Spent about 45 min waiting just so they can tell me they they have zero phones in stock and Id have to wait 2 months to get one. I told the gentleman when I checked in that I needed a new phone why would he have me wait if he knew there were no phones in stock what so ever. The kid who eventually got to me was rude as hell, not helpful at all and just a plain S.O.B. I just had to walk away. Will never go back and will be shopping for another phone carrier, better work on your customer service skills with your employees.

Would give 0 stars if possible. Claim to take people as they come in - 2 hours later (and 2 people who walked in after me) later finally got my product. If youre able to get it from Verizon directly, do it. Otherwise, bring a book, a good movie, and some snacks. Youll need em.

I have to say that it was a great decision switching from Sprint to Verizon. I was greeted by several of the employees when I arrived. Margarito was helpful from the start. He explained everything in the contract with detail, he was professional and kind. He made the process of getting a new line and phone super easy. All my questions I had regarding the I-Phone and the I-watch were answered to the fullest. I appreciate all your help. Great Service!

I would not recommend Verizon to anyone! They set up an extra account without my knowledge. It has been over 6 months and I have been trying to fix it! No one in Verizon (including at this store) have not been able to fix it. Now they have sent the account (which I didnt authorize) to collections and have reported it to the credit agencies. BEWARE OF VERIZON FRAUD. I have filed a complaint with FTC consumer protection department.

Geremy was extremely patient as I tried to obtain my information from T-Mobile. He listened to my needs for a new phone and paired me with an excellent upgrade. I never felt rushed and he was able to get me set up, within budget, and on my way in less than half an hour. So happy to be back with Verizon.

Went in to add a new line to my existing plan, got charged and the sales guy George didn’t even activate the phone! So we went back to try to fix the problem, and the guy who helped us the first time saw me and ran to the back! I will never come back here and they have lost my business and money. Going elsewhere for phone services

I came in to the store because I had gotten my phone wet and subsequently submitted an insurance claim for the broken phone. However the company handling the insurance claim sent me a phone that didnt work. to say the least I was frustrated and desperate to get a phone because at that point I had been without one for 3 Days. Garth the manager there was tremendously helpful and even called the insurance company to try to straighten things out on my behalf! Awesome customer service!

Great costumer service by suzie and jeven thank you

Super great customer service! All employees were very helpful and knowledgeable. Thank you!

Went to the Verizon on Los Altos today. Everyone was very helpful and professional. Went back this afternoon trouble with completing transferring. Erich G. Worked with me for over an hour and got me set up .Very thankful for his patience.

Extremely rude. Zero hospitality. Went there to get 3 phones & walked away after talking to Margarito for 30 seconds. Go somewhere else.

While the people and staff were friendly I waited 45 minutes to find out that they couldnt change my account - drop lines or change my plan. They may be a franchise rather than a corporate store. Be warned.

Garth was very professional, patient and knowledgable

I was excited yesterday when my iPhone 12 pro arrived. I went to this store to get set up correctly but the guy who helped me kept asking did you read the directions 3 times. I said yes and on every upgrade I bring in the new phone to get set up and to turn in the old phone. Once again, did you read the directions, do you have wefi at home? Go home and update there. I also purchased an Otter cover that I could not get to fit. He handed me an alcohol wipe. Thats when I left as I had enough of his condescending attitude. I have been in retail management for 30 years and I have never seen anyone this rude. I managed over 30 stores and I would have fired an employee like this in a heartbeat. Time to change providers. Tim

We brought a new screen protector in to replace the damaged one on my husbands phone. They told us we didnt buy it there so they wouldnt install it. Why do we have an account with Verizon if we cant get service. Very unhelpful, didnt even try.

Very good service. I was in and out in no time

UNFORTUNATELY, I have to give this store 1 star, even though they do not deserve even the one. I have been trying for a week to call the store to set up an appt. as they will ONLY see you by appt., due to COVID. They NEVER answer the phone. I was forwarded to Customer service and sat on hold for over an hour, just to be told they closed at 5:00pm. The website says they are open until 6pm. I was told, Im sorry, I guess you will have to call back tomorrow. I said, well, thats nice, I work 12 hour shifts at the local hospital with a 30 minute lunch and cannot sit on hold for another hour just to be told they are not open. I am SO furious. Just unacceptable.

