Where to even begin? My family has had a terrible experience with both the management and service department of Springfield GMC. My mother brought her 2020 GMC Sierra AT4 in to have something fixed because there was a light on the dash, for the steering column. When we went to pick up the truck it was not only filthy dirty, and it was clean when it went up there; but was also not even fixed properly. (See photos 1, 2, & 3). They intended to send us home in a vehicle that was not properly fixed! We left the truck there to be properly fixed and have had to send it back there 6 times to have things properly fixed as they created other problems when they worked on it. They also sent us home in a loaner car the last time that was full of cigarette ashes and dog hair, and my mother is allergic and this caused her to itch and break out, the entire time we had it. (See Photos 4, 5, & 6) After the last time it was up there to have the charging pad fixed, one of the general managers proceeded to make a nasty phone call to my mother trying to blame her for the stuff that was wrong, that THEY caused! I will absolutely never recommend them to anyone, their service department is terrible and their management really needs to learn how to properly communicate. This is the worst experience we have ever had and we will not be doing any business with them again after 4 previous purchases there.

Excellent service, always available to help with anything. My truck was in for service and they offered me a ride from home to pick up my truck 5 ⭐️

Very professional, organized and detail oriented. Cordial and attentive, sensitive to my concerns. Explained all the features of my car, paired my phone. Great service! This is the second car weve bought from Springfield Buick GMC Cadillac and its all because of Becca.

I purchased a 4x4 van from Springfield in June. I have been searching for almost a year. All the shopping and communicating was via phone and text. Jim and Zack were absolutely helpful and outstanding! I was concerned to buy off of the internet, especially sight unseen (except for photos) The guys sent any additional photos I requested.We have purchased many vehicles across the US and this was by far the best, most enjoyable (imagine buying a vehicle enjoyable), and easiest experience we ever had. They even drove it down to the airport in Hartford late on a Friday evening so i could drive it home to Texas.Put my faith back in car dealerships!Truly appreciate your great customer service.Paul

My experience has always been a pleasure. The only issue I have is why doesnt the Sales person go over all of the options such as oil undercoat or the 70,000 mile warranty beforesigning the sales agreement. I love my truck but I would have certainly argued for the oilundercoat and believe I could have gotten it at no cost . I just think its a shame you offerall of this basically to make a larger buck for the customer and I find it a little dis-honest

I will continue to do all my business here. They were so fair on my trade and gave me a great deal on my new truck! They set up my first service appointment at time of purchase and everybody was friendly and outgoing! The General Manager even came out to personally say hello. Great group of people. I highly recommend............

This is my second vehicle from Springfield Buick GMC and I will be a future customer as well. Melanie and Zack are awesome. Such an easy and positive experience. Thank you so much!!

This dealership was absolutely amazing in helping me with my very first Cadillac purchase! My sales person was so knowledgeable & really patient in helping me to customize my new XT4 setting to my liking! Will absolutely recommend to everyone I know.

I have been wanting to purchase a truck for a while, and knew that when I was ready, Jim Rugg would be my salesman. Jim always makes the experience easy and quick. Between my husband and I, this truck makes our fifth purchase or lease through Jim and Springfield Buick. I always recommend Jim to my friends and family. And, I love my new truck!

We found our 2021 GMC Sierra 1500 Denali at an excellent price with a generous trade-in allowance on our 2016 GMC Yukon.Jason Gibbs, our Salesman was knowledgeable, professional and courteous. Colby Mack, Sales Manager, made sure that we were comfortable with our purchase and never made us feel pressured....a pleasant change from our experiences at other car dealerships we shopped at recently.The entire process from beginning to end was smooth. From the test drive to financing to delivery of our brand new vehicle.We LOVE our new truck and appreciate everyone at Springfield Buick GMC Cadillac.We HIGHLY recommend buying your next car from them.

It starts with communication. Based on the customer service at the service desk and throughout the process, I would say it was a team effort to communicate with us all the electrical problems we had with our Equinox. Then it goes to trust. I trusted their judgement and knowledge on how to proceed in the process. Everything was up front ( no need to go into details here) and they kept us in the loop with parts delivery or lack of due to Hurricane Ida.

