The employee who waited on me didnt act as if my business was important to her. I wish I had been helped by someone else. Im really glad I switched to AT&T from Straight Talk though. I brought my own phone, got a plan with unlimited data, text, and talk. I get an AARP discount. You also get a discount for auto-pay and paperless billing statements.

Had issues with my Father in Loves phone that he had thru Yadtel. Took it in and Sebastian was able to help us get it figured out! Switched to AT&T directly and he saved him a ton of money! Very nice people who really showed lots of care and concern for my Dad. Thanks for a superior job!

Was at a cruise in on the outside of this location did not enter building. Great shaded area at cruise in.

Carlos was awesome today! He was very informative and helped us save a lot on our phone bill. I definitely recommend going to see him!

Excellent customer service, fast, informative and not pushy!

I went to the AT&T store on East Broad Street and had an excellent experience. Grant went above and beyond to help me get a new phone by trading mine in. He even found a Signature Discount to apply to my account to save me even more money every month. After we were done, we talked about how much I could save by switching my TV and Internet from Spectrum, which I will probably do soon. I cant recommend Grant and AT&T enough. Thank you!

I went in with a phone issue and had tremendous service from Grant and Lindsey. Not only did they fix my problem, but they found options for better service that cost less. Thank you AT&T!

We visited the AT&T store after they reopened as an authorized retailer. We had the best experience ever with the ladies working today. They knew how to handle everything we needed and offered some outstanding deal we could not refuse.

Lindsey thank you for explaining directv im very excited. Your very kind and knowledgeable i appreciate that.

LINDSEY WAS AMAZING. I will be having my family to return to you for theTo get tv service too.

I had an excellent experience at the AT&T Store on Broad Street. Grant and Lindsey answered my questions about my internet and Grant upgraded my phone. He went beyond and connected it to my car too. Thank you all!!

As soon as I walked in KENNETH sprung in action like Superman...had me in & out in flash..MY TIME IS VERY VALUABLE so I appreciate his promptly attending & greeting WHILE OTHERS SAT ON THEIR PHONE ACTING LIKE THE ONES WHO PAYS THIER CHECK ANT WORK THROUGH DA DOOR!! THANK YOU KENNETH😘

Came by to switch carriers & get a new phone and had an amazing experience! Grant set me up and transferred my information and made it fast easy and friendly

Thank you Grant and team for excellent service in helping with my account.

Lindsey thank you for your exceptional knowledge and taking your tîme with me

Went in to set up new lines and the staff was awesome! Grant and Lakelyn were very helpful!

Lindsey your amazing thank you for looking at my account.

Grant at the ATT store is very kind and helpful with my phone.

I have been to this particular location and have been helped very well. The gentleman from the first visit answered any question I had and was rather patient. I returned a week later to add a line and switch devices. At first the guy was polite and was helpful, but when it came down to actually transferring a number, he gave up after two attempts and simply told us we would have to figure it out on our own. Not only that, but he also refused to let me transfer data from one phone to another stating, “Our WiFi is too slow.” (I have seen information transferred in that store before and it wasn’t slow at all). This location does has helpful people, just know that a couple are not so good.

Left right away when approached by the untrained employee. 3 employees and zero customers in the store, I ask about an upgrade according to the information on My ATT. I was told that my wishes were not possible. I immediately went across town to the Turnersburg hwy location. I am very pleased with the customer service I received from Sebastian. He answered all my questions and got me hooked up with the phone I wished for. I have been in Sales for 23 years and will not return to the Signal Hill store, which is where I have previously shopped for many years.

Lindsey and staff helped me with getting my kids there first phone. Staff was Knowledgeable and understanding with my needs. Thank you Lindsey.

The staff are excellent and very willing to help get the best deal!

Visited Grant at AT&T and switched my phone and TV service to AT&T. Had an excellent experience with him and the rest of the team. I would definitely recommend them and would visit again.

Was amazing Lindsey rocks and took great care pf me

Such great customer service skills and so friendly in this location. So glad i chose to come to this store!

Grant upgraded my phone and ended up saving money on my bill. Thank you Grant and ATT!

Lindsey was very courteous, professional and extremely knowledgeable!!! She is amazing!!

Great experience the staff was very friendly & knowledgeable.

Rude employees

Very informative and customer service is amazing.

