Only put one star because I had to pick one but this place doesn’t even deserve a star. Never met more incompetent pharmacist. Never answer the phone I literally have never gotten my call answered also they don’t pay attention to you when you go to counter of pharmacy nor do they try to be efficient whatsoever. This place is the worst pharmacy in all 50 states of America. I wish I could explain how actually chromosoneless the pharmacists are.

The staff are friendly and helpful, even with how busy they always are!

The pharmacist here, Tekerra/Takerra, is extremely unprofessional. She carries on inappropriate conversations with other employees as if shes on break or at home. Not to mention they move at the pace of a snail. I would not recommend this pharmacy to anyone. There are two better pharmacies -- Neighborhood Walmart & Walker located 5 minutes up the street.

Doctor put in multiple prescription to be filled quickly because I am suffering with Covid. I spent over 30 minutes on hold and no one picked up the phone. Causing me not to be able to be notified if the meds were ready or would be in the morning.I am tired of waiting in line to be told the meds arent ready or they never received the order from my doctor. This is an everyday happening at this location. People are fed up with their continual delays when they are to be ready. Now I have to suffer another day with Covid because they cannot provide adequate service.

DONT BOTHER CALLING. THEY WONT ANSWER. OVER AN HOUR ON HOLD.

This is the only pharmacy in Statesboro that takes my insurance.... every time I have had to go get prescriptions it is HELL. I have had 2 back to back surgeries and new medications that keep being sent to them and every time they drag and drag and drag out the prescriptions telling you 45 minutes each time you check back. Its super ridiculous. Its hard for me to be out right now and this place just needs some serious help in the pharmacy. Its horrible.

Im the only person in line and its slow right now. Asked how long it would take, even though its supposed to be ready, and they said an hour. I said I needed it within 20 minutes and they would try. I went inside to wait for it to be filled and it was ready in 10 minutes because they saw me waiting. That was nice, except they filled the wrong prescription and used my old insurance, which isnt valid anymore? But what aggravates me is that the employees are gossiping and complaining about their jobs. Saying whenever I get a call I just immediately go UGH why are you calling?? I understand working in customer service is hard but I thought it was unprofessional that they were complaining so much in front of customers. There was one employee though that didnt complain and was very accommodating. You never know who youre gonna get when you go to the pharmacy. Some pharmacists are better than others. Been going here for a few years and Ive always been patient with how slow things are here. But now that I realize its slow because they are gossiping, it really frustrates me.

Sat in the drive through line for 15 minutes, only to be told it would take 2 hours to fill a single prescription for my sick child. This is why I use local pharmacies only. Too bad my local pharmacy was not open on Sunday.

I hate leaving these kinds of reviews but this CVS deserves it. The only thing longer than their receipts is their wait times. I waited 42 min in line and there was only 2 people infront of me. I could see the pharmacists just standing around in the back taking and doing nothing. Honestly who ever their manger is clearly needs to be fired and is too incompetent so run a simple CVS.

I never leave reviews but my lord does this cvs deserve a bad one. I had my prescription sent here and went a few hours later to pick it up. They told me it was out of stock and I could get it the next morning. I was aggravated because no one let me know they were out of stock they could have at least called or something to let me know that. Then I come in the next morning and they tell me it won’t be in until 2. So I call at three to ask in my prescription is ready and the woman tells me it will be in 30 minutes. it is currently 4:50 and I am sitting in the parking lot because they told me once again it would be ready in 30 minutes. I now have had to miss two days of work that I wouldn’t have had to miss if I had gotten my antibiotics when I was suppose to. I would also like to add this is the second time this has happened to me here. lesson learned I will be using Walgreens from now on(:

Website and automated messages say you can walk in for a vaccine but you can’t you have to make an appointment. We drove all the way here for the walk in.

The young guy they had at the drive thru when I went to drop off medicine today at 6:20pm was just horrible all around the board. Very disrespectful and No customer service skills whatsoever.

I have been calling for the last two hours and they dont answer your call. I have held over 25 minutes each call. Take my advice,Do your pharmacy business elsewhere.