High marks for this iconic car dealership in Vermont. I truly recommend the Autosaver Group as your first stop when buying or trading a vehicle. Customer satisfaction is their goal. Just bought my second vehicle from them and am very pleased with their service.

I am a pretty simple kind of man; I like to walk into a store, do what I need to do, and leave. Ive been to some other dealerships, where Ive stayed there for almost 9 hours. But that wasnt the case here. I walked in, told them exactly what car I was interested in, did the test drive, and less than two hours later the car was mine. Melanie was amazing and even helped talk the insurance company I ended up going with down to a lower price overall. The only reason I didnt go a full five stars is because of how many times I was asked if I was sure I didnt want to include extended warranties and protections. Once Ive said no, I will not change my mind.

The staff is top-notch and very personable. Ive never had a negative interaction with anyone there. They go above and beyond for me every time, no questions asked. Ive found my forever dealership, no doubt about it.

Excellent communication, smooth transaction, and they went the extra mile to deliver my truck to my door on a Sunday, 200 miles away.

Staff is great to work with and helped give answers to any questions we had. great experience!

This dealership is amazing, so easy to deal with and we were in and out so quickly. The truck looked amazing when we first pulled up and saw it, it was so clean and shiny. Have never had such a good experience at a dealership as I did here.

Best car buying experience ever! Heather is super to deal with, she is a hard worker and a real go getter!

It shouldn’t take 2.5 hours for mounting and balancing 4 tires with a state inspection. I had an appointment @7 arrived 15 minutes early and the doors didn’t open until 7:10. Probably shouldn’t book appointments for times that the staff is not prepared for. The staff themselves are nice and the facility is nice. The problem seems to be with management.

Great employees! Always very personable and good to work with.

Jim Ruggs was our salesman and he was very professional! He answered all our questions and our needs! Thank you Jim!!!!! May I also add that they are the best GMC around the area I have bought several vehicles for here! They have always treated me well and with respect. It’s my number one GMC dealer to go to hands down!!!!!!!!

Jason Gibbs made my car buying process quick and easy! He went out of his way to make sure I was satisfied with my purchase and that I made it out of the dealership on time for an appointment I had scheduled! I will definitely buy from Jason again!

Becca Ferland was understanding, supportive, friendly, caring, and really genuinely cared about making sure I got everything I wanted, and also assisted my best friend with a purchase. Shes absolutely wonderful, and as long as you keep her, and employ people like her, Ill be a customer for life. Just keep an eye on her soda consumption! ;) Everyone else I encountered at the dealership was also friendly and welcoming. Im glad I found my new vehicle purchasing home. Springfield Buick GMC is amazing, highly recommended!

Jason did a fantastic job helping me perches my new Buick Encore !! He went out of his way to explain everything and make me feel comfortable with all of the features on my new car !! I will definitely let everyone know what a great experience I had. Thank you !!

I was impressed with the professionalism during a very difficult time to find trucks. Casie regularly checked in to keep me informed and the process was smooth and painless

Where do I begin....they are great! My wife is happy, so what else can I say. We made an out of town purchase, they provided all the info we needed to make a decision. They even offered solutions we did not know we needed about vehicle pickup. When it came to paperwork, the finance team had their stuff together and could not have made it easier. Very pleased. Thank you to the team at Springfield.

Went for recall work. Took my truck in garage for a hr. Said I was all set. Got home for them to call me and say they couldn’t perform the job because they didn’t have the parts… go to Auto mall in Brattleboro vt

This is my second truck I bought from here. Both experiences were great. Folks are very knowledgeable and the whole process was smooth. Never felt pressured or concerned about my purchase. Highly recommend checking them out.

I am very happy with my long distance p[purchase. Buying this via email and phone was a lot easier than going to any dealership. This is the third vehicle I have bought out of state and by far the smoothest. Thank you very much!

