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Maaco Collision Repair & Auto Painting
422 E Francis Ave, Spokane, WA 99208, United States
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Maaco Collision Repair & Auto Painting
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Bu
Review №1

Have had cars painted here in the past, they re great... wouldnt trust the 62 Chrysler convertible any where else.. will put photo up if it turns out great and will update..Ok ladies and gents. youve got to see this amazing paint work.. The team at macco worked hard to deal with getting this ole gal back to get original self..I really cant say enough about this place.. Just a great place if you need repair, paint, and the service is definitely recommend.. There great.. The red is before, blue is after.. Whatcha think???

An
Review №2

Macco’s. Supervisor as well as the workers are the best I’ve seen in a long time. They made me feel like family. So devoted to their work and they are a good team they all work together and they accomplish a lot . I would not hesitate to come back and refer someone to them. YOU GUYS ROCK AND YOU ARE MY FAMILY FOREVER 😇😇😇

Me
Review №3

Needed a quarter panel and bumper painted and installed. They matched the paint; I left the panels and a few days later they installed them. Looks great. These people are hard working, professional and I’d gladly do business again with them.

Da
Review №4

Great workmanship and done in a timely fashion.Price competitive too. Best paint in town for base coat/clear coat and the staff is super friendly. Value is really good and every part Ive brought there looks great once theyre done with it.A+

Ra
Review №5

Awesome service. Great prices and work.

Ro
Review №6

YoYo was awesome and took the time to help me with two people Short

Mi
Review №7

Great value. A little slow, but overall a great value.

El
Review №8

Partial Paint Job. I had to go back more times than I would have liked, before it was good to go. But Jolanda is Awesome & works hard to satisfy customers. (Francis Store). I would recommend. Price is excellent.

Ke
Review №9

Yolanda was a joy to work with and a stellar representative for Maaco. If I need work in the future I would not hesitate to return again.

An
Review №10

Yolanda (Yo) is so helpful and made my repair experience painless. If you’re like me and dread car problems and end up getting in a bind, head to Maaco for some incredible customer service. Will definitely recommend to friends and family

Jo
Review №11

Ive only had the vehicle back for a few days so cant comment on longevity but the job was complete, thorough and as expected. My 30 year old Jeep is looking sharp. So far, the money was well spent and I consider that I received very good value for what I paid. A happy customer!

J
Review №12

I initially brought my car in to have the drivers side door painted, which turned out good. However, when I got it home there was a 6-7 in. strip of a sort of clear, raised substance on the passenger side of the hood.I brought it back in and the technician attempted to remove it, but it just made it stand out more. Thr manager insisted it didnt happen there and I was SOL. I thought about it for awhile and thought what happened and decided I was going to stand up for myself. After all, since being a customer who has paid $2000 to paint a door and a quarter panel in the past, I thought I deserved a car that looked better when I left than when I brought it in. I voiced my displeasure to the manager, who was completely indignant and said, fine, bring it in and well respray it as a courtesy. AS A COURTESY!?! Like they were doing me a favor! So I brought it in and the resprayed it....HUGE MISTAKE! Neither side of the hood matched the quarter panels, there are little dots all over and orange peel like Ive never seen. At that point,I contacted Corporate and someone and he said I should sort it out with that shop. After all of the BS I dealt with them, why would I go back there? I tried several times to contact him, but never received a response. So, I spent all of this time texting out my very negative experience to hopefully inform other people who are looking to have MAACO work on their vehicle, save yourself the time and trouble and try someplace else.AND......as you can all see for yourselves, no resolution, just insincere, canned response. BTW I went to 3 different shops for estimates to fix my car...$1000-$1700! ThanksI need to specify that my issue with Maaco did NOT involve the shop on Francis! It was the shop on Sprague.Also, I discovered a new issue yesterday that was a direct result of taking my car to maaco. I opened my hood and there where a bunch of sharp edges where the spray ran under the edge and hardened. Just another example of the quality of their work. So, I go over to get some sandpaper try to smooth out the edges when my hood suddenly slammed shut, which has NEVER happened before. Somewhere between spraying the hood and putting it back on the hydraulic hood posts were damaged. Finally, one more issue...how does one get overspray in the engine bay???

