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Seaside Pools & Spas, Inc.
4686 N Thompson St, Springdale, AR 72764, United States
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Seaside Pools & Spas, Inc.
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El
Review №1

Celicio, who’s name is originally spelled “Celiceo” was here yesterday, to clean maintain pool and fix a small leak. He was the best man we have had out of all the other great workers. He fixed a water leak in our pool machinery, he would run to his truck and back when necessary and completed the job efficiently. He was also very kind and honest and friendly with excellent customer service as he performed excellent service as well. He also gave us some very helpful advice to help us know what equipment upgrade (pool vacuuming machine) we should consider for next summer to help keep our pool clean. It’s newer and it’s called a “Dolphin”. I love Eliceo and he helped make our day much happier. It’s refreshing to have such a dedicated and skillful worker who also shows he cares for his customers.

Ty
Review №2

Serious customer service issues here. Staff doesnt even know what types of businesses they are allowed to service pools at. They had agreed to service my businesss pool several weeks ago and then stopped communicating with me altogether. I had to call multiple times only to be told someone would call me back- which usually didnt happen til 2 or 3 days after I had called them. Then, they called me today to let me know they wont be able to service my pool after all due to the type of business it is. Now here we are in mid May and I wont be able to find anyone to service my pool this late. Avoid using these people at all costs. Thanks for screwing me over, Seaside!

Ma
Review №3

Juan is an excepitonal. My pool has never looked better. Diana is so helpful over the phone

Ja
Review №4

Seaside Pools Service department offered prompt and extremely friendly customer service. The repair work provided to our pool equipment was completed on the original giving time frame, and charges were extremely fair. Service Manger Jerry was up front and honest with all information from the start. Diana kept me informed of all updates from start to finish. Seaside Pools has installed two inground pools for us with excellent Quality and craftsmanship. I will continue to always recommend to my Friends, Neighbors, and Family to give SeaSide Pools a call.

Pa
Review №5

Website and google says they are open until 5 on saturdays. It’s 4 and they are all closed up.

Ma
Review №6

I had Seaside come out for a call on my pump. They came out quickly and Junior was our technician. He was friendly, professional and quickly determined the issue and got the problem fixed! Thank you for the excellent service,

Sh
Review №7

I have been very satisfied with the service I have received from Seaside, particularly Lee! Lee is always knowledge, thorough and takes extra time to explain things well. I’ve learned a lot about pool care from him!

Sh
Review №8

Seaside has been servicing our pool for quite sometime now. They have always done an Excellent job in the upkeep . My father is Ret. Col.Richard Lindsey and we would like to extend an extra thank you for the Wonderful job technician MICHAEL has done. He is very knowledgeable and Proficient and a very kind gentleman. Thank you Michael. 🐸. We always look forward to pool time after your visits.

Cu
Review №9

Seaside installed a nice 18’ round 4’ High steel pool back in 11 yrs ago land been a wonderful add to the back yard. An older couple with 4 grandsons showed up at 8:30 am the left 5 hrs later and they said it should be full by 10:00 that evening. They did a great job and each grandson knew their specific job and worked extremely well.I believe I’d still be unpacking the boxes today if I hadn’t got them to install it. Very nice experience and I highly recommend Sea Side Pool.Curtis Wilson

Da
Review №10

I own a small masonry company and had a problem that was extremely difficult to solve. Not only did seaside pools come to the rescue, they did so with professionalism and speed.I was able to make a phone call describing what I needed, and they had it waiting for me in the front room when I got there 10 minutes later. Try to find that somewhere else.

ka
Review №11

It was clear from the moment the rep arrived that they had plenty of business and he really didnt care whether they did the job. So I will not be going with this company. Put off by their attitude ...

Ty
Review №12

Our pool had been taken over by algae and Seaside was super easy to work with to get it resolved! They had someone at our house the next day and fixed everything Super Fast!! Very happy we chose Seaside to build and maintain our pool and will recommend them to everyone in the future! Great people and couldnt have had a better experience!

be
Review №13

I have used Seaside Pools for the last 20 years and have always had excellent service. Over the years they have installed pool liners, pool covers, pool equipment and even a new slide. Each time their service department was prompt and took care of each need with great service

As
Review №14

Seaside Pools has been servicing our pool for a year now. They have always been easy to communicate with, quickly complete repairs and keep everything in good working order.

Mo
Review №15

We were looking for a quality spa and shopped around in the area for best quality for best price. After visiting with Seaside Pools and getting information on the Caldera Spa, we decided on the Vanto model. According to comparisons and research, it was a good price. Customer service in the sales department was attentive and well knowledgeable about the product and care. It was delivered at the exact time requested and set in place within an hour including having the cover butler attached. Would recommend anyone to give them the opportunity to serve you....Good service and great quality...especially to the guys that delivered it!!!!

Tr
Review №16

Very thankful for the Seaside Team in the service department. The department lead Jerry is honest and delivers on what he says he will do. Jason is a top notch professional who knows pools and provides great wisdom and leadership. Thank you for taking care of our pool

Mi
Review №17

Great group! I highly recommend working with Blaine. He is very knowledgeable. He also consistently answers his phone. Which the competition did not. You will not be disappointed.

La
Review №18

Im only giving one star because it wont allow me to give zero. The service people do not show, cancel no notice and the manager is rude. He basically hung up on me.Follow up: Jerry from Seaside called and apologized profusely! He looked into it and went above and beyond to make up for the situation. He didnt have to, but did anyway. Now thats an example of a good leader. Will definitely give them another chance.

