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FedEx Office Print & Ship Center
28844 Northwestern Hwy, Southfield, MI 48034, United States
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FedEx Office Print & Ship Center
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Ma
Review №1

Horrible customer service. Very slow attention by the staff. They just not allowed us to ship a box because it was 10 minutes before they close… If you want to use FedEx, go to another location.

Ka
Review №2

Im at this location almost every other day to ship packages domestically and internationally! All of the girls are extremely helpful, welcoming, and work very quickly to get through all of my shipments because there are usually a lot! I dont go to any other FedEx ship center!

Ad
Review №3

Unprofessional staff. Constantly chatting with each other whilst theyre serving you. Always some sort of complication, especially when sending a document via a corporate account.FedEx should be an easy in and out for packages, almost never the case at this location.

Li
Review №4

Outstanding customer service! That really impressed me.

un
Review №5

We had a large amount of packages to ship out due to it being Christmas time and we live far away from the rest of our family. I was certainly stressed about getting all these packages out efficiently especially when seeing there was only one person working at the FedEx by the time we showed up.However, that person (Trevon the Assistant Manager) absolutely exceeded my expectations. Not only did he provide us with great service in helping us divide our items, package them, organize them, and ensure we got the lowest shipping price possible; he also made sure to help other customers simultaneously so as not to build up a line.This man is a legend and deserves any promotion he can get. Thank you so much Trevon for being a huge help this Holiday season and showing why FedEx is a go to place for your shipping needs.Happy Holidays.

Gw
Review №6

Very organized and professional, keep up with precautions for customers and staffing safety.

Jo
Review №7

I had a very good experience here. The Assistant Manager was extremely helpful and patient.

Ar
Review №8

I ALWAYS get labels made here but this specific time there was a light skin black guy who act like he did not want to help me he was very rude telling me i had to go remake my labels made if i wanted them printed but this was my third time here reprinting the SAME labels! I’ll NEVER come back here he was very rude and disgusting to me!

Ji
Review №9

I had a great experience at this store. Visited 5 times over several weeks to get critical documents printed. Theo helped me during the first 3 visits and did outstanding. Next two visits I was assisted by others, including some trainees. I was worried but everything turned out great! I even planned my hotel stay close to this store to make sure I could get my stuff printed on time.

Da
Review №10

Went in to fax a business document...which I did successfully but, I did find the cost a bit high. Tremendous customer service shown by the associates on duty today though! I was very impressed by that.

je
Review №11

Their phone transfer will gang up and never allow you to talk with them!

Me
Review №12

I have mixed feelings about this Fedex location. Sometimes their staff can be very helpful and knowledgeable. Sometimes some of them dont know what theyre doing. Once I needed to send a package to Canada, they didnt ask me to fill out the customs form, and I didnt know it was necessary. Two days later I found out my package was withheld at the customs, I found out by myself, they didnt even call me. I called them, and then the staff at the customs told me I needed to fill out a form. The delivery was delayed by 3 days, and I missed an important deadline for submitting the documents in that package. Please be very cautious if youre sending any important documents or packages overseas at this location.

Do
Review №13

Slow.... slow.........sloooooow

Ke
Review №14

No problems. Took a few minutes to pick up my order. Was a pretty simple job but well done nonetheless.

Ch
Review №15

Tanisha WAS VERY RUDE, NASTY, AND UNPROFESSIONAL. Very angry for no reason. I won’t be back to this location.

Ra
Review №16

Great customer service. The clerk was patient, informative and super helpful.

Ar
Review №17

I went to this office at 3:15 yesterday, to send a package. There were two people ahead of me, on couple already at the desk. When I left, approximately 45 minutes later the same couple were still being attended to at the desk. This was the only window open.The manager and another clerk were busy collating a job for a client that was not present. Neither of them even looked around to see a line of 5 0r six customers waiting patiently. Three people gave up and walked out.When the finally let another clerk come forward I finished my business in about three minutes and left.I stopped the manager and told him that they should have been paying attention to the people in the store, that 3 customers walked out and I wasted 45 minutes. He said Im sorry, and I told him, he needed to get on the ball and take care of the business at hand.I will never go back to this store. If it werent for bad service there would have been none at all.Terrible experience!PS there is a UPS office almost across the street and my one experience was the complete opposite Fedex. Guess where Im going from here on.

