Customer services were so nice and professionals( white glove), second time super patient with a very undecide customer like me who likes it all; the variety is nice but it could be bigger, they make the shopping experience pleasant.one time I had no patience and they work as fast as it could to get me out of the store quickly. I like their services and professionalism.

Ive always received great service from them. I purchased her engagement ring or wedding bands and an accent band for her. Also had them soldered together and engraved. She takes it in regularly to have it cleaned and inspected.

My wife and I truly enjoyed the experience. I found Satar to be very helpful, professional, and funny. Couldnt have asked for more.

Great place, soon as I walked in I was greeted by Brandon the store manager. I had a quick visit and Brandon found what I was looking for with a simple description he knew what I needed. Happy wife happy life.

Linda always takes great care with her customers! We have followed her for 6 years now and will continue to do so! The customer service she provides is second to none!

If I could give this place a -10 I would. Went in there with a gold necklace (actually wasn’t sure if it was gold) to get it repaired after I broke it. The guy came out and I asked them to first tell me what the metal was, and then to tell me how much it would be for them to fix it. He came out and said they didn’t know if it was gold or not.....WHAT KIND OF JEWELRY STORE CANNOT TELL YOU IF A NECKLACE IS GOLD OR NOT???????Then he proceeded to tell me it would be $200 to fix it. Why I said? Well, we will repair it with 14k gold. Why, I said if you don’t even know if it’s gold? What an a—hole!!!Then I went to Yelton Jewelers and they told me exactly what it was and did it for FREE!WILL NEVER GO TO THIS PLACE AGAIN!!!!!!!!!!

Always great service. They were EXTREMELY busy but they still took the time to assist me and I didnt feel rushed. Pleasant employees...

GREAT service, not pushy, everyone is very friendly. Just an overall fantastic experience

Great service with a special performance!!

Ms Linda, said my wife got a 10 table head Turner RING 33 years & going strong

I had a really terrible experience here. One of the managers, Ashley, was very unhelpful. I could tell from the moment I walked in, she didn’t want to help me, I could see it on her face, the ignorant preconceived notions. I’m regretting purchasing our expensive wedding bands from this company. If you’re looking for a company that actually works with customers and cares about your valid concerns, a company that will go the extra mile for you, purchase your jewelry elsewhere.

I love my experience here. Went in to get an engagement ring. Had no idea what I was doing and nervous. But Linda and everyone else at the store made me feel super comfortable. I got my ring and they got a very happy customer.

I’ve shopped at Jared (Kenwood)for many years, however the Tri-County location is really bad. The staff refuses to greet customers. My son and I wondered around the store 3 times still not finding earrings for men. We left very disappointed only because we were never even asked if we needed help. On the other hand the staff at Kay’s Bridge Water Fall is great. They happened to be owned by the same company but the environment is very different.

We were so pleased with our experience with Jared. Jessica Sliker gave us excellent phone support, soothed my frazzled nerves and saved the day! To make matters even better, even though she was not the excellent representative who assisted us, she recognized my voice and my name when we arrived to pick up our bands and had made sure that our purchases were ready, sized properly and in good hands.We were assisted promptly and efficiently by the fine staff at Jared. We cannot compliment the staff and the craftsmanship enough.Thanks so much Jared!

Im very indecisive. Ms Linda has been patient, understands my likes, and is very helpful during my visits.

Nice place and people

Service was great.They went about and beyond,To try to accommodate me..Sales man Satar B.Was awesome!!!!!!!

Needed an appointment to clean and inspect my ring due to Covid. I was surprised to the whole pandora collection gone. Salesman was nice.

Always professional and helpful

BUYER BEWARE! What a terrifying experience. I had my fiances ring custom made here. The work was wonderful and fast. However, when returning to upgrade her diamond (I think a .75 carat to a 1 carat) a disaster happened. The original diamond faced up fairly big and was almost undistinguishable from a 1 carat. They called the next day to tell me it was ready for pickup. When I looked at it something wasnt right. I questioned that day whether they changed the diamond because it didnt look different. I was assured the work was done... Two days later... I receive a call saying they had made a mistake! One of the employees was cataloging the traded in diamonds and realized they DID NOT change the diamond in our ring! If the employee would have not checked the serial numbers I would have spent an extra $2500 and not received the product I purchased.

Satar and Katie did a fantastic shop helping me out with my choices. Very professional and courteous store. Good salesmanship and expertise.

