data to iPhones (future OnePlus users beware). Got my photos, contacts, and most apps at least, but no messages. Appreciate their help and patience.

The service received from Shakita was absolutely amazing!! She unexpectedly went over and beyond to make sure my port service was complete and accurate. I was SO hesitant about this process and stayed with my original carrier to prevent any service issues. I’d recommend this representative and store to anyone! Trust me... you are definitely in GREAT hands!!!!

Jennifer was so great answered my many questions and I really enjoyed having her as my mobile expert the staff was great as well will definitely be coming back I am so happy! (:

Shakita Williams gave me great customer service and was understanding to my needs. She made sure I was satisfied with my phone and service. What made my visit impressive was when she asked how am I doing today. I was all around happy with my time there.

Shakita at store 1115 in southern pines is the best! She switched me and my fiances sim cards because we werent getting good service with our old sprint ones. She was also training two other employees and dealing with multiple othwr customers at the same time. Despite some trouble with sprints pin system she got us in and out in no time. Highly recommend this store and ask for shakita shes awesome!

Super sales girl Zona. She was so patient with helping me resolve my problem. Should be more like her. Her supervisor was helpful too.

Nancy, the manager was super, super. She deserves 10 stars for all the work she did to help me with my phone. This is a valuable T mobile employee.

Zena helped me navigate the different plan options as well as phones that fit my precise needs. Courteous, friendly, and professional she helped get rid of my garbage and into a much more suitable solution.

On two occasions they opened more lines than I requested. The first time you might be able to pass it off as incompetence even though they added two additional lines but the second time it happened I have to assume it’s being done on purpose. I recommend everyone check their account to see if you don’t have more lines than you asked for when leaving this store.

Zena was a really helpful and patient rep who gave me what i needed without trying to up sell me. Id recommend her

There good customer service !

I came into the store to see if I had warranty on my device but I did not but fortunately the rep Jennifer was so wonderful and let me know I was eligible for an upgrade. She informed me about all my options and I am so happy with my new device will definitely be back for any future purchase!(:

I came in to upgrade my phones and I was helped by Montoya Jennifer and Chanel. They were very helpful!

Shakita was the very best person who has ever helped me, thanks T-Mobile

I had a pleasure working with the little lady, she was very kind and cared about what I wanted, she was able to set up my new phone and move over 2 years of info to my new device !!! Im very satisfied

The store is under new management, really great experience. Very clean & professional!

Shakira, heloedme today and was very helpful. She was professional, proficient and courteous!

I love Shakita, such good energy,shes my go to when I go to t mobile

Thank you Stephanie for all your help.

Great customer service! Zena was extremely helpful!

I went into T Mobile tonight because I had some questions about my bill and wanted to inquire on some phone promotions. I was waited on by a young gentle who basically felt that everyone who walked in the door after me was a sale that he didnt want to miss. At one point when he finally pulled up my account he told me to hold on and walked off from me to go to the back in which he never returned after I waited for over 10 min. I eventually walked out. Their were 3 other employees in the store at the time but he was too busy trying to steal a sale from them to help me. This is not the first time this employee had been very unprofessional. I would recommend going elsewhere.

Joe was awesome... thank you for everything😁😁😁

Just went in to get a billing issue handled. Staff was courteous and very helpful.

Great faces, nice lady helped me with.

Do not shop at this store it’s literally horrible, I was in the store last month when I was trying to buy a new phone and customer came in and complained about a employee he worked with literally stole money off his debit card! INSANE!!! I would not shop at this store ever again horrible customer service

I enjoyed switching to the mobile with Shakita

Went into the store to talk about getting a new phone, Oneplus 7 Pro. I was told I could buy the phone and within 6 days, have the phone unlocked to use on a different carrier. (Couldnt get the phone online and they were the only ones who had it). I waited the instructed time and when I called customer service to have the phone unlocked, I was told that I had been given bad information and that I would need to wait a year or spend more money to have the phone unlocked. I called customer service twice and went into the store twice to be told tough luck and that my only other option was to return the phone. Now I out a phone and they refused to refund all my money. T-Mobile makes a mistake and you pay for it, literally.

Amazing place great people nice products!!

I was continuously cut off during trying to ask questions because the employee was on his phone with the insurance company trying to get his own phone fixed which is not right because he should do that on his off time instead of in the middle of helping a customer

I just hate this place did treat people like dookie dookie

Couldnt help us and told us to go to a different store

This store has a great staff and are very helpful. I would reccomend you give them a chance before going anywhere else.

Was told it was going to be one rate every month. Got first bill with a higher rate. It wasnt the taxes and fees that raised the rate. When called to talk to them about what they had sold us with the other rate. Was told they told us the wrong price that day. Not very knowledgeable on there services and plans or telling lies to get customers.

Ive had the best experience at this Tmobile and the service has been excellent. I needed help the other day adding my Apple Watch to my plan and this young lady I believe her name was Shaqila helped me with every step and was so kind and paitient. I would highly recommend this Tmobile. Thank you for everything!

Joes was great

They gave me a donut when i walked through the door !

Was doing ok until I noticed the music they were playing in the store was dropping the F-bomb every 10 seconds. Ummm.. nope.

Joe is great!!

Fantastic place. Great people.

Great customer service. They go above and beyond to solve issues.

They were friendly but it didnt feel like they care at all about the issue I was having. The phone battery died and they were just like ok, I hope everything works out for you.

Good but slow

They usually help but it depends who is working, sometimes I get exactly what I need done, Done. Other times I go in and they tell me Ill have to call t mobile

Excellent help!

Customer service not amazing. Representative didnt seem to care if I was a customer or not. Ill go elsewhere.

Fast and friendly

They are slooooooooow.....

Wonderful

Not very friendly