I have enjoyed buying and leasing my trucks from Springfield Buick GMC Cadillac. I would recommend them to anyone that appreciates good service and professionalism.

Our sales associate Heather was topnotch. She was professional and knowledgeable.

Very quick responses with no lengthy negotiations just a quick honest fair deal.Out of five dealers ships Springfield gmc was the quickest and easiest to come to a deal. I will definitely be a returning customer.

Excellent sales service from Jason and his sales manager this past Sunday. Worked with me to purchase my first new vehicle, and I left with a pleasant experience that was good for both parties. Would consider a vehicle from Springfield GMC anytime I might be in the market.

Its all about THEM! Their convenience, their schedule, their opinion of that what vehicle they want to sell you versus the vehicle you actually want. I had been looking at a vehicle they had in stock, called to say I wanted to come drive it and was ready to make a cash deal. I gave the person on the phone all my specifications and made an appointment to come in to sign papers after the test drive. Prior to my arrival I got text after text and calls and emails reminding me about my upcoming appointment to the point that it was becoming quite aggravating. Then when I finally got there I noted that my vehicle was not prepped and ready for me to test drive but was actually sitting in the showroom. When I went to look at it Melanie the salesperson was on ceremoniously taking photographs of the van and didnt seem to recognize me despite the fact that they had been pestering me about my appointment and I was a little bit early. She stated that she had just sold this vehicle to another person out of state. I was flabbergasted! I asked her if she was kidding. She matter exactly replied that she was not and showed absolutely no concern for me or my time and inconvenience where the fact that I had specifically told the person that I was ready to purchase this vehicle and was coming to do so. She simply replied that is retail unapologetically and never said she was sorry or addressed my disappointment. Then she and Zack tried to tell me I didnt really know what vehicle I truly needed, and tried to sell me a completely different and inappropriate one. Very frustrating and insulting. Their callous, manipulative approach was a total turn off and I wont do business with these people under circumstances in the future. Everything about the way I was treated screamed Shysters! Stay away!

Heidi was so amazing! I have refered a few people to her after having the easiest purchase of my life. I can not believe how much work she put into me getting my new vehicle. She is a real asset to Springfeld GMC!

Melanie was outstanding..She was polite, she listened to what we wanted. Hands down the nicest people. They were super kind to my 11 yr old Autistic son. Patient with us while we try to keep our child contained. They went above and beyond so that we could keep our Kia which was awesome! Thank you guys so much we will surely do business with you again!!!Sincerely Nicole Donald and Elijah Moore

I have bought just a few new cars in my life and I cannot say I think very much good about car sales persons in general. The few times I bought a vehicle, the sales people talked fast and were really slick. I always returned home with a new car, suspecting I overpaid and feeling like my backside should be sore.Then I met Zack at Springfield GMC. I came in to the dealership with a very specific set of specifications for a van. Zack patiently listened to my almost impossible requirements and then showed me a van that exceeded those requirements on the lot.I was confused because as the deal progressed he seemed to be dealing with me fairly. Here, In this place, I finally met a man who was a professional businessman rather than a slick car dealer. A person who was empowered to make decisions rather than having to run to some manager for permissions. A person who really understood what “Customer Service “ really means. Whatever the issue whether it be price or terms if Zack could do it for me he did and when he could not do it I got a reasonable explanation why it was not possible. Zack literally went out of his way to get me every rebate and discount possible and then he sold me the van of “My dreams in Springfield VT.”.When time came to pick up my new van Zack spent at least two hours going over the terms of the financing and then showed me the vehicle and the explained the operation of the van and all of its options. I was was so pleased and felt truly blessed with this sale.I don’t know. Maybe I finally got lucky in buying a new vehicle. All I know is, I feel as I was treated fairly as a customer. I truly understood everything about the transaction. I now have a beautiful new van and my backside feels fine!Thanks Zack, I wish you all the success you deserve in the future.

This dealership is one of the best from the service, to parts, sales, and the best for end the salespeople!!!!!I forgot the management is also one of the best... They had two great dealership Newport and Springfield now they only have one.bob Miller

My experience was better than I expected. Heather was a pleasure to work with. She went above and beyond to meet all of my needs

Quick, easy and friendly! They value your time and your needs!