Always helpful! I need my rings cleaned and plated, I needed them by two pm. When the time came back as being done after four pm I told them about two o clock. They went back and talked to the technicians came back and said that would be no problem. It was highly appreciated how they worked with me and my schedule. Highly recommended this location

Good Product but not worth the hassle of dealing with this location. I have to admit that I love the piece of jewelry purchased from this store but have a very difficult time understanding why the employees are incapable of customer management when more than two customers enter the store. Today I went in an attempt to have my bi-annual required inspection and cleaning. As I entered the store, two customers were being assisted and I was told I would be waited on soon. As time went by, more customers entered and after a clerk completed her transaction with her customer proceeded to ask who was next. Some guy mistakenly thought it was him and was corrected by me. When she seemed to ignore my contesting of who was next in line, I became fed up and left.Lets be serious: any run of the house deli, restaurant and store can manage how people are waited on by employing drive-thrus, number taking systems or other methods to eliminate the hassle of arguing with another idiot customer about who was first in line. How is it that Jared...A store that spends millions advertising its appreciation of customers, not be intelligent enough to employ some method to control confusion among customers?Anyways, point is that they sell a nice product that you can find elsewhere by companies offering much better and more intelligent customer service. My relationship with a company is often dependent upon these types of details, not price.

Very friendly staff. Took their time with me picking out a new bridal set. They mount the stone, do repairs, solder, size and re-plate right there in the store! On the same day most times. That means a lot after being with a place that took 6 weeks to get rings back. So far very pleased!!

As always, top shelf service!!! Brandon always goes out of his way to help and say hello when ever we enter the store. Alex is extremely personable and helpful along with knowledge of products. Ive have been with Jared for over 4 years. Refuse to go anywhere else. This store always goes way over expectations. 5 star service everytime !!!!!

Satar is the man. Once again he helped us find the perfect piece. If you need a friendly knowledgeable and darn right honest person ask for Satar and you will not be disappointed.

Fantastic service!!!! Ashley created me as soon as I walked in and was the best. While I did purchase my watch directly from this locatuon, they help me with service on it throughout several visits. I can not recommend this location more. I will be back!

I am so happy with the experience that I just had at this store. I had to buy a replacement wedding set due to mine being lost. I went in and got a set that I loved. They sized it for me and I got it back the same day. When I got home, there was something with one of the stones I wasnt happy with and I went in the next day and Brandon, the store manager, and Lynda spent a couple of hours with me going over all my options and we looked at different stones and rings doing everything in their power to make sure that I was 100% happy with my ring. We ended up changing out the stone in question and I couldnt be more happy. They ended up getting the stone changed out the same day (even though they didnt think it would be finished until the following day) and now I have the most amazing ring. I also had a mothers ring custom made at this store a few years ago and it turned out beautiful as well. I will return to this store for all of my jewelery.

Jeremy was extremely helpful and professional. I would recommend him for all of your watch and jewelry needs.

They were extremely helpful and very patient. I worked with Ashley and Jeremy to find a stone, which they did a wonderful job of. I got a really pretty stone at a ridiculously low price. After that I worked with Satar to pick out a setting and getting financing in order. He was equally as awesome. Ive never been to another jareds before but here they worked really well as a team and were all really knowledgeable. I cant thank them enough.

Customer service on point

These people have earned a customer for life. The manager Brandon helped a newer associate that found a small flaw in my wifes ring for our semi annual inspection. The service over the 3 months was unprecedented. The diamond had to be custom cut, and Brandon advised us itd be a lengthy process. He encouraged me to check back frequently, that theyd call the manufacturer, and would follow back up with me. Everyone Ive encountered at this location has been terrific. Well be back to upgrade, and I wholly recommend these people as they dont sell with pressure, but with service.

We are repeat Jared customers (other locations) and have spent a significant sum there, but we were surprised a couple of months ago when we went in looking for something and not a single person acknowledged us or asked us if they could help us. We walked to the back of the store, didnt see what we were looking for, and left, and decided wed try not to use that location in the future.

Great customer service and overall a great experience. I even had to purchase a replacement earring two weeks later and they accommodated my situation. All in all they listen and work with your request.

Great friendly peopleQuality productsService plans that are honoredNot the cheapest. But you get what you pay for.

Brandon, the manager, is seriously lacking in customer service skills. Purposefully escalated a confidentiality misunderstanding over the phone using a condescending, patronizing, immature and unprofessional tone and manner of speaking. In store, Brandon proceeded to throw gas on the fire. Im not going to lie, I came at him first due to his smart comments on the phone. We exchanged words by yelling across the store while he had a customer in front of him. In my world, I deal with HIPPA, all day long. I can deescalate a disgruntled caller or visitor in a heartbeat....thats customer service. He never should have engaged with me while I was that angry. He should have calmly explained the misunderstanding not provoke a screaming match.All other employees were wonderful. Too bad they work for a tyrant. The entire climate of the store is soiled by his existence.If you must go into this Jared, see Theresa the Assistant Manager. She is extremely kind and helpful as are several of the staff.This was my first and last experience with Jared. If it wasnt my dear Mothers Day gift, I would have returned everything I purchased, as Brandon, the Manager, suggested I do. He doesnt need my business, why does he deserve yours? Just food for thought.

