Went in asked an associate which isle that the item that I was looking for was in. He said go to isle 13 and walla their it was. I love when I can go in and go directly for what I want to purchase. A speedy in and out. I work at night and do not want to spend my day time searching for my wants and needs. Thank you to all your workers who know your merchandise and are able to direct us to the areas we need. That made my day and got my project completed in the same day for my time is precious 💗☺️

I came in to have some custom order blinds adjusted and Ms. Lynn took her time and manually assisted as the machine was not an option for my blinds. She did an awesome job and I was able to go home and hang my blinds with no further issues. Thanks Ms. Lynn!!!

I love Home Depot, but the store at 20131 N, I-45, Spring, TX 77373, has to be the most poorly ran store in the entire company. There were no flat bed carts available in the landscaping area or parking lot directly in front of nursery area this morning, there was only one associate checking out about 30 customers. It was a nice day, so there we many customers just in the outside nursery area. I counted 5 flat bed carts and all we in use. I talked to at least six customer service associates and none were willing to make any effort to bring more carts over from the other side of the store (commercial lumber area). Had brought up this and the issue of no hand soap in the mens restroom to a supervisor on duty, Sarah. She stated they had been aware of the soap issue in the mens restroom for a while, but were only just now going to get soap from the store shelves and place in the restroom to correct problem. While I was in the restroom, I had witnessed a store associate disassembling a wall mounted soap dispenser in an attempt to get soap for his own personal use. When I confronted him about the issue, he completely dismissed me as if it were my problem to overcome now. He presented with the attitude that it wasnt his job and wasnt about to assist or bring it to the store managers attention. This is all unreal to me, but apparently the way Home Depot conducts business on a regular basis, and the proof is in their own employees total disregard for their store and its customers.

Customer service is excellent. The agent went out her way to help order our new grill and to set up free delivery.Update on 06/30/2021Delivery was made 3 days later. It was scheduled for Monday June 28,2021 from 6am-8pm. I waited all day Monday and received a text saying the delivery was gonna be delayed for next day. I called on Tuesday and spoke with someone over the phone and was told our order is on the truck and should get it soon. Called back after 6 pm and was told it will be delivered on Wednesday from 6am- 8pm.Worst delivery service and poor job Putting my grill together. Don’t waste your time buying anything that has to be delivered, it will definitely disappoint your experience and expectations for this store.Once delivered I asked for the grill to be placed on the patio and the driver just sat it on my grass.

Ida in customer service department has the worst attitude I have ever experience from any Home Depot employee. Couldn’t find a manager to complain to. Heck I couldn’t really find any employees in this store today. Really bad experience. Won’t be back to this store

Fred and Janis were so very helpful today in the Lumbar department! They helped me find everything that I needed for my project and gave a few pointers and laughs along the way. Excellent customer service. Thank you! This visit made my day. ☺

Overall I love this store. I shop here a ton as I am an avid DIYer. They generally have what I need at the best prices. Their curbside service is excellent and the cashiers are friendly. Ive been using their ship to home service a lot lately and many items ship very fast.

Want to personally thank Sarah for being so nice. She helped me get the merchandise I needed and was a true customer service professional. We need more like Sarah! Even had help putting it in the truck. Excellent experience.

Well I hate to say this, this is going to be my worst review. I had one of the worst experiences inside a home improvement store. I was looking to have some blinds made..custom cut. One of the employees, a caucasian female woman probably in her 40s walked past me. I stopped her saying, excuse me..She didnt stop, not immediately. She took a few steps more then stopped turned slowly rolled her eyes and didnt even address me! Didnt say one word!Lol! Maybe she was just having a bad day.Well, screw that! I immediately left that atmosphere before I began having a bad day.So I moseyed over to the Lowes just across the parking lot divide and got exactly what I needed. Out the door within 15 minutes and they were all smiles. Good morning happy to help me and answer my questions about custom and many blinds. Nobody there made me feel like I was inconveniencing them to do their job.I will never step back into the spring Home Depot again. I have spent a lot of money in that store as a contractor. I wish I had looked at her name tag! I would have splashed her name all over this review and maybe she would have lost her job for being a....Negative Nancy...

