Came here for an estimate. Walked in and one of the staff said someone will be with me shortly. Sat in lobby for about 40 minutes, and I got up and asked one of the staff in green shirt that I have been waiting for a bit, then he checked my car immediately (what was the point of me waiting)? But then things got worse when the green shirt guy told me one of the staff who deals with insurance will help me out more with my car, and waiting times ended up being almost 3 hours for a job that was simply to write an estimate. I told one of the staff I was waiting for a while, and they simply just walked away. Another staff member made snarky remark, today is the day you wait. Actually insane how these people act.

The team was very responsive, quick and efficient in getting my baby back on the road. Johnny understood the frustration of being involved in an accident, and stepped up to make the repairs as painless as possible. I appreciated being updated daily and prompt responses to any questions. Thank you guys, I appreciate your hard work.

I took my 2007 Nissan Pathfinder to Sterling McCall Nissan for repairs due to Vandalism. The damage was done to my rear tailgate glass and tailgate paint finish. My adjuster was Drew Wilkes and he kept me informed throughout the process. The glass and components were replaced with very good quality. The tsilgate paint job was immaculate. I would highly recommend their services to anyone. Thanks Sterling McCall!

If u go, ask for Victor... customer focused, no BS!

The service was remarkable!! Enrique Ruiz really took care of me and my vehicle like it was his own. I would definitely recommend their service to my family and friends.

Courteous and responsive. They executed the job within the insurance estimate. Just took to long to complete the service, maybe due to shortage of labor and/or parts.

PLEASE DO NOT COME HERE. THEY ARE crooks!!! THEY did NOT FIX MY CAR CORRECTLY, internal and external!!. THEY HAD A EXCUSE FOR EVERYTHING. EVEN THE MANAGER (CODY). WHEN HE SHOWED UP DIDN’T OWN UP TO THIS. I JUST DONT UNDERSTAND HOW CAN YOU LET A CUSTOMER TAKE THEIR CAR HOME LIKE THIS WHEN THEY DIDNT DO THEIR JOB CORRECTLY. I took my car to a different collision to find out they never fix the internal damage!! THE BACK UP LIGHT IS BROKEN, BREAK LIGHT BROKEN, BUMBER AND THE BODY DIFFERENT COLOR. THE TRUNK OF THE CAR IS NOT EVEN ATTACHED TO THE BREAK LIGHT. THIS SHOULD TELL YOU ABOUT THEIR WORK. TAKE YOUR CAR ELSE WHERE. Trust me and if you do take your car here make sure to get a second eye on the repairs!!! The managers still haven’t reached me but my attorney has.

Great professional service. They made a outstanding repair on the rear bumper. It looks like a new car now.

Very professional and kept me updated on status of my vehicle. They outcome of their collision repairs were awesome. Car looks just like it did when we bought it

The window motor stopped working in my wifes Honda Accord. Walter ordered a new one and had it repaired pronto. Walter is the BEST. Thank you Walter!

I love Nissan Collision and the Car buying Nissan because theyve always taking good care of my 2015 Nissan Sentra

I took the car to the collision center after months of struggling with other shops. Enrique was an awesome agent and he was able to resolve my issues seamlessly. He is cooperative and nice to deal with.

It was a very pleasant experience. In the middle of a pandemic, it was refreshing to interact with such a positive professional staff. I would rate my experience 10+. I would definitely refer others to visit Sterling McCall for their repair.

They were able to fix my vehicle on time and it was a simple process since I went through my insurance company to do the work. They fixed the problem and were very courteous. My only issue was that when I picked up my car there were random water puddles in the car and moisture all on the inside of the windshield like they had left windows down during a rainstorm and it took a few days for all that to dry. It didnt damage anything permanently, but was still annoying to sit on a wet seat.

The company stayed in contact with me via text during the repairs. The staff was also good about answering my questions.

Quality was excellent. The updates were informative. The staff was professional and easy to work with.

My service tech kept my informed about progress and expected completion date

Very satisfied with work, price and the timely service.

Johnny was amazing. I was able to meet him when I dropped off the car and picking it up. He was professional, knowledgeable, but also very down to earth. My car was finished ahead of schedule and they did a great job!