I cant express how horrible the customer service has been at this store. My husband purchased a very expensive anniversary ring for me on Nov. 29th. They did not have my size. I was told I would have the ring in 2-3 weeks, well in time for the holidays. When I had heard nothing in 2 1/2 weeks, I called to check on the ring. The manager Theresa called me back and left a message and told me she would check on the ring but the business that was sizing my ring was closed the next day, which was a Friday. I called the next day and spoke to another employee. She said that they had actually received an email from the business sizing my ring on Dec 11th.....THREE DAYS BEFORE I CALLED THEM THE FIRST TIME and was lied to, that the ring was on back order. She said she would try to put a rush on it and someone would call me on Monday. When no one called me on Monday.....surprise, surprise....I called them on Tuesday. I was then told my ring would not be ready until the end of January......NINE WEEKS, not the 2 to 3 I was originally told. I was then told to call customer care so they could help me because of all of the horrible customer service that I had received so far. I called customer care. The person I spoke to apologized and said this was awful and they would take care of it and that I would hear back from someone in 24 to 48 hours. I also received an email stating the same thing. 48 hours came and went and I never heard from anyone. So much for their customer care department. I called them again and was told I would hear from someone in 7 to 10 days .....quite a pattern of lies and horrible customer service. DO NOT BUY YOURSELF OR A LOVED ONE ANYTHING HERE UNLESS YOU WANT TO BE LIED TO, IGNORED AND RECEIVE ABSOLUTELY NO CUSTOMER SERVICE OF ANY KIND. You can find the same product at many other jewelry stores at at a better price and be treated with respect.

Jordyn and Sam were awesome! They were extremely helpful. I would absolutely go back to Jared just for their service.

This place is always very helpful and a great selection.. We get all of our jewelry here! Make sure you come in periodically and get all your jewelry cleaned!

Love, love, love this store and the gentleman we worked with. Satar Baghbanian was not only knowledgeable, kind, and considerate, he was entertaining. My husband and I truly enjoyed our experience with him and will return.

Pleasant. I have been treated with courtesy and respect during each visit

Took too long

Debbie was amazing, was able to take care of my wants and get me the right price I need!! Would recommend to anyone :)

The sales people were nice but very pushy. They convinced my boyfriend to give them his name and information to save the ring I found that I like, even though we both knew we probably wouldnt end up buying from Jared (they were the only store open at the time). They ended up opening a CREDIT CARD for him without even telling him thats what they were doing. Very disappointed as thats NO way to conduct a business. Why would I shop there knowing they took his information and opened a line of credit without his consent?

We have the best salesperson in the world in Linda.

Have been going here for routine cleaning & inspections for my wedding set - everyone is always professional & courteous. Highly recommended!

Been doing business with Jared for years now and always a pleasant experience! Satar is an absolute joy to work with! Just changed out my center stone from my wedding ring to a larger diamond and made the original into a gorgeous pendant! Duc does amazing work and your jewelry never leaves the premises. I was totally stunned & even speechless when we picked it up!! I cant say enough about how pleased I am and Satar made the experience so very special for us!! Please do yourself a favor and go see him for your jewelry needs.

I received excellent customer service with Satar I highly recommend you to shop here

Great customer service

Dont shop here. Lots of Jareds around town. This one ignored you when you walk in. Gave me wrong info and sent me to Beaver creek Ohio for a ring that wasnt there. Staff at Beaver creek was friendly and helpful. 2 experiences at tri county both bad. Unless you have an hour to wait for someone to help you....dont go here.

Have been buying my wifes jewelry and gifts from them. I have to say that Satar our Jewerly specialist went above an beyond. I highly recommend Satar. His knowledge and helpfulness in find what you need and with in budget was more then anyone could expect. Duc in the repair center knocked the piece of Jewelry out of the park. Do yourself a favorite you want great service at a great price go see Satar. Proud to say that Satar is like a friend. Thanks again for the great service.

My husband and I have been Jared customers for nearly ten years. We stopped in to the Tri-County store Saturday evening, the 11th of August, to look at Tag Heuer watches for us both for our upcoming twentieth wedding anniversary.We were not greeted by a single salesperson upon walking in the store. We walked around the store looking for the Tag Heuer display but didnt see it. Still, not a single greeting by any of the salespeople working. We understand if everyone is busy with a customer, but to let a customer, long-time or new, walk in and be ignored is unacceptable. After it was made clear we were not valued, we left and it is unlikely we will shop at Jared again.

Great service and very helpful!

Ive been a Jared customer for years. Ive never had a bad experience at any location, but Ive always had exceptional service at this Springdale location.

Awesome customer service!

They offended my girlfriend by telling her that this store is for paying customers while we were paying customers who had an item there. I can not support a place where they treat people with no respect and they will not be getting any business from me or anyone that I know ever

Very nice very expensive

Loved it!

👍👍

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