Staff was great. Kayla was doing an awesome job being courteous and professional, getting things done, and helping out other staff. I was there for about 3 hours while my car was being worked on and all staff was super nice. Lobby was super clean, snacks were provided and fully stocked and I was checked on at least 3 times while I waited.

Our salesperson, Josh, made this experience exceptional. We had previously purchased a Mazda at Foothills but were not thrilled with how it went and were very reluctant to return -- until last week, I have even ignored the complimentary maintenance opportunities and was even considering flying to any other dealership to purchase this new Mazda. However, due to the vehicle inventory shortages, this was the only opportunitiesto see/drive the car I was interested in. Our experience this time was a complete 180°. Josh was friendly, authentically enthusiastic and knowledgeable about the vehicle. There was never any pressure to move forward. Josh made it all easy. Also, if he didnt have an answer to one of my many questions, he took the time to find out the answer instead of making something up... he even called me two days after the sale to follow up with one of my questions. I cannot express how happy we were with how buying this Mazda went thanks to Josh and we are looking forward to continuing our relationship with Foothills.

Had a great experience there!! They were super friendly, process didnt take all day. Vehicle in great shape. I cant complain. Thanks Maurice for making our experience GREAT!!

Went in looking for a new car to replace my Jeep Compass as it was getting old and needed something new to get better gas mileage and better horsepower. Messaged them about some inquiries on numbers for some of the vehicles they had in stock. Cassie was very transparent in everything I had questions about and was quick to solve or find solutions.When we arrived at Foothills Mazda, Ashton Charlton helped my husband and I pick the right vehicle for us. Would highly recommend working with Ashton as he went out of his way to answer all my questions and was very knowledgeable on the vehicles which was a huge plus! He also made sure we were getting the best deal on our purchase as well as my trade in on my Jeep. Ashton helped us get set up with our new Mazda CX-5 Grand Touring Reserve when we had finished signing which was super helpful as we have never had a Mazda before.Would highly recommend buying a vehicle from Foothills Mazda as they have a wonderful team there! Dave, the finance guy, made everything smooth sailing and signing everything so easy! Definitely would come here again for the future! On a plus side as well, bought my car a week and a half ago and just got my plates today, no waiting until last minute for my temp reg to expire to have to call. They are really on top of everything and there to serve wonderful services to their customers! Thanks Foothills Mazda for the wonderful experience!

Is best auto dealer in Spokane, I have bought at least 3 cars from here and have got the same great service every time. And the service department is always quick to get me in When I have service issues. I wouldnt hesitate to send my friends or family here I am a customer for life

I highly recommend Foothills. I have purchased three cars from Foothills, and every time the experience has been nothing but perfect. Last October, Sean helped me get into my Mazda CX-5. Sean is extremely knowledgeable and helpful. I have also used their service department, which is great as well. I will never go any where but Foothills. Thank you Sean, Scott, and Phil for always making it an amazing experience at Foothills!

I went with reservations with concerns of pushy salesmen and run around car talk, but on the contrary. Josh Landrum was enthusiastic and very personable. Made the entire process enjoyable. He’s young and has plenty of energy. Even on 100 degree days. I will be back.

I had an amazing experience bringing my car here for service. Will Clark is an excellent employee. Ive never been to an autoshop or dealership and been treated with more respect or care. As a woman, Ive often found that male service reps and sales people will speak condescendingly to me. Will Clark did just the opposite! I highly recommend working with him! A+ dude!

Justin my sales representative has been great. They didnt have the vehicle I wanted and he is trying to locate one for me. Has been a good experience.

We had a great experience here. Our salesman Ashton was awesome. We came here to look at a few cars we saw on line. Ashton answered all our questions and did not pressure us at all. Ashton got a great deal on our trade in and a little of the price of the car. Paperwork went smooth and was very fast. Thank you Ashton for making our experience here a great one.

The service manager, Will Clark, was very good. He was very thorough and prompt. The whole staff was friendly and greeted us on arrival and departing. All and all it was a great experience.

Very helpful and friendly. Found exactly what I wanted without any pressure. Excellent buying experience.

Great staff great customer service easy buying experience

This was the best experience i have ever had buying a car. They were courteous and not pushy at all. Sean in sales and Moriah running the internet, were absolutely wonderful to work with. I will definitely tell everyone to go see them. I will be buying from them again for sure

Moriah, at Foothills Mazda, was an amazing asset in my quest for a very specific Mazda6. I spoke with salespeople at several dealerships, and Moriah was—by far—the most pleasant and effective person I encountered on my vehicle search. She provided frequent, cheerful follow-up and went above and beyond to help this prospective customer.

