Installation crew showed up on time and were courteous & professional. They took the time to demonstrate how the electronic system worked and salt level usage. Answered all my questions satisfactorily. Will definitely recommend to friends & family. Soft water feels so good on my skin.

My review is based on our experience with Culligan of Spokane! We have used their water service for about a year now, and its been hit and miss with getting our water bottles. Three times now the driver shows up with, No notification, No calls the night before. Twice I just happened to be outside and the Culligan truck was just sitting there. The first time he rolled down his window and said Im just sitting here looking for my delivery addresses, I looked at him and said its my house!I called and spoke to the local store and told them I was upset that I wasnt receiving a call the night before our delivery service and they proceeded to tell me they were updating there phones system. Fine I let that one go. This last time we got a call on 10/21 and it stated our driver would be out 10/22 and to have our bottles out. Well fast forward 10/25 and I called and left a message that our driver never showed up. I received a call a few hours later, and the woman on the phone very rudely stated your driver ran out of water and your delivery will be next Friday. No Im sorry for not calling you. Our, were sorry we didnt call to explain anything. Your just not getting your delivery until next week. And then she hung up. Im would not recommend this company! They make sure to take your money every month like clock work. But communication is not there at all.

One thing I dont have to follow up on or wonder where our vendor is. We get notice when Culligan is coming out and the price is awesome. Thanks for keeping us hydrated with that fine quality H2O!

I like the delivery schedule I get for the year and I also liked it they put it right on my front porch and inside if Im home. The reminder call is awesome as well.

Service member addressed our issue quickly and efficiently. He was professional and met our needs completely.

Great service! Good product

The team at this location are always quick to help when I have issues. The delivery drivers are amazing and very friendly. I can’t recommend this team enough!

Amazing service. Scott is the man and got our Softener installed super quick and made the process seamlessly. Everyone one we have dealt with has been amazing.

Really love dealing with Culligan. As a mom of small children making bottles can be a real pain. Go again gives you the water cooler and allows you to make bottles on the fly. Great tasting water fabulous plans

We have been associated with Culligan for at least 20 years. We have always had good luck with them. They deliver our water now, they are always on time and courteous.

Everything, prompt delivery, good water

I would give it a five except for the leaking jugs we have received.

Thank you All so much for your services and kindness 😹

My nephew Gary works here and knew I was buying bottled water so to save me money (& get cookies) he hooked me up with a wonderful account executive by the name of Curtis.Curtis is a true asset to Culligan. He did not simply disappear once he signed me up, hes continued working with me and making sure that we always have enough water.Thanks guys, you are awesome!

We have always had a Culligan water softener since the 80s and replaced it with a top Culligan softener. The old one was a work horse and I hope this one turns out to be as good.

The absolute BEST service in the world.

Curtis our local sales Rep was a breeze to work with. I got timely responses and he was very knowledgeable about his products. Not pushy to upgrade at all took me at my word with what was needed for our office space and was super easy to work with. I am very pleased with the customer service and will be recommending Curtis and Culligan to other offices that need water!

Good customer service, good quality water and great service techs.

What a joke, I called to get parts for our existing water softener, left several messages for there parts guy, only to find out he was out of the office. Called back today and was told I would absolutely receive a call from the manager, l’m still waiting. This 1 star is self inflicted, wish I could give a ZERO star, if this is how you treat people who aren’t even a costumer yet, all I can say is thank you for the heads up.

From sales to installation & service, all was done to perfection. I couldn’t have asked for anything better.Thank you Culligan for being there when I needed you. What a difference in my house.

We love that our drinking water is delivered to us. Our delivery person is awesome! We also love that the water tastes good. It was easy to get set up!

Great experience with this company! I currently have the bottled water delivery service and after comparing to other water services I found culligan to be the cheapest around! They also provide use of a water cooler for free with their service! Others i looked at charged a monthly fee or you had to purchase one. Very happy with my culligan water service!!!