Ch
Review №13

You should pay your body repair techs they are old school

GA
Review №14

I brought my vehicle to be painted a light Grey color back in November. I had changed to a dark Grey before any work had been started. They called a few weeks later saying it was finished. Went to pick it up and it was covered in linex. Not the color I had chosen. Took a month or so to fix the mistake by telling me theyre sanding it down to the metal. When I finally got my car back it I was just happy to be getting it back after several confrontations from staff and staffs guests at the shop. When I got it home it had linex still all over the car. They had also applied heat to the metal which damaged and warped the metal. It looks awful! After a call into corporate because this location had not dealt with any of the mistakes. They told me the sales associate told them that it was my fault on the linex and that they had fixed it for free. I would have never choose to linex my vehicle!! Completely unacceptable. I have put several calls to the owner and havent gotten any response. My next step is small claims court. Please dont use this company.

Ka
Review №15

I had a requested my hinges and striker bar (brand new parts) be put on my driver door after being told I needed to bring news parts to MAACO to fix Driver door that would not shut right. Not only did they not fix hinges (only replaced door pins and bushing) they fixed the panel behind the striker and put on old striker that was broken. I took the blazer right back to them to put new striker on. Now I had been speaking with Mike over the phone and in person, but when I got back to shop 20 mins later. No Mike just someone else who was rude to me and like whatever. He was to come out and let me know how long it would take to fix it he never came out to speak with me. After 30 mins I called and Mike said 10 mins I said I have to have lunch I have diabetes. I will be back in 30 mins. When I came back blazer was done. Now I was total in writing the cost to replace hinges and striker would be $426.00. But for half the work I was charged $461.69. Plus I never got my senior discount I am 63. Mike would not even look at my Drivers license when I went to show him as I was asked to sign for work. I am concerned about how long before door repair will last this is 3 set of door pins put in this vehicle. I also think I should get money back as refund back for not all work done as agree a pond my signging work release form

Wa
Review №16

Great front office people. Quick and reasonable estimate f oi r my trim replacement. Color was exact replacement and install was quick and very will done.

Sc
Review №17

Had them do an overall paint job. It came out awesome.

Da
Review №18

Been there twice and had good service both times.

Ch
Review №19

The staff was very friendly and helpful and willing to work with my schedule.They did an excellent job on matching the paint for my car.

Ro
Review №20

Had the front half of my black 4Runner painted. Fantastic looking job! Extremely nice lady at the counter, went out of her way to let us pick it up after hours. Job was done fast. I am very impressed.

Su
Review №21

Great work

Jo
Review №22

Very nice job the price was good but we didnt get the gate back when they told us we would

Ma
Review №23

Wonderful! Yolanda was great to work with and I got my car back not only with the repair done beautifully but with the inside cleaned and the outside shining!

Bi
Review №24

YoYo was great to work with and the crew at MAACO did a GREAT job repairing the bumper on our sons Toyota Tacoma. Fast, affordable and a great result.

Pe
Review №25

I went to Maaco to fix a quarter panel and bumper. Yolanda the service manager knows her stuff, knows the vehicles and knows what’s needed to be done. Very professional and very friendly. She should get a raise or become western United States manager for Maaco.

Ry
Review №26

My car was unfortunately involved in a hit and run last year, which left my bumper in disrepair. Everywhere I went could only quote me on replacement, except Maaco, who offered me repair. I was skeptical of the results of basically “plastic welding”, but the outcome was ideal. The people in the shop did phenomenal; a perfect repair, and again, Maaco was the ONLY place who offered a repair price.They are trustworthy and likable. I will be back for future body-concerns!