Br
Review №19

Love my Caldera spa i purchased from Seaside. Great pricing and very knowledgeable.

ka
Review №20

Had our pool built in 2017 with the help of Mr. McClure. Even with delays due to weather that are totally unavoidable the pool turned out amazing. Very rainy year. We now have it serviced that helps take the guesswork out of it. Very pleased and love the water slide that is a huge hit with the kids and enjoying this hot summer. I would recommend a water slide for anyone with kids.

An
Review №21

Over the top in service provided by sales Brian Green, Job foreman Mike Lamont, Jarrod in technical support getting the pool service up and PH balance education. Communication excellent from start to finish, dispite our rainy season the project started and completed in the exact time we talked about. All the labor crewmembers showed excellent service, explaining to kids what they were doing, never left any mess. I would recommend Sea Side Pools Springdale to anyone looking to add a pool. So glad we chose SeaSide over our First choice of what we thought we wanted.

Co
Review №22

Best pool company in NWA! Mr. Blaine Mcclure is the best in the business ask for him when you get your new pool. Great people and very friendly as well! Glad I chose Seaside pool! God bless!

Ja
Review №23

I am so pleased with our Seaside experience!! We “know” pools, swimming, service, etc. Seaside resurfaced our pool and deck (due to etching from salt (I would NEVER recommend a salt pool EVER - SO EXPENSIVE to maintain compared to my old chlorine pool), so, Seaside easily converted us back over to chlorine🙌🙌, found/fixed every leak in our plumbing, etc. Very Pleased!!! Would “highly recommend” Seaside Pools!!

Ta
Review №24

They did a great job on my backyard cool deck and I love my Caldera Spa. Great company to work with!

Sh
Review №25

We have never had any issues with this place. They have always been very courteous and helpful with any and all questions and overall help regarding our inground pool and our spa. Jerry has went out of his way to make sure our Bluetooth speakers were replaced in our spa..in a timely manner and he is a great communicator. Always returns calls..and is very polite. He even helped me with suggestions for repainting a pool slide even when they didnt have product I wanted. Always ask for Jerry. Youll be glad you did!!

Be
Review №26

Great place, we needed sand for our pool filter.

r3
Review №27

I would love to do business with them if they would just answer the phone

RB
Review №28

SERIOUSLY, $80,000.00 DOLLARS FOR A POOL THAT IS 20 X 40 RECTANGULAR? Initially I called Seaside because someones reviewed this place as the least expensive, so I thought why not price out a pool. Not even close to reasonable for sticking a hole in the ground they are asking 80 thousand dollars???? OMG. Now keep in mind this did not include ELECTRIC (add an extra few thousand), and concrete decking. I have never seen such high prices to put a hole in the ground anywhere in the country like in Arkansas. Simply outrageous.

Ji
Review №29

After our new pool was installed it began to leak and after we were told it was fixed and to refill it, it leaked again and again. Seaside said they would pay our water bill because of the trouble but did not, and not will not answer phone calls from us. They also promised to close our pool under the cost and also will not. Ill never recommend or use seaside again.

Le
Review №30

Started the job, made our payments as they requested, then waited, waited, waited for them to get the job done. Horrible customer service, I guess they have too much business and can get by with it. Better off going somewhere else.

Ro
Review №31

Ive never been to the store before or needed Pools & Spa services, but I almost got into an accident with one of their truck, in which the driver was VERY dangerous and careless for as many miles as I could see on the highway. It scared and upset me enough for me to not want to have anything to do with this brand and company.

Ja
Review №32

Turnover is high, customer service is underwhelming. After 3 years of missed appointments, shoddy service and unreturned phone calls, I give up. I asked why I hadnt been contacted for a pool opening and I was told I wasnt a VIP customer. After 3 years, a $12,000 diamond brite resurfacing fiasco, installation of a chlorinator -- I thought we might be.Part II: After reading this review, Jerry, the service manager at Seaside Pools, called to apologize for the crappy service Ive received and said that he thought it best to cut ties with us so as not to further upset us. So after 3 years of admittedly crappy service, you quit?

Da
Review №33

Poster child for bad customer experience. They built a nice pool though!

La
Review №34

Pricey but nice enough

Br
Review №35

Pathetic...Customer service is by far the worst Ive ever experienced. We usually have to wait anywhere from a couple of weeks to a month before anyone will even come out to look at our problem. Theyve got a couple of dandies answering the phone - you ask for customer service, and guess who you get? A kid who takes your name and number! As far as the quality of the pool...The pool decking is chipping away in less than 2 years - probably because they used the wrong color in the first place and just covered it instead of re-doing it. It only took about 14 weeks to complete the pool after telling me about 4-6 weeks - probably because no one showed up for days on end (I guess it didnt build itself like they were hoping). True, they were the cheapest around, but you pay for what you get! I wouldnt recommend Seaside Pools to anyone!

Ge
Review №36

Large selection of Chemicals, Pool and spa Accessories and repair parts with a friendly help full staff.

ko
Review №37

Worst group of people to deal with, they dont respond to any of your messages or emails. very slow. They started our pool construction months ago and its still not done. please dont go to them for your brand new pool construction.

Ma
Review №38

Excellent, efficient service!!

Ja
Review №39

Friendly people

Information
31 Photos
39 Comments
3.9 Rating
  • Address:4686 N Thompson St, Springdale, AR 72764, United States
  • Site:http://seasidepools.com/
  • Phone:+1 479-756-6543
Categories
  • Hot tub store
  • Swimming pool supply store
  • Pool cleaning service
  • Swimming pool contractor
  • Swimming pool repair service
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:Closed
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
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