First off, I cannot thank Verizon and its employees enough!I went to Mexico for a business trip with a Sprint phone and it was a nightmare. The customer service was horrible, the phone wouldnt work (even thought I had the international plan) and when I came back from my trip, I immediately went to Verizon. I was greeted by David and he was nothing but AMAZING! He wasnt pushing to sell me on a phone and got to know me as a person. I initial started the process as a consumer, but then David brought up that I could a business account that would help with what I was doing and all my travels. It was the best choice I could make. I purchased 3 phones, got an amazing deal and now can have all my business phones under one account. I wouldnt have been able to do this had David not take the time to get to know me as more than just someone buying a phone! I went to Mexico with my new service and I had no issues at all! Thank you to David and to Verizon! I am very happy customer! And also thank you for your service David!

Waited for an hour on a Saturday just to be told the phone that I want her to buy that was on display was discontinued

The employee here was rude. He told me that there was only 1 person per customer because of covid and then made me stand outside while they allowed two more people in behind me. With already 2 separate customers in the store and only two Verizon employees working. Super disrespectful and not cool.

Horrible customer service!! Attitude from the beginning! They were all rude!

Couldnt be bothered to help with a phone insurance claim so had to go to another location I knew would help that was further from home

Eri was by far the best support we have ever had from Verizon. Handled the situation with the most professionalism. He also saved our company a ton of money. Se we all appreciate him and his hard work for Verizon & keeping us rolling and staying in contact with customers. Thank you again.

Congratulations, you have successfully lost me as a future customer by proposing that I can upgrade easily at home and transfer data from my old phone to a new one.You failed to tell me that 11-15 APPS later I might succeed . But, let us not forget the APP, Tech Coach, that is to smoothly transition your questions into assistance but this is another misleading fact that average wait time for a question to be answered is between 5-10 minutes long.Why does Verizon not do this on site, at the store, when you pick up a new phone and contract......the image of a sleezy used car salesman is what I see after 3 hours of hit and miss of transferring information for only 1 phone and I am not done yet. I bought 2 phones and that one might have its information transferred tonight but I doubt it. Going on 4 hours now and ATT is looking better and better

Stood outside store for about 15 minutes(Covid policy) when suddenly an employee escorted a group past me into store that just pulled up in a car. The employee then told me Id have at least another half hour wait. When I told him I only wanted a wall charger here repeated my wait time. Shrug. Spent my money elsewhere. Will make me reconsider going to Verizon store in the future.

Terrible service, hour and a half wait with no communication. Extremely disappointed that customer service hasn’t improved at this location. I would suggest avoiding this location and shop at Best Buy with better service.

This is the Verizon store I use when I have issues with my equipment and when I buy a new phone. They have always been very polite and professional and I would recommend this Verizon store. It is also fairly easy to get to and parking is easy.

They were very helpful and got me switched quickly.

Employees are not that helpful or happy to work there. If you hate your job so much Geremy, dont work there. Rather buy a new phone at Best Buy.

Place was super packed. The employee welcomed us and said theyd be right with us. After about 10 minutes someone else came in and the employee went straight to help them. When we asked the employee if they forgot about us, they said they didnt see us come in...even though they specifically told us they would be right with us. We left.

Overall the service here is good. I’ve had to wait for a long time, but it seems that recent visits have gone much more quickly. Staff is great and makes the visit easy once you’ve got a rep helping you.

Tried to get a few questions answered about starting a new account and trading in my current phone by a guy name Geremy and he didnt answer any questions, was quick to give me a standard verizon automated # and walk back into the store without another word. Why have your stores open when you arent really open and cant actually help?

Very helpful 👍

I have been into this location several times and the customer service is always poor to bad. Not a good idea because Best Buy is in the same shopping center and they offer all the same services that the Verizon store does. Needless to say we went to Best Buy and got a new iPhone XR

This Verizon was awesome and put in a lot of work to help us get our phones switched over from another carrier. Mitul, Anna and Angelina worked after hours and all day to help us get set up and port phones over with much difficulty. Thank you guys so much for dealing with our issues!

Crowded with long wait, poor service, employee seemed to be new. Eventually got a manager to help. Ill just go to Best buy next time.

I am continually put off by your technicians acting and speaking in a superior, overtly technical manner. They should be able to treat and talk with elderly with respect. This man did not.

Geremy was a lot of help when we needed to reset one of our phones, and he provided great service and information.

Absolutely some of the worse customer service around. Employees have attitudes and are very combative if you dont agree with everything they say. Go to Best buy around the corner in the same plaza they are not paid by commission and treat you like a human being instead of a dollar sign

Vary poor customer service. Jevan the employee had no interest in doing business with me. To bad some people want jobs but have no interest in actually working.

Loved Verizon till I went here. Really nice to my face while lying to it and stabbing me in the back. I was told by Verizon that I had a $300 credit I could use for accessories for the new tablet I just purchased. This was verified by the staff at this store. THEN THE BILL CAME, over $215 billed to my account!!! Called Verizon and was told nothing we can do ! Done, canceling everything.

