Ive been purchasing from Metro for the better part of 6 years now. Everyone has always been extremely friendly and helpful even when the RARE issue would arise. Things were always handled courteously. As of recently their more recent Sales rep Cara has been nothing short of amazing. She has always been on top of all my orders and kept me up to date when material I needed was coming in. But, I definitely look forward to continue using your services!
Theyre a great company. They always answer their phones for orders very timely. Sometimes Ive gotten discounts for picking up large orders in person. I ordered 50ft of vinyl yesterday at 4pm and it arrived at Noon the next day via free shipping. Nuts! Ive bought vinyl here to wrap the roof, grill, and trim of my Jeep and my whole Tesla.
Metro has been great. I have wrapped my car twice, and just ordered a 3rd roll for a new color. Their customer service is always top notch, and I greatly appreciate them offering these materials to the general public. Its nice to not have to pay a shop as an authorized dealer, same get the job done on your own. Thanks for the wide selection, and excellent customer service.
I have shopped with Metro for a while now, my last two Infiniti vehicles were personally wrapped (by me) with materials only they offer. More specifically the Metro 3D rust patina offerings. I always go with the Avery Dennison vinyl material. The printing is always crisp and dimensional, and Im planning on a third project as we speak. They simply have the best vinyl wrap selection on the market, and the prices are easily comparable to any other retailer.
Great experience and great team I told them the wrap I wanted and they add shipping wise came pretty fast and you can’t beat those prices. Installation was not as hard as I imagined.
MetroRestyling has displayed absolute professional service from ordering to shipping and customer service. Received my order on time and well packaged. There was an error in one of the items ordered and Samantha in Customer Service quickly, professionally and cheerfully made it right. Kudos to METRO RESTYLING they are doing it right!
Geno was very helpful. We appreciated his help...so much.
I would not hesitate to order anything from this company! They have amazing customer service and will fix any problems you have, promptly without question. I ordered around 10 samples from them to figure out which color I want to wrap my car. Long story short USPS delivered my package to the wrong address and then told me that is wasn’t there fault so I never received the samples. I contacted customer service at metro about my problem and I received a response from a wonderful customer service representative named Olivia. I then told Olivia what the problem was and that I had not received the samples at no fault of their company but wanted to know how to proceed with getting another order sent out to me with the same samples. I sent this email out around 5-6pm to Olivia, by noon the next day Olivia had responded to my email and had already sent out a replacement package with all the samples to me free of charge! She also provided me with the order number and information to track the package. They could have told me the same thing that USPS did, which was pretty much “sucks for you” but they didn’t and they graciously sent out a replacement even though it wasn’t even technically their fault. This experience with Olivia and metro’s customer service was one of the best, if not the best, interaction I have ever had with a company. She was prompt, courteous, and very knowledgeable about her company and the entire shipping process. Once again thank you Olivia and I will be using Metro Restyling for all of my car vinyl needs from now on.
I have been wrapping vehicles for a number of years now and have always turned to Metro Restyling for my products. Their prices are great, they have good quality items, and a very helpful staff. In particular, when I call, I deal with Samantha for all my inquiries. This is for her professionalism and attention to detail. If she says she will do something she gets it done in a timely manner and goes above and beyond to help in any way she can. Being in sales myself, I know the importance of building a relationship with your clients, and she does that extremely well. I will be a client for a long time for this reason.
Great customer service. Hanna handled what I needed with ease. It’s why I keep coming back to order supplies. Keep it up!
Cara is awesome. Fast response and takes action quickly. Set me up with no issues and ready to do business. Thank you Cara
Hanna was awesome at helping me resolve one of my issues with the material! I’ve been using them for years and so happy with the customer service and quick shipping. They also have a huge selection and easy to use website.
Ive only just started using Metro Restyling, but their service has been outstanding and their stock has been great as well, especially in these crazy days were in right now with all of the shortages.I had to make a change to my order and Samantha contacted me first thing in the morning and took great care of my needs. It was great to make a last minute adjustment to my previous order before it shipped. Thanks Samantha!!
Geno helped me out sourcing a specialty overlam I was having a hard time locating. He went above and beyond, excellent customer service! Would highly recommend.
This company would get more than 5 stars if available. Competitive prices and customer support goes above and beyond to fix issues. I spoke with Olivia about shipping damage I had and within a few days the problem was resolved and a new sheet is on the way. You have mine as well as all my friends business!!! Great job y’all!
I ordered 7 ft. of a new Avery vinyl wrap and unfortunately when I received it the vinyl had a long scratch through it. Samantha B. e-mailed a return label and I sent the wrong vinyl back. Anybody could make that mistake right? Samantha B. then sent me the vinyl back and a new return label. The damaged vinyl was deemed not usable and funds were returned. EXCELLENT customer service Samantha B. Thank you.D. Wilcox
I’ve been purchasing from Metro for quite a while. Cara has been a fantastic to work with and a great help! Thank you!
