Called about a possible bad starter or battery. They told me to bring it right in right away if I was able to start the car, which I did. No one said anything about making an appointment. Pulled up to the service station and was asked if I had an appointment, I said no. Service attendant told me he was going to inform the service rep and will be with me shortly. 30 minutes later, and no one has come out to help me so I left. Took the battery to OReilly and they determined it was bad so I purchased a new one. Problem solved. Never even got a chance to build a customer relationship with Sterling McCall Nissan. Maybe its dealerships in general, or just the Sterling McCall business, but Ive also had bad visits with Sterling McCall Ford.

Tyler provided outstanding customer service when I recently took our new cargo van in for service. He was friendly, professional and communicated effectively during the brief visit. Thank you!

Their car wash machine is always not working. I am sure they are trained to say that. They tell you they will wash your car when you drop it off, but in the end, it is always not working. RIGHT

Love the way they run service. Will return for service despite NEVER considering purchasing another vehicle from Sterling McCall anywhere.

Good group of people, my second time here Alexandria Johnson was my service advisor very professional and informative. Truly helpful and cared about my needs and family. The only reason why I’m not giving my experience a 5 star is because the wait-times have been too long but overall I’m very happy with the service. Thank you!

Great people, helpful and good service! Joel is the best service agent/technician out there!

All my 5 Nissans I bought from here. Truly exceptional

Always premium service. They make their customers feel important.

Excellent expedient service

Today was the first time I had to bring my vehicle in for service since I purchased it in 2016. Like everyone living in these times, anything that involves spending, causes one to experience a certain level of anxiety - especially when your pay/finances have been cut by 70%. I did not know what to expect as far as the diagnosis nor the cost for repairs but I was confident that these fellas would find out. When they told me what was wrong and how much, I wanted to cry. Money is tight these days as is with everyone but they showed me mercy and favor. They did not show pity for me but they showed their hearts. I thank God for them and thank God for sincere hearts that truly want to help their customers!

I recommend service advisor Anthony T.. He is a nice person, he is precise, he makes sure you can contact him during your visit time, he makes sure to get all necessary service done to your car within a reasonable time. Thumbs up. 👍

I had scheduled an appointment at 1:30 PM. I waited 30 minutes in line for the service person to check me in (absolutely horrible in my standard).I took my car to get diagnosed. They weren’t actually repairing anything. It was 6 PM and my car still wasn’t ready. Four hours to check an engine light??? Are you kidding me? When they finally had the results they presented “software updates” as necessary when in reality they were not necessary. I would advise that anyone taking their car for service to ask a lot of questions. They’ll try to rip you off and add in nice to haves and hide them from you. Overall response time head horrible and painful!

Exelent servie the servie advisor Nicholas Osorio who helped me when the extra mile to make sure i live happy with my servie on my nissan altima

Great service, just got my kicks 2020 today, good price and great service! The second car we got from them. great experience every time.

Eli from service department was very good. The safety during Coronavirus time is also very good. I will come back again.

Love my service advisor dude name Douglas.. Completely fake and always ready and willing to take my hard earned money and say im getting a great discount..

I was helped by Kristin, Josue and Tim and they all gave great professional customer service. They helped me with what I needed in-spite of me being upset. I an coming back to service just because of them... Great job guys.

Got recommendation to change transmission @$3.6k without transmission fluid level check. They are interested to sell you new parts+labor instead of fixing the root cause. They provide only general OBD II codes. Dont waste your time here.

Had a schedule for oil change...Lady name Añne comes toward my car and tells me our technicians are on lunch break..your wait to.e is 3 hours...seriously. it was 11.10 am and lunch for technicians..I had scheduled online opening was for 12.00pm..why would they allow me to schedule..wasted my time from work to come for oil change...Goodbye to Sterling mecall Nissan ...no more my business and from family too..very dissapointed.

Great service and very nice staff. I was very satisfied with my vehicle work and they wash my car..No charge

Very fast, very professional.

Great service and with the new GSM things will get better

Quick, efficient and very friendly

What a nice professional group of guys. Very quick to help and solve your problems. I was in and out much quicker and cheaper than I thought I would be. Highly recommended.

Service director John addresses my issue quickly and got my car fixed, fast service. Thank you for the effort you made to make customer satisfied.

Ms. Nikita was excellent

This dealership takes advantage of first time car buyers they messed me up right till the very end when they send the title to the wrong address. They make people lose time and money.

Great facility.

Best customer service Im always happy going there

Had a car accident. Drew from the body shop was quick to help and kept me apprised of the repairs.

Everyone was very nice, very helpful . thanks a bunch

Long waits but a popular location. thanks for the snack.

Love this place! Excellent customer service!

Good place to buy and service your vehicle

Do Not Take Your Car Here. They are clueless! $165 diagnostic fee, to tell me everything needs to be replaced when it was only one component! Get a second opinion before spending thousands here. I didnt even bother with management here, get a second opinion from another franchise nissan dealership.

Services was awesome from the customer service to the mechanic service.

Exceptional couldnt ask for better

Very bad experience response is not good.My car is new and under factory warranty and they ask me to drop the car for day or so but they dont provide Loaner car unless I have extended warrantyAs per the Nissan my car has 3 year factory warranty. Sorry I will never recommend to my Friend

I got a bad experiance as i drove 1 hour for a car which was showing on their website. And they said it was sold before two days ago. And also the selling guy didnt know anything. Waited for 45 minutes and left without seeing any car.

Went to Sterling McCall today for an oil change and Eli treated me like I was his only customer. Very good experience.

Terribly slow, had appointment and still took more than 2 hours for oil change

Good service, no pressure

Efficient and quick!

Good service

Always great

Always polite

It,s terribly bad,

Great service!!!

Good

Excellent service, excellent staff. Excellent experience.

Horrible experience car 2021 two months ago I bought it and it does not work they tell me that it is not for the part that is not important that it is manageable I come to pick it up they give it to me without gas I drive it 300 meters and it stops and they do not know why I have here without a car

Exelente services

I love the kindness and service

Excellent place help you immediately to Solve all your doubts

Very good service.

Excellent

Excellent service