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Cook Subaru & Chevrolet
1955 Curve Ct, Steamboat Springs, CO 80487, United States
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Cook Subaru & Chevrolet
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ed
Review №1

Had a very specific car in mind. The team at Cook went the extra mile to find it and bring it to Steamboat. Still gave me an excellent deal. Would highly recommend!

Se
Review №2

Cook Chevrolet has set the bar for a perfect customer experience. From the moment I reached out Steve was responsive, extremely knowledgeable, patient, and accommodating. It could not have been more seamless and Steve made the process very pleasant. His attention to detail and focus on my satisfaction was unparalleled- going above and beyond in every aspect!

Ma
Review №3

We had an unfortunate, critical incident resulting in 4 out of 5 lug nuts sheared off after a previous service at a different location that we discovered on our way for a week to vacation in Steamboat Springs. We called after hours on a Friday to get our car towed to Cook Subaru, and by Monday they had investigated, ordered, and had a plan for our car to be back to us ASAP. Darrell and team went above and beyond, were very communicative as to what they found, checked the rest of the car to ensure we would be safe, and even communicated with the previous service shop to ensure they understood the risk we were at which helped us get reimbursement all back in full. We will be using Cook Subaru for any opportunity in the future, anytime we are back in Steamboat!!

Gl
Review №4

My salesman, Wolf, is the best! I was moving from VA to Steamboat and need to buy a car long distance. I trusted Wolf to help me and that trust was rewarded His knowledge and information made the process work! I am very pleased with my car and I am so grateful for Wolf’s assistance before I purchased the car and continuing even after.

Mi
Review №5

My wife and I had a great experience at Cook Subaru. Our salesperson Wolf was terrific and very knowledgeable. Everyone we met was great. They really made the process easy and efficient. We look forward to working their team over our years of Subaru ownership.

Da
Review №6

Bought our first Subaru from these guys in 1996, but had never used their service dept. Had a very positive experience today, Darrell is the real deal. Well be back.

Fr
Review №7

I want to thank Wolf Woelfel for his assistance in searching for a new Subaru. Wolf was very easy to work with, provided good information, timely and in a very positive open way. I enjoyed his communication approach. I emailed him, he returned my email, we texted and then when ready, I called him. This process was very efficient and effective for me. He provided honest, factual information and without any pressure to buy. It was a terrific experience. I recommend Wolf to you, as he is Local for you. Thank you Wolf for your great service.

Ja
Review №8

I was able to buy a UNICORN 🦄 Lexus today. Fabulous service from Lianna, she drove it 50 miles to me, due to me being oncall, at 430pm on a Friday. Absolutely fabulous deal on a car I could not even dream about. Every step was made easy and customer service was phenomenal. So much so my mom, went and bought a car from Cooks due to it, same day. Kay was wonderful at Cook Ford.

Ma
Review №9

Cook Subaru has always been the platinum star standard for purchasing a vehicle in the Yampa Valley and I would not choose anywhere else. My last purchase was through Stacey and he did a fantastic job. Recently I decided to check out the new vehicles on the lot and Lianna came out and reassured me about any and all questions I had.At the end of the day I had purchased a 2021 Crosstreck and am very satisfied with the entire purchase process. Lianna has been absolutely amazing and Im glad to see that even though members of the Cook team eventually retire, they still recruit the best talent in the industry.If you are in the market for a new vehicle Cook Subaru will never disappoint!

Ke
Review №10

Great experience with Darrell in the service department. I was interested in buying a used Forester off Craigslist and called into the service department to get an opinion. Darrell was very helpful and thorough in his analysis. Going as far to run the VIN for me to find any recall claims and hidden issues. Much appreciated.

Ta
Review №11

I have had many poor car buying experiences. Cook has never done me wrong. I have bought 3 cars from them over the last 15-20 years and will be returning. David Wren is a lifetime local and will bend over backwards to help you out.

Au
Review №12

Such a friendly and knowledgeable crew! They were very detail oriented and bent over backward to make sure my car purchase was an enjoyable one. I would highly recommend!

