I rarely write negative reviews but felt that our dissatisfaction with P2P had grown to the level that it warranted one. After approving my computer repair estimate online, I heard nothing for almost a month so I called in for a status update where I was told that due to a glitch in their system, the invoice that should have been emailed to me upon approving the estimate had not been sent and thus the parts had not been ordered. No one reached out to me to ask why the invoice had never been paid or checked into the issue until I called. Our interactions with the managing staff and front desk staff at the State College P2P specifically were less than pleasant with both employees demonstrating a lack of professionalism. We regret enlisting their services and will go elsewhere in the future.

I ended up fixing my laptop myself. I went in there, told them the battery was dead, and they charged me 80 dollars for a diagnosis to see what was wrong with it. After I already told them. Then they said they would email me and charge me more money to fix it if I wanted to. It was way cheaper just to buy a new battery and replace it myself.Also, 3 days passed and they still hadnt even looked at my computer at all after I left it there. As a college student, I needed it back ASAP so I went and got it back after it had been too long. I dont even want to know how long it would take for them to fix it if they hadnt even taken a look after 3 days. An extra star for not making a fuss about giving me a refund for the diagnosis though.

I took in my 2020 MacBook pro because it would not turn on after it was on a plane. They told me it looked like the entire inside was corroded due to water damage and it would be $1400 to fix it. When I called and asked for a breakdown of what we would be paying for, they told me that I would be getting a refurbished laptop. That is all they would say! Because they would only tell me it was water damage and not what on it was broken or why we would have to pay so much I took it to an apple store. Not only was there NO WATER DAMAGE, it was covered under my limited warranty, unlike what p2p had said. Apple said if it was not covered it would only be $500. $900 less than what p2p had said!!!! This place is a joke of a business. Not only that, but when they opened up my laptop they broke the hinges on it! What was I paying for? The parts that they broke? I would give them negative stars if I could.

Tyler is great. Thanks for the fast and efficient service.

Hard to get a hold of someone by phone but when you do they are very helpful and professional. They figured out the issue with my playstation right away and got it working for a good price. Definitely recommend this place

Quick look at phone by Caleb fixed my issue and saved me oodles since no longer need to buy new phone.

Theyve had my computer for weeks and each time Id call for an update they hadnt started work on it or had done very little. Im very disappointed. I needed my laptop in a timely manner and have expressed that and it just isnt getting done sadly.

Quick check by the front desk fixed the issue. Thank you.

Great job explaining all details of my laptops repair!

Went here about a year ago and received excellent service. Was told it was possible the same issue I had that time could come up again, which it did recently. Upon taking it to them and telling them I thought it was the same issue, they were able to fix it in 5 minutes at no charge. I will return with any future issues with my Apple products.

During the process of fixing my computer, the staff was very professional. Thank you so much for all your help.

I’ve been to P2P twice now - once for a computer repair and once for a battery replacement on my iPhone. Great service both times - they are super nice people and the repairs were done quickly and without issue. The computer repair required waiting on a part, but they were super communicative about it and once it came in, it was done in no time. Prices are reasonable IMO. Happy to support this local biz!

Consumer Beware! P2P has a policy in which they throw away your computer if not picked up within 3 months. My husband was waiting for P2P to get in touch with him. They emailed but he didnt see the emails. They never called. They never texted. He finally called to see what was up and was told his Mac was recycled. Gone for good. No apologies, no compensation. He was not informed of this policy beforehand. It was $1000+ computer, still under warranty. Apple wouldnt replace it because P2P is 3rd party, eventhough theyre Apple certified. Apple certified means nothing. Stay away from P2P.

I got my problem solved within 4days, which is pretty fast compare to other stores in SC.

Matt was awesome! He was very patient and extremely knowledgable!!I couldnt have asked for anyone better for an outstanding experience.

Went to P2P twice over the past week and both times had an excellent experience. They were so nice and helpful and resolved both issues I had with my MacBook Air quickly.

They are so helpful and knowledgeable. I wont take my electronics anywhere else. Very reasonably priced!

