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Houston Pawn & Jewelry
609 Dulles Ave, Stafford, TX 77477, United States
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Houston Pawn & Jewelry
Comments
Sh
Review №1

Liz and Gabi were very helpful and efficient. They both went above and beyond expectation. I would recommend this place to everyone, they will help you and the shop has a warm and comforting feel. Thanks for making me feel like family.

Sc
Review №2

Great experience, very neat store, great workers highly recommend to anyone buying or selling.

Of
Review №3

Great price for the James Avery bracelet I sold here !

De
Review №4

Very helpful and sooo professional!!!Looking forward to doing more business!😁

Jo
Review №5

Great service. Honest and helpful

La
Review №6

Good experience staff very nice and friendly and patient! Offered great rate

Si
Review №7

Liz was an exceptional sales associate. Great buying experience at Houston Pawn & Jewelry each time.

St
Review №8

I walked into the store to look around and the shop was so clean and pretty!

Ju
Review №9

Roberta was an amazing person through out my whole experience she walked me through everything very thoroughly and got me top dollar for my gold a price no other pawnshops would of paid will definitely be coming back to this store because of her help !! Definitely Recommend this place to any one

Do
Review №10

Found great deals! Definitely recommend it.

Y
Review №11

Initially when walking in, felt welcomed and attended to. Staff was friendly and very knowledgeable. Would definitely come back!

Sa
Review №12

So far the best experience I have ever had in a pawn shop,so very organized and clean . And the hostRoberta Suarez had such an amazing energy that makes the experience be fun, put professional in communication I buying and placing on layaway . first step I took into the store she was attentive, and polite. Thank you for making pawns shoped as this one. Its a must stop

Ad
Review №13

My first visit to a pawn shop and they are the best. Warmly welcomed and were best in service.

Ro
Review №14

Awesome deals. Great staff.

Th
Review №15

Great place! Nice things! and friendly service!

Mi
Review №16

I love this place! I’ve been a customer for years. The place and the ladies are very welcoming. Personally, I have always dealt with Liz. She is so knowledgeable and has always provided great customer service. They have a huge selection of fine quality jewelry along with various other items with affordable prices.

Of
Review №17

I just want to start by saying they have a wonderful staff, and good people there. They will make you feel welcome, well mannered, and they greet you with a smile. I can go on and on and on...thank you for always being there at least for me anyway. Very helpful to me.

Fi
Review №18

I went to this place looking for a few different things and I found what I was looking for. They were very nice and a good helping hand. I would recommend going there to anybody looking good customer service and good prices.

Ke
Review №19

There really nice and helpful people well trained employees

Ya
Review №20

Very Great services thank you

Na
Review №21

I really liked 👍 this place to shop, I bought kinds of jewelry (rings, bracelets earrings and necklaces)good quality for affordable prices that you couldnt afford to buy at the jewelry store inside the mall, staff is very friendly and very helpful finding what we need, store manager Liz and staff Ms Bobbie were so nice and explained to me the details about the jewelries....I will go back there with in the next week to get my bracelet that I put in layaway..I definitely recommend 👌 to all my friends and family members and to my co-workers to visit and shop their.

Re
Review №22

I came by recently and I was treated very well. They educated me on the process and the items I was looking at. I recommend this place to anyone trying to get a a fair deal.

Sa
Review №23

Loved the place my computer came back to me just how i brought it in. No hassle.

je
Review №24

I highly recommend this place, I been coming here for years and they always treat me like family.

L
Review №25

I always find me some dope jewelry

Je
Review №26

First time in.. they have a great xmas layaway and I got my LV for a very low price!!

De
Review №27

Excellent service! Shop is cleaned and organized 👌

Li
Review №28

Houston Pawn & Jewelry is my go to!!I always find great deals on Jewelry.Friendly and professional professional.👍🏼👍🏼

Ca
Review №29

Great place to buy! They always have great deals!