Enrique was great! He kept me informed every step of the way😋

It was awesome. Got rental right there which was ready. Fantastic service

Very poor customer service and and associates are very disrespectful. I never would come again for the repair my car.

My car was fixed. It took longer than expected. Their customer service is average. Their text updates are sparse and the person in charge to get back to you doesnt call you up to update. You have to call in for updates.If theres nothing else available then come here if not go on down to Murphy Rd.

Service Advisor Enrique Ruiz did an awesome job going the extra mile

I left my vehicle with Cody in the body shop and had a great experience. I was promised to have my car back in a week and I was kept informed daily and my car is as good as new. I’m extremely happy and will recommend sterling McCall Nissan to all my friends. Everyone at the shop was pleasant. Enterprise is on site and the process is seamless. Thanks again Nissan!!!

Walter was very professional and patient with me. Received my car back yesterday and she is PERFECT! I waited a little longer then I would have liked, but it was holiday season and a few delays on parts. All and all I am extremely happy with the work.

John Blair was awesome. He walked me through everything and helped me deal with the insurance companies & fixed it all up

Very great service, kept me updated and my truck was fixed like brand new!

Walter did a phenomenal job, always communicated with me what was going on with my vehicle and kept me updated

Drop off was very quick, the work looks good and functions well, and they finished on time; car rental can be problematic, but thats on Enterprise and a national shortage of rental vehicles

I looked thru the reviews after leaving my car here and trust me this place does phenomenal work. Larry helped me with an insurance claim and made the process extremely easy. I will definitely be using them again, I am positive that the bad reviews that I scrolled over have more to the story. great place, great people, good value and excellent work.

Very neat and good job done on the car

Great overall experience. They worked directly with my insurance company, and I was never left guessing about the status of my claim. They kept me up to date on repairs, and I have already recommended you to friends and family members. Thanks again !

Great service and communication. Quick return of my vehicle ahead of schedule

Good service & I like the work

Good job.

Service was nice in all my car work was done great

The professionalIsm I received from Drew Wilkes was not expected. He kept me in the loop of everything going on, was available for any questions I may have, and also talked to me as a person, not another client.I would recommend getting work done here as I mentioned before, they exceeding my expectations. Great job Sterling McCall. Great job Drew! Keep up the good work. Thanks for everything!

Smooth. Professional. Constant updates. Quicker than originally quoted. Strongly recommend. Would use again.

The damage on my car was repaired properly, however, the car was not returned in the same condition I dropped it off in. The brake pedal cover was taken off and not put back. That one isn’t a big problem because I can easily clip it back on myself, BUT my floor mats clamp was completely destroyed. As I brought it to Andrew Wilkes’s attention when he called me back to check on my vehicle, he assured that he would order the part and fix it. I came in to get it “fixed” and the person that did the work clearly thought I wouldn’t notice the BS they pulled. Im not sure if they tried that because I’m a woman, but I’m highly disappointed in the corners cut when taking my car to a place so trusted by my family and I.If you’re taking your car here, take pictures and be ready to argue, OR save yourself that hassle and wasted time and go elsewhere.

Drew was very helpful with updates.10 out of 10, would reccomend.

Having to deal with a car issue in general is such a headache! Walter Curo was super professional. Answered all my question and made me feel comfortable with the work being done. Walter thank you for walking us through this process, headache free! Highly recommend!

I had an awesome experience! The customer service in the collision department was spectacular. I was assisted by one of most professional agent, Drew, which kept me updated on the progress of my vehicle step by step. I never had to wonder what was going on or question when my vehicle would be ready. I was given an approximate time and my vehicle was finished a little before the given time. I definitely would recommend Sterling McCall to others. And by the way, my car looks new.

Hands down great experience!! Really good customer service, they took care of us from the moment we walked in. Special thanks to Enrique who helped us during the whole process and kept us updated.

Im honestly HIGHLY impressed with the services I received. Go see Walter he was really friendly and knowledgeable about everything and made the experience MUCH better!

Sterling McCall Nissan was absolutely thorough and made sure that nothing was overlooked in the repairs of my vehicle. Enrique was the BEST representative to work with and always kept me up to date with information. I Would HIGHLY recommend to anyone. Thank you ENRIQUE and Sterling McCall ! 😊👍🏻

They did excellent work. Very happy with the results. Walter was very friendly and attentive through the process.

