I have purchased so many light fixtures over the years, for our kitchen, bathroom, hallway, and laundry room. The only time I wishes I had purchased some where else was today. Please never allow personal issues affect customers.

Seeing is Believing!All I can say is WOW! They have the best selection of lights compared to no other! Gorgeous interior and exterior lighting for all your needs! They will beat any internet price! I walked in and was pleasantly surprised at all the Beautiful light fixtures! From formal to casual... This is truly a hidden gem! Pls see pics!

Pass this store coming home from work. I finally went in. Beautiful chandeliers more reasonably priced than I imagined. Motivated me to have a reason to come back to buy. #Breathtaking #ideserveachandelier

They have good price and quality....the best costumer service

Staff was very helpful and friendly. Great selection.

No one even offered to help me and there were 6 people standing around doing nothing but talking

The store is gorgeous there is no doubt. And when we arrived we were greeted with very friendly faces. The lady started to help me. I asked about dimensions for the area we needed to light and asked about a specific fixture. She went to go check to see if it came in a smaller size and she never came back. So we just kind of walked around the store and ended up leaving because she never came back to let me know if they offer the one that I wanted in a smaller size. Instead we will just go to Ferguson down the road and give them our business.

Walking into the showroom of this establishment blew me away. What an incredible display! Any type of light fixture you could ever want is here! Definitely a great place to go if you need inspiration or if you already think know what you want. The owners are very helpful and ordered the exact chandelier I wanted. It arrived quickly and I absolutely LOVE it!

Great place and friendly owner!

I stopped by with my sleeping son in my arms and really wasnt expecting too much. It can be really tough shopping with a 2 yr old especially in stores with breakable merchandise. I went in hoping for the best and thats what I got. At first I was helped by an associate but then the owners, although they were busy, came by and offered their help and suggestions. They really made me feel comfortable and catered to my personal taste. After answering a couple of questions they showed me things that fit my style and didnt get offended if i told them no a few times. They even showed me some catalogues and really made me feel great. I also LOVED the variety of contemporary lighting they had available. Planning to come back with more time and with my husband. :)

They have beautiful lights

Of all the chandelier stores in town, this is my favorite. They have the most luxurious, high quality lighting options that are affordable in comparison to online and area stores. Their collection is diverse and features world inspired, hard to find pieces. What I like best about the place is their customer service, the owners are always there to assist along with their friendly and helpful staff. I cannot wait to have my vanity light installed into my space and plan on returning for all of my lighting needs.

Great selection of lighting. Every style imaginable! Very helpful sales staff that found just what we were looking for.

Shopped 7 lighting stores and Universal was my 8th . I met Michael Cohen when I walked in and let me tell you he knows his business . I am the GM of a BMW store and can recognize great customer service and Universal has it ! Not only was Michael knowledgeable but his attitude is great ! CAN DO ATTITUDE . He did not say no one time during our experience and has followed through with his commitments . If your looking for a great lighting experience shop here !

We went here looking for the part of the lamp that screws down the lamp shade. We didnt even know what they were called. The salesman told us they were called finials but that they didnt sell them. We said thank you, maybe we can find one on the internet now that we know what they are called. Then he offered to go to the back and see if he had one laying around. How nice. Well, he found one and we offered to pay and he wouldnt allow it. Very nice people. If you need lighting (not finials - lol), I suggest Universal Lights.

The best prices in town people has knowledge and the best quality on chandeliers in fixtures

I bought a ceiling fan from this company and Tiffany light covers to complement the lighting over my pool table. If you want quality lightening and friendly service then you need to visit this store. No matter how busy...its worth the wait..

I went in yesterday to try to get replacement cover for pendants I bought at Universal Lighting a few years ago. They replaced all my light fixtures at that time including 2 chandeliers, 2 ceiling fans, & bath & bedroom. Big order. The lady owner was rude to me then & I spent a lot of money with them. Yesterday she didn’t even bother to tell me that stores no longer sell just the cover. She rudely told me “I don’t have glass”. I felt very unwanted. I am person of color. Based on other reviews I now understand they do not want our business.

They have a huge variety on display and offer to find alternatives online and in catalogs to meet your needs. The young gentlemen offer good customer service.

Great place for all your lighting needs. Helpful, friendly staff

Everyone there is so helpful and patient. I was not sure what I was looking for so it took me forever! They were great!

I came in seeking a European based light bulb for a lamp I bought from Pierre One and unbeknownst to me, I had purchased a defective lamp. The gentleman helping me tried practically everything to breathe life into this lamp but ultimately, it could not be helped. The lamp was a total dud and I intend to take return it to Pierre One. The young man helping me, however, was beyond kind; I truly appreciated the effort and attention he gave me. I learned that he, along with his equally sweet and helpful parents, own and operate Universal Lights and they are doing a deLIGHTful job :) Bravo! I will definitely return for my future lighting needs! Thank you again!Claudia, Sugar Land, Tx

I actually didnt buy a fixture from them but contacted them for a replacement part. My unit was no longer in stock but they worked with the manufacturer to find me the parts. Thank you Universal Lights! I will definitely visit you for my next lighting purchase!