Brought my desktop in to get it diagnosed and they got back to me within the 3-5 day waiting period. They were thorough in checking my desktop and didnt give me any problems when I came to pick it up. Word to the wise if you plan on having them upgrade your pc, they will pick sub par parts and overcharge you. One worker offered to help me pick out parts and sent me an invoice, I looked on my own and found the same parts on amazon and other retailers (newegg and bestbuy) for more than $200 less than what P2P would charge me for the parts alone. I was even able to find better parts for my computer while still being over $200 under what P2P would charge me.In summary, they are great at diagnosing problems, but dont trust them for anything further.

When I was still teaching (SCASD) and my MacBook Pro decided to pitch an occasional fit, it was easy enough to call the IT specialist or Computer Services to get it up and running again. Retirement closed that avenue for me, and I am very glad that I found P2P Computer Solutions to provide analysis and repair when things go amiss. Ive taken my computer to P2P twice in the last two years - the first time when it shut down completely without warning, the second when the touchpad became unresponsive in one corner. Both times the machine came back to me in perfect working order, and the staff was so great at listening to my descriptions of the issues that brought me to their office, and explaining what they did to make things right again. In this day and age when our myriad devices are so crucial to our everyday lives, its great to know P2P is there to make things just a little easier for us when trouble calls... Thanks to all.

They had my phone for 6 hours to fix the screen. Takes 15 mins at other places. fair enough. I call throughout the day to check on it’s status, they said both times- no eta, it’s not done yet. at 4 I stop by to check on it and they say they were unable to start working on it because there were additional issues that would cost several hundred dollars more. what were they doing all day? They held my phone for 6 hours, telling me it was being worked on, then they gave it back to me still broken, and without my screen protector.

Brought my 2017 Macbook Pro in for repeating key issue. Staff was polite and >very< knowledgeable, provided a ticket and followed up promptly through each step of the process. They worked with Apple seamlessly to provide warrantied service and did an exceptional job at a top case replacement. Very happy customer! Thanks guys!!

P2P set expectations on how much time it would take and communicated frequently with updates. They were professional and did a great job on the repair. Now if they had weekend hours.....;)

They were extremely helpful and very fast. They diagnosed the problem almost right away and worked quickly to get it fixed.

Caleb is THE GUY!!! He helped me fix my motherboard and even clean up the fan for me. Definitely recommend coming here to repair your computer.

Took computer in for repairs and SSD installation. Took a couple weeks, and they ultimately accidentally deleted all of the files off the computer, including our engagement photos. They then took a month to try to rescue those files.Our mistake was not backing up our data.But if thats indicative of what you can expect here, then...well, you draw your own conclusions.

I needed a battery replacement in my macbook air, and they said they would have to hold my computer for over a week to do it. I was told it would take at least 2 business days just to run diagnostics to make sure it was a battery replacement, and then 3-5 more days to replace the battery, and this time does not include weekends.

People working at P2P are very friendly and helpful and service was fast and extremely efficient. I was very happy with my experience!

I bought a prebuilt that wasn’t working properly. Brought it into them and in 3 days they had it working. Had another problem pop up and brought it back into them. They have a 30 day guarantee so they took it back in no extra charge. Waiting to hear back I turned it in today but have full faith they will find the problem. Definitely recommend.

These guys did a great job with my custom build. They said 3-5 days and I had it back with solution in hand within 48 hours.

Amazing service, great communication, and overall perfect experience! Caleb really knows what hes doing and you can trust him with fixing your PC issues.

My iMac had failed to boot and Apple support recommended P2P for evaluation and repair. (I am 2 hours away from the nearest Apple Store.) What I expected to be a hardware problem turned out to be a software/malware problem. Matt Hill was very knowledgeable and professional and took the time to listen to me and answer my at times naïve questions. Though they kept my computer for over a week, I realize that was a result of their thoroughness of both evaluation and after-repair testing to be sure it was done correctly. I highly recommend their service.

Couldnt help me with my problem, but the nice fella behind the counter gave me a lead on someone who might.Dont often need their kind of services but would go back if I do.

TERRIBLE customer service! They are the only Mac service center for many miles and they know it. Store is almost literally a hole in the ground. Even during COVID, expect to wait an hour even with an appointment.

Tyler recently helped me with a custom PC build, he went above and beyond through all stages of my build. From advice on parts to impeccable wiring. Great Staff especially Tyler. Money very well spent.

