I turned over my laptop to them to replace my screen. It took them three months to get the job done, they also managed to loose the charger for my laptop. When I got home I found out that my keyboard no longer worked and then brought it back to them and had to wait an additional 2 weeks. I have my laptop back now but they messed up the wifi antenna in the computer so now I only have at most 2 bars on my wifi when I have 4 on my phone and tablet. In addition to this terrible job, they wouldnt answer phone calls at all- as their number is hooked up to a fax machine. Please just go to Best Buy to get your computer fixed, I could not recommend this place less.