Super helpful and really quick considering they were getting ready to close! Answered all my questions in a friendly and kind manner. Thank you! 😊

So far, sitting in the drive-thru for 15 minutes behind a single car with no activity. Other drivers have given up and pulled away. For a few months, the second lane (identified as for prescription services) has been closed off. Drivers are advised to go inside or go to lane 1. Lane 1 is designated for COVID testing. This is not a good system. Having stated all this, the pharmacy personnel are great! Very professional and courteous. Very busy! Finally finished. Almost 20 minutes.

Does not even deserve one star! The worst pharmacy in Statesboro PERIOD!! Very unprofessional and so inificient in the way they conduct business!

They will not pick up the phone was on hold for 1 hour and 30 minute

I have been on hold or over an hour now with no answer.

Definitely not a 2 star cvs. The people working there have always been helpful and nice, the pharmacy people as well. I’ve never had issues picking up medications here, and when calling any pharmacy you should expect to wait a couple of minutes that’s just how it is.

The most disrespectful, uncaring, rude service I have ever experienced!!! CVS, Juanisha should not be in charge of any customer service!!!

I’ve been a few times, everyone has always been very friendly and nice. Went to the pharmacy today and got a flu shot. So nice! One of the best shots I’ve had recently! Really friendly!

Going inside is mostly fine, but never expect to get any type of phone call answered ever. When you go in in person, you can hear the phone ringing for the pharmacy and they hardly ever pick it up. If you call yourself, expect no answer or to have your call immediately picked up and hung up on. In the off chance they do answer, youll have to be on hold for about an hour.

THE WORST CUSTOMER SERVICE IN STATESBORO GEORGIA!!!!!! The pharmacy is so rude and disrespectful. Makes me never want to deal with CVS ever again!

Lost my prescription. will keep u on hold 30 minutes before even answering a call. Worse customer service on the planet! -1 star is more appropriate.

Wish I was able to give a half star. The guy on fron register was very friendly but this pharmacy has got to be the slowest pharmacy in the united states. They really need to get it together and make it more streamlined.

A miserable experience at best. You can have your prescription placed hours before, get a call/text saying your prescription is ready and you will STILL be told to stand aside and wait 20 minutes for your stuff - EVERYTIME.If your insurance allows any other pharmacy use them inside.

Clean store, long line wait.

Had an extremely urgent medication that needed to be refilled. Filed for a refill a week prior to needing it. After 5 days they still didn’t have it. I had to call them a total of 4 times (each time waiting on hold for over SIXTY MINUTES) only for them to say “sorry.. the pharmacist forgot to fill your medicine”Forgot? How can a pharmacy “forget” to fill someone’s medication after 4 reminder calls and a doctor calling them. Then after they apologized for forgetting, they didn’t fill it for another 6 hours. I called again and they forgot AGAIN. They finally got it after I wouldn’t let it go, and I got the medication, 8 days late. The few days before I got to pick it up were very rough as the medication was urgent. Definitely switching pharmacies.

The WORST pharmacy I’ve ever been to. First I was told a price it would be then the next day the price has changed drastically. Second It’s been 4 days since I dropped off my prescription for a simple face wash. Each day I’ve been told “we don’t have it, it will be in the next day” and each day I go in to pick it up and they do not have it. I finally got my prescription transferred to southern pharmacy here in statesboro and they told me they could have it ready in the next hour. If at all possible avoid this horrible place!! I promise you’ll be happy you did. Wait time is horrible and it seemed to be an issue with several people in front of me in line that they didn’t have their medication either!

Best drug store ever! Love doing business with them! Staff is amazing!! Rewards program awesome!!

Judging by the other reviews, it looks as if I should have checked this place out online before going.My objective for going there was simple: get a flu shot. I didnt wait long but was completely visible to the pharmacist who told the lady beside me Ill be with you in moment, maam while ignoring me entirely (Ill let you guess the race of that woman). The pharmacy assistant later came by and asked what I wanted. When I said a flu shot, the pharmacist (who was otherwise doing acting good job acting oblivious to my presence) said sternly, We dont have any. No attempt at mentioning when they would come in stock. The pharmacy assistant added, in a somewhat apologetic tone, We just get them randomly. Randomly. Got it.A flu shot is too interchangeable of a service (and the number of pharmacies in Statesboro too plentiful) to confine yourself to the services of a single pharmacy. If youre looking for a human experience, look elsewhere. This particular pharmacist seems to be angrily counting down the days to retirement (to everyones benefit).

