Some of the best service and work I’ve ever experienced at a repair & body shop. I’ve brought a few of my cars here to be serviced and the customer service is outstanding. The receptionist Cassidee is always cheerful and helpful every time I visit. Lee is one of the best and most knowledgeable mechanics I’ve ever met. They are very honest here with extremely competitive rates and have never tried updating me on services that really weren’t needed or required at the time of my visit. Adrian does an outstanding job detailing and my vehicles look and smell brand new every time. Alex is a great guy and is also very helpful. They make a good team and I highly recommend this location for all mechanical and bodywork needs. 10 out of 10. I wouldn’t think about taking my vehicles anywhere else. Thank you guys!

My experience was terrible! Lithia Body & Paint “repaired” my Ford F250 truck and left very noticeable damage on my vehicle. I went in the next day to talk to them about it, they said they would fix all of that but never called me back. Here are a few things I first noticed that was wrong with my vehicle when I left the body shop. The side mirror was the wrong part, paint overspray everywhere, the drivers side window had deep scratches, when I got on the highway and the speed reached 70 miles per hour there was a loud whistle in the cab that was louder than my sound system, all emblems that were put back on had paint scratched all around them, and there was even new damage to the passengers side body that wasnt there before. Before I could take my truck back, it got hit again.I took my truck to a shop a friend recommended. When they went to inspect my vehicle, they saw that there was other damage from the previous accident that never got fixed and damages that were not on my list. Not only did Lithia Body & Paint not fix all the damage, they just covered it up and tried to hide it from me.I do not recommend Lithia Body & Paint as a body shop that has honor and integrity values. When I brought it to their attention they refused to take responsibility for it. Since this was a GEICO referral shop, I filed a claim under the GIECO warranty. GEICO fought me on this and underpaid the repairs. This has cost me a lot of money and time because of Lithia not wanting to take the responsibility. I will never take another vehicle to Lithia Body & Paint again. I have filed a law suit against them to get reimbursed.I am a combat veteran that fought overseas and lives by a code of conduct in my everyday lifestyle. The two main core values that I live by and teach my kids about are honor and integrity. It saddens me that not all individuals try to adhere to those values and this is the reason for my review of their poor conduct.

I was rear-ended and Lithia was the garage selected by the other guys insurance to fix my cars bumper, trunk, and paint job. I had never been here before but had a great experience. They were professional, friendly and timely. It only took one week for my car to be finished. I received text updates throughout the week. They even took care of checking out my rental car to make the whole process smooth. My car is very happy and it looks great. Would definitely do business with them again.

These guys were spot on in their assessment of the damages and the cost to repair it. They were fast, friendly and totally helpful as well.

Geico sent me to Lithia as a preferred shop. First time around, they failed to install the “4RUNNER” logo to the lift gate and didn’t fix the seat release. A week later things really fell apart. They put a satin “4RUNNER” logo instead of chrome, the seat release was missing a part, and the backup camera didn’t work. Over the weekend I noticed they also broke the rear windshield wiper, cracked the rear spoiler that holds that wiper, didn’t install the lift gate handle flush to the sheet metal (1/2” gap), and scratched the window tint off the rear windshield.Oh, and when I pulled in to pick up my car, heard some guy SCREAMING at someone, dropping F-bombs. Realized a few minutes later that voice belonged to Phil, the manager, who wasn’t wearing a mask. He started yelling at me because he believed the satin 4RUNNER logo was correct and I was wrong when I said it had chrome before the accident.Poor service and completely incompetent body work. Taking it somewhere else to have a body shop that knows what they’re doing fix everything Lithia broke.

This was my first experience with them and they were very reassuring and understanding for my concerns. My vehicle was damaged due to a parking lot hit & run, it may have appeared superficial but with todays vehicle technology there could have been unseen issues. Some other shop experiences that Ive had in the past had staff that came off as condescending, this experience was the total opposite.Hopefully I will be able to return to have other non-insurance related issues fixed.

Candra is a receptionist thats good at her job. The technicians did a great job on time. The car looks good as new.