My lady Marjorie Hall and I want to e

Best experience possible. I was greeted by Ester who immediately made me feel right at home. Before I could take of my coat, I had Matt on the case. He had me on my way in no time. All through the process he made me feel like it was all under control.I highly recommend the team at P2P

Friendly staff and excellent service.

DONT GO HEREI wish I could rate lower on this company. Ive never actually taken the time to write a review before, but people need to know how terribly they handle customers here.There is NO communication between the workers and between the workers and the customer.I dropped off my broken phone almost 3 weeks ago thinking it would be $80 to do a data recovery (according to someone on their phone line) if it worked, turns out it is $200.It should have taken 2 days to get the data off and 2 days to download the data max (according to them), but it has now been about 3 weeks.They forgot to tell me to turn off find my iphone so it got delayed because they never sent me an email (even though they consistently insist that they did). I was the one that had to call and find out why my phone was not ready 2 days after I dropped it off. On that call, I determined with the person on call that I had turned it off successfully.... Well, 2 more days go by and no email and I call again.... Apparently find my iphone was not turned off and they did not bother to inform me. I was definitely upset at this point on the phone with the person and he threatened to not do the data recovery. Thats not how you work with customers. Instead, you should represent the company that did a poor job and offer to knock off the already outrageous price.I just want my phone back, it is not that hard. Communication is key and they should have informed me that I needed to come into the store to turn it off. Now, I have to wait until Monday at the very least to pick it up.

I was having a problem with my iPhone where it would not charge. I took it to P2P as recommended by Apple support. P2P had it fixed within a few hours. The employees were helpful, friendly, and professional.

P2P provides excellent and professional computer service. Their staff is so nice and helpful. I cannot say enough wonderful things about them. Matt went above and beyond to help me with a difficult situation. Fixed everything perfectly. Thank you P2P.

Great place for Mac and i-device repair although they offer other computer services as well. One of the very few Apple certified shops in the area doing warranty work as well as regular repairs. Great and knowledgeable staff and competitive prices should you not be covered.The biggest advantage is the location, so close to Campus which makes it extremely convenient for students and locals alike.

Worked with Carlos and Matt. Both were very patient when trying to solve my problem AND were able to solve my problem. P2P was also very honest in recommending Hank getting a new computer rather than having the old one fixed to the tune of a lot of money. Yes we would recommend them and yes we will continue to do business with them.

I’ve taken my phone once and my laptop twice to P2P for diagnostics and repair, and every time they were helpful and informative. I always felt like I was in the loop and fully understood the process they had planned for my devices. They were timely and I didn’t feel I was being charged an unfair price for the service. I trust the technicians and will choose P2P every time for my future technological needs.

P2P staff did excellent job diagnosing and removing viruses, malware from my laptop. They answered my initial questions by phone, described services and rates, and serviced my 2015 laptop well. Later, there was a small hiccup and they fixed it immediately. Techs also gave me advice on preventive steps. They offer 30-day warranty on repair services. Thank you.

Excellent service. Had an old Mac with a very swollen battery which disabled the touchpad. They fixed it in no time... very personable and polite with a reasonable price for the repair.

Quick, professional response to assist in determining possible issues/resolutions. Once issue was identified, their communication giving status updates was stellar. Highly recommend P2P Computer Solutions.

Excellent experience in a new computer transfer/setup. Took all the time I needed to address questions on this transfer as well as additional questions on Apple products and how they all work together. Really appreciated the patience of staff (Matt) in working through my computer issues.

I was really hoping not to have to write a typical this place is shady and deceptive review of a tech place but after multiple difference services provided by P2P, they absolutely fit this description. They constantly provide false information about whether your device is being worked on and they do not even begin repairs or data transfers until days after they claim you will have your device back. This company is definitely shady and I would recommend that you find another service provider in the area if at all possible.

If at all possible, I would try to avoid going to them for computer repairs. If you must use them, just expect the time window that they give you to be tripled. I have gone to them for computer repairs twice and once time a one day time estimate turned into a week. Do not feel forced to you use them because they are the only apple recognized provider. Many better places I would recommend downtown.