Went in to buy a mailbox post. Website says they have 12. 3 associates and an hour later nobody can find them. Great job!

Fantastic customer service!My wife is a teacher having a rough couple years with covid. I decided Id try to take some chances right when the store opened and see if I could find the 12 for skeleton shes been talking about.Two fantastic associates getting off the night shift, woman I believe whose name was Amy (please forgive me for forgetting) and a man who had been working a double helped me make her day.The last went above and beyond and helped research the skeletons availability at Houston stores and made some calls but it didnt appear there was much luck. She went to click out Id assume as the luck ran out, but the man came around as I was getting to the car and caught me. He said once of the stores called back and he helped reserve the last available skeleton currently in Houston.Managers who see this please help to make sure these two associates get my greatest thanks. We secured the skeleton and my wife is extremely happy. These two associates went above and beyond to make it happen.

This Home Depot compared to my home store is amazing. It is clean and set up super nice! Good Job guys!

Store is kept clean organized staff is friendly & helpful very knowledgeable & willing to help what Im looking for when I go there.

Very kind staff and great distribution to find what you need very easily.

Awesome merchandice poor costumer service no motorice car for handycap ppl they need to help the Elder more

Luke, Ray and Ron all walk into a home depot .... Actually, I walked into Home Depot and didnt get a cart. I ended up buying some shelving and was trying to carry them to my car like Andre the Giant in the Princess Bride, when Luke, Ray and Ron swooped in and asked if Id like a hand. They escorted me and shelves to my car, which was on thenoyhet side of the parking lot! I am so grateful, as I thought my tri and biceps might give out on me halfway there! The price of the shelves was great and the customer service was over and beyond!

Ad far as inventory its pretty good. As far as when ot comes time to check out....horrible employees huddled up all over the store, registers 75% are closed which leaves about 3 open so many displays you dont see there is one continuous line of about 15 people waiting to check out. I wish this was a 1 time occurrence but nope I keep trying to give them a chance .

This is the worst Home Depot in the world. They don’t help pro’s. The manager there has instructed the poor employees to not open the door on the pro side, making it very difficult to load large quantities. You also can’t enter the store on the pro side. It makes it very difficult and it’s a waste of time. As we know time is money.I’ll never come back to this poorly managed store. My time is too valuable for nonsense.

Cheapest place I have found to get keys made in town that actually work, $2.16 to 2.40 before tax

Worst experience, waited at self check because last item wouldn’t scan. Hit the help button and stood there for 5 mins and no one came. I decided to get the same item with better tag. Came back everything was gone. Another customer pointed out the attendance lady and I asked her what happened to my stuffed I scanned. She walked away from me and when to another person and helped them. I waited until she was done, she walked away again and went to another check out station and asked her again where is the stuff had. She pointed to a basket that was full of other stuff and what I had already scanned. I just leftThat lady was the rudest person i have ever met

Great social distancing protocols STILL in place and great customer service... one stop shop for all ur DIY projects or modifications to ur home or even ur garden... top notch def 5 stars!

The managers at this location will make sure to help if you ask for one. Not always able to get good help, but it is by far better than the Lowes across the parkig lot.

As a contractor, their app has gotten so easy at everything from telling you where everything is, to matching colors for your paint - it just makes the whole experience as awesome.

#BreakingNews 😳. Finally found 🙌 the elusive Lysol disinfectant spray can this morning 🌄, at Home Depot 20131 I-45 N in Spring TX. They had a good amount on the shelves at the entrance of the cleaning aisle, for $5.97 each limit 2 per customer and no hoarding allowed 😀. They also have plenty of Lysol disinfectant wipes on the shelves. Good luck 👍

We came in to purchase a security door after the measurements had already been taken. Andre politely greeted us since his co-worker who had assisted us before was working with another customer .Andre also took the time in assisting us in choosing the right locks for our door and he also made sure to thoroughly go over the charges with our purchase. Both were extremely helpful and knowledgeable about the door in questionThanks so much to you both, we appreciate your time and attention.