My boyfriend’s friend wraps cars and I wanted him to wrap my car and decided to buy the wrap myself off of this site and I was excited to wrap my 2000 mustang and he told me that 5x45 would’ve been enough to wrap the car and I helped him install it but it wasn’t enough. We didn’t have enough to wrap the roof, hood, and one of the fenders and we didn’t waste any of the material either and tried to use the least amount of material as possible for each part, so I ordered a 5x25 roll to wrap the rest and his friend and I agreed that the 5x25 roll looked pretty much as long as the “5x45” roll they sent us. 5x45 should’ve definitely been enough to wrap a new edge mustang without wasting any material. A shame that I had to spend an extra $300 cause I was shorted.
This was my first encounter with these people. So far I am more than pleased. I had a small order of samples but couldnt find exactly what I was looking for on the web site. Cara pointed me to what sounds like a perfect match, then managed to get it added to an already placed order. My communication with Cara have been prompt, courteous and more than accommodating.
I was so impressed with the customer service I received today. These guys are the best to deal with...from competitive pricing, to ease of ordering online, to their great selection. Highly recommend doing business with them.
Cara on the sales side is great. Processed my request in a timely manner.
Great products but if they would ship with a different carrier I would put 5 stars! Everytime I order from here I pay extra for fast shipping and fedex never delivers it on time. I would love for you guys to use ups instead. I always have problems with shipping!
I was attended by Hanna, and she helped me to open a new account and placed my order. Highly recommended !! Awesome attention from her.THANKS!!
The absolute best! The shipping times are amazing and customer service is very friendly if you ever need help or have questions regarding a product.
Cara, was extremely helpful with assisting me in setting up my account on the wholesale side and customer side. Thank you Cara for the amazing service and support in getting me set up
Great service, I ask for a specific color and they answer very quick and send me the invoice, I pay at 2pm and at 5pm the material was already shipped. Would definitely buy again
Love Metro Restyling!!! We have been ordering from them for many years now, they are wonderful people with great customer service.Chris is always super helpful with any and all of the questions I throw at him.I also have been dealing with Samantha for sales and she has been amazing. We had some issues with FEDEX since we are a Canadian company, and Samantha went above and beyond with communication and reaching out to FEDEX.
The customer service with Metro Restyling has been absolutely outstanding. As far as the shippers they are currently using I could say some things but will refrain for sake of curtesy. Every time Ive had an issue the customer service team has literally bent over backwards to help resolve the problem in short order. I cannot express my gratitude for their team and how hard they truly work to help out each customer as if they were a satellite facility of Metro Restyling. I placed an order on this last week and paid for Priority Overnight Shipping. Metro had the item out the door within 15 minutes of me closing the sale. The vendor responsible for delivering the package lost my item and without hesitation Metro immediately filed a claim with the shipper and issued me a replacement as soon as it was confirmed that the shipper had lost my item. Geno, Olivia, Zach and Cheyenne have all been outstanding with me and my organization and we will definitely be continuing business with them for the foreseeable future. Great work guys Keep it up. We appreciate you more than you know.
Great helpful customer service and so easy to order material from this site, also gotta mention the fast shipping. 100% happy
Great company to work with! Always makes things right when issues come up. Definitely 5-star service
Hanna T. Was amazing I received a package that didnt include everything I ordered, I called metro and Hanna took great care meShe put together an order of the things I didnt receive and shipped them that dayHanna did an amazing job metro definitely stands to their word of taking care of people
Great company all around! Easy to work with, answers any questions I have. Products are great and always in good condition on arrival.Previous supplier was having issues and giving me the run around. Metro came though when I needed product!
Always great customer service thank you Samantha B. For helping sort out my order
I had an item on backorder and had multiple answers when it was to be restocked this month, feeling frustrated. Then I spoke with Olivia from customer service who investigated and made sure that when it was back in stock, my order specifically shipped out ASAP. She got back to me fast and was keeping in touch with the latest status of the product until it was shipped. Im solely giving 5 stars for a customer service rep that is genuinely fantastic at their job, who went above and beyond rather than getting another Oh Im sorry but I dont know type of answer. Thank you Olivia!!
Amazing customer Service was helped by Cara she was very professional and was able to fix my order for me very fast will definitely shop with them again
Absolutely wonderful customer service. I’ve been corresponding with Cara in regards to in-stock, wholesale, and locations. She’s fast, helpful, and friendly. I’ve used another supplier for most of my orders, but I think that’ll be changing after this interaction. Thanks!
Been using Metro for years. Always outstanding customer service every single time. Cara in sales is extremely helpful, professional and responds very quickly. No better place to get your wrap materials.
Cara went out of her way to help me with a pre order for an out of stock roll of Avery. She was very helpful and prompt and it even arrived quicker than expected. Thank you so much!!