Miles the guy who helped us was fantastic! Very friendly, enthusiastic about his job and did much more than he had to. It is so far the best phone service place, I have ever been to. Hope more companies hire employers like him. This is the Statesville store by the mall

Thanks Lindsey your amazing!

Yall are amazing.

Lindsey thank yoh for your help!

Marii and Kenneth in Statesville sold us! Great customer service and fun times!

I havent been to ATT

Kenneth was amazing and helped me very well

Thank you lindsey-

The store associates went above and beyond when helping us with fraudulent activity on our account. They stayed 2 hours past closing time in order to assure that all problems created by the hackers had been corrected and everything related to our account was back to normal. Thank you for your help!

Theyve got good deals on pay as you go plans.

The staff isnt very well educated about AT&T policies and procedures. Their critical thinking skills are sub par as well. If you know exactly what you want and how to do it then this place is fine. If not, call AT&T or choose another store.

The young man who helped me was a very nice guy and very friendly and went above and beyond to help me out....GREAT JOB

Nice sales staff and are very willing to work with you to reduce the cost of your bill

One employee and a line backed up to the door. I was told my monthly bill would be $200 give or take a few bucks but I am being bit with almost $400 bills?!?!? 5 lines and 2 of the phones were on BOGO so Im only paying for 2 phones and of course the service on each phone but they told me right around $200 a month!!! This pic attached is what its been the last 3 months now and we had just switched to them from Straight Talk in August and the service is terrible! I have no service on half the road I live on and NONE when I am traveling to Va?!?!?! And they wont let me put phone protection on my phone but I signed up for it when I got these they are the LG V35 ThinQ and they are no better than a straight talk phone I am so disappointed and regret ever switching to them! Im going back to Straight Talk asap if they do not agree to fix these issues.

Every issue I have taken to this store is always met with the same answer: Call this 800 numberThey can get you setup for internet, phone, and tv, but they can do nothing in terms of troubleshooting/problem solving or even cancelling your service when moving.They are only equipped to deal with AT&T Mobile. Even then they usually call the same 800 number and talk with a technician on the other side.

Great cellphones with great prices lots to choose from!

They r good at first then high

Bill supose to be 240Every month its been 383.70We as a business changed from strait talk to at&t 6 months ago we got the big one phone get other free and 20 bucks per extra line,My father and I and our wifes where there listing to what was said and we came out with a bill for 240 bucks us I got insurance my father didntHis bill was supose to be 120 we got free tablets unlimited internet for 10.00 a monthMy wife pays the bills and normally dont dispute them but when my father was suppose to be paying half she noticed 120.00 was not close to halfMy father went up there spoke to same guy and after three hours it was suppose to be fixed.Our bull has been anywhere from 380 to 400 bucks a month.Now the bills have not changed besides that time my father had spent 3 hours up there.I feel AT&T has created a complicated way of billing so the average person can not understand it. And if its wrong they want you to spend several hours to fix it until you are warn out and justg pay the bill.VERRY VERRY VERRY UNTRUSTWORTH COMPANY.

Offering the best deal on all of your everyday services! Great customer service!

Well, after being with att for several years, they scammed me. I signed an agreement for a 142$ a month plan and found out the next day, my bill was gonna be 217/ mo. Forget about it.they didn’t offer me the buy one get one promo that they had going on iPhone 8s, I bought 2, they couldn’t go back and fix it, and expected me to just eat 700$. ??? I mean it made me sick to my stomach. I left att after being scammed. Gonna contact bbb and attorney general on this store. Turnersburg hwy

I couldnt have him much of anything on my bill or anything

The employees here are amazing, always helpful and friendly ❣

Good service and friendly customer representatives.

No rude Very.

They were so slow, waited for an hour and still no one asked to assist us so we went to the other store.

Don’t bother calling ahead checking on an item. Either they tell you yes just to get you in the store or just don’t know what they’re talking about.

Staff was friendly and knowledgeable

More worried about signing up at&t uverse than helping with my phone problem

Not friendly service. Very loud and arrogant

Rude as always and never can get help

Not willing to help in any way.

Kenneth was awesome

Great customer service!!

Thanks y’all

Thanks Lindsey

Usually helpful staff but sometimes pushy.

Terrible I wish I had not switch

Good service

Awesome service

Very helpful

Wonderful people

AT&T sucks

...

All fabulous. The exemplary attention. Thank you

They have very good Christmas promotions and I like their customer service.

Do not enter pass by the side