John was very professional and easy to work with. This will be the dealer I recommend to my colleagues at General Motors and my personal dealer in the future. I appreciate John making the process quick and easy!

Excellent customer service! Michael Lazell was great! First time here, usually go to the one in Troy. Loved the music while waiting. Appreciated the waiting area was quiet. No haggling upgrades, just recommendations for future visits. Opens early👍. Got there at 7:36AM was out in a very reasonable time.. (oil change)

Just a quick note about your courtesy driver, he is first off, a very good driver, courteous, and kind. I’ve used your service before and couldn’t be happier. Thank you Jeff Beutenmiller

Starting with my salesman Mike Frank (the best) to your service staff you are the best dealership I have ever dealt with!

Just purchased my GMC Sierra 2500. I had an issue in within the first 100 miles. Matt (sales person) was extremely responsive and got me in right away. Chris (service) was absolutely outstanding. He kept me up to date on the process and got me back onto my vehicle very quickly!

Sales person Matt Martin did a great job identifying our needs and helping us to get out of a current lease, and into a new lease with a very reasonable business proposition. Matt was kind to my wife and I, and is clearly a very well trained and experienced professional. Matt also helped me with turning my Mothers vehicle in, where my Mother recently passed away. Thank you for multiple smooth transactions and a very pleasant dealership experience. I strongly recommend Matt Martin to anyone looking for a fair vehicle deal, along with a high level of courtesy and professionalism.

Great experience. 👍Shout out to Domenic!! Hes personable, down to earth, and tells you what you need to know. Not a lot of fluff.

WHen I called, I included the need to get the local speed limit sign to show on my dash. After working fine, it stopped abut 3 weeks ago. When I dropped off the car with a different tech, I again reminded the tech that the speed limit function needed to be fixed. Both of the first two tried to tell me that was a function of my On-Star. However, it worked fine for the past three years on both my buicks, so I disagreed. When I went out into the lot to retreve my car I noticed the function was still not working, so I drove it back into the garage. Both of my first 2 techs were distracked and werent overly interested in helping. HOWEVER, a third tech, Alex I believe, had overheard my discussion with them and offered to help. It was simple. The sim card had popped out. (I didnt even know there was one hiding in the back part of the tray.) He pushed it back in and all was good to go. Two fails and one help.

My one major complaint I have is the lack of communication. I made a service appointment (waited a week to get in) and dropped of my vehicle on Sunday so it was ready for your team first thing Monday morning. By late Monday, I still had not heard from anyone regarding my vehicles status. After I CALLED TO CHECK, I was told, well, youre vehicle hasnt been looked at in regards to your check engine complaint yet. So I was out of my vehicle for almost 2 days. Essentially, it wouldve been nice to have someone tell me what was going on so I could make allowances. Communicate. Communicate. Communicate.

The service on my vehicle was competed before the estimated time of completion. The staff was friendly, helpful and very efficient. Going there is really a no-brainer. Easy in, easy out, and Im on my way. I scheduled the appointment online, was confirmed by email, and I showed up. Easy.....and everything done correctly.

I love the you only asked me about the extra warranties and took my first answer versus pressing me to purchase more. Thank you for the excellent and friendly service Erik

Came to get my error codes checked, I hesitated because I called before and was told it costs $100 just scan my codes. Talked to Chris in services, really decently guy, solved my issues

What started out as a great experience, could have quickly gone bad but management and team at Vyletel GMC are just absolute top notch and true professionals. I truly appreciate the way the took a stand in this situation on my behalf, worked with GM on the warranty and made things not only right, but totally awesome. I cant thank you enough! Erik, Matt & management!

The body shop did a great job on the repair. The customer service was excellent. I love my Acadia and my salesman Scott Just. Now the body shop employees get an A+ also.

Love this dealership. Excellent customer service. Professional and courteous staff. I tell all my family and friends to go there.

Domenic was the absolute best! He is so personable and made the leasing process seamless. He was transparent about every detail and made sure I was happy with my decision. He went above & beyond to help me out. Great experience!