The staff there is always so helpful and they explain everything so that I can understand it.

Presented a safe environment and were very helpful

The staff here is very friendly and is all about customer service. Even being late for my appointment they were extremely accommodating. Best haircut Ive had in a very long time! Thank you so much Mary!

Advised of insurance and replacement options for my cell; correct about all of it!

Avoid this store. They only are interested in sales not support.Came in with a problem with my GPS. The associate basically refused to help me fix it or diagnose the problem. He then told me that my protection plan didnt cover this issue. I had to call Verizon tech support on my own and it took 20 minutes and they will replace my phone.I will never come back to this place again.

My son ordered a phone online on Black Friday 2018. The notification from verizon said to pick the phone up by November 30. We took screenshots of the notification. He went in to pick it up on that day at the Los Altos store and they had given his phone to another customer and said he needed to be there to pick up his phone days earlier. They didnt care that we had proof stating 11/30 for pick up. The promo is over and though we have been told by customer service reps at corporate he can still get the promo it appears not to be the case. I have probably paid Verizon at least $30,000 of my hard earn earned money since we have been customers and this is how they treat us. Not acceptable and I am very disappointed. They dont even care either. Shame on Verizon and the Los Altos store!

Clint has ALWAYS been so helpful. All of my questions were answered. I am technically challenged and he was very patient with me.

Jacob was quick to help and narrowed me down to a phone that fit my needs. He was patient while my kids ran around which was nice. He hooked me up with a kids tablet for my daughter as well since it was on sale. Nice service and wasnt pushy but was quick, and friendly. Couldnt be happier!

The service was professional and the young lady assisting me was extremely pleasant and helpful. Great customer service !!!

Possibly the best phone-shopping experience I have had so far! Excellent immediate customer service, the person helping me and my fiancee *Wale* was very informative and helpful but not pushy. He even got our new plan to be cheaper than my old plan! I normally would not comment on phone shopping customer service, but he went above and beyond to be helpful, and I really appreciate it! This guy deserves a raise! If this particular verizon store were on yelp I would leave a review! Thanks for being helpful and making our phone-shopping experience easy and not a pain in the butt! Youre awesome!

Great staff at los altos store in sparks nv

These people really take the best care of you!

Fast and easy could do without text alerts for line position tho.

So sorry there is NO option for ZERO STARS!! If you want friendly, competent service dont visit this store. The manager is the rudest punk Ive encountered in a Long time. If the manager is a small peon, thats the kind of low quality people he attracts and trains accordingly. They are rude, snide and condescending. I bought $1000.00 phone, it was a lemon and I was refused service from this store!!!! SHAME ON YOU!!!!!!!!!! This manager should NOT be working in customer service. Youve been warned!!!!!

Went in here today to open up a new account with 4 lines. The representative Clint was very unhelpful and unfriendly. We never succeeded in opening up the new account.

Great customer service! Erich was great! Helped us to get everything we needed without overselling us.

My favorite Verizon store. I moved to a different city and still go to them for assistance.

The dude who helped us upgrade a new phone today was super helpful, kind, and knowledgable about their products and services!

This store has always been super helpful and friendly.

The customer service is the most amazing and they had us in and out..... And definitely try out the pixel 3xl you wont be disappointed

Aaliah at the Verizon phone was very helpful. I was having issues with the online service I walked in and was out of there in about 15 minutes. Aaliah was able to help me with everything I needed and was really nice.

Horrible customer service. When they couldnt fix my brand new phone they suggested that I use Facebook messaging instead of the text app. A ridiculous suggestion. Walmart was more helpful, and thats truly sad.

Much friendlier than the Reno store by Meadowwood Mall. Wait can be a little long. This is an actual Verizon store, not a Verizon Authorized Retailer.

Always a good, quick, and simple experience. Extremely helpful staff!

Nothing! Absolutely the worst shopping experience ever. I will also never add another phone line here. May even close out our account as my contract is up in a couple 3 months. If you got the upgrade notice in your txt messages....just dont go. You phone will not be accepted and if it is you run the risk of being charged hundreds of additional dollars. I have had my phone for 3 months shy of 2 years and it has one tiny mark on it. I can tell you the mark is smaller than a pencil tip. Think microscopic. So in the end...no up grade and I had to eat 80 dollars to return a tablet. 35 bucks for restocking and 45 for activation. I came in to exchange the tablet and add another line.....

Quick even when very busy. Seemed to know what they were doing.