Sh
Review №27

Coming back from a recent road trip to Mt Rainer I somehow came in contact with wet yellow road paint. No signs of wet paint along my journey but none the less horrible to find on my nice vehicle. I stopped at this Maaco to inquire about what could be done. There was a lovely woman who treated me and ask my daughter and I if we would like to wait inside where it’s more comfortable while she has a technician take a look. About a half hour went by she returned to ask if we’d like to have a look at the car. Much to our great surprise this women and another female technician had managed to remove all the road paint. I was thrilled, asked what I owed and was near tears with the response was, “Oh mam no charge, we are glad to help you and really help they did! They refused any payment and asked if I keep them in mind in future for any services that they can help me with.Thank you to the employees at the Maaco located at 422 E. Francis, Spokane, WA for your excellent help and attention to detail. My vehicle looks new again.Sincerely,Julie Kubat

Er
Review №28

I had a unique experience with Maaco. this past winter my son had a vehicle accident due to the icy conditions at the time. He went to Maaco and meet with Yolanda Maacos Manager who gave him an awesome pricing to repair the vehicle and wow!! the vehicle end up looking like just rolling out of Detroit. Due to a misunderstanding at the time we end up getting my second vehicle in a 2000 GT Mustang a make over. This vehicle who back on the day was my pride and joy. Yolanda and her team deliver to me a car that was even better looking than when I pull the car out of the Dealer ship many years ago.If you want a quality job and a great team behind to back up your needs and wants make sure you talk with Maaco North Spokane. I am sure Yolanda and her team will make you happy. They make me very happy indeed.Thanks Yolanda and Team.

Co
Review №29

I was thinking it was about fixing a dent and a scratch but that wasnt the case at all the dent is still there they painted over the scratch and to top it off the paint doesnt match its lighter than the original paint so it looks like a large sore thumb it looks awful would not recommend them to do anything else at least for me I guess its true you get what you pay for .

Jo
Review №30

Fast, very fair priced, and a beautiful result. I was hesitant to use Marco, dont think twice it was top notch. Yolanda takes great pride in the work they do. Macao went above my expectations!

Je
Review №31

Yolanda is amazing!! She helped me find the best parts at the best price. Workmanship is outstanding. I will certainly use them in the future if needed.

Br
Review №32

Terrible customer service and ridiculous prices for individual body parts Not even on the vehicle. I could have them paint the entire car for the cost they wanted to paint just a front bumper and fender. Both new... annnnd already primed.

Et
Review №33

Quick/ inexpensive honest work.

Da
Review №34

This place is very good!! Yolanda is very professional

Ge
Review №35

Ive had an issue about my car for years. Went to Maaco for the first time and was given a wonderful deal I could afford. The workmanship fit my need, and was done great. Thank you Maaco!

Je
Review №36

Maaco truly got me the best deal on my car!! Went to several auto shops and they had the best deal by several hundred dollars. They were very honest and genuine. By far the best service I have received for an auto body shop. Thank you guys for doing great work on my car.

De
Review №37

Great service and good workmanship

Je
Review №38

We are in seventh heaven. Maaco Spokane did a fabulous job on our old 97 Dodge Ram pickup. It looks like it is brand new. They are also friendly and polite. They were fast. We only had to wait a few days. Its nice getting a warranty on a paint job too. We highly recommend this paint shop. You are not going to get a better looking finished product and a better price. Thank you so much Maaco!!