Really knowledgeable people. Very helpful

Generally the same store setup as most and at least they have the paint department in the smartest location at this store. This store seems to have workers who know what they are talking about, or at least it comes off that way.This store is clean, well stocked and although I hate that the tills are so far away from the entrance, the self-help stations are appreciated when the lines build up.Plus I love the fact that this store faces a Lowes so if you cant find it at one store, the odds are in your favor that the other store will have it.I really wish Home Depot would press for some lanes changes with regards to Holzwarth road. There is no middle turning lane so when you want to turn into the stores parking lot you have to take the risk that someone may pile drive up from the rear as it is not normal to see a car (signalling or not) sitting in the left flow lane. The light located near the two stores doesnt have a turning lane either. Potentially dangerous. If you are coming off Louetta I would suggest taking the feeder along the 45 to reach the store to avoid the hazard.With that I am not putting blame on either store but it should be looked at, in my opinion.This store is very busy due to its proximity to the freeway and parking can sometimes be a pain but I never feel like Im in a crowd once inside.Home Depot has a great online store and will deliver to you (after a certain amount) or the nearest store.Overall this store has more helpful knowledgeable staff than the 1960 (Torrey Chase) location, but we go to both equally.

I was returning some items to customer service . The associate Genesis acted like she didnt want to be there. Her attitude was horrible for customer service. Hopefully my next visit will be better.

Good employees kind and helpful was low on stock but overall good experience

Found the paneling needed to complete my project. And adorable too. Isles are wide, not too busy this evening, checked out quickly. Thanks

Ruth in the large appliances was amazing. Our dryer went out yesterday 😩And so the hunt beganHome depot was our 2nd stop and she was just amazing. We needed something quick and could not wait for delivery. She was able to sell off the floor and gave a great discount.Thank you so much Ruth 💓 with everything going on in this world 🌎 you really mean our day. 😃

Got a great deal on ryobi tools today. If you bought the case with 2 batteries and a charger for 99 dollars you could pick another tool for free. I got the impact driver because I use them a lot. The 3ah batteries are the new high power ones that are best for the new toolsI bought the 7 1/4 chop saw and cut hundreds of cuts on one battery making the heavy duty lattice

Most employees very unhelpful. Nowhere to go to ask if an item was available. Customer assistance seemed just for returns.

Always great service and my go to hardware store.

Was looking for plants and found the pathos I needed for my balcony and living space. Wide variety of greenery. Settled on pothos, aloe veras and some snake plants.

They treat you better than Lowes

Never have a problem at Home Depot! They always have what I come in looking for. Great customer service at the self-serve checkout!

Great store in which you can find anything for home improvement, one thing I love about home depot is their return policy, I recommend this place

Good customer service from the black guy at the lumber area.

Very helpful. Lines moved fairly quick. Had exactly what we needed

The associate in the Spring Garden Center, Hyan, is absolutely a fine young man, diligent, hard-working, and very professional. He worked an incredibly difficult and time-consuming task for me, requiring muscles and sweat and perseverance. He then refused my offer of money for his effort. Hyan is a remarkable employee!Thank you, Hyan!May God bless you for your kindness.

While my passed experiences with large home improvement stores hasnt always been great, that was not the case this time.Ken in appliances was extremely kind and helpful. He goes down in history as one of the best employees Ive ever encountered at home depot and lowes combined.I also had a hiccup with a return and Bill in Customer Service was very nice and helpful. He never questioned my motive or made me feel bad for having a problem.Both employees deserve recognition for the great job they do!

Lots of items in stock. People willing to help

Rosaline, in appliances is very helpful and knowledgeable!