Ka
Review №13

Great experience purchasing a new car. They didnt have the one we wanted in stock, no pressure, got a call when it arrived, did a test drive the next day and drove it home the day later. Excellent customer service, they call it VIP and that how it felt so far.

vi
Review №14

Best experience I have ever had purchasing a vehicle. Bryan Muhme treated us really well. I wont think twice about where I buy my next vehicle.

Ke
Review №15

I just bought a new Subaru from Cook and the process was smooth and straight forward thanks to Lianna! She found what I wanted, secured a great price, she didnt try to sell me stuff I didnt want, and we wrapped up the deal in less than an hour.

Ja
Review №16

Ive purchased many new cars while living in Detroit and Chicago over the years, and I can honestly say, this was the best car buying experience Ive ever had. Wolf and the whole team were fantastic to work with. They cut me a great deal on a hard-to-find 2021 Suburban and gave me a great offer on my trade. I could not be any happier with my experience and recommend Wolf and the Cook team in Steamboat to anyone.

Sh
Review №17

I had tried for months to buy out my lease direct with the lending company, but communicating was difficult and repetitive. So then I called Steve Dunklin. In one day I had a better interest rate, a lower payment and the deal was done! Thank you Steve!!

Ra
Review №18

I needed a car a couple months ago and my circumstances were somewhat odd to say the least. Lianna walked me through each step, she was super patient and very communicative. She tried her best to make the process as easy as possible and I appreciated her for that since it was my first time buying a car. Thanks Lianna!

Te
Review №19

We have been customers with Cook for many years, bought several trucks and Subarus from the Our favorite salesman is Steve Dunklin the man of gift an gab. love that guy!! Great personality and always willing to find you the best deal and car for your needs. I highly recommend Cooks Subaru and Chevrolet, Husband bought a Ford from Cooks Ford store, as well. They too have good salesmen. Give them a look see. you wont be disappointed and you wont be hounded or stalked by a salesman at both stores. They will let you look and shop and answer your questions . Thank you Cook We are happy, we chose your dealership for our car and truck needs. Oh, I may add. Service departments are awesome too. keep those tune up and oil changes up to date. Good Job guys !! Thanks again Sonny Griz and Terri Adams Craig CO

Ke
Review №20

Helpful staff that makes sure to provide 100% satisfaction.Derrell with the service department is the best service manger I’ve ever worked with and Ed with parts will get you taken care of.

Ma
Review №21

Most amazing experience shopping for a Car here! Friendly,welcoming and amazing deals! Steve was so helpful walked me through every step answered every question I had with knowledge and expertise! First class!

sy
Review №22

These people are awesome! Darryl made me laugh because he made fun of my boyfriend for messing up my car and being stubborn. I will always come here!!

Sa
Review №23

Stuck in Craig, CO, land of the unmasked, with a punctured tire. Called this Subaru dealership, the closest to me, when I couldnt find a shop following Covid protocols.They couldnt get me in, but they directed me to Bear River Valley Co-op, who got me in same day and charged a reasonable amount.Thanks for the recommend, and for providing great Subaru service even though Im not your client. I love my Forester!

Jo
Review №24

Very friendly and helpful staff

Ma
Review №25

Sadly i crashed my last car three days after buying from chevy cook they were amazing and walked me through every step! in the pictures below is my new cruze which is even better then the first! dont think id buy a car from anywhere else ever!

Ma
Review №26

We had a VERY good experience purchasing a car from Cook Chevrolet. We worked with David who was attentive and helpful every step of the way for multiple weeks until we made a final decision.We had one minor issue and the only reason I mention that is because they were on top of it right away. I was impressed with their customer service, to say the least.No pressure, nice staff and our used vehicle is exactly what we were searching for. After purchasing a car from Cook, it would be the first place I would check next time I am in the market.

Ea
Review №27

As a relatively new Steamboat resident, it was important to me to support local businesses during the pandemic. Even considering going outside of the area, I was able to get a fantastic car thanks to Lianna Luallin.She made test driving multiple cars a breeze, ensuring that they were sanitized and ready to go. And when I settled on a car she was great about working with me to ensure I was able to purchase the vehicle I wanted. She went above and beyond to ensure not just that I was happy with the vehicle but also my experience at Cook.