Se
Review №39

Have painted a few parts with them and so far they have all come out really well... the new manager seems to make a big difference.. ever since she started working here the quality went up noticeably. Very happy with them

Ho
Review №40

My experience at MAACO was exceptional. Attendant and service people were exceptional and fully attentive and responsive to my concerns. Thank you all. H. G

M
Review №41

All the employees are very helpful Their work quality is very higher they are very passionate on their job And they are very Punctual I am very satisfied with their job which they did for me I definitely recommend to my family and my friends They are very loyal to their customers thank you so much

Br
Review №42

Great customer service, Yolanda is excellent and the paint work came out excellent. Had them paint a fender on my Dodge Caliber

Pa
Review №43

I’ve used MAACO a few times over the years and I think they keep getting better and better. The job they did on the body work was fantastic and the paint is so shiny and new looking. I’m super pleased with all of my interactions with every member of the staff!! Thanks for a great experience!!

La
Review №44

Great paint shop

Cr
Review №45

Excellent workmanship and finished on schedule. Yolanda is awesome manager and prices were very fair compared to close by shops, one of which wanted three times as much for repairs. I have used Maaco before and was very pleased.

Ki
Review №46

Very friendly and easy to work with. Have had work done twice with no issues. Yolanda is awesome!

Jo
Review №47

I have had work done at Maaco before and my experience has not been bad. I would dare to say with each visit my experience gets better. I stopped in at Maaco on Francis for the first time and have to say that was a good choice. My experience with Mike Phillips, Mike Newman, Sara, Tom, and others has been great. They are craftsmen/women and know how to take care of the customer. Being given the opportunity to see the car as it progress has not been a problem and they have welcomed comments and feedback along the way. This 65 Plymouth of mine they are working on is looking better than expected and they are taking care of the few things I have found along the way without them even blinking an eye! Glad that I took a chance and stopped....price/value is great and the owner/staff great to work with!!!

sa
Review №48

Gave me a good deal on my hood paint job and even went the extra mile to fix other things that needed touching up. Did a fantastic job. I will always recommend them to anyone who is looking to paint or want body work done on there vehicle.

Ri
Review №49

The staff at MAACO is A-ONE. Yolanda does a super in evaluating work to be done and cost to the customer. Her work is very thorough.

Le
Review №50

I am very pleased with the work they did with my car the paint job came out amazing plus also they did a little extra work for nothing! Thank you Maco you guys rock! I highly recommend them to anyone, North Spokane Maaco!

A
Review №51

I would like to thank you and your staff, for the great job you did on my 1990 Accord. When I first brought my Accord in, you and your staff were pleasant and willing to listen to my requests. I had a short timeframe and you and your staff had it ready for me right when I needed it done. The extra requests like putting some new molding on were completed with NO extra charge. When there was a run in the paint found, you were very quick to get it fixed for me, and in ONE day!!! Great Job, I would recommend Maaco to anyone.

Br
Review №52

Friendly but overpriced for work needed

Sh
Review №53

The best local place to go in Spokane for autobody work! I damaged my mirror. They did not make me feel bad about it and charged me significantly less then the Toyota dealership for the same part. Their customer service is really outstanding.

Ce
Review №54

Turned out amazing. Lorenzo did a great job. Highly recommended.

Ca
Review №55

Since Maaco is a national franchisor, quality of work varies dramatically from one store to another. I can tell you based on the service I received at this one, this is one of the good ones. They were honest and didnt try to upsell me on anything. I really appreciated that. They did a fantastic job on the body repairs and paint job (looks like a new car) and did several things that I specifically requested, taking careful notes on my requests. I had them leave my emblems off, and when they gave me back the emblems when I picked up my car, they had put new adhesive strips on the backs, just in case I wanted to put them back on myself in the future. It was a small gesture, but just shows their attention to detail. Thanks for a great experience! Side note: same owner for both Spokane locations.

Da
Review №56

What an amazing repair and auto body shop!they are very courteous,fast,and very reliable!I will always use Macao for all my car body needs!thanks again maaco and staff!

Al
Review №57

I had a messed up front end and my windshield cracked ALLLLL the way across it. But I brought it in to Maaco n they treated me great and didnt talk to me like I was stupid. I will definitely go back if I ever need anything else done.

Ke
Review №58

Fantastic work.The staff is very friendly and helpfulGood price fair price!