My husband and I recently purchased a vehicle from Foothills Mazda. We worked with Justin Roberge. He was AMAZING! We couldnt have asked for a better sales representative. Justin was knowledgeable and genuinely interested in the best opportunity for our family.If you are looking to buy a new or used vehicle, I would highly recommend stopping by Foothills Mazda and asking for Justin. You wont be disappointed!

This is how they returned my car to me from the body shop. Worst service ever! They took 3 weeks to fix my car, my insurance adjuster put down 2 days on the estimate! NEVER AGAIN! AVOID A HEADACHE TAKE YOUR CAR SOMEWHERE ELSE.BTW they climbed inside the car to try to fix my trunk, they didnt fix it/even worse broke it.Its pointless to contact management! I was dealing with the manager after a couple weeks!Im not frustrated about waiting for parts. Waiting for shop to fix my car is frustrating. Also, putting wrong parts on the car and breaking parts instead of fixing and in the end not even bothering to clean up after themselves is enough to say that I will warn everyone that I can about this shop. Very disappointing to read your reply and blaming the frustration on waiting for the parts. It had nothing to do with waiting for part!!!!

Called Mazda to ask if our battery can be replaced (under warranty) because battery was dead COMPLETELY even has a bulge on it. They said yes come on in we’ll replace it we have it in stock! Went to this Mazda from Wenatchee on Saturday to replace a battery that was under warranty. Come to find out PARTS IS CLOSED ON SATURDAYS DUE TO COVID. Nobody ever told us about this. So we left our battery then we call Monday and they informed us we can come back sometime this week Monday-Friday and battery would be given then. Then we receive another call that the car has be taken to their dealership (first of all how?) then they say “well we can pick it up” so all the way in Wenatchee? “Oh no that is pretty far” then we receive another call that yes they CAN pick it up in Wenatchee because apparently they need the car to diagnose the battery. If you live in Wenatchee, please take your your concerns elsewhere where they don’t waste your time.

Everyone at foothills Mazda are so awesome and very attentive!! Our salesman Justin goes above and beyond for us every time! He needs a definite raise!! We have purchased our last two Mazda’s from them and will continue to purchase from them for years to come! Thank you Justin and Mazda team for making buying a car so much fun

Justin Roberger went above and beyond finding me the perfect car with help from his amazing team! He’s very personable, extremely helpful and seemed to genuinely care. It was the best customer service I’ve experienced.

Khanian helped me into my Ford Edge from Foothills Mazda! He was very knowledgeable and professional. He made me feel very comfortable and didnt make me feel rushed at all. Im very indecisive and he didnt hesitate to help me take my time and look anything I wanted. I did not feel bombarded to buy anything! I will be coming to him for future purchases:)

Service center not open on weekends?? Is that a staff issue with current situation or? Little strange for average working family’s to try and drop off vehicle during work week. Strange but I’m sure explainable. Sales department was kind

The place closes at 6 PM and we tried calling on 2 different phones at 5:45 because we have a serious situation about our car not even starting after they worked on this for over a week. And just ignore us. How terrible. Stuck 25 min away from home and we cant get a single answer to help us out.

Just bought a car through Mazda foothill with Sean Michels and he and the WHOLE finance department did a phenomenal job! I HIGHLY recommend anyone shopping for a new vehicle go here and definitely have Sean help you!

They kept me informed

Good place to buy car

Okay so long story short I bought three cars from these people two of which I was happy with but the 3rd a Mazda 6 had issues from the beginning and I should have bought the clue at that point and made them take it back, fast forward 3 years and I am now the not so proud owner of a car that doesn’t run.... they refuse to help me in any way. They have now lost a potential lifelong customer. Most likely will be taking my business to Becker Buick they have always done me right in the service department. I AM WARNING YOU DO NOT DO BUSINESS WITH FOOTHILLS MAZDA!