Great service! My track pad was acting up so I went to P2P to get it checked out. I dropped it off on a Tuesday, Thursday I received an email with results from the diagnostics, and by Friday my computer was ready to be picked up. All in all an easy and painless experience and I will be sure to go back next time my computer needs repairing.

Being a business I needed my laptop addressed quickly and efficiently. I was very impressed with the customer service and quality of work! We will be using P2P for all of our computer needs in the future!Jackie OshinskieCo-OwnerVictory Sports & FitnessState College, PA

Good work but the diagnostic times are too long.

Reset our ipad quickly.

The customer service is outstanding! I went in this morning with a charging issue on an old Iphone6. The associate was extremely knowledgeable and helpful. He took the phone in the back and cleaned it out, before you know it, I was on my way with a working phone. THANK YOU!!

I had a battery replaced in a 5 year old Mac Air and also had a computer glitch addressed after a software upgrade. While the repair was definitely expensive, I was carefully explained options I could do on my own to make the servicing significantly less expensive. I opted to let P2P computers do everything instead. I have only had the computer back for several hours and was pleased to find none of my data or information was lost. That meant everything to me. Expensive? Yes. But the cost was worth it to me.

P2P upgraded my iMac by installing a SSD drive. They provided a quick turnaround (they had it in the shop around 5 hours) and quality work. With the SSD drive installed I am now seeing around a 5-10x improvement in system and app start-up speed.It was well worth the cost; my only regret is not doing it sooner.I will be sure to contact P2P for any Mac work in the future.

I have had much excellent work done by P2P Computer Solutions on my home computers. A very knowledgeable staff solves the problems quickly and gets the results to you ASAP for pickup at a very reasonable price.Accordingly, I can highly recommend them as a retired member of the research faculty at Penn State!

I took my iMac in to have it checked out for water damage, I explained what happened and the technician zerod in on the problem immediately, a damaged power cord he offered me a replacement and gave me some valuable advice on setting up some additional equipment. I was in and out in under 10 minutes with a working computer. Service was professional diagnosis spot on and customer service was super. If you have any computer problems in State College head right to these guys they were great!

They had my daughters new iPad by the next day. I will definitely continue to go to P2P for all computer related issues.

Charge 80 for nothing and don’t even inform you their diagnosis result until you call.

Very friendly and professional. They know exactly what theyre talking about. I will definitely be back!

Cracked my iPhone screen and p2p Hanford everything quickly and efficiently through apple care. Super knowledgeable staff and excellent service. This will be my go to place for now on

I brought an iPad (needed a battery) and MacBook Pro (needed a backlight) in to P2P to be fixed. The guys were courtesy and helpful. That found out that the MacBook issue was covered by Apple and fixed both in a timely fashion. I appreciated the way they spoke to me (not being a very tech savvy guy) with respect, patience, and with professionalism. I will be using them again for my computer needs. Thanks guys!

Front desk staff was organized, knowledgeable, and respectful. Time estimate given for iPhone battery replacement for great, actually completed a few minutes early. No complaints with the service the company provided.

Fixed my phone in under 24 hours and at no charge w my Apple warranty

Great staff and quality repair. Couldnt ask for better service!

Apple recommends P2P to replace my failing iphone7 battery. I call last Tuesday and get the first available appt this Tuesday. I explain I am driving over an hour and will be waiting for it to be replaced. So, I get there today at 9:45. Wait in line until 10:15. They check me in and tell me it will be approx 3 hours. I again state I will be waiting for it. At 1:00 I go on to check on progress. Front desk clerk checks with technician and says it will be done by 2:00. I tell him I will be waiting out front in my car to please call if it gets done early. 15 minutes later technician calls me and tells me that they have no iphone7 battery in stock and I can leave it there for a couple days and then come back and pick it up. What??? You give me an appt. Have me drive 1 hour 20 minutes. Wait 3.5 hours. Then tell me you have no battery? Worst business model and customer service experience ever. Would never recommend this business

Good location with timely repairs unlike other places. I got my computer back with a new screen in a week and a half. The diagnostic fee is kinda hefty but worth the speed of the repair. Payment though their online system is fast and convenient especially when/if you need to consult other people. They dont always hear the door chime, so you might have to knock on the employee door.

