This shop has been consistently excellent. They are knowledgeable, honest, very easy to work with and have been helpful and timely with all repairs/servicing. Julies communication has also been superb. I am happy to make the long commute to continue working with them.
Pacific is a regional mecca for everything triathlon/cycling. Julie, Lori & Juan have been big helps over the years with product help, fitting and equipment insights. There is nothing like it for much of the region. My most recent visit was simply to mount new XLab seat cage, new tires/tune gearing in advance of 70.3 race but Juan quickly noticed/swapped out chain, adjusted brakes, notified me of worn bearings on wheels and had insights/advice for upcoming race as hed completed several times which was invaluable. I brought in my gravel bike which had trouble with rear wheel removal - he immediately noticed the rear derailleur had been installed incorrectly (another retailer) - then compared notes on regional gravel routes. Cycling/triathlon is a technical sport and finding folks with deep experience is invaluable.
Ive been here 2 times now. First to fix a flat, 2nd to get myself new Shimano Pedals. Both times were quick and easy. I always love to support local shops and this place is my go-to for anything bike related.
I wrote to your company back in November of 2020 about a defective bike that I purchased that still hasn’t been addressed to this day, I’ve sent you guys everything that you asked for and it still hasn’t been corrected, my son got this bike for his birthday in September & it’s been broke since November. I was told the part would be in stock around April we in June now .I would appreciate it very much if we can get this problem taken care of immediately.. Or just give me my money back !!!
Had a great experience with this shop buying smart trainer. Julie responded to my email on the weekend and arranged a free in-store setup session for the trainer. Store staff was very professional and punctual. Overall had a very pleasant experience with the shop and would highly recommend them.
Great local bike shop. Bought a road bike here back in March and the staff was super helpful. Later had some bike fit issues and Lori went above and beyond to get me squared away. Highly recommend.
Incredible service. Incredibly knowledgeable. Perfect bike shop for finding the perfect bike, bike fittings, and service.
Fantastic store. Great place for advice and they have the best gear.
Once again the Pacific team comes through! I just had my Specialized S-Work Turbo Levo replaced with a brand new one, well after my warranty has ended. Special thanks to Julie for all of her support and building a great relationship with Specialized. You don’t get that everyday nor everywhere.Of course, Juan and Kevin, thank you two for keeping me wheels down. I would also like to give a special thanks to Larry Oliver, Specialized North East Rep who has always been there with support, and lastly to Specialized Bikes.IMO Specialized is at least 18-24 months ahead of the competition on design, technology and integration in E-Bikes. They really stand behind their products and strive to deliver the best All-Mountain E-Bikes available in the USA. Thank you Pacific Cycling and Triathlon.
I have a weirdly-shaped body. Year or so before COVID started, Lori took my measurements, watched me pedal, and recommended me a bicycle 2 sizes smaller than I was riding. Its by far the most comfortable bicycle Ive ridden; it was an amazing and transformative experience; Im faster and more comfortable at the same time.Fast-forward to 2020 and 2021. We have COVID. Everything is terrible. Julie comes through with just about everything I need for bicycling. They either have it in stock, or they can get it for me almost immediately. Their mechanics are amazing as well. Super recommended.
Great experience. Very helpful and knowledgeable staff
Great bike shop. The staff are very nice, knowledgeable and helpful. I had my road bike serviced there last year and was very pleased. I came back this year and purchased a Cannondale Trail 7 mountain bike and the Kuat bike rack. Thank you Julie Gabay. You have a great team. See you soon.
I bought a new bike from PC&T a couple of years ago and they did a great job of ensuring that I got a bike that fit well. But even more impressive is the quality of their service. I recently had the bike tuned up and it is as good as new!
Very rude and unprofessional. Couldn’t even accommodate me one bit. Thanks for nothing
The team at Pacific is friendly and knowledgeable. Julie & Lori were great to bounce ideas of and get their perspective on what I had in mind, from a new bike, to getting into new carbon wheels, swapping out the handlebars etc. And they went above and beyond to not only understand what I wanted but delivered to my great satisfaction. I highly recommend you visit this store for all your bike needs, and the cafe is pretty nifty too!. Thank you Julie & Lori!
This is a huge shout out to Kevin at Pacific Tri....which by the way is a shop full of good hearted people. He built my Colnago c64 and not only did a beautiful job, but made suggestions and generally took the build up a level. Can’t recommend them highly enough. Thanks for the blue chain!
Out of town visiting parents and my son’s bike got a flat. I emailed them that night and explained the situation, they told me to come in the next day. They had to order a new tube, which came the next day and within 48 hours of the original flat my 8yo could ride his bike again! Very happy with their service and highly recommend them!