I came to this dealership to purchase a 2019 CPO Mazda 3 Hatchback AWD. I called in first and asked for a salesman that was a friend of a friend but he was not in that day, so I set an appointment with Tom Butterfield to test drive the car, and Tom was polite and confirmed that we were talking about the same car by stating the miles etc. I arrive at the dealer and Im greeted at the door by Paul Brown, very polite, very nice and found Tom Butterfield for me which was awesome! However, it goes a little downhill from here.Tom didnt even remember what car I came in to drive, he thought I was in for a CX-30, even though we were talking just last night about the Mazda 3. Not a huge deal, but not the best start. We go to the car, and the only question he asked me was Where do you work?. This is normal, but never did he ask me why I was even looking at the car, or what my goals were, or why I LOVED the new Mazda 3 hatchbacks (especially now that they have AWD!). Didnt build a whole lot of rapport here. He started going over the features, focusing on the cool factor I guess. He was very knowledgeable, but it left me feeling like he thought I was just a kid that wanted to drive a fun car, and that I was wasting his time. The test drive was nice and fun, did I mention that Mazda 3s are awesome? I did a lot of research before finally deciding on a 3 Hatch AWD, I knew what I wanted and had basically sold myself on it, but Tom didnt seem to take me very seriously or care that this was basically my dream daily.With the test drive over, I wanted to go over numbers, but he said they couldnt until they had pulled my credit, again this is normal but he did not suggest that I fill it out there. I would have liked to do it in person just to get an idea of what payments would look like (I was waiting for my dad to come back into town to cosign, so I wasnt going to buy that day), but he just told me to fill it out at home and turn it in. Again, I felt unprioritized. However, I noticed that right as I was leaving, he had another gentleman looking at the same car, so perhaps he had an appointment which was why we couldnt do the credit app at that time, but I still felt like I was pre-determined to not be the one to buy the car, almost like I was left out. Not a good feeling.I come back the next night with my father to purchase, but this time Ashton Charlton took over negotiating (Tom still assisted) since he was the original salesman I had requested to work with. Ashton was awesome, he got to know me and my dad, even stayed late to take my dad for a test drive and show him the car! Ashton has earned my future business and family business. I had worked and saved up for a car like this, but I also hate the idea of being in debt, so when price negotiating began, I asked for a discount which was denied, once more this is NORMAL (especially since they had already discounted the car from being on the lot too long), but Tom was VERY aggressive, and literally TOLD me to sign. He repeatedly told me that the car was certified, that I wont find another one, and that I should circle the option I want and sign. I was tempted not to sign just because of my treatment, however, I was there for the car, not for Tom. I bought the car after I had been a difficult customer (sorry Ashton), the financing was quick and easy, and Ray (the financing manager) was awesome. When we were done, Ashton had my car filled with gas AND washed. Ashton went above and beyond that day, its too bad Tom kind of soiled my experience a bit. Being a Mercedes-Benz car salesman myself, I would not have a job had I treated my customer the way Tom Butterfield did, let alone have a sale (which seemed to be his only priority).Sorry I made you guys stay late.- Alan Rose- Photos were taken at a separate location

I brought my Manual Mazda 6 in to have a recall on the E Brake taken care of. Ive had the car for two years longer than the recall and never had a doubt about the E brakes reliability until AFTER bringing it to Foothills Mazda. When I got my car back, I noticed the E Brake raising higher than before. My gut feeling was that something was off. So two days later, I go to the store and throw on my e brake as usual. When I got back to my car, it was up against the building. The E brake had failed and sent my car forward and into the wall- causing paint damage to my front bumper. I finally get the chance to take my car back to Foothills to explain how I felt uncomfortable with my E Brake since getting it back and told them what happened. Scott the manager proceeded to explain to me that my car had low brake pads and that was more likely the reason for my car rolling forward- and not the E Brake they adjusted. Ive never once had an issue with my brake pads before so I dont buy that reason. Never a problem till now. I will not be returning or recommending this location to anyone.

Friendly and knowledgeable, made our car buying experience so easy and smooth - Maurice is wonderful, thank you for your patience and for making our “wishes” become reality

Tyler was amazing! He helped answer any question I had and the service was spot on! I will be back for sure!

All the employees were very hospitable, my car was returned in pristine condition. I will be doing all of my future services with Foothills Mazda! Wish I could could give them 10 stars, great people & business.

I have been a Mazda owner for many years - Just moved to the area and it was time for a service - Foothills Mazda is a state of the art service center. I was very pleased with my service experience... I definitely will be a repeat customer. Will and his team did a great job for me!

Outstanding dealership and Maurice Gunn did an outstanding job explaining everything in the use of the new Mazda!

Best oil service for any car we do our Toyota here and I will start do my shevy truck here to.

I would like to reach out and say thank you to Khanian Charlton for his friendly salesman attitude while working with me on purchasing our new 2018 Lincoln MKX. It was a little work for both of use but in the end we walked away with a nice ride and the wife loves it. Thank again Sam Greer

Josh was amazing and definitely made me feel comfortable and always made jokes!