Be
Review №30

Great customer service! Very friendly and knowledgeable staff. Well definitely be back. Thanks Liz for your help much appreciated.

Al
Review №31

Simply the best experience in a Pawn store. As soon as one walks in, the environment is inviting, the staff greets you with an honest smile and are ready to give the best service. The store is impressive! very clean and a great location.

Pr
Review №32

Awesome ppl and reall helped

Ch
Review №33

Hidden gem in stafford! First time visit and glad I did. The ladies were absolutely amazing very friendly and professional. The store has good quality items and really nice jewelry selection. I was very pleased and will definitely return.

Is
Review №34

I have been going here for 5 years now and let me tell you I have never had a problem with them. I have been to other pawn shops in the area but they don’t treat you the same way like they do here. I highly recommend them and I love the new place very nice! I will continue to give them my business and even tell my friends and family about them. Top notch service and great prices on diamond jewelry!

Ti
Review №35

Houston Pawn & Jewelry (HP&J) in my opinion is by far the best in Houston. Customer Service is always beyond my expectations.For example, I was searching for a graduation gift for my nephew and Liz (HP&J) sent me several photos of merchandise that fit the gift description prior to my arrival to HP&J. She told me she wanted me to view options beforehand to save on time. Though I wasnt able to find exactly what I was looking for my experience was outstanding and I have purchased several pieces from HP&J since then....OVERALL: if you are in the market for a honest place to do business Houston Pawn & Jewelry is it!The team: Professional! Honest! Knowledgeable! Save Time & Money! You will feel right at home!

St
Review №36

Very clean and pretty pawn shop. The manager is super sweet. They have really nice jewelry!! I will be back

Ch
Review №37

I was taken care of in your store by your employee, Liz C. It was my first time here and Liz was warm, welcoming and made me feel comfortable immediatly. She was extremely knowledgeable, fast, and offered more than fair prices on my items. I had a great experience in your store and i will be back! Thanks Houston Pawn and Jewelry and a Huge Thanks to Liz!!

An
Review №38

Watches were fixed within 24 hours.

Ja
Review №39

The two young ladies that work there are extremely amazing and very helpful.

Ro
Review №40

Just walked in and decided to look around!Lis and Esmerelda were super patient, nice and informative!They have great looking jewelry!!!,Check them out when you have a chance!

Lo
Review №41

Very friendly girls. I came in a little under an hour before they close, which would make most people probably groan but they immediately reached out to help me with what I was looking for and were very professional.Very competitive prices for PS4 and Xbox One games ($10-$20)Most of the store is jewelry, didn’t look at that too much though

Ve
Review №42

Friendly and knowledgeable staff and fair prices. I went in after cleaning out my closet of jewelry and designer wallets/purses, they took care of me within minutes and offered complementary water 😊

Di
Review №43

Don’t waste your time. I drove 30 minutes to this store based upon the reviews and was offered 50% less than several other pawn shops.

Iv
Review №44

BEEN GOING TO THIS PLACE SINCE THEY OPENED AND THEY HAVE GREAT STAFF. LIZ IS AWESOME AND ALWAYS SOOO NICE. IF YOU GO, TELL THEM IVAN SENT YOU. 😀😀😀

Sh
Review №45

I cannot say the customer service is bad but they are not consistent with their posted hours. I had been there not too long ago for the first time to take a look and hopefully buy some jewelry. A friend of mine referred me to them and had said they had quite a selection. Unfortunately when I arrived the gentleman explained to me that he had been running late and he still had not put out the jewelry. I didnt give it much thought although according to the store hours they had been open for some time. We conversed and he explained to me how the process of pawn worked and that i could also sell some of my jewelry and he would give me a good quote on my gold.I decided to return yesterday, but to my surprise they were already closed. According to their store hours they are open until 6:30 but it was about 5:00 when i passed by yesterday only to see it closed.Being a business owner myself, I know the importance of keeping your store hours. It only shows lack of professionalism when your customers cannot count on you to be open.