Absolutely the best customer service and always answers my questions quickly and positively. The culligan water is great and gets delivered on schedule with no hassle. My only complaint is I should have called Culligan sooner. Cheers

The repairman fixed my problem, and showed me how to work it. He was very knowledgeable and professional. I was very pleased with the outcome.

Our house came with a culligan filtration set up. It took me 3 weeks to get in touch with anybody to purchase filters even with plenty of messages left, then the filters were damaged, which was not their fault, but on the reorder I got no tracking number or information, and a solid week of calling trying to find this info and never being called back, told they’ll be here in a couple days, hopefully. When it’s time for new filters I’m going with something different. It should take over a month to get filters.

The delivery is fast and convenient and Culligan works with the customers schedule. Billing is awesome, and the pricing is great! The employees are very friendly and knowledgeable. This drinking water is the best pure and great tasting with no chemicals. They also send customers the delivery schedule. The machine is easy to load the 5 gallon jugs, and has hot, cool, and cold level buttons to push on top of the front loaders. Highly recommend to everyone! Great job Culligan of Spokane.

***This review was intended to be posted months ago, but I just noticed it still sitting in my Drafts***First off, I find it interesting that they only reply to positive reviews. Apparently they have adopted a philosophy of ignore problems until they go away.So I signed up for water delivery and cooler rental at the county fair last year. At the time of signing the contract, I was lead to believe that I would be paying a total of $15/month for the cooler and 2 5-gallon bottles of water delivered. Well, for past year, I have been invoiced for $30/month. No big deal, I have them the benefit of the doubt that it was my misunderstanding.I did not receive a delivery at the end of my first month of service but was still charged for the month. Fast forward to June, and I received NO delivery, ran out of water, and was still invoiced for $30. I decided then to close my account, but things were hectic and I forgot. In August I see in my bank statement that I was double-charged for July. I mediately contact Culligan regarding the charge and was told that I was double-charged due to having 2 deliveries that month. Each delivery is done every 4 weeks and July was a long month so you fell into having 2 deliveries that month. Dubious explanation, that may be technically correct, but really stinks as a business practice. Why do they put payments for 2 separate monthly fees on the same invoice, at the same time, under a single charge? And as explained earlier, I received no delivers in June, and one, NOT TWO in July. Anyway, they apologize and offer a refund for one month of service. Despite the fact that they did NOT make two of the delivers that they claimed, I just wanted to get it over with, and accepted their offer.A few weeks later, I noticed that no refund appeared in my bank statement. So I contact them again and am told that the refund of less than $5 would be issued to me in 8 - 10 WEEKS! Wow. Oh well, lesson learned, and let my lesson be yours as well. Avoid doing business with shady companies that must employ dubious, deceptive tactics in order to stay afloat.

Easy to load, easy replacement and good price

Culligan is an awesome company. They are professional and personable. I love this company so much we have them deliver at my office too.

Great product! Great customer service and sales. A little difficult on installation but we got it done.

If I could give this company a NO STAR..... I would. It has nothing to do with their water, prices, and/or delivery. It is their customer service on the phone. I had their service for almost 5 years. When I cancelled, that is when they got an attitude and would not come to pick up my dispenser from my home and from where my Mom lived. For the last year of my Moms life, I had a dispenser put in my Moms home. I wanted her to have access to great, cold drinking water plus the convenience of the hot water. I finally went off on them on the phone and they picked up mine but not my Moms. Then they charged my account 50.00 and said, its yours. ?????? Again, love their water..... However, their customer service could use some work.

Brian was the best! Our city water tastes gross so we are super happy to have clean tasting water. We use it for everything, cooking, drinking, even in my diffusers and I haven’t had any crusty build up! I heart Culligan!

Tried 2 times to set up an appointment and tech did not show. Tech called me when he would have already been late and blamed the call center for screwing up his schedule. Done wasting my time.

The local people are just fine, but dealing with the big national scheduler is not. After youve set an appointment, you get a call from an unidentified 800 # to confirm the appointment. If you dont answer, they leave a voice message, which doesnt identify the company. If you dont confirm the appointment, they wont show up. Who answers an unidentified 800#?