St
Review №59

Fantastic customer service! They did a great job on my vintage golf cart, will definitely use them again!

Mi
Review №60

Just did a great job ! Paint color was a perfect match .People in the office were professional and happy.A joy for me to do business there.👍👏🏼👏🏼👏🏼

Ev
Review №61

They made my car look like new!! I am very glad for your great work!

Ma
Review №62

They were great to work with

Je
Review №63

Theyre okay with putting things together. Great with dents and paint matching! Staff is friendly.

Ly
Review №64

Wonderfully friendly and helpful people. They know what they are doing!

pa
Review №65

I had a great customer service at the place and im really happy with the job theyve done! I had really bad experience with the one on in Spokane valley but even the manager at Francis store said that they gonna fix the problem the valley store made. And she is awsome at her job, really good customer service.

Go
Review №66

The crew at the Maaco in Spokane, WA are awesome. They delivered first quality work, in record time, at the best price in three states. Their work far exceeded my expectations, and they were a great group to work with. Thank you, Janelle, Mike, Todd, and the Guys in the Shop.

Do
Review №67

Appreciate the extra effort the Maaco team went to in matching decades-old paint on my 1955 Ford station wagon. They even touched up a couple spots elsewhere on the car - above and beyond what I was looking for them to do!

Ga
Review №68

I was very pleased with the work they did and they did everything they could to keep my cost down saved me alot of money shout out to Yolanda thanks

Li
Review №69

Great Job! I was able to get an aplique added. Very good customer service. Pleasent and easy to work with.

Pa
Review №70

My car was side swiped and only needed repair on one side. Sarah listened to what I needed and wanted done (unlke another estimate). The car was ready a day earlier than promised and the work is well done. The car looks beautiful.

To
Review №71

Maaco is working wonderfull customers services and working on the time. Thank you so much again....again 🇺🇸👍👍👍

Lu
Review №72

Friendliness, great job and whiling to assisting me pick up the vehicle when ready, timelessness, thank you Yolanda

La
Review №73

They did an excellent job in a good time range. Good people who know what they’re doing.

Ha
Review №74

These guys are great. I brought in a 1967 Jeepster Commando to be restored, with a fair amount of rust repair needed and many old coats of paint to be stripped off. Mike Newman wrote up the work order and supervised the job. They did a painstaking and flawless job of body restoration, then matched the original factory two-tone paint scheme perfectly. Best of all, they completed the whole job on-time and within the original estimate -- which was quite reasonable to begin with. This is the second time Ive trusted a vintage car to MAACO, and been absolutely happy with the results. Thanks, guys. Two thumbs up!

A
Review №75

I want to thank you and your team on the great job on my 1973 F250. Everybody comments on it want to know where I got it painted. I tell them go see the folks at Maaco Spokane. They did a great job on my truck

Ad
Review №76

Waited 10 minutes, standing in the front desk without a hello or will be right with you, while a worker is sitting there and not even saying a thing. Terrible customer service. Still need a quote to get my bed cover painted. Still gets 5 stars cause I used before and there great.

Jo
Review №77

Excellent, friendly and honest service. Good work.

Pa
Review №78

Every one was very nice great job

Ti
Review №79

Well if you like low quality, cheap and not an ok job, then this is the place for you. Not worth the time nor what they charge to have simple things painted. They should of reimbursed for the job. They did more harm than good. When I confronted the manager she acknowledged it and her response was, well sorry. We can “try” and fix it but you would have to leave it for another week. Ummm no! Get it right the first time. Second time could be a mess as well. Not taking my chances. There were TWO PIECES and BOTH was a terrible job!!! Finally she says “ well some of the appearance will not be noticible because it will be at the bottom new cars have the same thing”...... No, new cars the painting is perfect! Also no all the damage they did was at the bottom side, what about the top???? I will never take anything back to them. I do not recommend them. They should pay back the damage they did. See the pictures I have attached.

