Over the last year, I have worked with a young man Abdul in this Magnolia center. I ordered a Denon stereo receiver and a set of Martin Logan surround speakers.He was very knowledgeable about the products. I made the purchase and set up the install.When he delivery and set up was complete, Abdul came to my house, to make sure everything was correct.He even demonstrated how to set up the surround modes, as well as other features of the system.I see some negative reviews about this center, but I highly recommend them.The system sound incredible.

I had a decent initial experience with the Magnolia design center, but when it came time for them to deliver, they failed in a big way. I purchased a TV from one location and then drove to the Springfield location to pick it up. They werent able to give it to me that night, so I asked for them to hold onto it for two days. When I returned to pick up the TV I had already paid for, they told me they couldnt find it anywhere in the store. I had the serial number and everything and it was the last unit they would have for a while. That was the exact reason I paid in advance and asked them to hold onto it. When I asked them to make it right, they said there wasnt anything they could do. They offered to sell me a lower quality TV and nothing else. Moral of the story is, dont trust them to stick to their word when they promise something that cant be immediately delivered. They dont have the resources or the capacity. Go in there expecting to be disappointed and youll walk out with all of your expectations met!

This is an easy one! When you schedule an in home appointment at the store based on the recommendation of the rep; he sends you a calendar invitation at that moment with the date and time; and he fails to show up or even call to acknowledge the screwup, you certainly earned this one. Dont waste your time thinking this Magnolia store wants to earn your business.

Great Customer Service And Awesome Mangos :D

Cannot recommend -- overpriced, overcomplicated, under responsive. We were doing a whole house renovation and wanted to get expert help to design the audio and wire it for internet and audio. We were expecting to pay a premium but also expected premium service; definitely got the premium price! Not so much on the service. The “designer” guy was really just a salesman. He was indifferent about where to put the ethernet ports and speaker locations, so we ended up with mistakes, including an extra hole to the outside for a speaker we didn’t want. He was late with the estimate on cost and we wanted to get it done with the walls and ceilings open. They were due to close the next day by the time the estimate arrived. It’s a very long story, but in the end we paid literally three times as much to have the house wired as we paid to have our previous, twice as big house, wired the same way. In addition, the equipment estimate he came up with (this was “mid” not high end) was over $50,000! I got rid of them and went to Crutchfield, where I finished the project for around $12,000, which included speaker and TV installation. It would have been even less, but Magnolia chose the most complicated route for wiring, even on short runs of 20’, not really for any reason. I won’t give them the worst rating because the guys who pulled the cable we very professional and friendly. It’s just the salesman you have to watch out for. I recommend Crutchfield and if you don’t want to install yourself (like me) try to hire the Magnolia guys on the side, if they’re available.