Ja
Review №28

Cook Subaru was an amazing experience. The staff was very friendly and even went to great lengths to be socially conscious around Covid-19 prevention. Wolf was our salesperson and he was Epic. Very thoughtful, always very responsive and did everything for us. We highly recommend Cook Subaru!!!

Dr
Review №29

I recently moved to Steamboat Springs and needed a car to safely and reliably travel long distances across the Western Slope. I called up Cook Subaru and was assigned to Ian Wolf Woelful. I found Wolf to be patient, knowledgeable, and, above all else, helpful as I figured out what car worked best for me in terms of my budget and needs.I moved from a place where I didnt need a car. As such, having someone who could clearly explain the pluses and trade-offs of different vehicles was extremely useful. I ultimately ended up in a 2017 Subaru Outback Premium that Im quite happy with. I would strongly recommend Cook Subaru and, in particular, Wolf for those looking to purchase a vehicle in the area. 5 stars.

Er
Review №30

Awesome dealership! Fair price and fantastic service, why go anywhere else?

Co
Review №31

I hit a deer with my old car I went in to talked to Stacy with mom. I told him what I was looking for and he worked with my budget that I had. The staff there are very helpful and are welling to work with you.

Ka
Review №32

The service guys here rock, especially Darrell and Kyle! The entire team is always glad to help and go the extra mile.

ke
Review №33

The folks at Cook Subaru in Stemboat were absolutely incredible to work with when I bought my first, brand new car a few weeks ago! Lianna made the process seem less terrifying & actually a ton of fun. Everyone I interacted with were super kind, explained things clearly, & made the experience a very positive one.

La
Review №34

Wolf is extremely knowledgeable about all things Subaru and takes customers needs into account. He helped us buy a new Forester, making the long process of buying a car much smoother and more enjoyable.

Mi
Review №35

Needed a car to replace an old 20-something vehicle and looked to see why slightly used Subaru vehicle was available. After a quick call and texts to follow up with me on each vehicle (my preferred method of communication) Lianna found me the perfect vehicle! Low mileage, a few years old, and crossover for those camping trips! She was absolutely patient and worked with the back and forth until we got the right deal. After that I just came in, test drove the car, signed, and left same day with my 2017 forester! It’s like I never had to even deal with the whole stress of buying a cat! Call ahead and ask for Lianna and she’ll have the perfect car ready for you to purchase before you even step in the dealership.

Ad
Review №36

Darrell and his team are so reliable and truly go above and beyond -- last month I accidentally had my husbands tires in my car on the day he was supposed to get his tires put on... I couldnt get away from work so Darrell coordinated having someone from his team DRIVE TO HAYDEN to get the tires for us! It was during one of their busiest times due to the heavy snowfall in October - and Darrell bent over backwards for us. I highly recommend Cook Subarus service department - they have integrity, skills, take the time to talk things over, and will always share a smile no matter how busy. Thanks Darrell!

Le
Review №37

I was approved for a loan on a vehicle and the vehicle fell through so I had 10 days to find something else. Put a call into Cook Subaru and simply just told them what I was looking for. Three days prior to losing my loan, Wolf called me and sold me a GREAT Subaru that will last me for the years to come. I truly cannot thank both Wolf and Steve for all of their efforts to get me a vehicle that is safe, reliable, and clean for my daughter and I. Once again, thank you both for your effort!

As
Review №38

Lianna was wonderful and helped us find the perfect car for us. She made us very comfortable and was super friendly/willing to answer any questions we had (quick to respond too, which is always nice!) and made the whole buying process much less daunting. She even collected our information the afternoon we were coming in to purchase so that most of the legwork was completed prior to our arrival! Thank you!!

Ad
Review №39

Great service! Everyone I worked with was willing to jump through hoops to get me what I needed while also helping me decide the best vehicle for me. Couldn’t ask for more caring people.

Ho
Review №40

Great job

Wh
Review №41

Best place I have ever been to purchase a vehicle. Super helpful and they really want to help you and keep you local when purchasing a vehicle. David Wren helped me after my previous car was totaled. He worked with me to make it as affordable as possible. He also put a pretty bow on it and gave me a celebratory bottle of Champagne. Thanks for everything Cook!