Excellent Service. Salesman was able to get me to the monthly payment I wanted .Received a fair trade in for my vehicle .

After two phone calls I had the deal I wanted on a 2021 Sierra crew cab. My sales person Heidi was easy to deal with and everyone at the dealership is nice and respectful. This is the 3rd GMC truck I have leased from Springfield. Too bad other dealerships dont work the way Springfield does.

This is our 3rd vehicle in a row dealing with Heidi!!! Very helpful and always helps us out!! Have bought vehicles here in the past as well.

Great staff to work. Made our purchase easier than other experiences

My journey of finding the right truck and cost was a long process. I was so very lucky to work with Melanie from Springfield GMC. She kept up with the constant emails and phones calls from me. She was amazing. This was my first time dealing and working with Springfield GMC and it will not be my last.Thanks again!Harold Craig

They are an awesome place to deal with for purchasing a vehicle, especially Jim Rugg!! He is an excellent salesman. He definitely goes above and beyond to help his customers. Anyone who wants to purchase a vehicle should definitely go to them

The sales department is one of the best Ive dealt with! My new purchase was one of the smoothest purchases Ive ever done and I usually trade up every few years, will definitely use Springfield GMC again!!

Thank you very much for the purchase of our new automobile. Jason was very helpful and easy to work with.Thanks Again JASON.

Went to Dealership to look at GMC Pickups and after a great experience with Melanie Rugg, I leased the truck and drove it home the same day. Thank you Melanie for a great experience and selling me a truck that I truly wanted.

It was an awesome experience there thanks to Heather Thurber. To Heather Thurber who came in on her day off which coincidently was her birthday to close out the deal. Wow! Extraordinary customer service and a great experience.Terri Melville

Updade: Were told the vehicle we were purchasing was in St. Johnsbury, VT on the Saturday that we purchased. Found out on the following Wednesday that the vehicle was actually stuck in customs and in Rhode Island so they couldnt make their delivery date as promised but we were forced to sign all the documents on Saturday. They had already filed the financing paperwork for our trade-in with the bank and so we couldnt back out of the deal or swap with the vehicle they had on the lot; total bait and switch. When the promised truck finally arrived it was missing the integrated tow braking system as well as the electric front seat adjustment functions and was 1 week later than promised. So they cheated me out of a weeks worth of ownership as well because the new payments start as of Saturday when we signed the documentation. This was a botched deal from start to finish and left them scrambling to try and make things right but all it did was make me highly unlikely to buy anything else from Springfield GMC. Very unsatisfied customer!

Melanie is awesome!!!! Great job! Perfect car for my needs! Painless process! Def went the extra mile.

Very simple. The majority of the deal was through text message and the home delivery was icing on the cake!

I thought heidi was excellent. she listened to what i was looking for. she was also very pleasant to work with. my only concerns at this time is the time it takes to get it done.

The best customer service experience.

We went into this beautiful dealership for an appointment and they were unable to accommodate our busy schedule. We needed an oil change and winter tires put on, however, they stated they were closing at 1 pm. I realize it’s Christmas Eve but I am the customer and was surprised they didn’t want our business!

Work was done quickly and efficiently. Thank you.

Well worth the short ride from Rutland! Heidi was great and made my purchase extremely easy. No pressure, hometown deal will get what you’re looking for.

Avoid. Called and got a quote for a simple maintenance on my vehicle. Was quoted $150 and scheduled my service. When I came in they attempted to up sell me and then when i just asked for the service i schedule they changed the price to over 300. Absolutely shady business practices. Avoid avoid avoid. Also stated filter cost 150. Instead of the 30 i was originally quoted.