Leaps and bounds above the Apple support center we have dealt with in the past. I would give 5 stars easy if the tech didnt tell me he would call me in two days and didnt. Update to my original four stars: Business has changed to have hidden fees. Beware!

The place is alright. Only certified repair store downtown.They took 7 days for diagnosis but I ran the diagnosis myself and it took 5mins30secs. I mean its alienware - it has one of the best self diagnosis system. It literally tells you where the problem is. Staff can be friendly or rude depends on if you ask them to speed up. I guess its the culture there.

Claim to be Apple certified. But they’re not. Unfriendly and unprofessional people! Got back my computer with extra damage and they dont take responsibility for that!I took my laptop there; after paying 52$ for diagnosis later, they asked for 180$ to change a cable worth 10$! I got back my computer to do it myself because it was a very easy task. However, after opened it, I find out they caused damage in battery! I went back to this store and explained the issue, but a super annoying manager didnt want to take responsibility for what they did!I called Apple, and they are going to fix all issues with my laptop, including the battery damage!If you have any problem with your Apple products, instead of going to this self-declared apple authorized place!!, I recommended contact Apple; they will send you a box that you can mail your phone or computers to Apple service center!

The staff are both competent and helpful. Weve taken both iPads and iMacs to them and had very good experiences. They know Apple products and how to get them working if they can, or sent out for repairs if needed.

Very professional team, fast response, as well as a modern tracking system to monitor the progress of your item. Went the extra mile to make sure, what I got back was better than what I sent it in. I appreciate the work guys.

Great service! Replaced my iPad as quickly as possible, and were available to answer questions! Highly recommended.

I brought my iPhone to P2P for a repair about one month ago. They told me that my phone would be replaced in up to 2 days, and I paid the money for the replacement process. However, they couldn’t do it in 2 days, and I canceled the repair and took my phone. It is one month, and I still haven’t get my money back. I put comments and also emailed them, but they didn’t respond to me. Besides, when I called them, the person that I spoke to told me he would send the request to the accounting section, but he cannot do anything about it. This is, by far, one of the worst experiences that I have with apple-related service centers. They are not professional, and they are not responsive at all.

Do not use their services !!!!!!They took my laptop for a simple fan replacement and were unable to do so. They also charged me $120 and my computer was never fixed. I am still trying to get a refund for about 2 weeks. I can assure you that you will regret giving your computer to them. Try another store.

Great, accurate, technical service. Carlos, as well as others, was superb in service support.

$340 for a backup and reinstall of a MacOS??? No thanks, Ill do it myself...

MATT HILL WAS ESPECIALLY HELPFUL TO MY NEEDS AND WAS ABLE TO TURN AROUND A REPLACEMENT OF MY MAC BOOK PRO DISPLAY SCREEN WITHIN 24 HOURS. HE PROVIDED ME WITH EXPERT ANALYSIS AND IS CLEARLY KNOWLEDGABLE ABOUT APPLE PRODUCTS AND WENT THE EXTRA MILE TO ADDRESS A NUMBER OF TECHNICAL CONCERNS. I WOULD RECOMMEND HIM AND THE COMPANY HE WORKS FOR WITH NO HESITATION. HE IS FAR BETTER THAN MANY OF THE GENIUS BAR FOLKS I HAVE ENCOUNTERED OVER THE MANY MANY YEARS AS AM APPLE USER..

Professional staff with good customer service. Appear very knowledgeable in Apple i phone products.would highly recommend.

P2P provided me with an efficient and fast service. They were able to identify the problem with my macbook pro and solved it immediately. A few years ago I had to bring another computer with those who at that time were authorized by Apple to provide technical service. It was a disaster. I hope I never have to need P2P services again, but if so, I am sure they will be extremely professional.

The best in town! I cant recommend them enough. Quick turnaround time, reasonable pricing and awesome staff. They are definitely number juan in the area!

First of all, the customer service here is absolutely amazing. When I took in my computer, they were so helpful and explained everything to me. They found out what was wrong on Monday and fixed it and I had it back by Tuesday!!!!! I can’t say enough great things about P2P. Any future problems I have, I will be taking to them.

P2P provided great help and assistance while the Apple help line, customer service line, and Apple staff at the “Genius Bar” could not. They have also been very helpful on several occasions to my daughter when she was a student at Penn State. Based on my experience, I highly recommend them!