Mi
Review №18

I needed my pick up a bit earlier from the print shop than the website allowed and they accommodated me. The print was great too!

Le
Review №19

Supposed to be open until 6 pm on 4/4/20. Came at 5:45 and doors were locked. Could see that someone was in the building with lights on but would not come to the door. Whoever was on the clock should be fired.

Ry
Review №20

Exceptionally helpful staff, and very cheerful. Highly recommended.

Ti
Review №21

Two gentlemen helped me tremendously today!! I was having phone and document issues on my end and they never gave up on assisting me, they helped me in every way, shape and form. THANKYOUUU

K
Review №22

These stuffs are very kind basically. Time to time, I have to follow a line, wait for 5 or 10 minutes to give them my package to ship. Its rare case for me not to follow a line to ship. So, ideally, FedEx has to increase the number of stuffs here.

Th
Review №23

Called in and sent them the image I wanted for my business cards and was told they would be ready when I came in. I came in and an older employee told me they didnt have them and that he didnt know how to print them. I needed these business cards for an event I was doing and I had to go to that event without business cards because of FedEx not performing their job. Never again!

mi
Review №24

Hey, there is a guy that works at this location, his name is steve he is absolutely awesome. ask for him.

Ki
Review №25

Printer was down and the gentleman came from behind the counter and fixed it so we could use it. Not sure of his name but thank you

Ta
Review №26

People here are rude. Do not help customers in line or greet anyone. Make a lot of mistakes. The female there today I assume a manager because she is not in uniform is the worst.

Re
Review №27

In the middle of my printing, the associated started printing someone else information on the printer I was on. She did it remotely from the front of the store. Then had the nerve to ask me to wait to finish. Are you kidding me?

Al
Review №28

Best staff and service around.

K.
Review №29

Always slow to acknowledge your presence..,and slow once they ask, may I help you....

Li
Review №30

Excellent service. Will continue to go there

Ma
Review №31

Go somewhere else! Very slow - staff outnumbered customers 3 to 1, yet I still had to wait 10 minutes. All I needed to do was drop off a prepaid package, and even this was too much; they refused to accept without upselling me on additional services.I walked out, found a drop-box on the way home, and wont be back.

Ep
Review №32

Friendly and helpful

Pr
Review №33

Never enough staff to help customers.

Mi
Review №34

My experience at this FedEx was the worst yet. They are the slowest workers ever! And they charged my credit card twice! Do NOT go here! They shouldnt be an operating business.

Th
Review №35

Lots of self_help stations, but professional, friendly help is also available..

S
Review №36

No problems in and out

Er
Review №37

Great staff

Je
Review №38

Mike is great

LJ
Review №39

Always understaffed

bl
Review №40

Slow service

Ай
Review №41

Very helpful staff

Information
14 Photos
41 Comments
3.4 Rating
  • Address:28844 Northwestern Hwy, Southfield, MI 48034, United States
  • Site:https://local.fedex.com/en-us/mi/southfield/office-0441/?cmp=LOC-1001545-3-1-971-1110000-US-US-EN-GPLCOPYANDPRINT
  • Phone:+1 248-355-5670
Categories
  • Shipping and mailing service
  • Business center
  • Fax service
  • Office supply store
  • Packaging supply store
  • Passport photo processor
  • Poster store
  • Print shop
  • Promotional products supplier
  • Sign shop
Working hours
  • Monday:Closed
  • Tuesday:9AM–6PM
  • Wednesday:12–6PM
  • Thursday:8AM–8PM
  • Friday:8AM–8PM
  • Saturday:8AM–8PM
  • Sunday:8AM–6PM
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