Brian Jones was a great salesman, answered the million questions. Was truthful about everything. Very happy

Matt, my service guy was AWESOME, on top of everything and handled all my needs.

Excellent experience. Domenic was an awesome salesman -- in this environment of low inventory, he worked hard to find us a car at a fair price that met all our needs. This is the 3rd car we have gotten from Domenic this year and will continue to go to him and Vyletel for our automotive needs.

I had a great experience purchasing my Yukon XL. John Dallaire help in everyway possible to make this happen. He made sure I was happy and satisfied to the fullest. I will be purchasing from him and the dealership again. Thank you so much.

I had a real dilemma, as my daughter and three young grandsons unexpectedly needed to take my pickup truck to Michigans Upper Peninsula for a vacation. My truck was due for an oil change and tire rotation and I needed to get it done on 7/13. I arrived at Vyletel Service Department and spoke to Service Representative Michael, explaining my dilemma. He went into the garage and came back a short time later explaining it would be approximately 90 minutes before the vehicle would be completed. I was very happy waiting 90 minutes, especially since I didnt have an appointment. As I was in the waiting room my name was called in less than 60 minutes and advised that my truck service was completed. I want to thank Michael for making this happen, so I could be rest assured that my family would be safe using my truck. This is not the first time that I have been extremely impressed with the quality of service and professionalism of the Vyletel staff. Thank you Michael and the rest of the team.

Fast friendly Service and done on the timeline I was promised. Would have given them 5 stars if they would have dried the Vehicle.

By far the WORST experience Ive dealt with regarding Services/ Parts/Labor at an dealership!! Im not quite sure how there is soo many 5 Star Ratings sincerely there gots to be an gimmick somewhere! As I have my Buick Lacrosse Towed off of Van Dyke after leaving your dealership and explaining too your Service representatives before hand the extreme problems my car was undergoing before my appointment this morning how is it you guys allow for my car to leave your lot without even addressing the issue??? My 9 oclock appointment that suppose to been only 3 hours of labor turn into a 8 hour work shift and my issues is still present with my Check Engine light on!! Great Work Guys I must salute the hard work that never was accomplish!!

Wonderful customer service and staff.....Thank you So Much Matthew Hall and the Women in the Paint Department for such great service.

My salesman, Brian is an excellentsalesman! He as very helpful in every aspect, hes very polite, etc.Hes an all around great salesman.

MY EXPERIENCE HAS BEEN WONDERFUL, RIGHT FROM THE START WITH MY AMAZING SALESMAN MIKE FLEURY TO ALL THE PEOPLE IN THE SERVICE AREA. I WILL BE A FOREVER CUSTOMER!

The service department is extremely professional and the mechanics know what they are doing and will take the time to figure it out.

John made the process very quick and easy. He was friendly honest and provided me with everything I needed to make the process easy.

Great experience, will return for my next Buick. The Enclave is a very nice vehicle.

Gary is absolutely the best. Even though he couldnt help us, he told us where to go. And we got a great deal.

Since my Buick Verano 2013 was determinate as total loss, I was looking for a new car. My two previous cars were purchased at Vyletel Buick and I was always highly satisfied with a service of all departments of this dealership. Mr Randy Essenmacher was extremely kind, helpful, considerate and ready to explain all details of a deal and important features on my new car. It made my decision to by a car much easier and I hope that we will continue our partnership.

Chris was very helpful in explaining Android Auto and showing me how it works. Like always the service I came in for was performed quickly and efficiently.

Vyletel is hands-down the best dealership around. I cant stress how amazing the service manager, Jayson McGuire, is and how wonderful he is to work with. I could never go to anyone else. Also, amazing job to Eric Beattie for helping me out this time around as well; and for giving me the chance to experience driving the new Envision Avenir. Could not be happier with my service this time around, as I have always been in the past. Thank you guys!!