I purchased a set of washer and dryer from this store by mistake. The sales person did not give me all the info on the return and warranty info when I purchased then. All she gave me was the short version. When they were delivered the was a problem I was told by the sales person just except it there will discount it. LG explained they would no warranty the damage, that is the way I understand it. Now they don’t want to warranty either piece and Home Depot is telling me the $325.00 for extended warranty is lost for both pieces. Why would I take delivery if this was the case. The assistant manager had the attitude sorry read you paper work. I relied on the salesperson and the delivery person, I didn’t see it in the paperwork . I would not have spent $325.00 if there was a possibility to loose it. When I told the assistant manager I was going to review this “now the threats” with a big attitude, what a leader. The light also did not work in the washer, I was told buy the delivery person the new models did have lights. If had knows that was wrong I would have had sent everything back and gone somewhere else. GO SOMEWHERE THAT IS GOING TO STAND BEHIND THERE CUSTOMERS. There is a lot more to this just can’t put it all in one review.

Went looking to but appliance touch up paint and they didnt have any.

Young girl dark hair at registar said we could go to self checkout instead of checking us out .... hello job security ring a bell... when we the customer no longer require your service your job becomes obsolete meaning you no longer have a job... thanks for being rude to us and refusing to do your job.

Large sélection. Some items are a bit pricey vs Lowes but they usually have what I need.

This is a great store. It seems like I always find myself needing something from this place. It can get to be quite busy and crowded at times. They always have what Im looking for.

Be aware this Home Depot is known for shoplifting. Sometimes employees are rudeOverall, store is well organized.

I love shopping at home depot its a great place to shop the customer service was wonderful

Home Depot Spring Texas 45 and louetta. Have tons and tons of plants Young lady in customer service was so helpful even though it was time to close. She helped me and my daughter above and beyond. Great customer service.

No help, literaly i stayed 30 min waiting for someone . Told then 4 times i needed help no one showed up. I went to lowes across much better service

If you dont what you are doing ladies/guys, they help you and make sure you dont have to threepeat a visit. Lol

I’ve been coming to this HomeDepot for all my building and remodeling needs the past year. This location is the best out of all of them in Houston I’ve been to.They have everything in stock that I’ve needed, and go above and beyond each time I am shopping.Everyone is so helpful, Elizabeth at the Pro desk is the best! And the paint section is quick and easy.

We are experiencing a state of emergency for this winter storm in an ongoing pandemic. Despite the long line, and being out of some basics... Im really grateful for them being open when many stores are closed due to widespread power outages. They had lighters, portable lights and flashlights. Very glad for that.

Picked up some new Toggled lights for my laundry room. These lights are awesome!

Could have been better. We had to ask for help from several different people about one appliance instead of being approached to ask if we need assistance. Three stars is being polite.

The online order process was very easy, and the wait to get my order was very simple, and fast. There was several people helping all of the customers out. There is also a curbside option available as well.

Hm... only 2 cashiers on duty. One inside one outside. Great way start selling Christmas items.

Very nice and clean with hopeful staff

New store coming to Kuykendahl area ... cant wait

I love going to home Depot all the boys are very polite and helpful theyre hiring a lot of youngsters and I like talking to them cuz theyre very professional and polite.

So my family and I just got back into town from out of state and picked up our Christmas tree this morning. I checked out at 0950 from the register and asked the lady if someone could help cut the stump and give me some string to tie it down. She said yes and called someone. It is now 10:26 and I’m still standing here, called 4 people, it’s 41 degrees and raining. What excellent customer service this location has!

Excellent shopping experience. Went in for one item found it quickly. Browsed for more projects and checked out promptly.

Great selection and friendly service!

Found someone to help me fairly quickly and short lines good experience

Always find what I need. If I dont an associate is always available to ask

Could use more signage for products i was lost looki g for presticides

Please do yourself a favor and go across the parking lot to Lowes. this location needs an overhaul when it comes to staffing. Either they are always understaffed, or there is just no associate to help bring things to the car whenever I shop. The cashiers act as if they are doing you a favor by taking your money. As if its not literally their job to do so.