Do not trust these people! You will only have disappointment and more issues than you began with.My car got hit while parked on the street. The lady who hit me left information thankfully and her insurance picked a shop close to my place (it wasn’t drivable for distance) and Google said it was a 4 star shop so I agreed.It was the rear driver side that was hit (almost $5,000 worth of damage to back panel, trunk, taillight and bumper). They quoted me a week & put me in a rental. It took over a week longer than quoted. They never called to update and their site was not specific nor helpful. I called on a Monday morning, they told me it was going into detail and it would be ready in the afternoon. 4:30 rolled around & called since it was supposed to be ready and I hadn’t heard anything. They told me it was moving into detail in the morning and it would be ready the next afternoon. I had moved my whole plans around picking up my car sometime that day and get the tons of things I had to do done so I explained that and asked her to confirm it would be done the next afternoon. She had no answers as to why they told me false information and was not direct in any answers to any of my questions. But, she said it would be ready the next day, and it was.When I got my car back, there was absolutely no detailing done, which I didn’t care about honestly except it was “in detail” for at least two days. Why couldn’t they tell me any other reasoning? My car was still wet (with spotty hard water) and nothing on the inside was touched (even with the additional covid cleaning they charged me for), except my leather steering wheel had been completely ruined. It looked like someone with a super blingy ring took it and scraped the entire top half, tearing all of the leather. I didn’t see it at first but felt it as I was heading home in the middle of downtown Spokane. So I called them and turned around. They had zero explanation, and told me they’d have to run it by someone to get it approved to order the “new steering wheel” and they would let me know. So I decided to just say okay and go on with my day. I had a close call on the interstate when I realized my blind spot monitors weren’t working at all. So I called them again, and they told me it “happens all the time because they’re soooo finicky and you can never tell if they’re damaged when they are” which is something I would have LOVED to have been warned about rather than relying on them and not having them with no warning. Especially since the paperwork said they worked on my blind spot monitors. They told me that the dealer would have to fix them, so they’d order the part along with the steering wheel they already ordered (of course, with no update to me) and it would be done all at once. Not to mention, my trunk isn’t even centered.So I drop off my car again. They tell me it will be ready the next day. Once again, it was four days late. My steering wheel was replaced but the rest of it was still dirty. No covid cleaning on the touches areas. There were no apologies, no answers when questions asked, no updates, no friendliness, and my car comes back with something wrong each time. I have my car back now, but somehow my tire pressure sensor is broken. I’m trying to talk to insurance because I absolutely refuse to leave my car with them and am telling everyone I know to avoid this place so they don’t have similar issues, frustrations and money loss. I’m horribly disappointed with the issues I’ve had, but even more disappointed with how they treat customers. DO NOT TRUST THEM WITH YOUR VEHICLE.

It took them 2 months to fix my car that they said would take 7 days, none of the repairs were done properly my trim wasnt fully attached and had some very large paint defects on all trim anas well as heavy speckles all across the hood of my Cadillac. After which they deleted the review so great.

This shop dated me on getting my car on February 7th. They not only stopped giving me updates on my car on the 13th unless I called first, but also failed the mention they ordered the wrong parts. Said they would update me on a Friday, I had to call the following Tuesday to get any information. They went from painting stage to body stage, back to paint, and so forth. Was told it was in assembly mode for 4 days. They also ruined the tint on my front driver door when they were suppose to be fixing the hatchback. How does that even happen?They ended up having my car for 6 weeks instead.I do not recommend this shop. Unless you dont want updates and want your car back a month late, and with additional problems.

I was rear-ended and took my car to Lithia downtown to be repaired. I was told new parts were going onto my car, yet these parts were noticeably damaged. When I wanted the car to be fixed, an employee became loud and aggressive. My insurance agent had to step in. Needless to say, my car is being repaired elsewhere.

I was assigned to this body shop for a minor collision with a geico customer. The entire staff was helpful and friendly. My repairs were all done in two weeks which was about 4 days longer than the original estimate due to the paint blending not looking perfect so the shop ordered paint and did the job correctly. Because they had my car a few extra days they did some menial testing and bled my brakes and refilled the fluid at no extra cost. My car was also detailed, washed and waxed before it was returned to me. I couldn’t have had a better experience.