This dealer is TOP NOTCH! Lets just start by saying I have bought about 100 vehicles over the years and have had a wide variety of experiences of course both good and bad... Recently I contacted this dealership randomly from just shopping on their website and being frustrated with the service and the run around I was getting for pricing at other dealers. I was getting the we are selling so many trucks we arent giving anyone any discounts right now speech... I happened to get connected with the commercial sales manager, he was AWESOME! He gave me a really good price (2x better than any other dealer) without any back and fourth bs. He handled everything super quickly and to the point. We finalized the deal and continued to impress with his service and follow through. He called me and offered me free extras with the truck (even though the deal was already done he still helped me get more). They delivered the vehicle the next day and it was full of gas which I greatly appreciated as well. Thank you so much Springfield Buick GMC Cadillac, your service and staff is amazing, my family appreciates it SO much!

I haven’t bought a new vehicle in 12 years.. So when I was trying to decide what I wanted for a new vehicle, I decided that GMC was the way to go again.. I’d had such good luck with my Canyon.. I perused online sites and found a possibility at Springfield GMC.. Yes, it was an hour away, but decided I’d at least, check it out.. Made an appt via phone call (was able to hear trade in value and price quoted before test driving the new used truck) Jim R was my salesman..He had great people skills and answered all my questions.. I met several of the people involved in my paperwork and they were all very kind and patient.. I bought my last GMC at another dealership, which is now defunct, so being at Springfield gave me that same sense of knowledgeable experience and professionalism that come with a well run dealership.. With all the new tech on the truck I chose, Jim was the best at explaining it all.. He also said if I had questions once home, I could always call him.. Do yourself a favor and check this dealership out, it is a gem!! Thank you Springfield GMC..

Melanie is an absolute joy to work with. Coming in on her day off to deliver my vehicle, and make the deal work for me.

As always the service department at Springfield GMC was exceptional. They got our vehicle looked at promptly and had us on our way in no time. There service team “especially Wayne” is outstanding and they go out of there way to help with any of your service needs. 😊

The staff was very helpful thru the process of turning in my old lease for my new lease. Very pleasant experience.

Jim was awesome again. Always make the process of buying a new vehicle easy.

I had an issue with the service department on my 2019 GMC truck. The service department was very nice in solving the issues and they made it right. Thank you so very much!!!

I leased with them 3 years ago. My salesman had since left. Melanie (not my previous salesman) contacted me a few months ago to start looking at a new vehicle. I have never in the last 35 years of buying cars. Ever had such a disinterested salesperson. Took weeks to respond to an email. During Covid is tough enough. But to have a one sentence response to emails that took days to answer was frustrating. The last email took her over a week and a half to respond. Still only gave me a vague response that turned out to be far from correct.At the same time I started dealing with another dealership who was quick to respond and bent over backwards to help me. As a disabled driver I was anxious to buy. This dealership I have to say didn’t earn my loyalty. My sale went to Della in Queensbury NY. If you are near there I’d use them over Springfield. Or at least use a different salesperson.

Wonderful customer service, clean waiting room and completed repairs done within my time required.

Steve Horsky was great! He was friendly and helpful and worked hard to make everything turn out perfect. Ask for Steve!

Absolutely B/S September 2019 my son bought a GMC 1500 truck for $11,500 Springfield Buick GMC even had to keep the truck for over a month getting it ready. It was driven approximately 20,000 miles cannot be inspected Springfield Buick GMC offered him $1000 for the vehicle that they sold him. Never ever would I do business with them.

Jason was very helpful and pleasant to work with.

Heidi did all a great sales person should do to help her customer obtain the vehicle of our choice for a reasonable lease payment price. Thanks Heidi!

Just went to the dealership to buy out my 2018 lease. I called a head to have any paperwork ready, upon arrival had to start from scratch. After being there for about 20 min the sales associate asigned to me came back with a 1 page document for me to sign, it included a $399.00 DOCUMENT PREP FEE !!!! To print 1 page !!! Just your tipical SLEAZY car dealer !!!!

Casie was a professional from the start. The easiest car buying experience ever. Even had the vehicle delivered to my work. Highly recommend

Definitely one of the best car buying experiences I’ve ever had. The low key, no pressure, informative and friendly staff went a long way for me. Thank you!!!