An
Review №80

Not thinking I would be treated like a person, I dropped off my auto and hoped I would like where my money went.I am very pleased! Earlier in the year I had repairs done on the passenger side. I was treated okay. I told my husband the guy really knows how to brown nose. Not at MAACO.At MAACO I was treated with respect, real respect. I like how my vehicle looks. I am proud of my decision to take my vehicle to MAACO. Spokane MAACO is the place to get your vehicle painted.I have copied this post and shared on social media.

Wi
Review №81

Good people that work here. They get your car fixed without taking all of your money. If I ever get another problem with my car I know where Im going.😎

Ne
Review №82

Responded very quickly

Na
Review №83

Came in for passengers door r and rocker molding and flare repainted, three days later i came back and when i open the door i can still see the original paint on the rocker molding and i think they didnt put a cover while working at it? Ican clearly see a red sprinkled paint over the tires

Ra
Review №84

Great service and people.

An
Review №85

I’m not a car person but Yolanda and all the staff at Maaco did such an amazing job helping me throughout the whole process!! Thank you!

Je
Review №86

Amazing service, my car was recked and I was afraid they wouldnt be able to fix it back to how it was but they made it look better than what I had. I was constantly updated on the process and never felt like I was left in the dark.

A
Review №87

Thanks for all you have done for us! We talk to others about you all the time! Enjoy the coffee

Ke
Review №88

Id give 6 stars to the MAACO facility on E. Francis, if I could. Had a palm size dent & puncture on the front bumper. My insurance companies recommended repair shop, wanted to replace the ENTIRE bumper; as did another shop in town. Basically a bolt on, bolt off operation, for $$$. MAACO did the repair & repainted the bumper like new for $. Their auto body repairman ... is an artist !! YoYo at the front desk a gem. Reasonable price. Accurate quote. No upselling, & the job was done within 48 hours. MAACO on East Francis has earned 5 stars from me.

St
Review №89

Maaco painted my fender and the color did not match.

A
Review №90

I want to thank you all for being so professional and doing such a good job on my Pickup. I get compliments every day on what a good job you did.

A
Review №91

My car looks great and I’ve received many compliments o it.Thanks and good luck to you and your business.

Go
Review №92

Just a note here to say thanks for your efforts to get our Buick Lesplore back together, etc. You definitely went the extra mile and it is much appreciated!

A
Review №93

My car looks so great! I really appreciate all the work you put in it!

Du
Review №94

These guys did a great job. Quick and professional!

Di
Review №95

Ill give Mike Phillips/Mike Newman and the whole gang a big thanks for taking care of my 1926 Model T fordor. Super job from start to finish. The color I picked matched perfectly and the price was right. The entire staff was courteous, professional and extremely helpful. I highly recommend this north side Macco shop. Thanks again for giving the Model T a new life. Arnie Freelander

bo
Review №96

Poor quality, they didnt even bother to clean the bumper before painting. You can see the dirt underneath the paint.

Sa
Review №97

Stood patiently waiting for over 10 minutes while the guy at the counter chatted with a customer on the phone. He never acknowledged me at all. Had I suddenly become temporarily invisible? He talked and talked, in no rush whatsoever to bring the conversation to a business-like close. Finally I walked out. Not a good first impression folks. Ill take my van somewhere else.

An
Review №98

Body work done faster than quoted, looked amazing, great price!!

Ba
Review №99

Real good work for a fair price

Go
Review №100

I would like to thank the crew at Maaco for the beautiful work they did on my 1947 Chevrolet

Information
34 Photos
100 Comments
4.4 Rating
  • Address:422 E Francis Ave, Spokane, WA 99208, United States
  • Site:https://maaco.com/locations/wa/spokane-12404/
  • Phone:+1 509-240-9333
Categories
  • Auto body shop
  • Car repair and maintenance
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:8AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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