I took my car to this dealership because it had been in an accident. The insurance company eventually totaled out my vehicle and I had to return to Sterling McCall to gather my things from my car and release ownership. Well...they sent me to the back of the lot; where my car was parked. My car was the only car in the back so it perplexed me as to why they parked my car in water when the rest of the lot was empty. Trying to tread lightly in the water; I slip in the mud and my entire side is black. Repair shop was covered with workers but no one came out to help me. I asked for napkins they gave me two . Didn’t ask me if I was okay, didn’t get a supervisor...just went back to work nonchalantly. Finally make it back up to the front office, tell them I fell, they can see the mud, and it takes over 15 minutes for a supervisor to show. Supervisor gets there and says nothing he can do. Can’t even take an incident report of the fall. I was a repeat customer but I am never going back to this place again

Great service.

I received a email informing me that the part to my SUV had come in. I took my SUV in and the serviceman took immediately and began to work on it. The service was great and informative. Great service and the time was great!

Received quick and great service. Had my car towed here after getting rear ended. Walter, the customer service rep was courteous and provided fast service. My car ended up getting totaled by the insurance co. This location was also an approved body shop for the insurance company, so they didnt need to send a separate adjuster. Recommend.

I give the place five 🌟 for great s service!

I had a great experience with this body shop. Cody Farber went above and beyond to make sure the job was done quickly and excellent quality. I would highly recommend to anyone regardless of the Make of your car. I have a BMW and they did an excellent job.

When I got my car back, I noticed things in the back of my trunk were missing (a purse, souvenir cup and pair of boots that were gifted to me). I called them to ask about it and never got a straight answer as to where they were. After having to go to the office, a manager came to speak to me about the issue and not only did he not apologize but I was told that since I signed a “disclaimer” stating there weren’t any valuables they would not be held responsible when clearly in the picture and day of repair my items were there. Several of the staff even stated that they saw my items in my trunk. The Allstate estimator who worked with my car stated he would follow up on it the following Monday when they open and give me a call back for any updates and he never did. I even tried calling and calling and never got a call back. Nothing. Even though they were not expensive things, it does not mean that I would not like to get my items back and that it is okay to just lose them without any accountability or responsibility. It is not about the items being reimbursed which I’m sure they weren’t going to anyway but it is about the PRINCIPLE of integrity. If you lose a customers item then just be honest and say you lost it but to blame it on the customer and not even apologize and be accountable is truly disappointing. You would think that since they are an established company, they would be very meticulous about customer service and care about their customers but they really don’t. Never again will I go here for any business. I’ll just take my car to a small business who I’m sure knows what real customer service and integrity is.

My car was Damaged in accident, I decide to repair here, Andrew was awsm his service was up to date, he called each n every stage to make sure what is going on with car, I am really happy with his service, I got my car on time, something Not happy with Technician team cause I have to go back 5 times to fix small small thing, that’s they can see easily, before they handover car they must have to inspect all around, it’s all about time cause on working schedule it is not easy to drop your car Everytime to just fix small thing, tech work was good, no complain they listen my all problems & they fix it proper way, just one complain inspect car before hand over so customer won’t get hard time.

Excellent customer service and I couldnt be happier with the work done on my car.

Great service! My car looks like new. Costumer service AWESOME!!! Mr. John Blair was very kind, polite and accessible. Helped with everything and kept me updated every step of the way. I am very pleased and highly recommend this service...

Was in a car accident & damaged the front end of my Rogue. Johnny took care of my car. He and his team got my car fixed and ready ahead of the estimated time. Great job. I am very happy.

Always verify twice when they bring your car back

All work was done in a very timely manner, much faster than we anticipated. Walter Curo was very accommodating to us. He fixed everything we were concerned about before we left Sterling McCall Nissan.

