This is a great store for boots and hats and all types of western wear. Staff is super friendly and helpful. It’s always fun to browse and find something new and fun.

Great store with a nice selection of boots and some other types of western wear. Wide price range available. Friendly helpful folks.A part of every boot purchase goes to help with charitable food services...

Amazing experience here! Loved the Nocona Brewing beer, great selection of boots, hats, and leather belts. Great hospitality as well. Recommend.

Loved the store. Great service and free beer to boot!

I would not buy boots from here again. Literally after I swiped my card, the salesgirl gives me the receipt and says, “oh, we don’t do returns, but we will exchange if the boots are in unworn condition.” I was shocked, 1.) by the fact it was like I had just been dooped! Why would she not have told me that prior to running my card unless she knew from prior experience that she would have a high probability of losing the sell, because of 2.) this is outside of the norm and not a standard! You are a retailer! This is not custom! It doesn’t make sense!This was my first time to walk in the place and last time. There are too many good boot retailers to work with a bad one...!

The service here is great. Me and my friend bought some necklaces and the girl helping us was so beautiful and sweet. Literally wanted to buy something just because she was so nice so I did. 5 stars!

Old Boot Factory has an incredible selection and exceptional service! Koby was more than helpful and ensured I got the best fit for the boots I selected. If you have a store near you, go there and nowhere else! If you dont have a store near you...shop online and support the amazing team at Old Boot Factory!

Great place. Great customer service. Stan helped me pick out a nice black felt hat. Couldn’t be more happy with this store.

I came here with a friend and wasn’t shopping for myself but was still welcomed and treated with respect. Stan is a great man. We enjoyed sharing a beer and conversation with him. Definitely recommend them for all your boot needs.

Very quick, nice, and helpful service and found the perfect hat. Definitely will be coming back and has large awesome quantity of boots, belts, and hats. Definitely recommend!

This is the best boot place around!! Go in they take care of you and also offer you a great beer! Will be back again and again!

I can not say enough good things about this location, some of the best and kindest customer service I have received from any retail location. I was once told, customers don’t buy from people they like, they buy from people they trust, and let me tell you I trust them to take care of me whenever I come back for my next purchase. I don’t buy new boots often, but the next time that occasion arises, you can be sure this is where I’ll be going.

One in grapevine mills mall is smaller but the customer service is great and so are the products. Owen is why Ive returned.

They are the nicest people you will find. They will go out of their way to help you.

Free beer! What more do I need to day?

Great place, great boots, great service!