Quality of the drinking water is superb -- the cost is very reasonable -- delivery to our home is always on time and the delivery man is friendly and helpful -- you give us a call to remind us when our bottles need to be put out for our new delivery, that call is greatly appreciated.-- we love being customers

Very happy with the customer service and the niceness of the delivery drivers. Theyre always there to help and if we run out of water early theyre always willing to make sure we get more even if its not a scheduled delivery day.

I really like having the water delivered to me. Since Im limited to going places. Also theres to waste (as in plastic bottles). I will continue to use Cullingan Water.

I Always had good service cant complain

The product and delivery have always been flawless. If you have any customer care issues expect to be on hold for at least an hour, transferred between 6 departments, and be told they cant help you and you need to speak to another person at another department. When you are finally getting to the person who is able to help you get transferred back to the beginning answering system.

Im glad we decided to replace the old and non-functioning Culligan system when we bought our house two years ago. The customer service has been great. I love the scheduled delivery of salt, and the delivery driver even carried the bags of salt down our steep basement stairs for me!

The products deliver an excellent glass of water. Equally important, the equipment is reliable and easy to maintain. You make it easy to do business with. Finally, you have a great service team. We have been in our house for a little over a year and have had the same professional, courteous tech who is dependable and very competent.

This is a really great company. The employees are wonderful. Anyone can go in and/ call to have their water tanks delivered to your home or and business anytime at a reasonable cost that anyone can afford. These are the best water company in town to drink from and it tastes really good....

We have a dual filtration tank system AND a softer. if you need service, stand by for the cleaners. $60. to show up, then $90 per hour - all to reset a clock on the timer = $150. A ten minute process for a disabled vet with hands that dont work. Service? Not really. Think about this before your purchase. We are looking for another system.Now the under the counter water filtration system that is about 6 months old is leaking. No response from Culligan when I advised them and asked for assistance. This was a $1400. unit with multi filters that will last for years.

So far, so good! Adhere to schedule, courteous and professional. Respond to feedback or questions/concerns. That alone makes them miles above Crystal Springs! Im Decent pricing.

Very friendly. I had a delivery scheduled but unfortunately our delivery guy had a family emergency of course it was the one time I finished all 5 of my bottles so when the associate called to let me know I may have to wait a couple days I explained how I had no water. She reached out to another delivery guy who Im sure already had a full days worth of work and I ended up getting my delivery as scheduled. I was very impressed and so happy I didnt have to go get any other water. Culligan is my favorite water. I love the way it taste. Thank you so much. Im a breast feeding mother and water is life!

Have a water leak involving the filtration system in well house.Called and asked them to come and fix the leak, they sent a Salesman who seemed only interested in giving me a sales pitch of buying some multi thousand-dollar unit.When I declined asking that they fix the leak they lost complete interest while dragging me along with unfulfilled promises that they would send a tech out after they ordered the parts needed then proceeded with a keystone cop ineptitude 2 week long of excuses.All the while I have the water leak thinking and trusting that I am dealing with a reputable business.So now when I was planning on budgeting a water softener it wont be with these guys.

The delivery driver is nice but I never see him Ive only had service with Culligan for about 2 months and live in an apartment building (which he knew because he installed us originally). I cant put my water bottles outside my door. So instead of knocking, he just skipped the delivery all together. When I called, they said they cant add any more delivery times because of the plan Im on. I dont want extra. Just the one will do. I pay $30 month for water and I cant get any of it? I have to wait an entire month until my next delivery date. Unbelievable. They dont skip charging my account for the water I didnt get, though. Im not happy and do not recommend this service to anyone

I love Culligan of Spokane. If I could change anything to give 5 stars it would be to have the water dispenser that I rent from them to be serviced and cleaned semi annually or even annually. Just for health reasons.