He
Review №42

Buy your used vehicle from Cook in Steamboat! Be sure to ask for Wolf, their best Salesman. Heres why:I am a FT Steamboat resident and purchased a used Chevy Silverado High Country which ended up having some issues. Wolf was our sales rep and he was wonderful in every way - expert on all the features in the marketplace - and his guidance was spot on because we LOVE the vehicle. Wolf even arranged to have the vehicle stored the vehicle for a few days because it was a gift! He also came in on his day off to execute the deal so I could give the gift on time.The most notable part is that we discovered a couple of issues immediately (not 1,000 miles or several months later, but immediately). Wolf was on it - attentive, responded to text messages right away - he wanted to make sure we were taken care of since we had just spent money with him. The owner of Cook got involved and provided immediate approval for his people to do a full, costly repair. I did not have to plead my case. They did the right thing, even though they legally didnt have to. Also, Wolf got us a loaner vehicle, which I did not expect them to do since we were not paying for a service call.A side note - we have always had our Suburban serviced by their Craig Cook location - they are excellent - they fix it right, and they dont overcharge. Buying a used vehicle, we experienced the same integrity/professionalism.

Ga
Review №43

We had a wonderful experience! Lianna Luallin was our sales representative...she was eager to help, very patient (with our million questions), willing to learn with us, and very transparent...The Cook Subaru team was very helpful in every step of the way. They are all kind people and very knowledgeable about the process of buying a new vehicle. To make the day even better...we bought the car, and a couple of hours later... we got engaged in it! Haha something magical about the whole experience...just felt right. THANK YOU COOK SUBARU!

Ma
Review №44

My good review has changed about this dealership. You can look at my experience in the aftermath at the end at this original post.⚠️☣️⚠️☣️⚠️☣️...Liana put me in the car of my dreams. The whole staff treated us fairly. And even went above their responsibilities to make sure that I was satisfied with a car of my dreams that they sold me for a fantastic price! I would recommend Cook to anybody who needs a new or used vehicle.Thank you!Lianna Luallin, Sincerely, Mary P.Shortly after... Wrong! My car had its rear bumper literally smashed in when I took it home. It appeared somebody had backed into it while I was doing the paperwork on the inside. They were very courteous I believe they probably had cameras. They offered to have it fixed for free because I was coming in for paint touch up with their paint and body specialist. eventually when I finally dealt with the paint and body specialist he had ordered a wrong bumper and painted it and then said I had to wait for him to get another one. He never fixed my bumper. He never fixed another area he was going to fix as compensation to me and my inconvenience. And he did not touch up all the paint marks to my satisfaction. The dealership will not deal with me on it. Apparently they probably compensated him already and now it is up to me to get this done. Its never going to get done and my beautiful Volvo XC60 has a dented in rear bumper that is extremely bad! I would not recommend this dealership to anyone. And of course my salesperson Liana could only recommend me to the parts department or a service manager and so on and so on....

Br
Review №45

Darrel and the service team did an excellent job! My 60,000 mile service was nothing other than smooth. Because it was convenient to get a ride 24h before my appointment (I later learned they do offer a shuttle) I dropped my vehicle off a day early. My car was done 5 hours later and I picked it up the day before my appointment. Great work!

Kr
Review №46

Had an excellent car-buying experience with David Wren at Cook in Steamboat! David, along with Steve Dunklin made the process quick, easy and thorough, even though we put pressure on them the day we made our purchase with a time constraint, which they handled beautifully. Follow up from Cook with registration, satisfaction with the vehicle, etc. has been excellent as well. This was our first time dealing with Cook, well be back!

De
Review №47

Just like making sure you have a wonderful hairdresser, one must always have a wonderful car dealership and mechanic. Cook Subaru is both (dealership and mechanic, not so much hairdresser). I have received the absolute best service, both when trading in Outbacks past their prime and my routine maintenance. The staff are courteous, kind, competent, perfunctory, thorough, knowledgeable...everything needed to ensure that I drive away secure in knowing my trusty Subaru Outback will keep me safe for the many miles that I drive. I wouldnt dream of going anywhere else for either a purchase or my car maintenance!