Wow!!! Great customer service, friendly staff and speedy fixes! I was assigned to this shop as a Geico customer. There were some issues with my claim and they were so patient as I got things sorted out with Geico. Their staff was so nice and accommodating! In regards to my vehicle- it looks brand new!!! I don’t know a ton about cars but they also have a lifetime guarantee with any of their repairs so if anything goes wrong, you can bring it back! The fix itself took three days and they kept me updated on the status of my car everyday! All in all, it was an awesome experience and I would definitely choose this shop again.

Excellent Excellent Excellent - I am so happy with the Best service I have ever received in an Auto Body and Paint Shop. Alot of other places wouldnt help me with my vinyl roof (someone busted through the back vinyl window and ruined the whole top of my car). and I had no idea of what I was going to do. The staff at Lithia said Yes, they would help me. They gave me hope, they fixed my window temporarily until the vinyl roof was delivered and then they did a fantastic job with putting on the new top! I now know the best body shop with the best service in town! Thank You! Thank You! Thank You!

Friendly service, knowledgeable staff, fast repairs. Would recommend to anyone. Dropped off my car for parking lot damage, got my car back 3 days later. Excellent experience.

Did a great job repairing my vehicle! Fixed extra things and gave it back extremely clean.

They just quit giving me updates on my vehicle when it past the date they said they would be done by. Not very professional.

Car was taken to Lithia after an accident, and it ended up totaled. The mechanic was extremely helpful explaining the issues. I then took a prospective replacement car to Lithia to have it looked at, and they found a huge problem that would have cost me thousands to repair if Id bought it. Great experience.

I cant speak for anybody else but my personal experience makes me wish I could give it negative Stars and in my humble opinion this body shop will not be in operation for very long if they do to others on their vehicles as they did to me

Do NOT take your car here! I went here after being rear ended by someone with Geico insurance and the agent preferred this shop. After I got my car back after a week and a half, not only did they not do a walk-around with me (the front counter girl gave me my keys and said “I wasn’t here when you dropped off, so don’t know about your damage or repairs”) but when I got home there was noticeable errors in the repairs. I took my car back to them and pointed out my concerns and was told “that’s how it’s supposed to be”. I then took it to American Way on Francis, who I’ve been to before and HIGHLY recommend, to get a professional second opinion and was told my car was not fixed correctly. They took 37 pictures of the errors and gave them to me to present to the insurance agent. It has been almost a month since the accident and I am at square one again. Geico has been incredibly unprofessional throughout this process and doesn’t seem to know what the next steps are; I can’t seem to get one single person to help me and when they do contact me they tell me they have to check with their supervisor and then it’s days until I hear back again, still without an answer to proceed further. Moral of the story: if you get hit with someone with Geico insurance, DO NOT go to Downtown Lithia Body & Paint.

Quick and speedy service and very friendly.

Recently had my wife’s car repaired after a run in with a deer, couldn’t be more let down, all the damage wasn’t even repaired and they acted as if they were doing us a favor with what they did do, they didn’t even get the bumper aligned, and the head lights were aiming off in space, they were excessively condescending to my wife when she went to pick the car up, we spacificly requested that they check for substructure damage, and when we asked why the bumper was so crooked, they replied, “we aren’t sure, there could possibly substructure damage” the best part was this was not 30 seconds after they said they assured us they checked the subframe, and everything “looked fine” The car is going back in later this week, for the tech to look at the car again, very very very frustrated with these guys. Will never be having the car repaired here again!

Great quality and fast repair!

Loved these peeps, great job

Excellent service, care, & timing.

Amazing service!

Quoted me twice as much money and time for a job that several other shops in town did for the same work. Were very rude during the process. Would not use, ever.

DONT USE. Didnt fix my rig right dealer had to replace all there work and ended up charging me $630 extra to fix what they should have.

Great staff

Attentive, professional service

Great Service!!!

Paulla is the very definition of excellent customer service.