My daughter needed a trombone for band and Mark had her all set up and ready to go within a week. He talked me through the online ordering process and patiently answered all of my questions, even when I called back multiple times. We needed additional supplies and he had everything ready and waiting when the instrument was ready.Thanks again, Mark and Williamson Music 1st!

Terrible customer service. The Southlake location is almost impossible to reach by phone if you want to actually speak with someone. Sure, you can go to their website and use the messaging feature or you can leave a voice message on the phone, or you can text. This is incredibly inefficient. Williamson Music 1st is certainly not Customer 1st. They appear to be trying very hard to avoid having to speak with anyone on the phone. They are close enough that Id happily drop in to speak with someone, but when they dont answer the phone, you cannot be sure if anyone is even there.

Small and simple with everything you need for any instrument. I just picked up some valve oil for my mellophone and my step sister took the cork on her clarinet to be fixed so they gave her a sparkling replacement until hers is fixed. Wonderful service.

It was ok....quality instruments

I took my daughter’s concert flute to this location and They were amazing! It took 5 minutes to address what the issue was and they were so kind and knowledgeable! I will be using their services for all future needs.

Extremely kind and helpful over the phone!

Nice people! I wouldve liked to have received a phone call about my instrument not being ready when they said it would be. Other than that, great service.

We got our daughters clarinet repaired. They promised it in a week, but had it fixed in 2 days which allowed our daughter complete her instrument test at school. The staff is very knowledgeable and friendly.

Suré Eloff is an amazing music theory and vocal teacher. She teaches complicated material in such a way that students learn easily and enjoy coming to lessons each week. She has also extensive performance experience in several countries and trained with a Grammy award winning artist.

Awesomeness! My son was amazing playing the trumpet! This company works with monthly payments and if you child chooses a different elective the following year, they will take the instrument back with no fees involved. Just be sure the instrument is in good condition.

Great customer service. The repair department does good work, too.

They immediately fixed my clarinet and overall great service! Shout out to Matt

Close to Carroll High Schools with books and instruments available for bands.

Best costumer service ever! Loved how nice and kind they were.

So, I dropped my saxophone, and I raced to go to this store, they were about to close. I got there 2 minutes before closing time, and the person there stayed until he was finished with me! They gave me a loaner until it was fixed and it took about a week like they said!

Great people!!

We went for 1 item & left with 3 extra items.

Best customer service ever

Love it

Great service

Good