Pa
Review №48

I bought a used car from Cook. Not even two weeks later the car kept over heating. Turns out there was a crack in the radiator. That was only the beginning of my problems. The car was in the shop at least 6 times within a year. I finally had enough when my car stopped in the middle of an intersection. I went to Cook to see if they could me into a better car within my budget. I was told that a 2015 Subaru Outback was out of my price range. I eventually ended up going to Steamboat motors. They got me in a brand new 2018 Jeep Renegade within my budget.I don’t know who is inspecting the used cars Cook is selling, but all I know is that I was sold a death trap.On a positive note, thank you to David at Cook for always getting me in a rental when my car broke down and for being so very helpful this past year. I just couldn’t bring myself to buy another used car from this place.

Ju
Review №49

Wonderfully kind and knowledable staff. Always a pleasure to come in.

Co
Review №50

Im no mechanic and dont desire to be one. I take my vehicles to the shop to people who are supposed to know how to fix stuff. These mechanics are not those people apparently. They missed a hole in my radiator. They missed spark plugs. They missed brakes. I only found this out after a mechanically sound friend of mine took a look at it for a few minutes. These guys had my car twice and once for over a month and never repaired the actual problems. My friend found the problems, fixed them, and I havent had an issue since. Unreal.

Ro
Review №51

This was probably the easiest car purchase ever. I had investigated prices. I had spent the weekend looking for cars in Denver and not finding anything. Was just passing by and I stopped on a whim. My car to be was just being pulled out of the service area to the sales area. (The previous owner knew it needed a new clutch but decided to trade it in rather than fixing it. The service guys put in a brand new clutch.) Stacey met me, and he was fun and funny. I cant say that all the sales there go as great as mine. I can say that I got a very fair deal and was treated well.

Ch
Review №52

I just took delivery of a 2017 Subaru Outback 3.6R Touring and found the service at Cook to be outstanding. I was after a specific model in a hard to find color and they located the EXACT vehicle I wanted and had it on the lot in a little more than a week. The team at Cook went above and beyond in locating the vehicle, during the sales process, and, have checked in with me on two separate occasions since I have taken delivery to make sure the myriad of technology on the car and I are interfacing as we should be. As a local business owner, Its important to me to be supporting other local businesses, and keeping as many dollars spent as local as possible. The Cook team made that choice easy and obvious. Thanks, guys!

Bo
Review №53

Kind, hard working people. This time I made my appointment online, worked like a charm. I waited for routine maintenance and small recall item and was out in an hour as promised.

Da
Review №54

Sean and the entire crew at Cook was amazing. Very attentive but not too much so. I enjoyed my experience completely and will buy from them again.

Ta
Review №55

I bought my Subaru in 2013 and have had it serviced by Cook Subaru ever since. I have always received great service and will continue to use them for all of my service needs. Kudos to Darrell and his team, they have always given me the best!

La
Review №56

Bought my first Subaru in July and at 6500 miles, the eyesight camera malfunction and electronics began to have a mind of its own; this required me to take the car to a dealer. I called Cook Subaru because they were the closest, about 2.5 hours. I spoke to Barbara; she was not helpful at all in addition to being rude. Being 2.5 hours away, I needed a courtesy vehicle but was told since I didn’t buy the car from that dealership, I wasn’t eligible for the courtesy vehicle. Then was told it would be another week before I could even bring my car in. I have a 2019 Crosstrek with less than 7K miles and this dealership was not helpful at all! I’ll now drive a little farther to Casper.

Ia
Review №57

I love this dealership so much that I pursued a career working for them. My first year here, I along with three other salespersons, was awarded BEST OF THE BOAT. We, at Cook, are a family and treat every customer like one of ours. Our local community would be lost without our common courtesy and willingness to help good people into great vehicles. Over 50 years in the Boat and still strong! Feel free to come in to say hi :)

Ma
Review №58

Darrell and his team in the service department are GREAT! trustworthy, knowledgeable, respectful and they give excellent customer service. I will truly recommend them to any one in need of good and affordable auto services.