I called, without having an appointment, to see if they would be able to do an oil change and tire rotation. I told them I was 20 minutes away. They said come on in and they took care of it for me. In the past, when I would call, I would have to wait days or weeks to get in for an oil change which usually forced me to drive to a 10-minute oil change business instead of using the dealer. It was nice to be able to do it as my schedule allowed and the opportunity arose. Thank you for being flexible and allowing me in without an appointment.

Service advisor Chris did an awesome job accommodating my schedule for getting the vehicle in and with frequent follow-up while I waited for the vehicle repairs to be completed.

After visiting several dealerships we leased from here. We got the best price and great service from our sales guy. No long waits and everything was handled over the phone and electronically. Efficient and professional service.

Randy was very friendly and helpful. He did everything he could to make sure my buying experience was great. My husband hates buying cars and he even said this was this easiest buying experience he ever had.

The dealership Brian went above and beyond. He was very helpful and knowledgeable about Everything!I’m very satis

Scott Just, made this process so easy, fast, smooth and accurate, we could not have been better taken care of!

Gino in used cars is great! Helped me get the compass I’ve been wanting and made the process smooth. The used car manager is great too and worked to help me get the lowest interest rate and programs. Will refer to others!

I booked my oil change July 20 at 730 for my 2019 Enclave. The oil change took 2 hours which is totally out of line from industry norms. No advisor came out to discuss the issue. About 1-1.5 hrs into it, I noticed the time and I approached the advisor who said it would be another 20 mins which didnt turn out to be accurate. He had said the car had just been placed on the hoist well over 1 hour into the appointment. The advisor (Jeff Stein) did offer 10% off next occasion for approx $6-7 off. :(Initially I met Matt Hall when I arrived. When it was time to check out, I checked out with Jeff Stein. Not sure why the switch midway.

All I came in for was a warranty job and to reprogram the sunroof control and I came out with a almost 600 dollar tab for a dent that was able to be pulled out on a loaner vehicle. Mind you there was no paint scuff or anything. Never was shown a copy of the pre-use inspection either. I thought this was an honest dealership but I guess it’s true dealership always wins.

They had everything ready when we arrived. Fast and friendly service

Great Dealership and Great Service Department! Matthew Hall (Service Advisor) is the Best to Work with!

Brian was absolutely amazing. Very personal, kind, well versed. Best experience in a dealership I’ve had.

Excellent service and very friendly atmosphere!! Very pleased!! Thank you so much!! I have recommended my family and friends to this dealership.

I always have a great experience at Vyletel Buick GMC. The staff members are very professional and welcoming and the service is completed in a timely manner.

Kevin, the body shop manager was outstanding. He was welcoming, professional, and very proficient.

Chris in service was extremely professional and provided me with a lot of important information pertaining to my car/lease!

Brain Jones was excellent all the way through the deal. He worked with me and my request to work on methods other than live calls and was extremely helpful and made things so much easier. I got the deal I was looking for with no pressure and excellent all-around customer service, thanks to Brian for all your help and for making this an enjoyable car buying experience.

Great service quality, very professional staff! Michael Lazell was very knowledgeable and did his best to help us with the repair and warranty services!

I am always satisfied with my service appointment @ vyletel buick GMC

Domenic was extremely knowledgeable, friendly and helpful throughout the process. Have followed him from another dealership (Somerset) and enjoyed the Vyletel experience even more. Hes honest and forthright. 10/10 would buy another vehicle from him.

Bryan Henry was a wonderful Sales guy. He worked very hard to get me the vehicle and special options i was looking for. He was quick at responding when i text him and also was available when i came into the dealership.

Very expedient and friendly service! Didnt get the car wash though.

I was very fortunate to work with the talent of Dom Torres who listened carefully to what I was looking for in the next Terran to lease.Not only did he take the time to locate the vehicle with the a punch list items that I requested but he also worked with me on the sticky point with making it possible for me to use my GM credit card!Always great to work with amazing individuals who know and do their job well and take care of the customer!