Phil, Scot and SeanI ordered my car in Feb through Sean initially he kept trying to upgrade me from the Mazda 6 GTR to the Mazda 6 signaturebut Covid happenedand I accepted Mazda 6 signature, cobalt blue, parchment interiorI opened the door the first time WHITE interior it scared me.butIm very happy with itwith all this kudosI got to say that Mazda financial services sucksI tried for over 3 weeks 2 time a week, trying to get through to them again covit 19 may have had something to do with thatbut I needed to talk to them about my first paymentI talked to the financial person at the dealership and they said they couldnt help meI didnt know what to dowhen I finally did get through to Mazda financial they said they couldnt help me eitherIm not happy camperIm still a customer and you want my money ?but Id like to give some kudos out to Sean he took time and was willing to help me out so much with the electronics in my carI do appreciate him and his timethank you mostly Foothills Mazda

Adam Prickett and his team at Foothills Automotive Body Shop sets the gold standard for collision repair in Spokane. I am floored that my car looks better than when it came off the showroom floor. They did an impeccable job matching the hood paint and making it flow into the older painted fenders. They were also able to negotiate with my insurance company to include extra parts inside the engine compartment that make me feel safer. I was kept up to date on the progress of the repair the entire time and they finished exactly when they had told me originally. I could not recommend this body shop more!!

Unclear why it took an hour and a half to do a tire rotation and oil change. Friendly staff, nice waiting areas, slow service.

Not great. Not great at all. Took my daughter in as she is hoping to purchase her first car. The salesman, young but charismatic started great but when we sat down to start talking numbers, he was distracted. Even left information for another customer up on a screen - I know this because the manager and the customer and the salesperson all discussed it in front of all the other customers. My daughter is young and has not built credit yet. He said he was going to see what they could do and he’s call back. No call. A week later. No call. Now I understand if it’s a no. But, good customer service lends itself to great communication. We took our business elsewhere. I never got the feeling that they were operating above board and it actually turned out to be good - the car was way overpriced. Well above KBB - which he argued with my husband about. Not cool.

Terrible service - Sales associate lied about a used car just to sell it. Didnt find out how bad the car was until I took the car in for service. Wanted to trade in the car and was told their top sales person would call me - I never received a call back. Would not recommend this family owned company to anyone- they just dont stand by their word.

Repair dept is kind of expensive but they are very friendly.

Hands down the best car buying experience ever! Ive been through my fair share of Spokane car dealerships and I would rate this as my best #1 experience!Sean Michels helped us along the way and he was super friendly and accommodating!! When we asked questions about our interest rate, he was on his feet to help us find answers to our questions! By the end he and the staff helped us find an affordable rate at a quick and simple matter! I did not feel rushed or pressured at all to buy anything by any of the staff. Definitely would come back here again!

Sean and Joshua helped me out they went above and beyond totally recommend

PLEASE BE CAUTIOUS! My Mom who is almost 80 went to Foothills Service for her 2013 Mazda3 that she bought there brand new in 2012. Since then she has acquired 15k miles. Yes thats correct 15k miles in almost 8 1/2 years. She had not been out of the house driving since Covid hit in Feb. A week ago she scheduled an apt for service saying she hadnt driven for a while and wanted them to look the car over. Since new she always took the car to the dealer even when service wasnt do. I know cars that dont get driven much still need service on some things. But this time when I asked her about her service apt I was shocked! Over $850 on a car with 15k miles. I wont list everything done but if it was recommended to her it was done with her consent because she said they wouldnt tell me something needed to be done if it didnt. Well I beg to differ on what was done to her car with 15k miles. A few things they could have done for around 250-300 maybe, but 850??? They performed and did thing that were absolutely NOT needed. But like I said Does it really need it?? Well we recommend it.. If any of you have ever been to a service center, they recommend the moon and back. The difference between one you can Trust and one you cant is where honest Service Techs come in play and wont take advantage of you if your male, female, elderly etc. The service Tech she had for the previous 8 years was honest and thats who I thought she was dealing with, but she said hes not there anymore. I complained to the Service Manager Scott today when I had knowledge of this unfortunate event. I will update if anything is offered or done to what I feel was someone taking advantage of an Elderly person. Hopefully this is a isolated incident. But if its not...Please be weary. This whole thing sickens me.