We have had a great year with Culligan of Spokane.We appreciate the service directly to our home, the refreshing taste of the water and the excellent customer service! Thank you Culligan for last year and for many more years to come!

So far the product we purchased and had installed is working okay. Time will tell us if the unit is worth the money we invested in it. When the unit was first installed there was a component (Control Unit) in the new unit that was not working properly and had to be replaced. This took a week to complete although the unit did operate OK during this time. We are very pleased with the two people we dealt with in purchasing and installing the unit. Both were very knowledgeable and professional . Your installer did and excellent job of installation and set up, and was very thorough in providing us with the information and direction we needed on the unit. Overall at this point we are very satisfied.

Culligan sets the standard for customer service! They are responsive and customer oriented. Their prices are more than fair for residential water. Highly recommend.

The technicians were very helpful and professional. They explained what each of the system componets, filters, brine, control settings etc.. does and what I need to do to ensure the system continues to function properly for years to come.

Consumer Beware! I’m amazed these thieves are still in business. I can’t tell you how many people have told me how bad they are and how they had an experience similar to ours. Yet when they placed a negative yet accurate review about how they were cheated by this company, somehow all those negative reviews jut seem to disappear! Coincidence? I don’t think so...crooked cheaters...absolutely! Don’t walk away...RUN! Sad to say but true. Never do business with them as an individual or as a company! NEVER! I gave them a one star because I can’t go lower!

These Spokane Culligan folks are hardover on customer satisfaction. They will stick with it until an issue is solved. I highly recommend them.Phil R.

For my 4 years in Spokane, Culligan consistently delivered on time and always notified me of pending deliveries. The one time I had a leaking bottle, Culligan immediately replaced it. Excellent product and customer service.

Nice water softening system. Tastie and reliable reverse osmosis water filtration system. Quality customer service and service personnel. Very fair pricing.

It was good

I was not impressed. I rented a water softener for my carpet cleaning setup. When.i brought it back to cancel I was told I was good to go. A month later o received another bill from them even tho I returned everything I had rented. I went be using them for anything again and I cant recommend them to anyone

Culligans water is very refreshing, clean, and affordable. I was so relieved to be a Culligan water customer during the recent Airway Heights contaminated water issues. It was nice to know I had a backup right there in my kitchen when my husband and I (and our pets) couldnt use our own faucet for cooking and/or drinking. I once forgot to put out my empty containers out on water day and instead of driving by, they stopped anyway and left me two bottles. I was very grateful for this. I have a bad back, so I asked one of the delivery drivers to always make sure I was delivered the bottles with handles for easier movement. Theyve delivered bottles with handles every time since. Signing on with Culligan was one of the best spending decisions Ive ever made. Dont know why it took me so long to get on board, but now that I am, Im not going anywhere.

Wonderful people at Culligan. If all business were this efficient and courteous what a great place we would live in. And the water tastes soooo good.

The product seems to be working well for us, I dont have any previous experience with water treatment systems to this degree. The service is great everyone is really helpful!

Culligan is about as good as Comcast. Their customer service is non existent. We called because the dispenser was leaking quite heavily and they said they wouldnt come until the following Thursday, a week later! They will now be getting the bill for the carpet cleaning and repairs. Also been finding plastic debris in the water for the past 3 bottles. Terrible!!!!

Culligan has a 8.0 PH, which is ultra important for health. It is absolutely the best tasting water on top of that. CULLIGAN, 5⭐️

Perfectly spaced delivery dates, quality water, quality dispenser

Good customer service and skilled technicians on the installation of the new softener unit at one of our homes and repair of a softener unit at our second home.

Willing to listen when you have a problem with the service that was provided, and make it right in the end, and come to more than fair solution.

Always arrives as scheduled. Easy to call and make changes in delivery schedule.

We love the convenience and quality of service provided to us. And weve had the same delivery driver every month and hes great!

I have been very pleased for many many years,,,I work and am not home on delivery days,,so they deliver and leave on my porch...I appreciate their willingness to work with me,,,customer service is great

Friendly staff love the water

The people are professional and courteous. Installation was quick and the end result is Fantastic!!!