I cant say enough great things about Universal Lights. I had some issues with some vanity light fixtures that I purchased from them about a year ago where my contractor (not theirs) installed part of the fixtures incorrectly. The owner and sales staff have been extremely kind and helpful in assisting me to fix it. They went out of their way to make sure my problem was fixed. Its very hard these days to find that level of customer service. I will definitely go back to them when I need more lighting. Their showroom is beautiful and the staff really knows their product.

I had a very terrible experience at Universal Lighting! I will never, ever visit that place again!! Customer Service was extremely rude.. “especially the lady sitting at the front desk with the blonde hair”. She’s such a racist !! I can tell people of color aren’t welcomed to shop there.. I guess you have to look and dress a certain way! Seriously, thinking about contacting the news media to talk about my very unpleasant experience with Universal Lighting! SAD.

I hate that google requires a 1 star minimum. This place really needs to work on their customer service skills and stop judging people by their race or how they are dressed. I came in about a week ago, the lady at the front desk looked at me, no hello, no can I help you... not a word. I was the only person in the store. after browsing for about 10 minutes I decided to take my business elsewhere. As I walked out she asked if I found what I was looking for... I said that I would...at another store. I spent my $1600.00 elsewhere...

I really like small businesses. This one is no exception. They are a mom and pops shop but they havent forgotten what customer service means. Any (and I mean ANY) lighting needs you have, they can help with. If youre looking to get in and out in 5 minutes, dont go there. They arent a 5 minute store, but your lighting shouldnt take just 5 minutes either. Sometimes they are overloaded and understaffed, so browse around. Great people, HUGE selection.

This is just the beginning of my relationship with this wonderful retailer, but I can’t help but give rave reviews! Where do I begin!?!I was looking for a light fixture and I was led to UL via a manufacturer’s website. I was mainly looking to see if the UL store carried the fixture I was seeking and to verify a design/installation element! So when I called, Ms. Velma didint hesitate to have me come into the store at 5:30 even though they were scheduled to close at 6 pm. When I got there I ended up getting to work with the owner’s son Michael. He took copious notes and listened intently to my questions about this fixture.But then, I stared asking him about another fixture I had taken a picture of but couldn’t identify my maker. He searched multiply catalogs and the internet past 6 o’clock to no avail; however, he assured me that he would locate the fixture if I was willing to email the pic to him. So I did.At hardly 10:45 am the next day, Michael had located the mystery fixtures AND he had already contacted company #1 about my install questions. I came in that afternoon to place my order and the icing on the cake was they BEAT EVERY INTERNET PRICE I had found!I’m a savvy online shopper but sometimes one needs this kind of special care, advice, and legwork, knowledge and patience of true professionals. If you’re ANYWHERE in the Houston or can access UL’s website, there’s really no place else you need to shop for lights!!!! Enough said!

Friendly, expert service and a fantastic showroom that is much better than flat photos on the internet catalog sites.

Very rude! Unhelpful! Poor customer service. Im sure they have very nice product. But the store manager wasnt helpful enough to talk about their product. Maybe if you walk in wearing a suit, and drive a Range Rover theyd be more helful.

Great selection. Great service. Great prices.

Rude, Racist, Bad service. Will never set foot in there again. They just lost $1000 business from me today. I will take my business elsewhere, somewhere where the customer is appreciated. There are plenty of other light stores in Houston.

*DO NOT SHOP HERE* THE OWNERS SON WAS RECRUITED BY THE KKK. WHEN I TOLD THE OWNERS ABOUT IT THEY CALLED THE POLICE ON ME BECAUSE THEY FELT I WAS GOING TO TELL PEOPLE AND CAUSE BAD BUSINESS! THIS IS PLACE IS NOT THE MINORITIES AT ALL. THEY HAVE A HIGH TURN OVER RATE DUE TO MICHAEL COHEN.

Beautiful selection of lights

Incredibly rude/unhelpful owners/managers. The positive reviewers could not have encountered the same individuals. Go elsewhere!! This place does not deserve your business.

Wow unbelievable! Complete a**holes top to bottom!! Attitude galore even when theyre the ones who screwed up. In the short time I was there I felt like my IQ decreased dealing with such ignorance.

Great selection and very helpful staff. We will not buy from anyone else.

Very reasonable prices and friendly staff ready to assist you!

Great selection and service!

Michael is awesome!

Horrible customer service!

Awesome store