My sales man was named Ranier. Very professional and took care of me right away. I came in looking at a Nissan Rogue and left with that same Nissan Rouge. I recommend him as a fabulous salesman to help you. My finance guy was so personal that I didn’t know he was handling my deal. He came out of the office and just came and sat down talking to my friend and I. I thought he was just a salesman who knew my friend, but he introduced himself courteous friendly and very helpful. Said that he would do all he could to make my day great. His name is Michael G. I was recommended by my friend to go here and was not disappointed. You won’t be either if you go to Sterling McCsll Nissan.

Repairs made in as promised and on timeOk

I was well taken care of by Drew who went above a beyond to ensure the insurance company did not delay repairs. My vehicle was restored to its excellent condition and the work is guaranteed for the lifetime of the vehicle

I had an overall good experience. My service man Enrique was very informative and kept me up to speed on repairs. The front receptionist was pleasant as well. Would definitely return if needing other service

My Jeep was hit by a guy with invalid auto insurance. Sterling McCalls Collision Center did an incredible job fixing my car. She looks gorgeous! They washed her for me too. Thank you Don for being so awesome, and thank you very much to the rest of the Sterling McCall Nissan team!

Great place! I was hit from behind so I needed a center that was going to return my car quickly without jeopardizing quality. Sterling Mccall Collision Center did that with excellent professionalism from the receptionist to the agent that was helping me Walter Curo! He was very informative and gave me my vehicle when promised! When I picked up my vehicle it looked brand new and detailed clean! Thank you for your quality service!

Completely satisfied with the work done at Sterling McCall Collision Center, my advisor was Enrique who kept me up to date with everything going on in regards to the repairs being done, very professional, vehicle was ready on the day he told me it would be. They did an amazing job!

This is a very professional collusion repair facility, my advisor Mr Drew has had kept me informed along the way and did a great job. They even shampooed my car for free. I highly recommend it.

I purchased a used Lexus SUV and couldnt be happier. I was helped promptly and got through the whole process quickly. Everyone was super nice and super helpful and I couldnt be happier. Thank you Anthony and Ben!

Great service and good staff

Bummed out they didnt approve me of my truck

I bought my 2017 Nissan Rouge at Sterling McCall Nissan and when my car was hit by a drunken driver, I went to their collision center. They did a good job on repairing it, even though it took a lot longer than expected. They only had one thing left to do and that was to install a sensor that was on back order. I agreed to accept my car and later get the sensor installed. The collision manager B told to me get in touch with a particular mechanic, A., in the main Sterling McCall service dept. This was mid October, 2018. I called later I found the the part was in and they left a message with A to call me. He didnt. I called periodically and each time A didnt return my call. I called B and he told me to call A. After a while when I called the service department, they couldnt find any record of a sensor to be installed. Finally, I got in touch with the service reservation person and she could see what I was talking about and the sensor part was still waiting for me. This is now Jan 2019. I made an appointment with A and went to the service area and A was at lunch and would be gone for a while. Another mechanic said that the sensor would take all day to install so I should drop the car off at 7am the next day. When I got there A wasnt available and I found out I would have to wait 1.5 hours for courtesy van to take me home. Finally, A was available and I talked to him. He explained what sensor the part dealt with and I realized that particular sensor wasnt a problem with my car. I ended up going home, totally confused and frustrated. Why did B say that sensor needed replacing? If I could have gotten to talk to A I would have known 3 months earlier. Is there another sensor that is not working? I tried to get the work done from Oct 10-Jan 29 and ended up getting nothing done. I dont feel comfortable driving knowing possibly another sensor that applies brakes when almost hitting another car from behind needed replacing.

My experience with Sterling McCall Nissan was the best and I look forward to using their service in the future😎👍

They were in constant contact with the Insurance co to get everything approved to repair my vehicle

Great service and good people I bought my car at central nissan but I prefer to do my service or any issues their.

Very pleased with collision department and Enrique Ruiz

I came here to get a quick touch up on my vehicle and was told it was not possible. However, a young man name Walter overheard the conversation and stepped up to the plate and took care of it. Very happy with the service provided by walter

Enrique was Amazing! He has passion and driven with purpose. He made my experience wonderful.

THEIR SERIVCE DEPARTMENT IS OIT OF THIS WORLD. GREAT

They took care of my wife and i. I appreciate the smooth process form the collision department and the convenience of enterprise being in the same building. I recommend going there for collision service.