Heidi was great to deal with and had me in and out in 45 minutes.

Jim was knowledgeable and great to work with! He made the process of buying a truck a smooth one.

I love our new car! How do you work very hard to get us in that car. We appreciate them very much. Thanks guys!

Ive been to many dealer ships in my lifetime and this is the first time I never felt pressured into purchasing a vehicle. The sale was done at my pace and Im extremely happy with the vehicle I leased.Thanks!

Heather did an exceptional job and helped us through the entire process. They gave us a great deal too!

Just bought my fourth truck from Springfield GMC, Heather as usual was fantastic, straight forward and pleasant to do business with, I always tell people to go visit Springfield GMC.Thanks again.

Dealership was very accommodating. Heather was very pleasant to work with and we were able to negotiate a successful deal. A win win for all. Love my truck

One of the best truck buying experience I’ve ever had straight up professional and extremely knowledgeable about the vehicle I will 100% continue to use this dealership and sales person a truly nice and hassle free experience

When we returned to pick up the car on a saturday no one could find our key fob. Service was not open at around ten am on 9/5/2021 so we need to go back to get our key fob. Not happy!

We had a great experience buying two new-to-us vehicles from Andre at Springfield GMC. Andre was extremely helpful and went the extra mile to make sure we had the cars that suited us with the payments we wanted. He even personally delivered the cars to us! This was exceptional service. The cars are great and we look forward to driving these great cars. Thanks Andre and everyone at Springfield GMC. Great job!

We had a great experience. Heather was flexible, Sunday was the only day we could meet, and she accommodated us. The process of buying out our lease was easy, and fast. I would recommend Heather Thurber, and Springfield Buick GMC Cadillac to anyone looking for a nice car and excellent service.

My Sierra 1500 went in for resetting air bag and various other related problems after an accident. As always, I am happy with the work done. Responsive staff, competent mechanics.

Work was completed quickly and efficiently. Allison in the service center customer area is fantastic. She is so well organized. I left my invoice with a few other papers on the picnic table in the waiting room and a couple of days later stopped in to see if I could get another copy. She had all my original papers just as I had left them saved at her desk. Thanks, Allison, and all the service department crew for a job above and beyond!

Excellent service, but a little slow

Hedi is the best! She is always so nice and explains everything to you so there are no surprises. Ill always come back for her! Thank you Hedi!!!!!

Heidi went above and beyond to help us upgrade our truck. Hands down the best sales experience. If you are looking for a vehicle, contact Heidi. You won’t be sorry!

Excellent service from sales person making sure that my wish list was completed on new vehicle.

They are always so helpful and professional. They were very kind to fit us in for an appointment time that worked and let us know as soon as the car was ready. Its always a pleasure to do business with them.

Always great! Thanks Jim Rugg for finding us our new car.

My experience was wonderful. Dutch was very helpful and thorough in explaining everything to us he made sure we got a wonderful experience and gave us all the extras he could think of. Thank you Springfield Auto Mart and thank you Dutch

I have never been so disappointed in the service I received. I will never again use your dealership for anything and will be sure to tell everyone I know about your poor customer service

Wasnt looking forward to the 2.5hr drive, but after the deal I got it was worth every second! Melanie took exceptional care of me, going above and beyond! I appreciate everyone that works there. Solid place and definitely worth any sort of drive cause they will take care of you!!

Very professional and to the point. Gets the job done quickly and accurately. Staff is friendly and knowledgeable.

Heidi Goodrich is an excellent sales person!! She has many years of experience which shows throughout the entire process of looking at a vehicle and then leasing/purchasing it. She was highly recommended by a few different friends and we are so happy that we went to see her. We will be bringing home our new 3500HD Diesel Pacific Blue Metallic truck this week. We’re so excited to start driving and showing off our new leased truck🤗❤️😊

Great experience buying my step daughter her first car! Scott Daniels was my salesman and he was great! Very informative, nice and professional! He got me the best deal! I highly recommend buying a vehicle from Scott Daniels at Springfield Buick GMC