I am so glad I came to them for my computer repair. The man who was helping me, Matt Hill, did everything he could to get it fixed for free, and succeeded! Matt reached out to me when he heard of a program Apple extended to fix a keyboard problem that my computer was having. Not only did Matt contact me but he also worked with Apple to get my computer pushed through. I am so grateful for all his help! I would definitely recommend P2P to anyone in the State College area. The staff is friendly and helpful and they get things done in a timely manner.

Excellent repair service on my MacBook Pro. P2P is fully certified as an Apple Authorized Service Provider, meaning they know what theyre doing, they will use genuine new Apple parts, and they can save you a trip to an Apple Store (over 2 hours away for me). If they have questions about whether your device qualifies for a warranty or other free repair service covered by Apple, they will clear it with Apple. Very happy, I will use them again.

Great costumer service kept me informed and honest about my situation.

The customer service was great and my computer was returned to me in 3 days, which is the minimum estimate that they game me, so they keep their word.

My iPhone was locked and the friendly folks at P2P fixed it quickly. They also went the extra mile to help resolve an additional Apple software problem. I highly recommend them. Ill be going back.

Fast and dependable service. I cant say enough about Tyler. He is so professional, courteous, and kind. Goes above and beyond . This company is great for all your computer needs.

The folks at P2P took care of a nasty virus and then restored the operating system, upgrading it to Windows 10. It was a lengthy process, but they persevered. They were most courteous and helpful. Their price was quite reasonable. I have used them in the past and have never been disappointed. M. C. Ritz

These guys do a excellent service especially with all traffic of people who expect immediate service on phones without warranties. They have great patience and explain thoroughly what the process and time will be to fix the problem. Thank you P2P

This place severely overestimates their ability to keep time. One or two hours turned into five. Im sure theyre competent but you better not having anything to do on a day you go here.

Main lady I dealt with was super nice and helpful. Had to order a new phone from Apple and it came the next day when I thought it would take 3-5 days. Very happy with P2P and would recommend to others.

I took my 12 year old son’s computer in with a broken hinge. He was charged $50 to diagnose it and tell us after a day they couldn’t find the part. A valuable lesson for my son to choose your service providers more carefully. He’s also warned all his friends.

I never leave bad reviews, but if I had the same interaction with a car mechanic I would take the car somewhere else so Im going somewhere else.I called to request an estimate about a repair for a 2015 MacBook Pro. The keyboard & touchpad are unresponsive, which I can see from Mac forums is a common failure mode for 2015 and 2016 models. I called for a best-case-scenario ballpark estimate so I can weigh the cost/benefit of repairing the computer vs replacing it. The person on the phone was unwilling to provide any information at all, because only repair technicians can give estimates. I asked if there was speak a technician in the shop, and she said yes but refused to let me speak with one because they are busy. I called on Monday morning 20 minutes after the shop opened, I have to think a technician could spare (literally) 1 minute to speak with a customer. Instead, she insisted that I need to leave my computer with them for 2-3 business days before anyone could provide an estimate.I can see that P2P has great ratings and I have no reason to doubt they probably do good work. However, if you had the same interaction with an auto mechanic (they wont talk for 1 min, just leave your car for 2-3 days), you would go somewhere else. Im going somewhere else.

Fixed a cracked screen on a surface pro 4 that no one else would touch. Incredibly courteous, fast service. Always a pleasure in person or over the phone. Cant recommend enough.

I was totally pleased with my experience with P2P. I took them what seemed to be a difficult problem (intermittent shut-downs of my computer), they ran it through extensive testing, diagnosed the problem, and had it fixed quickly. I dealt with Matt, who was a nice person, very professional and knowledgeable. He called and texted at each step of the way. Im the sort of person that tends to fix things myself but in this case I needed to go to someone, and I couldnt have been more pleased with P2P.

I came to P2P for an IPhone battery replacement. The staff was friendly and professional, the price was reasonable and my phone now keeps its charge throughout the day! Thanks for your help!

My computer display was super messed up so i brought it in to p2p and they had it back to me by Friday! The lady who helped me was super nice and they also emailed me with updates throughout the week. 10/10 would recommend!