The flu is DEADLY this year. Your patients CANNOT WAIT FOR TWO DAYS ON MEDICATION THAT YOU HAVE IN STOCK AND IS IN A DAMN BOX They also can’t afford for you to screw up letters on their insurance cards and make them numbers so their insurance declines.

I just *attempted* to call this CVS pharmacy. Sat on the phone for TWENTY MINUTES and did not talk to a single person. Only the elevator music and “all pharmacy personnel are assisting other customers. Please hold and someone will assist you momentarily.” This is absolutely ridiculous. I work in a pharmacy. Even when we are extremely busy, we still answer the phone. It’s our job. I had to hang up because I have other things to do, I can’t sit and wait for the pharmacy to answer my phone call all night. Hoping they’ll actually answer the phone tomorrow.

Best pharmacy ever! Everyone was nice and helpful!

My wife went to pick up my first prescription here and after 40 minutes of them finally understanding whatever the cost of my prescription after insurance and/or discount card- she would be purchasing entire script. Made her feel as if she was being talked or treated down to and on. I guess it’s because the type medication I am on. Or did my wife look to poor to afford an out of pocket prescription?Not the first time we’ve felt we’ve been treated as lowlifes from pharmacies. All because of a medication thats honestly saved my life!? They’ve never dealt with us before so doesnt take a genius to figure it out! Truth be told it is none of their business. They provide a service and should do so in non biased manner. She picked me up from work balling her eyes out. Way to go Agnus? That right? Anyways. I was willing to let the bad review go until yesterday. Like I mentioned before my wife didn’t care the price, just wanted fill it regardless of insurance because my wife knew I have top-of-the-line med insurance and even if they didn’t have it in the system, we could prove coverage in a few days and get reimbursed. Done. It. A Million. TIMES! Long story short, if they can slack and get by on customer service minimum-they will. I do not recommend anyone on any MAT treatment, hormone replacement, needing morning after pills, etc. You will be judged and treated differently to the point of it being obvious. Not to mention, it took an hour to get a prescription filled. Check reviews, check reviews! I could’ve saved us this aggravation if I’d done so also.

Whats the point in going through the hassle of setting an appointment for COVID testing when you arrive on time & there are other cars ahead of you! Do they set appointments at the same time??? Also if testing is free why do we have to submit insurance information?

Always have to wait 8+ hours to have somthing filled, but it is usually the next day before it is ready! Had to swap to CVS because of job insurance, but Im willing to swap to another pharmacy and pay more money to not have this wait! This is ridiculous!

So quick and nice! answered all my questions with a smile :)

I just visited CVS, and had a horrible experience. I went in simply to buy some over the counter medicine, and I stood up front waiting to check out for at least 5 minutes, while a female cashier was trying to get her manager to ring her up for discontinued nail polish at a certain price. It took me longer to wait than it did for me to actually pick up the medicine. They both saw me waiting to check out and seemed indifferent. I finally went to the pharmacy section to check out. Doesn’t seem like a good look for employees to try buying stuff and negotiating a price while potentially on the clock, especially when customers are around.

An open letter to the CVS Pharmacy Manager,The cvs pharmacy needs to improve its service to the customers. I was coming after work and have to wait an hour, thought it is a peak time. So I decided to came around 1 pm and have to wait almost an hour again. This sucks, it’s been happening every time. You don’t care about the customers, only care about racking up the profit.

Service with drive-thru is terrible. Never seen anything like it

0 stars actually! This is the worst pharmacy in Statesboro. The pharmacy staff have the worst customer service. I waited in line 45 minutes for a prescription that was dropped off 5-6 hours earlier only to get to the cashier and find out it’s still not ready. I left and tried to call back to speak to the pharmacist about what the problem was or how to transfer the prescription and was on hold 43 minutes before someone answered the phone. Unbelievable!