I had expected to be giving a 5 star review, but unfortunately what rep Erika sold us yesterday was indeed too good to be true.She assured us that our new plan which has two phones and two tablets would not only have 75G of data for EACH device- it also had an additional 20G of hotspot for each device. She was very clear and both myself and my husband were amazed and had her confirm this multiple times as it seemed to good to be true....... which it was.Last night I downloaded the MyVerizon app and was surprised to see that the tablets were on a different plan and they had already almost reached their allotted data of 15G; I thought they’d been accidentally put on a lower Gig plan but was horrified to learn that there is no 75G plan for tablets.Erika seemed genuine, however her lack of training is extremely disappointing.Had I known I would’ve kept my iPhone 7 on my AT&T plan and never bought a new iPhone!I already closed my AT&T plan and switched everything and now to realize that I don’t have the data necessary is simply inexcusable.We’re not getting off to a very good start Verizon!!

Ive gone in twice. Immediately get service and fairly good help on newest plans. Always got offered the promotional sales but not pushy

Super friendly staff! Even when they are busy they get to you quickly. The staff is knowledgeable in Verizons policies

The wait was short and the service was good. In and out in no time at all!

Horrible service!! store was empty they only had one customers. They didn’t even check me in, all they said was someone will be with you to help you shortly, I waited 5 minutes looking around. And another customer walked in they offered to check her in right away. I will never go there again, so do yourself a favor don’t go there it will save you time.!!!

Sucks donkey. Ive never been around so many rude, impatient, and frustrated people in my life.They wanted us to sign in and wait behind 20 people to buy a damn car charger. So, I taught my friend how to find quality accessories elsewhere.

My phone CONSTANTLY drops calls!! Ive been calling and talking to your joke of a tech support dept who cant seem to figure it out and tell me to buy a new phone (Im using a brand new Note) or that I just have bad coverage. I cant talk to a person in the store. You make it impossible, sends you to the automated system everytime. NOT HAPPY WITH THE SERVICE! T-MOBILE IS BETTER THAN THIS AND THEYRE A JOKE!!

We have always received fast, great service from this store. All the staff I have dealt with are very friendly and helpful.

They were very helpful. Had a problem with BYOD but they hung in there and we got everything resolved to my satisfaction.

Great people...and if they dont have an answer, they get you your answer from someone who knows! Thanks Verizon!

The emplyee was very helpful on helping with the product i was looking for.

Visited the store to purchase a new Samsung phone and was told that they had no Samsung phones in stock...NONE.

Can’t get a appointment online ..........

They have always been able to help with phone issues, got me on a better plan too

I have a Verizon account and it started here so I go there sometimes for accessories or upgrades when I need em. Friendly and intelligent staff.

Hands down the best service for the money!NO MORE T-MOBILE....THEY SUCKS!

Fast and friendly service! Bruce was amazing!

Great Service Friendly Employees

Very unprofessional representative for Verizon. They were not able to solve my problem, and the whole experience was very disappointing. Dont use that location.

Employees are rude, unprofessional, and unhelpful willing to assist with problems. I explain the situation and the representatives response was “we can’t help you”. Not helpful at all and I will refuse to come back to this location. I have been a Verizon wireless customer for 15 years and this is how I am treated. Honestly makes me want to swap service providers.

Really nice people but sometimes you have to be patient til they get to you

Staff is always friendly, helpful, and knowledgeable.

Very professional team. They were able to help me solve my issue quickly and get me back on my way home.

All I wanted to do was buy a phone that the website says was available no upgrade involved just buy the phone out right. The gentleman at the store was not able to help me and told me that I needed to stun another phone call to customer service to get this done. After already spending an hour on the phone with customer service so, you can imagine I was not very happy. But in my opinion that was his way of getting me out of the store without help

Just went through, after trying the summit store and being denyed by a technicality. These folks set me up no questions or issues. Took 10 min and had my new phone.You should go here

Very helpful, friendly lady!

Good customer service an great friendly staff

Customer service is non existent in this store. Rude obnoxious staff, more concerned with selling you something you dont want rather than taking care of your needs. Lied and tried to upgrade my current plan to something I didnt want or need. And continued to try and push an in home warranty plan I didnt want. If it hadnt been for Verizon phone support, I would have a different carrier today.

All in all a pretty great experience Clint was especially nice

Very helpful after losing my phone.

The phone system to get a hold of a representative to ask a simple question is beyond frustrating! A 2 sec question will take at least 30 min of navigating a retarded automated system with 0 options of Judy talking to a human being

Very friendly and helpful staff

Great store and staff was very knowledgeable. Thanks