I brought my vehicle in for a recall. The first (yes...FIRST...of many) times I brought it in for the recall, Foothills had it for more than a month. When we called and asked what was taking so long, they said the recall was “much more complicated than they had anticipated.” When we finally got it back, after driving it home, we tried backing out of our driveway and the car wouldn’t go into gear. We had it towed back and got an accusatory “We really don’t think we did anything wrong, but we’ll check it out anyway.”Turns out the tech tangled the shift cable when they put the car back together from the recall. They fixed it ‘free of charge’ but never admitted they did anything wrong! Fast forward a couple weeks a couple dozen miles later, our car breaks down with warning lights and won’t move. We have it towed AGAIN (on our own dime each time, mind you). We again got the “We really don’t think we did anything wrong, but we’ll check anyway.”After they have our car for ANOTHER MONTH they finally called and said the recalled part was faulty and they replaced it. I asked them to deliver my car...especially after everything...and they said they were shorthanded. I noted they deliver Lincolns after service and the response? “I know, but we are shorthanded and your car isn’t a Lincoln” (The irony? We DO own a Lincoln, but this car was one of our other vehicles)By the way, I contacted Ford and they said the likelihood of the part actually failing is slim-to-none. Parts don’t usually just “fail” such as was described to us by Foothills.I could give another instance similar to this one we had prior, just not as egregious, but I think you get the point. I will never take my car back here for any service whatsoever, and won’t buy my next Lincoln here because of it.I literally will drive to the Seattle area to get my next Lincoln before I give Foothills any more money.

Always have questions and concerns addresses. Great service department. My Mazda is not new, or under warranty any more. Yet were still treated great.

My experience was great and took the shortest time ever purchasing a new vehicle. Big thanks to Sean, Phil and Ray in financing!

Experience has steadily dropped. Used to be a solid place for service. Now, its ok. Its actually gotten a little better again, but staff at one point was rude and didnt follow-through on what they would say. After our warranty was up, I went to change oil and most the hardware for the protective plastic was missing. Mazda recommends changing the drain plug gasket every two oil changes and the plug had never been changed and was stripped out. This is on a new car thats been coming here since it was born. Probably wont be back unless there is a recall or something genuine that needs to occur. As stated though, service has been getting better. They offer snacks and media rooms while you wait. Careful venturing into the showroom as you wait for service, youll be test driving a vehicle out of your budget in no time. Sales people are a little intense, but nice.

Dishonest service department. Last year I brought my Mazda 6 in for an oil change and drove away with a check engine light. The car did not run well so I brought it back. They told me to return the following week to replace an air intake they cracked. A $30 job ended up costing me $280 and lost wages. They did this again to me on a recalled airbag except I brought the car to a local shop for the $600 repair. I dont want them touching my car again. If you have any recalled part, bring your car to Post Falls Mazda or somewhere else. Save yourself the $$ and grief

I took my wifes car in for a recall notice. Service was prompt and friendly, they had the car finished quicker than they estimated, with a complimentary car wash included. Impressed.Update: just purchased a new car for my wife at this dealership. Justin, our salesman, was very helpful and respectful of our time. We found just the car she wanted at a good price, and the paperwork was quick and efficient with no hard-sell tactics. One of the easiest new car purchases Ive had, very satisfied.

Always helpful always honest

This dealership is Amazing!! Sean, Ashton and Ray were genuine and so efficient. It was the best car buying experience I have ever had!!

I purchased a Mazda CX5 from them. I love the car, and even though Oregon and Washington cant seem to figure out the license plate thing, the folks at Mazda helped me through the whole process

They were very professional. Great place to go.

Maurice was amazing! Love this lot!

I talked to them on the phone two days prior to my appointment and I was inquiring about getting a backup key and key fob. Over the phone they told me it would cost 29.47 for the key, 81.26 for the transmitter, and 70 dollars for the service. When they finished with my car and I got my bill it was for 276.06 which is not what they told me on the phone. When I tried to argue they told me that it includes the programming for the key. However when I had called them on the phone I specifically asked for the key as well as the fob and they told me the service charge for BOTH the programming costs was 70 dollars. The customer service was not good and they were rather rude. After leaving I looked up the key fob online and I found the EXACT key fob in a two pack online for 9.87. Unbelievably stupid and ridiculous that I could have done this at home for under 10 dollars. I would avoid going here if possible.