Sh
Review №59

Wanted to get car towed from this facility to another. Called to set that pup, Sales agent that answered the phone was super pushy about not getting transmission done there. I wish i remembered his name. He needs better training.

Ma
Review №60

Wolf and the team went above and beyond to help my wife and I get out of our old car and into a very clean and reliable used vehicle.

Ro
Review №61

David and Steve were Awesome. Easiest car purchase Ive ever had.

Ch
Review №62

I have a new Subaru. I didnt buy it from them. I had a problem. They fixed it... And there was no charge.

Ro
Review №63

We were there only to ask questions about a Subaru that our daughter was going to lease, but Ian Woelfel spent a lot of time with us. He answered all of our questions and was terrific! I would highly recommend this dealership!

Ju
Review №64

I went in to Cook Subaru for a recall on my Subaru Legacy and decided to have the summer tires swapped for winter tires as well. To my surprise, the tire swap was substantially cheaper than the shop I previously used. Cook took great care of the car and gave it a wash in the heated garage before returning it to me. Friendly people, good pricing.

An
Review №65

FIVE stars to Darryl & the guys in the service department! They are honest mechanics, who are genuinely great people! They are so accommodating & not too pushy. They take great care of me and my Suby! I wholeheartedly recommend getting your vehicle serviced there.The sales department however, are your typical used car salesmen in my opinion. They were schmoozers, and had huge egos & snobby demeanor. Our salesman was cramming a doughnut into his mouth and talking with his mouth full when I was in his office chatting about buying a vehicle. Essentially, I was told If you dont buy the car, then someone else definitely will, and you can go look somewhere else. when I attempted to haggle the price due to some dents and paint chipping all over the hood. Then, the manager made a racist remark, in front of me, about the girl at the front desk because she screwed up on paperwork. The sales department (at least the 2 fellows I dealt with) get ZERO stars from me! Sorry.

H
Review №66

Great service as always. Always feel well taken care of by the service department.

An
Review №67

Good

Ke
Review №68

Great service and everything went smoothly with the sale. Thanks!

Lo
Review №69

Bought a Suburban and had issues with the motor that started on our way home from the dealership. Customer service wasn’t the greatest when I called and told them about it. Had to pay for half of the repair bill because “they’re not going to lose any money on this deal”. The work took a week longer than what we were told and we couldn’t get any straight answers from anyone.

Ro
Review №70

I have bought two cars from here .both brand new . one i paid cash then traded that one in on a newer version.but financed the differece on the newest one. Well they crushed me with terrible payments and no Customer service after both purchases.i paid off the balance as soon as possible.I just tried to see if my credit is good at cook.its no good. My credit is my fault. But treatment is outlandish.i think my money will go elsewhere.This place ripped me off . thats how it feels. Beware of this dealership.Steamboat motors is no better. Wecome to the bloat. Oh forgot to mention if you try a trade in get ready to bend over.

Sh
Review №71

I literally take my car all the way to Denver to avoid this place!! I tried to make an appointment and talk to the service tech “Darrel” and he was unbelievably rude over the phone!! My engine blew on my Subaru and I was trying to get it replaced, they never called me back and every time I called they told me I had to leave a message and someone would get back to me, to this day they never did, and this was Over a year ago

Me
Review №72

This is where we get our Subaru serviced and they are always very nice and get the job done, free car wash to boot!

he
Review №73

Cook Subaru is 100% hands down the best Subaru Retailer and Service in all of Northwestern Colorado!

