Very satisfied with the service and sales. Kudos to Will for going out of his way to make sure that the dishwasher that we ordered was made available installed in a timely manner. Thank you Will for your great customer service! I highly recommend Will and Starpower!
Starpower was wonderful. It was my first time to visit and my experience was amazing. I did make the purchase of a TV and feel very good about it. Service was great. They made me feel very comfortableWould recommend them highly.
I work here. And love it! Contact me for questions!
I implore anyone considering giving this company their business to please reconsider and explore the many, many alternatives. I have a 30+ year history of having home theaters installed in my homes. I’ve used big and small companies, different brands, and this was by far the very worst experience I have ever had with any business. It’s 2020. You can order everything that they do online, have it set up correctly and permanently in less than half the time, and never have to worry about things breaking.It is nothing short of a miracle that this place is still in business. You are 100% better off going to a big box store for both purchase and installation. You’ll get better service, save $1,000s, save hours of anger and disappointment, and no one at Best Buy is going to talk down to you in a condescending tone, and make you feel “cheap” for not wanting to spend $500 on a warranty you don’t need, or $4,000 on a TV that is actually used (but sold as new), and is also half the price elsewhere. They sell the warranties so hard because they know they’re selling faulty goods.PLEASE, FOR YOUR OWN SAKE, TRUST ME. ANY POSITIVE REVIEW OF THIS BUSINESS IS FROM A CLOSE FRIEND OF THIS CORRUPT FAMILY. GOOGLE THEM. READ THE REVIEWS FROM FORMER EMPLOYEES ON GLASSDOOR. IT. IS. A. SCAM.They make their money by fixing things that they screwed up in the first place, and selling warranties you shouldn’t need, if the products they sold were actually new. The company is run by entitled children who have never worked for anything, and had their entire lives handed to them by their parents and grandparents.If you enjoy being scammed, sold used goods as new, having those products routinely break, and then paying $200 per visit to have them routinely temporarily “fixed”, then Starpower is the right choice for you!
I contracted with Starpower to design an AV system for my new home. After hours of meetings discussing the requirements, existing equipment that they needed to incorporate, etc., they made and I accepted a three-stage proposal. During the second phase, they ran into a problem with their Total Control-based control system (the one they selected and sold me for the job) not being able to integrate properly with my Kaleidescape system (Starpower is an authorized Total Control and Kaleidescape dealer so they should understand what is required to Kaleidescape integration). I paid them for the labor on the second phase after they promised to resolve the issue for free. After phase 3, the issue was still open so I refused to pay the phase 3 labor charges until the issue was resolved--that was last August.After touching base with the sales person a couple of times in the 5+ months since then, they seem to have given up on resolving my problem and are now sending me a bill for the phase 3 labor with no resolution for my issues and with a system that does not meet the requirements originally discussed (control over music in my game room). Basically, they have left me with a partially functional system and now are trying to wash their hands of the issue (and me as their customer). Their sales person and accounts receivable department are not returning my calls.Be careful about choosing Starpower as your integrator, they do not accept responsibility for what they sell, promise, or deliver.
PLEASE HEED THIS WARNING. GO ELSEWHERE FOR YOUR PRODUCT.THIS $4,000.00 SAMSUNG TV QUIT WORKING AFTER 3 YRS .DO NOT BUY THE EXTENDED WARRANTY THROUGH THIS COMPANY. IT IS WORTHLESS. IVE HAD THE SAMSUNG TV JUST OVER 3 YRS . I PURCHASED THE 5 YR EXTENDED WARRANTY WITH IT FOR $499.99.MY TV WENT OUT ON CHRISTMAS EVE. AND I HAVE TALKED TO 4 DIFFERENT COMPANIES THAT I WAS TOLD TO CALL. THEY KEEP SHUFFLING ME AROUND FROM ONE COMPANY TO THE OTHER. ITS BEEN ALMOST 68 DAYS WITHOUT A TV. I HAVE DONE EVERYTHING HUMANLY POSSIBLE OR ASKED OF ME FROM ALL 4 COMPANIES, TO GET THIS RESOLVED. I DIDNT WANT TO POST THIS BUT THEY LEFT ME NO CHOICE. AGAIN, I STATE DO NOT LET THEM TALK YOU INTO AN EXTENDED WARRANTY, YOU ARE WASTING YOUR MONEY!!!!!!! I WOULD HAVE GIVEN THIS COMPANY A 0 IF POSSIBLE, BUT1 IS AS LOW AS IT WILL GO!
The technicians that installes my sytem were professional and demostrated knowledge on what they were doing. They were clean amd organized. John Tate and his tean did a great work and treated me and my house with respect.
I was treated very professionally by my sales associate. The very clearly explained the differences between brands of kitchen appliances and even helped out with the install. I love to support local businesses when possible. I would highly recommend that you consider what they have to offer because I had a great experience.
Wow, beautiful store. Knowlegible staff. Prices are on the high side, but many of the items are not run of the mill appliances. None of the salesmen were pushy, which I appreciated, but they properly used sales techniques. They informed me, put me at ease, got many items in my hands. Nd it was easy to get in and out of. Ill be back for a purchase.
If youre interested in home theater ideas, this is the place to go. They dont just have tvs, projectors, and stereo equipment, they offer installation as well. Staff is friendly and very knowledgeable. The vendors were even there for some of the products which I thought was great to get first hand knowledge of their products.
Easily the best selection of top-of-the-line audio and video. Staff is extremely knowledgeable. Best part is trying out all this cool tech before you buy.
This place has the TV’s and Home Theater equipment we all wish we had. I set up my Media Room with a projector, stereo, and speakers from here and it is awesome. The staff here is very helpful and knowledgeable.Everything you need to automate your home is also here. When you’re ready to upgrade you need to check this place out.
Fantastic experience at Starpower in Southlake on 11/30/2019, all thanks to Kian Kargar who made it possible to come home with some amazing speakers and headphones. If youre ever at Starpower, dont be afraid to ask for Kian. Starpower is competitively priced to Best Buy and offers exceptionally better service.
Jeremiah took great care of me! Got me the dishwasher I wanted for a great price and without the long wait.
Great service, shoutout to our employee that let us play gunna in the speaker room, MVP
Best shopping in Zouthlakr Townsquare.
Fantastic
Very helpful and able set up work easily.
Got my surround system here, so far so good.
I went to the Southlake starpower excited to see their interactive showroom and was pleasantly greeted by guy in white shirt and guy in red. I never got their names because guy in red took over and destroyed all my enthusiam about finally getting a home theater of my own. I came in wanting to see projectors and speakers but red shirt shut me down right away with budget and money talk. Is this the way its done? Wheres his enthusiasm? Is his time so precious that he cant give me a tour and presentation? Its tough walking into a store that just ran ads on radio about their customer service ratings and salespeople who are ready to talk about all your needs, unless youre wearing cargo pants and work shirt then they suddenly become financial advisors. Not cool.
Great location. Looking forward to the new showroom featuring appliances too!
Would have given a 0 star if possible -Terrible store - STAY AWAY! They tell you one thing on the phone but something completely different in person. The sales people are not that knowledgable. Will never shop there again!
Grew up in Southlake and my family has shopped here for years. Paul and the team are always there to help when we need a new tv or want to add to our audio system. Thanks!
Amazing showroom, friendly staff!
Great place, great products, great pricing!
Very nice place
Everything is expensive...very limited