Service was top notch. Awesome

Matt Martin was awesome. Most of the work was done via text/email which I prefer and it was the quickest in/out with a dealer that I have ever experienced. Will definitely be back in the future.

Horrible experience! I had a Low coolant message pop up on my 2019 GMC Denali. I did some initial research and found out that there was a service bulletin about this problem and that fix is to order a new coolant tank that has the sensor built in. I called the dealer told them about the message and the service bulletin. I scheduled the appt for 2 weeks out.When I was driving to my scheduled Tuesday 9:00 am appt I received a call from a service advisor telling me not to bring my vehicle in for my scheduled appt. He said that someone retired on Friday and the other technician that could work on my truck was on vacation. I was disappointed/inconvenienced but accepted it. We scheduled another appt for 2 weeks out.Knowing how my last experience was I called the day before my scheduled appt at 10:00 am. No one answered so I left a message to confirm my appt. Around 3:30pm nobody had called me back so I called them again to confirm my appt, to make sure they had a loaner, and to verify that the part was in. We were going on a family vacation the day after my appt and I needed my truck back. They told me that I was all set.When I showed up for my appt and the service tech told me he didnt even remember setting the appt up. I sat there for about 10 minutes watching them scramble to find a tech to work on my truck. Then they told me they didnt have a loaner for me to use and that I would have to wait.I just wanted my truck fixed before the 3/36,000 warranty ends. They really gave me the run around. I will never buy anything from them again. I will never have my vehicle serviced there again.

Randy Essenmacher went above and beyond to find the exact vehicle I wanted. I have worked with him before and have always been satisfied. I will return to this dealership.

The car repairs were performed well and in a timely manner.The staff was friendly and helpful.

Karl has went done a excellent job for the second vehicle I have purchased from him.

My salesman was efficient and friendly. This was the easiest car purchase I have made.

Excellent i was in and out within a hr 1/2

It was a very easy transaction. I researched the vehicle I wanted, spoke to Matt briefly on the phone. He found the vehicle I was looking for (including the color I wanted), in a matter of minutes. He found the best rebates and interest rate for me the next day and we completed the deal. He reviewed all the options with me, and was courteous and professional throughout the entire process. Thank you, Matt.

First new ride in 13 years and had an excellent leasing experience with Brian Jones. Took a Terrain for a test drive on a Thursday and drove it home the following Monday. Brian helped me navigate all the paperwork requirements.Excellent customer service

Sales personnel very helpful as well as the service personnel.

Vyletel came through in a pinch and will go the extra mile literally to make sure they hold up their end of the arrangement! Glad to have done business with them and will recommend to anyone looking to buy new or used vehicles. Go see Gary in the used car section and he will take care of you!

Not a lot of social distancing signs or removal of furniture to keep folks 6 feet away. But, service was awesome (new tire replacement). Mike was extremely helpful, knowledgeable, and professional. Lounge was clean. All around great experience. Will bring all vehicles here.

Purchased a Atlas, love it. See Karl Troast for the best deal ever.

Love Karl!! He is awesome, delivered exactly what I wanted and had everything ready for me!! Fastest time I’ve purchased a car! I would highly recommend Karl!!

My service advisor was patient and carefully listened to my concerns. The vehicle was delivered earlier than promised and was even washed for me. GREAT JOB!

Honest, good people. They did a fine job. My car is super clean and they kept it that way.

As a long-time customer of a different GMC dealership who wasnt being as responsive as they used to be, I reached out to the Sales Manager Matt at Vyletel at the turn of the year with a goal to find a pretty specific GMC Sierra At4.... He knocked it out of the park! Not only is my new pickup truck exceeding my expectations, but Matt and his team really went the extra mile to not only earn this truck sale.... but all of my future business as well.My contact with Jeff in the Service Department (for some software update needs and that first oil change) have been absolutely stellar as well. Im looking forward to a long-standing relationship with Vyletel moving forward!

The quality of work is very good but the waiting is long .