Amazing store. Lori is an expert at custom bike fitting. Julie has a staff with tremendous knowledge. They got me a great bike and accessories at a fair price, and have been super-helpful with continued support. There is no other place you should go if you’re in the market for a bike!
Did my best to try a new shop.Came to Pacific told me it would take a week to look at and into its 4 th week I go to the shop and the parts are still not there. When I was told they were in stock. Nothing has been done to the bike went there a total of 3 times Since I left the bike.5 days ago the part was arriving that day (according to the shop).When I called earlier in the day ( today) I was told that there were no parts Because of pandemic and I decided to stop by the shop and pick up my unserviced bike that sat there forever.I stopped by REI they had all the parts available for about half of the price and they till service it within the week.I had high hopes for Pacific.
My experience with the ownerJulie, is that she really cares about her patrons and the community. Julie, is a wonderful supporter of our non profit and always extends herself to make sure our program is successful. I highly recommend Pacific cycles for all purchases and repairs. Just a wonderful staple in the community with a huge heart!!!
I recently purchased my first tri bike through Pacific Cycling and I could not be happier. I had a bike fitting with Lori, which was very helpful and thorough. She spent over two hours with me doing my fitting, and answering all of my questions. She had went through all of the bikes I was interested in, told me which ones would fit me best in the sizes I would need. Julie also made the purchase seamless, She made herself available for any questions I had about the bikes I was interested in. Julie and Lori also responded by email very quickly. I really cannot say enough about my purchase with the shop. Everybody involved in the experience was great. It is very tempting to purchase from online competitors, but nothing compares to the personable experience you get from a local bike shop. I highly recommend Pacific.
Amazing service from Juan, one of the mechanics! Ive only been in the Stamford area for about a year and have learned that what the local cycling legends say about place is absolutely true - a great shop with knowdledgeable techs who take care of you.
I never experienced such great service I. had 3 bikes to repair.Julie Gabay kept me posted as to the status continuously.They picked up and delivered the bikes -They deserve 100 starts not the max of 5
Very Professional and complete store. A little high end and expensive but worth a visit if you are cycling enthusiast.
A bike shop you can trust. A few years ago I moved a few towns east so when my bike needed repair I tried a local shop in Darien, only to be told that my gears were shot and Id need to replace them at at cost of over $2,500. After quickly taking my bike home, I took it over to Pacific Cycling and had them look at it, hoping for a somewhat less costly solution. When I called they told me theyd fixed the bike for a whopping $20.57, thats right just over twenty dollars to fix it.Thanks to Pacific Im back riding. Whether youre thinking of a new bike or a need a bike mechanic you can trust, these are the folks to talk to.
Nothing but great things to say about this local shop. I am a local sports coach and Pacific was incredible about outfitting my team with top notch safety gear in a fast and efficient manner. The staff is incredibly professional and the coffee shop is great as well. Thanks Julie to you and your entire team. Highly recommended.
10/10 experience with this shop. I had my bike fitted with Lori and I suggest it to anyone even thinking about the idea, its absolutely worth it. I had all sorts of pains before the fit but afterwards they were all gone. Lori was super helpful and responsive to all of my questions and is a wealth of knowledge. Any bike I get from now on, Ill have fitted with Lori. The attached coffee shop is delicious as well!
Great triathlon store. I had my first bike fit for a TT bike done by Lory. It was a great experience. She really took her time to get everything perfect and answered all of my questions. I ended up buying a used Cervelo bike P3 through the store. Lory dialed it in according to the numbers from the bike fit. I felt immediately home on the bike. Highly recommend.
This morning I got a flat tire outside of the bike shop about 45 minutes before they opened. Luckily someone was there and invited me inside, which is something most shops wont do. Everyone was super friendly and helpful. The is the first time I can ever say Im lucky to get a flat since I found a great bike shop.
I recently traveled very far to have a proper bike fit analysis performed at Pacific. Lori was highly recommended to perform the fit, I learned a lot through the process, and could not be happier with the changes she incorporated to my bike positioning/setup. Beyond bike fitting, Pacific is the place to go if you need a bike, need a tune, or just need a really awesome coffee! Thanks for all the help and great service always.
Had a bit of a bike emergency, a rear wheel badly out of flat. Not much cash on me either. The shop took care of me, and then some. Very nice building, a lot of great bikes, beautiful interior w exposed beams and a really sweet yellow lab! Definitely my new bike shop!!
Friendly, knowledgeable staff! Excellent service! Wide selection and top of the line cycling, running, and swimming product. Check out the CompuTrainer studio, bring your bike, and take a class! Dont forget to enjoy a delicious drink or snack from their food service station.