They are so slow and always busy! If you come in after 5 pm, all workers in the pharmacy look like zombies. The pharmacists sit starting at computer screens, and the techs are running back and forth trying to handle every thing!I avoid the drive-thru because there are always 5+ cars in it, and forget trying to use the second lane, our second lane is closed please pull back around and enter the first lane. If you dont want to wait for 20+ minutes outside, you go inside and see a line of people, and it still takes 20+ minutes.Their CVS texts alerts are also always inaccurate. Your prescription is ready., Oh sorry for some reason it didnt get filled, give us 20 minutes and well have it ready. Your prescription is out of refills, do you want us to contact your doctor?, forget that, they never call. In fact I got the refill message and then the ready message only to be told Were sorry your prescription is out of refills, do you want us to call your doctor? at the window.And if you go inside, theres a line of furious customers who were in the same situation, and I watched person after person switching to that line after already waiting.Someone really needs to contact CVS corporate. There are other pharmacies in Statesboro, but unfortunately my insurance is partnered with CVS, so Im stuck.

Seems like poor management/leadership being held together by staff. My prescription was called in on Tuesday, they had to order my meds in and I was told it would be ready on Thursday. I come in Thursday and its still not in stock and suddenly no one seems to know when the next shipment will be in, they tell me probably next week and the PHARMACIST shrugged as he replies I have no ideaGeez, what a waste of time. Next time Im going somewhere more organized and you should too.

The lady at the desk was rude, and told me a manager would “get here, when she gets here” to help me.

Went to go pick up new prescription today that was sent yesterday. Got to the drive thru at 8am and everything is still closed. So i went in and i saw 2 pharmacy techs talking and chatting. When i got to the pharmacy counter, everything is still closed and locked up. I waited for 15min. Until they opened and someone was at the counter. When i spoke with the tech, she said my med was not ready and was not processed yet. She asked me if i wanted to wait for it and i asked her how long it would take. She said 14min. I waited for 30min until my med was ready. Its so aggravating when this happens. This isnt the 1st time. Most of the time they always mess up our order/ prescription and there is a long wait for most times and you find out that your order/prescription is not ready yet. I know it gets busy and all, but i think there should be something done about it.

Mixed emotions. I always use CVS and I am usually really happy.Lately, I feel there has been a lot of miscommunication (I wont get into my private affairs) from just lack of attention with the staff. The Statesboro store does not seem up to par with others. I also wish they had a minute clinic.

They are very close to the Georgia Southern campus so very busy in the pharmacy. They are understaffed and you wait at least 20 minutes or longer just to drop off or pick up a prescription. They need to reorganize their system. Dont even think about using the drives thru.

This is the worst cvs i have ever been to. i waited in the drive thru line for forty-seven minutes, only to be informed that the prescription i submitted several days ago was still not ready (despite recieving a call saying it was). I was told i needed to wait fifteen more minutes and come inside. i then stood in line in store for an additional thirty minutes.

I usually have to wait 24-48 hrs for a prescription that gets called in!Then, waiting up to an hour in the drive thru, get to my turn and asked to go around and get in line again and saying theyll have it ready then!Ive gone into the store and seen piles of mini baskets w peoples prescriptions stacked on the floor.Get more help!!!

This CVS Pharmacy is the worst I have ever experienced. While staying here to help my daughter after an emergency surgery, I went to fill a pain prescription on the day she was discharged. The pharmacist said the script was not signed by the Dr., only printed, and refused to fill. We had to go back to the hospital where the Dr. and the nurse verified it was signed and printed, but to avoid further complications, they had us drive to the Dr.s office to get a new written script, which I returned to the pharmacy with and explained the error made by them and asked if the script could be expedited as my daughter was past due for pain med, which they refused and said it would be an hour. I asked again and was told no. I returned in an hour and 15 minutes and it still was not ready. This pharmacy obviously has no management, no customer service and definitely no consideration for their customers. This reflects on CVS Pharmacies every where. I have been a long time customer of CVS, which will be changed.

The woman got a bad attitude with me for coming back through the drive thru too soon to pick up my sick childs perscription. Never using this CVS again.