Li
Review №46

Thank you so much for you kindness. I appreciate the courtesy and great price on my silver earrings.

Ch
Review №47

Found this shop on a google search. Very clean and cute shop. They were very reasonable for the item I wanted to pawn. Very professional.

Su
Review №48

Very helpful, knowledgeable staff as well as friendly and respectful. Excellent place to buy or sell jewelry

Do
Review №49

Great customer service. They put new battery in my watch. Seems like a small task, but when you are pressed for time, don’t have the right tool, and the you tube video didn’t work, it was ta great relief to have a working watch. Thanks !

Ma
Review №50

Great customer service and great staff!

Ki
Review №51

This is a great place! Friendly professional staff. The items are great and very fairly priced. The store is always clean,warm,and inviting. Highly recommend.

ki
Review №52

The absolute best in customer service. They are very attentive and helpful. With amazing customer service! I look forward to many more dealings with this place

Al
Review №53

They were extremely friendly and went out of their way to accommodate you.

Sa
Review №54

Great selection and great prices!

sa
Review №55

Always super nice and or reasonable. Friendly people

Sa
Review №56

Initially I had a bad experience at this business and I took the time to post my complain. HP Jewelry & Loan went out of its way to address my bad experience and managed to turn a bad experience to a success story. This shows leadership and commitment to excellence. They won me back. Thank you

To
Review №57

The staff is very good very friendly Will do business with them anytime

Ch
Review №58

The best in customer service....the people are very very friendly specially Liz....they give the best loans and I really recommend this place 100%....

Ja
Review №59

I frequent a lot of pawn shops and I must say this is the first 1 star Ive given... The place is nice for a pawn shop but it lacks customer service. There was a young lady helping a customer, and she was kind enough to tell me someone would be right with me but that is about as far as it went. There was another man, whom Im assuming is the manager or owner, who spent the whole time talking on his cell phone while I waited. He never acknowledged me or asked if I needed help. The young lady seemed to be the only one that cared because again she apologized and said shed be right with me but I felt it best if I just left. They obviously dont need the business. I had read a previous review and maybe the ownership should look into these issues or maybe there motto is like previously stated in the other review THEY ARENT HURTING FOR MONEY.

Cr
Review №60

Great staff and customer service, always willing to go out of their way to help you find what you are looking for.I have always felt like i was more than just a potential sale at Houston Pawn & Jewelry, the staff has always worked with me in the times i needed it most, and that is what keeps me bringing my business to them.

Da
Review №61

Very nice and pleasant representatives

li
Review №62

Excelent!!

ye
Review №63

Clean and friendly place;)

Al
Review №64

Nice staff, very informative.

De
Review №65

Very helpful team for your jewelry needs.

Mi
Review №66

Great business and very polite staff!

Ge
Review №67

Fast and friendly.

Ra
Review №68

Great place and even Greater people :)

Ra
Review №69

No new stuff, it’s literally always empty

Ve
Review №70

Great service!

Ri
Review №71

Very professional

Ad
Review №72

Great service.

Gl
Review №73

Alway high quality merchandise with reasonable prices

Hu
Review №74

Very friendly people and good discounts!

El
Review №75

The girls who attended me are super kind, they took the time to explain important details about the transaction I was making !!! I recommend them 100% and of course I would go again.

An
Review №76

Me gusta mucho esta tienda. Muy Buenos precios.

Information
62 Photos
76 Comments
4.7 Rating
  • Address:609 Dulles Ave, Stafford, TX 77477, United States
  • Site:http://pawnbuysell.com/
  • Phone:+1 281-903-7364
Categories
  • Gold dealer
  • Estate appraiser
  • Pawn shop
  • Jeweler
  • Wholesale jeweler
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–5PM
  • Sunday:Closed
From the business
  • Identifies as women-led:Yes
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Buys used goods:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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