Brian Jones and everyone in there was amazing!! My parents and I had been to the dealership strip that day and Buick was the last stop. I figured it was not in my price range but in my parents. Brian was the most honest, helpful, and caring salesman. My parents and I both left feeling great, understood, valued, and will be coming back after these new Buick leases.

Couldnt have been more timely or better direct service. The sales professional dropped off my new car and did a great job of teaching me all its new features

Very friendly, courteous and professional service. Made me feel appreciated. My Service Coordinator was awesome! Kept me updated on status throughout process.

Overall, staff was courteous and welcoming. Randy was extremely helpful. He walked me through various purchase and lease options, and I left with a new Canyon that afternoon. Quick and easy!

John was wonderful! Very helpful and found the perfect vehicle for me.

Salesman Domenic Torres was extremely helpful. His personal touch was very professional and it made my experience fantastic. He had great product knowledge and did a great job explaining and making me feel comfortable understanding the financial process.

The work was done quickly and I was kept informed of the status. Part of the work done was warranty work, which was done very effectively.

Very friendly and informative. They kept in contact with me. Truck was serviced the amount of time I was told. I just left Crest Lincoln very disappointed in their service department of the last 4 years. Your service department far exceeded what is supposed to be a very friendly high end experience with Lincoln! Very happy now!

Dominic at Vyletel Buick GMC was great! He was very helpful. He showed my family and I many options. He looked for vehicles within our price range. It was overall a great experience!

Mr. Jablonski was great. He greeted me when I drove into the bay area and processed me very quickly and was very friendly. Also, the mechanic who worked on my vehicle finished ahead of time, giving me a chance to continue with my daily activities. Finally, the transport driver was great as well as a very safe driver! Great TEAM Vyletel!

Went in for an oil change. Attendant waited on me as soon as I pulled in. He explained everything fully. And my car was done in a reasonable amount of time. Dealership was clean. Everyone self distanced themselves. Not too many customers in waiting room. Not crowded. Very comfortable.

Very friendly staff. In and out in a timely manner. Excellent service as always!!

Michael Lazell is a credit to Vyletel and to GM. He handled my service honestly and efficiently and kindly. he is the main reason why I will return in the future,

Great experience at the GMC dealership.

I have always had a great experience with Randy he has gone far and above to help me out in sticky situations. I would most definitely go back to see him again.

Michael made sure I was informed of the progress on my service and even bought me a bottle of water since I had been there an extended period

Randy E. is a wonderful and thorough salesperson. He ensures you are getting what you want in a vehicle and then he makes sure you understand all the features. Great experience!

The service was Fast, the staff was friendly and professional

Keep in mind that Im over 60 years old. Back in my younger days vehicles were serviced manually; not by a computer that has to read codes to determine a issue. My issue wasnt found again because there were No Codes to constitute what I reported. Therefore, I have to continue to ride with my vehicle giving me bad performance. However, Michael was excellent keeping me informed from day to day and giving me instructions going forward. Also, I thank you so much for the loaner I used. It was A World Class Experience; but I love my vehicle Best and I will continue to ride it until the codes can give a correction issue for your Service Techs.All in all you can only do so much with the way these vehicles are made and mandated to service. Thank you for your Fair Service.

Bought my last vehicle there, great customer service ! Enjoyed the whole experience buying new vehicle .

My family has purchased several vehicles from Vyletel over the past 20 years. Always a good experience with the people and process.

Made appointment easily on line. When I went to drop off and wait. They were very efficient with checking me in and was done before the said time. Check out was fast and convenient and my truck was waiting for me once I paid and was washed. A nice touch!!

Matthew Hall my service advisor was knowledgeable and courteous. He got me in and out quickly as promised. Good Job.

Making an appointment on line was great. Once I arrived, I was greeted and checked in very professionally. Everyone was great and all did an outstanding job.

Starting with my salesman Mike Frank ( excellent) to your service of having my car picked up (also 1st class). I cant imagine going anywhere else to purchase a car!