I came in for an airbag recall service to be performed. Garrett Brickey was my service advisor. He called me promptly after the services were finished and had no problem with the fact I would have to pick up the vehicle the following day. When I arrived he informed me that my hood latch was malfunctioning, but his Techs took care of it free of charge. Overall the service was fast, friendly, and they were very helpful. Thanks again Garrett!

Very overpriced for the simplest of services. Fluid changes and tire rotation? Yea, thatll be around 500 bucks. If I could give negative stars I would. Something that shouldnt take very long, and didnt take very long, yet they charge multiple hundreds of dollars for labor costs? Thats insane. Dont let these people take advantage of you like they did for my friend.

This was the best experience I ever had! We were greeted right when we pulled up, and I felt comfortable as soon as we walked through the door. Justin was great and took care of us. All the staff were really friendly. They worked with us, and got us UNDER our preferred monthly payment. I will recommend this place to anyone! Our Rogue is amazing. We are really happy. Thank you Justin!

Absolutely worthless engineering! Not only do they know nothing of mechanical efficiency and architecture, but you’ll waste countless dollars on a pile of junk that will break down in four years. Mazda is by far, the worst car company in America.

Terrible Id never buy a car from there car parts people were very rude and considerate and lied

First time here for service and I was very pleased. Very quick. Very nice. Explained everything with no invoice surprises.

Quick service

Went here about a week ago to get an alignment done on a used Mazda I had just bought that was pulling to one side. I also asked if they could look over the car for anything else that may need attention. Service department staff were friendly and I waited about an hour and half for my car to be done. The service person came to talk to me and basically just started trying to sell me services I did not need. He said my car needed a software update (which may be true) but he did little to explain why just stating that my car will start running badly. He then said I needed spark plugs based on mileage the car has 60k miles and Mazdas own service manual doesnt recommend that until 75k. He then said my brake fluid is extremely dirty which and needed a flush. However the brake fluid had just been changed 2 weeks prior. Basically be careful of this dealer because they will lie to your face in order to sell services you dont need! Also the guy never even went over the alignment which i admittedly forgot as well and had to call back to see what was done.

Had a great experience with Sean. Found me the perfect pickup. Was spot on with the price. Very good customer service. My family has now purchased 5 vehicles from Foothills and we couldnt be happier. Thanks for the great service. We will see you guys again.

The Lincoln dealer was very nice! It was neat to play inside the different cars! I have not yet had a chance to test drive a Lincoln yet but I am sure itll be extremely nice! The cells men was very helpful and gave great suggestions! If it were me I would go for the gas powered over the hybrid! So if you are looking for a Lincoln this is the place to come!

My wish was to buy a new car online, and was so glad that Foothills Mazda has Internet Sales. I worked with Moriah who I talked with via e-mail. She made the process easy and was patient with me and my wishes. I had researched cars (YouTube and car reviewers) for a year and finally narrowed it down to the 2020 Mazda 3 Hatchback AW Drive--Premium trim. Moriah arranged shipment of the new car from Japan--it only took 3 weeks to arrive. I drove to Spokane in my trade-in which they had accepted via photos and test driving. Salesman Justin took over and spent a good amount of time showing me the ropes of the car (mostly the technology). It was a really good experience over all; especially if you would like to simplify things by doing most of the work online. I love my new 2020 Soul Red Crystal Mazda 3! Excellent car!

Great, friendly, and professional service!

Sean, Phil, and Dave are the absolute best! I’ve leased several Mazda’s from them and with their hard work I’ve had great sales experiences.

Just purchased a used maxda6 from this dealer and couldnt be more pleased. This was, by far, the best buying experience weve ever had. Totally felt like we got the best price for the car we wanted and the best price for our trade-in. First time we ever left a dealership feeling like we didnt get spanked. Kudos to Eagle and Mr. Agnew for making us feel good about the way were treated.

I had some recall work done on my Mazda CX-7 which you would think would be pretty straight forward. However, got a call from my wife who was picking up the car and they had produced a 3 page list of things that needed to be repaired. I had her bring it home and I took it to a local shop and nothing on the list needed to be repaired, imagine that. A year later I had to repair the recall work they did and it turned out they didnt even use Mazda original parts. To top it off when my wife went to pick it up she waited for an hour and half while the vehicle sat in the shop nothing being done. I would probably stay away from Foothills Mazda.

Terrific store. Great experience buying our Mazda. Very nice sales people, great selection of cars, nice atmosphere, and an unbelievable deal. I never recommend car dealers, but I make an exception for this exceptional place.