I mostly find whats needed at this location. Helpful staff

I went to customer service to pick up somethings that I ordered online. When i got there no one was in line or being helped and the employees never helped me until I asked them to.

They usually have what I need. Theres always someone to help.

By far worst place I’ve ever shopped it’s truly like hire the most incompetent people on purpose the one thing good about this store is that there is a Lowe’s right across the parking lot

Pretty good! Need to retrain workers though. They were rude and refused to help! After 20mins of asking around, we found a kind soul who did help us! After asking 5 other workers!Only giving 4 stars because we found All that we needed

Please add more cashiers to return department...waiting 20mins is ridiculous bad customer service

Some employees are excellent. No much to say about the other 50%.

The girl that returned my items was great. Very professional and helping everyone.

The employees that work there are extremely friendly, helpful and knowledgeable. One employee in particular, DAVE, helped me find the right concrete anchors, screws and correct masonry bit to install a door threshold. His help was TRULY appreciated. Employees like that are definitely a rare breed in todays job market

Great selection of improvement & repair merchandise.

Helpful but didnt have what I was looking for

I tripped on aisle 2 ! No help for 20 min

Home depot always has what I need for home improvement!

Never. I say never buy anything from this store. Manager is fine. Workers has no knowledge of there own products. Tell me to google to find out about the product. I bought a grill from them last 2 weeks. They had a special spend over 400 Free assembly and free delivery. They just pick a random grill. Didnt let us pick the one we want. To see if all parts were there. Didnt know we be getting the floor model The delivery driver just drop off the grill front patio in the rain. Never call or text to tell us they are coming. Or drop off the grill. Heavy rain. So we had to dry it off and check to see if all parts are there and if all works properly. We spend 600 dollars for a nice grill. Not a cheap one. Nothing works. The assembly was horrible. So luckily the manager giannis. Help us to find a good one without missing part. Everything works. Bow waiting for the delivery. That they dont give any time window. If you request a time window. That extra charge. Under the past circumstances. How they deliver it. You will think they make sure i get it soon as possible. I waited all day. Night time still not here. Calling the store all day. Put on hold Several hours. And several attempt. That they never answer there phone. This is home depot. Who claim service with goos quality merchandise. They need to train there staff in product knowledge. And stop using click bait advertising to sell a grill. If you going to offer a service of assembly and delivery. Make sure you have same standards what you promoting. Not some company that dont know what they are doing. Finally answer your phone. Pay someone to works the phone. Ridiculous that the phone can ring and ring. No one answer or know anything about what your company doing. Dont offer a service that you have no info about. Or who you subcontract to deliver your product. Shame. I always buy stuff from home depot. This location need better training. And the managers need to know exactly what their workers are doing. Just answer the phone! No store is that busy Im in retail. I know

Did not have light fixtures in stock or a good selection.

Great place to shop

When is a big box full of things not a big box full of things? When the Store Manager and the staff work hard to keep the shelves fronted, the aisles orderly, and everything clean and orderly looked inside and out. I especially liked that the register staff werent the burnout zombies of other places. They actually smiled and asked how I was doing. Wow.Keep it up Home Depot!

Great selection.. Very busy..

Had what I needed great customer service pointed me in the right direction.

They always have what I need. Great choices.

Very professional, helpful, and friendly. There is so much merchandise to choose from.

The staff was friendly and helpful. safety was enforced. and found what i needed quickly in and out quickly

Can’t believe how these guys and gals always know where stuff is

Very convenient. Was in and out easily.

Great place great people great

It was pretty good,man i think his name antonio he help us good👍

The plumbing department stinks in places like this. You always have to hunt for what youre looking for

Looking toilet paper and cleaning supplies no luck but the place so big I got plenty of exercise

Its a typical Home Depot (though not my neighborhood one), but I was impressed how helpful the employees were in helping me find what I needed.

In and out quickly if you know what youre looking for and where it is 😉