Nissan Auto Body Repair Services Is Great. Drew made sure I received all the updated information via text, email and he called. His Customer Service was 110% I am very pleased with this Nissan Dealership. Thank You!

Enrique is an excellent Estimator, very knowledgeable, and gave perfect customer service. The work was professionally completed. Enterprise onsite made things super easy. The front desk girl was nice and friendly. Thank you everyone for a great experience!

The service provided in the repair of my car was exceptional. I was given details about the repair that was needed and the date my car would be ready for pickup. So far, I have not had any problems with my car after the repair.

Our representative Walter was professional and kept open communication throughout the entire process.

The professionalism by the entire staff was awesome. The completed work was even better! I must say that I am completely satisfied with the end product, my 2014 Nissan Altima looks brand new! Thanks DON Curry (my estimator) and Kyle (Collision Center Director) for a job well done!!

I would suggest that you avoid Sterling McCall body shop. My car was rear-ended and Texas Farm Bureau, the insurer of the person who hit may car, paid for the costs. The collision manager (Cody F) decided on the parts after checking with the insurance to be sure they are happy and this obviously changed the repair costs. The whole process of changing a bumper and making some minor repairs became so lengthy that I just asked them to return my car as it was. He only shared some info verbally when I went to pick up the car. His only explanation was that he thought The Texas Farm Bureau was my insurer and not for the person who damaged my car. I will not go to Sterling McCall Nissan again!

Brian was so understanding. The whole process was stress-free. Brian knows his job and does it well. He is a great asset to Nissan.Brian was out of the office one day when I stopped by and this younger Hispanic gentleman knew I was there but just said can you wait give a few minutes. I waited but he never helped me so I just left.I came back when Brian was in and it was like night and day. Thank you Brian!

Jorge and Kyle provided great service. They called me and kept me up to date with the progress in addition to receiving text messages. Car looked as good as new!I cannot be happier! Thank you for an excellent job!

The body repair for my vehicle was fast and perfectly done.

I took my car in and was greeted by Bryan, he took care of taking my car, I needed a ride to the car rental company and their driver had just gone to lunch, I said I was fine waiting an hr for him to come back (had no choice, had my 3 babies with me) but he gave us a ride there himself. He kept me updated on everything regarding my car, and they were finished a week ahead of the the time they initially told me. I am very pleased with this place, Bryan and his team are awesome and will recommend them anytime.

Could not be happier with my vehicle repair. Great communication with shop during the process. You will not be disappointed relying on this shop to take care of your baby.

Drew was terrific, he gave me a fair quote and delivered! My vehicle was finished in less time then we thought. He’s terrific and will bring in more business.

Very communicative, professional, and friendly!

Great professional service, friendly staff!

Great experience. I may have called more than usual for updates but each time received a professional response and update. Don was my service rep. Great guy. Easy to work with.

Perfect.

My car looks great. My one issue was the frustration I felt dealing with Tim, my advisor. He never answered my calls nor did he have voicemail. It was like pulling teeth to get updates on my car work progress. I always had to talk to someone who had to hunt Tim down and get me updates.

I received great service from Sterling McCall Collision Center. My newer SUV had extensive damage so I wanted to be sure to get OEM replacement parts if I could. They are a AAA provider and made the entire process tolerable from the initial tow to the completed repair.The small amount of body work was flawless and I looked carefully. Add to this the communication was great. The Service Manager contacts you initially and with updates. There are also SMS status updates. When my vehicle was ready for pickup, the SM went over the repairs with me and answered my questions. I am pleased with the service and would recommend this company.

🗣PEDRO...WAS AWESOME/&ND COMMUNICATED EVERY STEP OF THE WAY/FROM START TO COMPLETION..!! ALL...REPAIRS WERE COMPLETED WITH A TOUCH OF GREATNESS..!! ULTIMATELY...I CAN SAY/MY VEHICLE WAS PAMPERED AS IF IT WERE ONE OF THEIR OWN[S}🗣..!! HA..!!

Great place with excellent customer service. My car was finished earlier than originally promised. My car was cleaned inside and out. They did a wonderful job on repairing my car. J. Sellers was wonderful from the time my car was dropped off until I picked it up. Received text messages everyday on the status of my car.