Great experience here with purchasing a car. Sean was an amazing salesman who answered all our questions and was tolerant of our boisterous toddler. Very family friendly place. Highly recommend this dealer.

If you’re going in for service, make sure you put on a smile. We were sent several appointment confirmation emails saying our appointment was scheduled for 7:30am. When we arrived at 7:20, there were no employees onsite, and the lot was locked. We waited around until 8am, as their service dept hours are listed as 8am-4pm. Once they opened, we asked for an explanation. Our service rep responded by saying, “We open at 8. When you made the appointment, we told you 8.” We then explained that we reported the incident to Corporate, as we were sent reminder emails for 7:30. The service rep responding by saying, “Let me ask you a question if we’re going to work on your car. Are you going to absolutely destroy us on a survey? Because if so, we will not work on your car. You can have corporate call and talk to my service manager about it. NOT ME.” That’s definitely what someone would say if they’ve been absolutely destroyed on surveys before.Of course, this is separate from three other distinct incidences, all involving parts. All 3 appointments I’ve had where parts needed to be ordered were rescheduled BY THIS DEALERSHIP because the parts did not arrive, or were the incorrect parts. Mind you, parts are supposedly ordered by certified Mazda techs after looking at your car. No room for excuses there.You are better off taking your Mazda to Spokane Hyundai or Spokane Subaru, who also have certified mechanics that can service your vehicle.

Bought a new car through them as well as trade in my car. Experience was more than excellent. My sales person was Eagle, he was super personable and very easy going. Overall I was very satisfied especially with how they didn’t try to lowball me with my trade in like most other dealerships did. Thanks Eagle and Foothills Mazda!

Had vehicle towed to location for no start problem, paid for three hours of diagnosis conclusion was ECU. Had vehicle towed home rather than spending 3500.00 for ECU from Mazda. I figured out issue was connector on crank sensor which cost nothing. Total spent $ 676.00.

Took my car into the auto body shop. It took a week longer then expected. I was paying out of pocket for a rental and they could never give me a for sure answer on when my car would be done. They put the wrong lift gate on my car and were unorganized throughout this entire process. They didn’t care about my situation at all. They do not care about the customers. After two weeks of having my car, you think they could at least wash the car and put air in my tires. I would absolutely never recommend the body shop. They clearly don’t know what they’re doing.

Had my car serviced here about 1 year ago. Everything appeared well until I brought by car back for another oil change 6 months later. They called me while my vehicle was in service and asked me if I had done any work to my car and I said no. They then told me that the engine filter was missing and blamed me for the issue when it was clearly their technician that forgot this. No discount or apology for the issue. Tried to contact their service manager twice to discuss the issue and have not received any contact back. Overall pretty poor customer service. Unfortunate this is the only local Mazda service center.

All in all, not a bad place for service, but they certainly could improve. Tires were not rotated due to not being able to find the locking lug nut key. For one thing, the key was easily available in the glovebox. If anyone had called me, I could have told them that if they did not look for themselves. Additionally, the locking lug nuts are factory from Mazda, so it would seem logical that the Mazda dealership would have the key for themselves. This information was not told to me when I picked up the vehicle, I discovered it later when I read the invoice. In and of itself, this smaller issue could be overlooked, but this is the second time Ive had issues with this dealership and my wheels. At the last service, tires were rotated, but only 4 of 5 lug nuts were put on EACH wheel. Again, I did not discover this until I returned home and noticed. When I questioned the service department, they told me that the vehicle had come in with only 4 lug nuts on each wheel and that as it wasnt a safety issue they just left it. If it is true and one lug nut had come off of each wheel, which I find highly unlikely, why not tell me about it or just replace them rather than just sending it out like that?

Bought a used car here a couple years ago, and their service has always been great. The car has been going strong, and has only ever had one minor issue. They were nice, friendly, answered all of my questions with answers that seemed fair and honest, and were very accommodating. Since the purchase of my vehicle, they have continued to support me with service, regular maintenance, and provided shuttle services to and from my home.I would recommend checking them out and seeing if they have anything that fits your new/used car needs!

We just purchased our first Lincoln (and definitely not out last) at Foothills Mazda yesterday. Our sales representative, Sean Michels, was the perfect representative for us. He was patient, helpful, and did his best to ensure we left with the right vehicle for our family.They also had very welcoming facilities for our children including a kids lounge and snacks. I would highly recommend this dealership.