Some really nice fireplace inserts.

I recommend CULLIGAN for your soft water. They are the best.

Culligans is such an awesome friendly fast paced environment they get you in and out no hassles no delay you get your freshwater so you can continue about I do recommend this place and give this place five stars thank you Culligans you guys are good guys😁

Responsive and thorough. Were happy to have had their service and expertise.

Great tasting water. Affordable and convenient.

Price is cheap. Dawn is awesome!

Love the water and the convenience of home deliverance good price.

I like the taste of the water and the fact that it is delivered right to my door! The water has no chemical taste and the customer service is great!

Do NOT use this company! Took them 4 months to alert me my card wasnt working. They demanded payment as if it was my fault. My husband had gone in and picked up water because we missed our delivery and they said nothing, just collected $50 they said he needed to pay. Nothing about my card not working ( I got new one) Needless to say I paid them off, gave them my water machine ( by force after 4 years as a paying customer they wouldnt continue to service me) After all this I recieve another bill for $3.70...apparently that wasnt included in my final balance the driver had when he showed up to collect my machine!Is that pathetic or what? I think so! Bad business practices!!!

So grateful to know I always have good water.

This company is the WORST. They over bill, run payments incorrectly month after month, refuse to deliver on time or regularly, and if you call, you get put on endless hold and transferred over and over to people who know nothing. Trying to explain simple things such as delivering more, or on what day, they act like they have no idea what you mean. This is the COMCAST - XFinity of water companies!

I’m afraid I have to revise my original review. When I bought my new $8000 system from Culligan I was very happy. The salesman I was dealing with was so nice and lead me to believe that I was in the best of hands. Sadly he made a bunch of promises that Culligan did not follow thru with. I suggest anyone considering dealing with this company make sure you get everything in writing. They certainly talk a good talk... but that’s all you get a lotta talk. You see it’s been almost a year since I was sold that overpriced boat anchor of a system. I was told I would be put on their VIP program... for about -$20-$25 a month and that they would take care of anything I needed. I was fine with that as I do have a complex system and a lot of iron in our well water. I felt like after spending that much money for such a complicated system it was worth a monthly fee to always have piece of mind that we would have water.However, The company said no that they would not honor that. Too bad so sad. They also unhooked a chlorination pump that was keeping the iron bacteria under control when they put their new system in. So guess what? The bacteria went rampant and all the sudden was in everything toilets, bathtub everywhere!!! Of course not their equipment so Culligan would not fix it. When I called super frustrated because all my water was brown ... They told me the only way they could fix it was if I bought another $8000 worth of equipment!!! Lol Are you kidding me??? The first $8000 in equip didn’t fix the problem. They would not pull it out and give me my money back because it was past the 30 days although it has not worked right for a consecutive 30 days since they put it in! When I called them sometimes it took a week or more to get a response as they were between offices or some other BS excuse. Three weeks ago I called Becky the “regional manager” she did not even bother to return my call. I had a plumber out and he told me the the overpriced softener I bought from them is not working properly. (water is not getting in to it like in should be to be softened) they still have not returned my call for service on that either.They make a lot of promises but do not follow thru. Once they have your money you are no longer VIP they treat you more like you are a PITA! Do yourself a favor. Get several bids.. and if you do decide to do business with Culligan get it all detailed in writing and signed off on by management. I would hate to see anyone else lose this much time and money and still not have water for thei family.

The techs were prompt, courteous, and very thorough.

Closed on Friday to get water. Makes it hard for working people

DONT DO BUSINESS WITH THIS COMPANY IF YOUR BUSINESS IS CLOSED ON FRIDAYS. IT HIGHLY INCONVENIENCES THEM AND THEY HAVE NO ALTERNATIVE TO OFFER.

Great water and filtration options

Great!! Water bottles are heavy but water is heavy..

Always top notch

Excellent service!

Love the products!

Great

OVERPRICED