Terrible company. Ordered a new entry and storm door in January. When it was installed in March they had the wrong storm door. Was told it would be a couple weeks before it came in. I foolishly paid them in full. I called in June to see what was going on and was told they would call me back. Never got a call. Same thing in July. Joe finally admitted that my door was never ordered or was given to another customer. It’s October and I still don’t have a storm door I paid for in March.

April 2020 -Excellent and dependable service from Joe. My garage door wasn’t closing all the way and he came out within 30 minutes to address the issue. He solved the problem which was just the sensors being misaligned. Easy fix and no charge. I call Joe for all my garage issues because of his expertise and dependability.

Dont waste your time if your looking to get a door replaced. Joe will not call you back. He is not interested in any new business. Must be collecting unemployment at the moment.

They never showed for the estimate. I even let them pick the time and no call no show. I literally wasted time to come home from work to meet them to get the estimate.

Joe Hale the owner ripped me off for $1200. I will be taking him to court. He took my deposit in February 15th, I called March 14th, he said I will call you back. Didnt, - I called the 24th and the 25th he said he would call me back, didnt. I call and said I want my money back, he has the stuff now. The workers show up an hour late, no call, with the wrong back door. Take another week, told them go, I dont trust them anymore. I want my deposit back and Joe says that is not going to happen. Ripping me off for $1200. I am a widow with limited income and he thinks it is funny. I hope the courts and this review will wake him up.

Called different garage door repair company and they said that Downriver Garage didnt do a good job. Dont waste your money there.

This afternoon I went to shut my garage door and it would not go completely down it just went back up I checked the sensors and did everything that I thought I should do I called Joe left a message he called me right back.Joe walked me through a few simple things over the phone and got me back working that’s what you call great customer service thank you so much Joe you’re the best !!!!

Excellent response and service!! Would never go anywhere else!! Scott was out here this morning!! So happy we found this business about 3 years ago!! Highly recommend !!!!

Joe is amazing. He was an incredible blessing to me today. He was fast, compassionate, professional, and I could go on. Highly highly recommend.

Joe is a great guy, he stooped by shortly after my call to fix my broken garage door.Within a few minutes, the garage door was working again. Very professional and at a very reasonable rate. Strongly recommend him to all your garage door needs or any of the services that he offers.

I would highly recommend this company to anyone. Fast and reliable service.

My husband and I had our garage door replaced on our newly purchased home. We are so pleased with the work and look of our new door. This has added class to our home. I’m happy to support local business.

These guys did a nice job for me when I needed a new garage door opener installed. Price was right, they knew what they were doing. Thanks!

Downriver Door is excellent... Very quick & reliable people. I highly recommend to contact them if you’re ever in need with your garage door service. They worked with me on prices, & use high end products... couldn’t be be more thankful. I will be referring them to all my friends & family.

Joe and his son was amazing he made me feel comfortable and he was very friendly. Got the job done below any competitors. He was very efficient and made my job a priority due to me needing to head back home out of state. Wonderful wonderful wonderful !

Of course while the world is in mass panic and hoarding toilet paper and food, the garage door breaks preventing me from getting the grille out. A phone call and Joe from Downriver arrives an hour later. Top panel bent back into shape, A-brace installed, and door adjusted and back in operation. Had something similar happen at my fathers pole barn a year ago and they replicated the service without knowing who I was. This means consistency each and every time. Thanks for the service call today. Stay safe out there!

Had somebody out to replace the springs on my garage door in less than an hour and took less than 30 minutes to complete the job and at a great price! Highly recommend using this company for all of your door needs!

Great prices and service. Very knowledgeable and efficient. Let them impress you. Call Downriver Door today for all your garage door needs!

The door on my business was in danger of falling off. Joe Hale came out and repaired it the same day,and its better than new. Thank you Downriver Door and Window.

Very prompt and thorough customer service. Honest folks, and honest repairs. I would and HAVE highly recommended their service to others!

The best door company around! Incredible service! Joe was so nice. I got a new garage door, new front door, and new entry door! Great service. I would recommend this company to anybody!

Joe was great to work with. Great price and fast install. Will absolutely use again!!!

I would definitely recommend Downriver Door & Window! I was very pleased with my new garage door and how quickly they were able to replace it. I will be replacing more doors in the future, and will be calling Joe again!!

Fair price. Same day service on a Saturday and this is why they have and will have my repeat business!! I would recommend them over and over.

Joe and his son came to repair a hinge on my garage door. My telephone call was returned timely. They arrived promptly and completed the work in an efficient manner. Thanks, Joe and son!

Joe and his team are fantastic! I would highly recommend them for any of your door needs. Timely and cost effective service.

Omgosh I love my new garage door! This company is so amazing. I will always call them when I need door work done! Recommend to everyone!

We had a good experience with Downriver Door. Needed a quick garage door repair after hours and called to inquire. Person I spoke with was friendly and helpful. Received a call back from the owner within a few minutes--again, friendly and helpful. Guys were out to my home within 40 minutes; garage door was repaired within 30 minutes. They were courteous, friendly and repaired the door properly. Price for repair was in the middle of the spectrum. Called another company and their average price was a bit higher. Im sure there are places that would have been a little lower, but overall Downriver Door had an average price and good service. I would recommend them.

Top notch service of garage doors and windows. If you need service, this is the business to call.

This is a family company and very great service. Have had Joe complete projects for a few different properties. Great quality!

Awesome experience nice to find a place close to home with excellent service

Prompt, and professional team. Great price on our garage door and it looks beautiful.

Amazing service! Very friendly and helpful. We LOVE our garage door.

Joe does amazing work and is an honest man! You wont be disappointed...great products, great service, great prices!

Quick and friendly same day service...I would recommend this business to a friend who needed garage door repair.

Almost unbelievable service. Called Downriver Door at 1030am. They arrived at 1130am to survey the problem. The new door was here by 1230pm and installed by 230pm. All of this about $150 less than other quotes. Great work. I would recommend Downriver Door to anyone with confidence.

Great company. Great work and great service. Highly recommend.

Rip off. Charged 400 dollars to change two garage door springs. 20 minutes of service. Told me it would be 200-300 total on the phone, only to be charged 400. Thats 300 dollars labor and 100 for parts. Dishonest service. One star only for being punctual. It was the young fellow with the beard who did this.

Great and timely service to get a garage door fixed ..also very friendly and helpful

TERRIBLE! I wish I could give 0 stars! They left a huge 7 inch dent in my Ford Mustang and wouldnt admit it! I have to pay approximately 1.2k to fix it! They wouldnt own up to it and lied to my face. Do not recommend!

Just got passed by a truck belonging to this business. They were extremely negligent riding everyones butt in terrible weather and flipping people the bird when they passed. Good luck not getting into an accident.

Called on Friday, showed up within the hour for the initial inspection, and everthing was fixed on Saturday morning. Great service.

Best price for the what we needed to get done.

VERY RUDE!!!! Called to get an estimate and the person on the other end was very rude and acted like I was bothering them. They told me they would come out between 10am and noon and never showed up or even called. Waited all day till I called them and was hung up on! Very unprofessional.

This is by far the worst company in Southgate still dont have my storm door on after 34 days. Joe you are a real man

Totally ripped my mother off and verbally abused her and my brother and I have it all recorded and pictures of the front door he put in, it looks like a 5 year old did this.