Ap
Review №74

UPDATE:2 days before my paper tags expired I called Cook. Since I was told that I would get something in the mail and then I can go to the county and put it on the road.I never got anything. So I call Cook. They say it would be at the county and they should have notified me. Said Covid has them behind.Also said oh I have a check here for you....(for my spare key). I said I have emailed and called multiple times...So I will end this Saga with this I love my car, but I have not had a great experience with the service. I wish I had gone elsewhere. Thier attempts at service have been half-hearted at best.UPDATE:I know the official paperwork can take a while but I have gotten nothing yet from Cook or the lender for my vehicle that was procured by Cook. I dig through the paperwork from the load to discover it was from JP Morgan Chase. So I call them to try to figure all this out. They ask me to verify my mailing address which is clearly labeled on my Cook paperwork as my mailing address and they do not have that in thier paperwork.So my first payment was 4 days later because Cook didnt give the lender the proper information. Thank goodness for thier grace period and my nagging feeling I should have been billed by now.Lets see if the paperwork I need to get my tags makes it here in time I have just over a week still left on my paper tags and nothing....ORIGINAL POST:bought a car from them the other day. 2019 for over 20K.I was told while they were seeing if I qualified for my loan that it came with 2 keys.They let me know I can pick up the keys the following day.I come back to pick up my key and she gets them for me and I go out to the car. I go to test them and they dont work. I let Lianna my sales associate know. She says oh it must be the batteries, I say it didnt work in the car either and she replies the spares wont start the car. Odd, but also I have never had such a new car so I dont question it. She replaces batteries, and the keys still dont work. I ask if they could be the wrong keys and thats when I was thrown off because she gave a short and sparky reply of Its the only Hyundai we have! It seemed that maybe the key itself did not belong to my new car.This is when they come out and pop off the driver side door cover to show the key slot. Low and behold it is the wrong key. Thats when someone else comes out, I didnt catch his name and says we apologize the owners must have sent the wrong keys. It happens sometimes and they assure me they will take care of it and get back to me. This was on April 1st. I bought the car the day before on March 31st.After I havent heard from them I call touching base asking about the status of the spare key.. The reply I got said she thought she emailed me. The owners sent the wrong key, they dont have a spare I would have to buy one myself.This left me unsettled. I replied stating . I dont understand why it would be my responsibility to purchase a new key. That key should have been tested and verified before sale.I would have to insist Cook provide a spare key. Please have someone contact me with how you wish to proceed.Her response was that they dont service keys, that they are not promised and since I have now already finished my financing that it was sold as is. Even though I was told before ever leaving the dealership that they would hand me a spare key tomorrow. She openly admitted they didnt test the key and it was an oversight but refuse to do ANYTHING to correct the misinformation I was given before driving off the lot!And then put me off for a week before telling me, well you own it now so tough luck. I had to chase her down for answers and that was the one they gave me. I will be calling tomorrow. And posting all over how they will make promises for future events and then refuse to follow through or even take responsibility. Once you drive off the lot, assurances or not, they no longer uphold thier promises.Im disgusted with them and will tell everyone.

br
Review №75

This dealership tried to take advantage of us. I found them to not understand our needs and just push a very small inventory. After trying to cut through bs they offered a price 153% of what you can get online or any other dealership in the state. My family (3 of us there) felt insulted. I could tell you more about my experience with this dealership but you get the idea.

Li
Review №76

Fabulous service department always willing to help with major or minor car troubles

Su
Review №77

Great team in their service department!!

Ri
Review №78

Really nice people and good prices on parts and oils !!

ma
Review №79

Very kind helpful people, great atmosphere, and wonderful service!

Da
Review №80

Bought my Subaru there 14 years ago and still getting great after sales service. Changed my dead battery in 20 minutes while I waited.

Tr
Review №81

Hoping to improve this rating.

Ka
Review №82

Fand a great truck and love it

Ma
Review №83

Great service, they really care!

Ro
Review №84

Very Bad

Da
Review №85

Alex is the best mechanic!

Ju
Review №86

The prices are outrages!

To
Review №87

Staff and service

Os
Review №88

GOOD

Ca
Review №89

No pudieron solucionar mi problema...🤷‍♂️😉🙋‍♂️😅

Information
38 Photos
89 Comments
4.3 Rating
  • Address:1955 Curve Ct, Steamboat Springs, CO 80487, United States
  • Site:https://cooksubaru.com/
  • Phone:+1 970-879-3900
Categories
  • Subaru dealer
  • Car dealer
Working hours
  • Monday:Closed
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:9AM–3PM
Offerings
  • Oil change:Yes
Payments
  • Credit cards:Yes
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