Chad and Tamara made my first car dealership experience more than easy, by being friendly and extremely patient with me and my endless questions.In the end, they got me exactly what I wanted, even having me come back in the next day to help me understand and figure everything out.I recommend them if youre worried about getting your first car - or even if youre not.

This business has really great customer service! And they really listen to you when you about what you want in a car. Everyone who works here is super friendly, and its really great to know that its a locally owned business. They hold true to great customer service. I highly recommend for anyone whos looking to buy a car here! It was pain free and really easy.

I just went on to look at the paint coorof a Lincoln. Russ asked if he could tell me about the car and as I knew all the features I let him explain them. He was so knowledge and able to explain how all the features worked I was truly impressed. I had been to BMW and Audio and they had no good way of explaining how the features worked or eve what some of them were. Russ has been great, kind, helpful and very knowledge.

Fantastic! I had damage to my vehicle and Jonathan Shepard in the body shop went above and beyond to get me up and running. Colin in the shop did a very thorough job on my rear axle, brakes & air bags. Costs were kept as low as possible and communication was phenomenal. Im pleased.

This review is for the service department. They open at 7am, so its convenient to drop off your vehicle before work. A full pre-purchase vehicle inspection costs $70 out the door, which is cheaper than other places. The inspection was thoroughly done, so a great value. The employees were nice and did honest work.

My experience was a breath of fresh air in a digital age where interpersonal skills are a commodity. Andrew ( the gentleman who helped me) was knowledgeable and determined to find a solution to my work vehicle conundrum. I am very pleased and plan on purchasing another vehicle for my fiance as well.

Just drove away in my second Mazda CX-5 and I couldnt be happier. Russ was extremely helpful, informative, and friendly. Great experience as always.

I am very impressed with Foothills Automall. I found a vehicle I was interested in online, called Tim Smith, went in, test drove and was on the road in my new vehicle within about an hour. They were upfront and straight to the point. The car I test drove had a rattle in the door which we talked about during the test drive and Tim had it fixed before the deal was even done. I highly recommend them.

The parts department is awesome. Quick service and replies. Able to get obscure parts at a good price. When dealing with the service department it is a while different (worse) ball game. There is a 50/50 chance they do a full inspection or just check the boxes on the sheet. Some employees openly talk about other customers in front of people, be it in a good light or bad light.

Took 3 vehicles in to the service department for oil changes and was provided over the top service. Dealt with Garrett and he has us coming back for future service needs. Thank you to mazda, and an extra THANK YOU to Garrett!

I took my Mazda to the dealership service center when my usual mechanic wouldnt diagnosis an issue with my car that didnt throw a code. I have to hand it to Foothills Mazda, they are not the cheapest service shop but they were able to successfully fix my extremely annoying issue with my car with almost nothing to go off of, and found and repaired a couple of other issues as well. These guys are truly Mazda pros

This review is for those interested in out of state purchase. The car itself is amazing (CX5) but the focus is on the dealership. We live in a very small car market which has inflated prices, so have chosen to buy in other states in the past. I explained to Chris W our online rep who was honest about what they could and couldnt do, recognized our sincerity, and put in work orders for the customization we needed before paperwork was even signed.We arrived on a Saturday and worked with Jensen who was extremely nice and laid back, and just as we finished viewing our vehicle and the details the financials were ready with Ray. It was no pressure, friendly, informative, and fast. We were out of there just as quickly as my last vehicle which was a fully remote sale before I arrived. Should we look to Mazda for future cars this will be our dealer of choice. The three hour drive is well worth the no hassle good prices and great customer service.

Ive typically had great luck here. Then I met Dan. This guy went 100% to make sure I got exactly why I needed! Thanks guys! I will definitely be back!

I am extremely happy with the service from Foothills. Will took care of getting all I asked to be completed. The mechanics did an excellent job. Thank you for cementing my trust in you.

I bought a car last weekend from Jensen, he was amazing to work with, not pushy at all, no pressure salesman just wanted to get me into something I loved! The finance guy, Dave, was awesome as well, they really go above and beyond to make sure your happy and comfortable with your purchase.

Dan Vogt did an awesome job. He was very thorough and really listened to what we were looking for. He was patient, kind and we put our trust in his recommendations. This is the kind of guy that you want to do business with. THANK You Dan. Hope you feel better soon.

Tamara McCray was an awesome lady and caring about what we wanted and not pushing us towards something else. Everyone here seemed very caring and had great sense of humors which is important to me cause I like to joke around. I would recommend this place to anyone and everyone 5 starts for sure.I will come here again when we are ready for our 2nd car