To the wonderful group at Pacific,Thank you so much for taking such good care of my bike this past week. I had a bad crash a week ago and the bike wasnt in good shape. Julie was able to file a quick warranty claim with the manufacturer, which turned the parts around in less than 3 business days. In addition to having the entire bike repaired and serviced, Julie was so kind as to have the bike delivered to my home in New York City on a late Saturday evening -- just in time for my long Sunday ride. I couldnt be happier with the outcome and highly recommend anyone in the Tri State area to go meet Julie, Juan and Lori at Pacific. They not only put together the time trial bike of my dreams...they also brought it back to life :)
Great group of people, really enjoy going down to the shop. They truly take the time to understand your needs and get you exactly what youre looking for. Staff is extremely knowledgeable and professional.
Excellent customer service. I found everything I needed for riding. Great selection of bikes and riding gear. I bring my bike back for tune-ups every season and they always do a great job.
Just had our first service here. Bikes came back clean, clean, clean and the mechanic caught an issue others did not and fixed it. Very happy. Looking forward to the first ride of the spring season. We will return.
Honest, reliable and knowledgeable. One stop shop for all cycling needs!
Great place and staff is very passionate and knowledgeable about cycling.
They do not have enough items for mtb,and it is very small and expensive store
Our experience at Pacific Cycling is every time excellent, very knowledgeable owners, a lovely place to congregate for an excellent espresso, capuccino, you name it they claim it..I suggest stop in and enjoy...
The new coolest spot in stamford! Great atmosphere and an amazing unique selection of drinks, not to mention there are dogs!
Pacific SBR is a great shop for the bike and triathlon community. The knowledge and friendly staff can help you with bikes, bike service, gear and training. Youll see them at many of the local races. Ive bought a bike and gear there, had my bikes serviced and theyve packed and shipped an old bike I sold on ebay. There isnt anything else like in the area.
Superior service with my bike. Customer for life!
Pacific SBR has great deals on triathlon bikes, have a great selection, and always take care of me. Their customer service is second to none.
Great selection of bikes and gear in a beautiful converted warehouse. Very helpful and knowledgable staff, Ill be back!
Great service, friendly, knowledgeable, i had a bike packed for shipping and tune . Will be back
I recently bought a bike from Pacific SBR after 2 days of cycling my lower back and trapezius were completely locked up. I was in agony. I called Pacific SBR Monday morning and Julie could not have been more helpful. She welcomed me to bring the bike immediately. Jason called me 15 minutes later and suggested that I have a customized fit. I returned the bike that Monday, had a customized fit and a week later got a new bike. Sean built my bike and was so great. Jason then spent 2 hours with me fitting my bike. He could not have been more patient or more helpful as I tried one position and then changed it, only to go back to the original position. It took about 2 hours on a Friday afternoon. I love my new bike, I went for a 3hr ride today and if I had time would have gone longer. THANK YOU to Sean for building my bike, to Jason for his endless patience and to Julie for her excellent customer service. I love my bike; Judith
Pacific SBR has a knowledgeable staff and amazing selection of bikes and tri gear. Being new to triathlons, I found it to be a great place for training information and classes. They take the time to get you fitted on your bike and even try on wet suits.My favorite class is the Computraining ride -- a computer resistance ride on your actual bike, indoors. Its a lot easier to stay with the pack over a 40 mile ride and you pick up great endurance tips and techniques along the way.
Excellent shop! Great services knowledge staff and very cool place!
Hard to find words when you find the right store for your cycling and triathlon needs. Pacific Swim Bike Run is a place you need to check out. Some cycling stores feel like factory plants, just trying to get the next bike out the door, this is not the feeling you get at PSBR. I recently got into triathlons and the staff here is by far some of the best Ive ever interacted with. Everyone is extremely friendly and want to see you reach your goals. They are also genuinely excited for you to get involved in these sports from the start. If something goes wrong, theyll help you out with your gear and get you back to your training routine in no time. Personally I had health concerns that needed to be considered when becoming a triathlete. Jason and the PSBR staff were great in helping me out, giving me tips and its allowed me to take on my first 70.3 by the end of this summer. Go visit PSBR, you will be happy that you did.
The customer comes first at PSBR. Julie is amazingly helpful and runs a great shop! Whether youre looking to pick up some gear and nutrition, or want to tap into a great community, go to PSBR to fill your cycling and tri needs. Dont miss the computrainer classes (the off-season secret weapon).
Very knowledgeable staff.
Great coffee, puppy-friendly