Ive been going here for years for insurance reasons and have always usually had a positive experience. UNTIL recently a few months ago a female pharm tech started working here and everything went down hill. She is just flat out rude(She just walks off when you thank her...Really bad customer service) and she has had an attitude and rolls her eyes, and has even given me the wrong change and even admits to being bad at math(To another male customer). Have also been told theyll call me when my prescription is ready and I never get a call and when I call back they have an attitude with me. UPDATE 1 YEAR LATER: They gave me the wrong medication and TOLD me it was MY FAULT. Excuse me how entitled are you to act this way EXTREMELY UNPROFESSIONAL TO GIVE ME THE WRONG MEDS.

Worst pharmacy in all areas

The pharmacy is ran by handicaps. DO NOT USE.

Will never go to that one ever again. They dont even accept Tricare or Tricare Prime for and CVSs anymore. Whats the point in shopping there anymore if they are not for military. I will take my business elsewhere

Waited in the drive thru line for over an hour! ONLY use this pharmacy for convenience & insurance purposes.

The head female pharmacy tech was the rudest person I have ever encountered. I was called and said my prescription was ready. Two days before I was going to run out. This was right when Statesboro was being evacuated for the hurricane, so I was trying to get my meds and head north. i get the meds, and I open the bag at the counter and it was the wrong brand of medication. With certain medications this is a huge deal. I explained the error and they said they no longer carried my brand. It was in my chart that I could only have this particular brand and I asked why they hadnt ordered it. They had no answer. I had them phone every CVS within a 60 mile radius to see if I could get what I needed. TWO HOURS later, nothing. The pharmacy tech has been rolling her eyes saying they didnt have time for this, and then begins SCREAMING at the manager about how no one ever helps her (he came back there to help) and I ended up having to call corporate CVS to report her. In the end, I didnt get my medication and had to drive 4 HOURS to get it the next day. There was NO REASON they could not have called me to say they didnt have it and couldnt get it in time for me to leave town. The only reason I return is because it is one of the few places that take my insurance. I hate the pharmacy tech and I only pray she isnt there every time Im forced to go back.UPDATE: Am switching pharmacies. This place consistently tries to give me the wrong medication and I finally snapped. My doctor called and laid into them about how important it is to not mess around with medication and then after them saying they would reorder it, I come to pick it up again only to be met with the same brand. They do this to make a bigger profit. Im told theyll have to make an order to get what I need and wait another 2-3 days. Not acceptable. I need this medication TO LIVE. My mom calls and chews out this SAME PHARMACIST WHO IS STILL WORKING THERE FOR SOME REASON and MAGICALLY the correct medication appeared on the shelf?? UNACCEPTABLE. Corporate will be hearing about this same CVS yet again. HELLLOOO WALGREENS!

I’m always waiting forever at this pharmacy, even if I’m the only customer.. I had a question about one of my prescription and waited over an hour for someone to pick up the phone!! Absolutely ridiculous.

Have been waiting on the phone for over 20 minutes and no one has answered. Have called back multiple times and still no answer.

Head pharamasist lady is by far the most unprofessional lady. Won’t even discuss new prescriptions with individuals or inform you that parts of your prescription is not available at the store.

Ok sometimes. But very bad on giving you a time to pickup your meds. Bad business people have lives

This is the only pharmacy EVER that takes 2 days to fill a prescription! They tell you 2 hours but it turns into 2 days.

How many techs does it take to fill one prescription? Apparantly four. Sigh.......

Absolutely horrible service. I would rather have my arm pulled off and beat with it before having to deal with this store again.

This CVS is hands down the worst pharmacy I have ever done business with. It has been problem after problem with these guys, and I have dealt with rude employees more times than I can count. I wouldnt recommend getting your prescriptions filled here.

Very awesome service

Very poor customer service. When you drop off your prescription and they give you a time to return for it and it is not ready

Waited in line for 15 minutes too be told the dont accept 100 dollar bills really

Rude. My prescription still isn’t ready 4 hours later.

1 star, enough said.

Love them!!!

Worst employees you can hire. Go through drive through to be told my order is on hold and dont know why that I would have to come inside. Go inside nobody has a clue why its on hold. I was told the order would be filled in 30 mins. Came back in 45 min to be told it would be another 20 mins with the blond headed lady constently rolling her eyes while getting my name and date of birth then continue to roll her eyes to my question if I should try to come back the following day. No organization in this place.

It is simply a convenience store!