Cara Burling from customer service was able to help procure some out of stock wrap material. Responded to my inquiry within 15 minutes and had my order placed in another 5 minutes.Great service as always
Cheyenne has been helping us since we started working with Metro Restyling and we always have a great experience. Their customer service is excellent. All questions are answered quickly and our vinyl always comes in on time. We really enjoy working with Cheyenne and Metro Restyling! Highly recommend!
These guys are great to work with. Fast and good quality. I found them searching on google and made my purchase in their shop on eBay.Very fast turn around time.Special thanks to Samantha B with great customer service.
Absolutely incredible company. Customer service was beyond what I expected and got my order to me in short time even with Covid happening. They made it very easy for me to wrap my own vehicle as a beginner. And very well priced products. So many products you will struggle on picking colors like I did, I ended up driving around with sample patches for months before deciding! 10/10 would recommend. Just wish they did sponsorships of some kind.
The customer service is received from Cara Burling was beyond reproach. the commitment to the customers satisfaction is one of a kind. if only there were more people with this kind of mindset. Management should have Cara Burling give a leadership brief on how to provide the best customer service. thanks metrorestyling for hiring a great person.
Cara is one of the best to deal with always quick to respond back makes things go smoothly on my end thanks for the service 5 star in my book have great day 👍🏻
I had a vision, to dethrone a Rolls Royce Cullinan from its mountain top. I own a 2017 4Runner Limited. Its beautiful for what it does, its durability, and its aesthetics. However, I wanted to take it up a notch. It all started with small accessories from Autozone. For exterior detailing, I had to go up one level because Autozone is limited to plastic add-ons, letters, plastidip, and such. Dont get me wrong. When your mind is creative, a combination of this stuff can look good!For the exterior detailing, I wanted to try my hand at vinyl wrapping. A Google search showed that MetroRestyling was a reputable supplier of the material with a lot of variety to select from. I dont trust Amazon or ebay for this. Its like putting your trust on Bestbuy to give you a decent laptop instead of ebay or craigslist.The vision came to fruition when I first purchased the Hexis Red Superchrome. I applied it to the railguards of the 4Runnner. It looks like red blades, either of crimson blood or a red sun. Its horizon sets the sky ablaze. As for other areas here and there, I used the deep gloss black on some parts such as the door handles. This color blends with the overall body paint, which is midnight black, and prevents it from getting scratches.They recommend professional installation, but if youre very careful and you know what youre doing, you can pull it off yourself and learn during the process. All you need is a heatgun, clean preparation of the surface, time, and most importantly, a vision of what you want. I wanted to challenge the Cullinan. And this weekend youre going to see a challenger, if not, a new winner!
Hanna T took care of us with getting small concerns handled in a very timely manner.
I have been shopping at metro for some years now and Geno never fails to take care of my team and I. Great materials, Coatings, and customer service!
The girls in the customer service and sales department are the best. I couldnt be happier with the service, communication, and swiftness I receive anytime I have questions regarding orders or material. Its a small company with a glowing reputation and wonderful employees. Special shout-out to Cara in the sales department for always having answers for any of my questions (:
I called looking for a color vinyl that nobody else had in stock. I spoke with Cara and she was very helpful, responsive and found exactly what I needed. She made me and my customer very happy. Thanks Cara!
Thank you Cara for always being so helpful! Metro Restyling has the best customer service and super fast shipping!
I was shipped the wrong length vinyl I took a picture and called Samantha answered. She was super helpful answered my questions quickly and got the right length vinyl on its way. Super professional and if I could I would deal with her time an time again. Truly a super big help and helped me out right be for the holidays i truly am thankful for her.
Ordered the Metro Wrap Fire Galaxy Vinyl Film and it was just completely unusable. Absolute worst detail Ive ever seen on a vinyl wrap, not even close to the images on their website. Just looks like blobs. Not only did I waste $80 on this (which they say is non-refundable) but on top of that, their Canadian shipping, which was already expensive at $20 USD, incurred a customs charge of an extra $17.50 on the other end. Looking at what I paid for - First Class Package Int - but it came Economy.. So they made me pay the more expensive fee, but switched to the cheaper shipping when shipped. A total ripoff and hopefully people read reviews like this to understand to avoid this company if you want quality vinyl wraps. I ignored the bad reviews and wasted $100 for not doing my due diligence.
Cara was really helpful and she responded to my questions quick! Great customer service! Thanks again!
Highly recommended. The site is easy to navigate, shipping is fast, and they have fantastic customer service.
Great customer service! Helped me figure out what happened to my order and took care of it right away!
Samantha B. assisted me with setting up a wholesale account & answering all of my questions. She was very friendly & super helpful.
Cara over at metro restyling went above and beyond with helping me set up my new dealer account. Awesome company and great customer service!
Cara at Metrorestyling was extremely helpful and even reminded me when a backordered item was back in stock. Great customer service!
My last order took 4 weeks to get to NH. The product was good but the shipping and customer service sucked. I decided to another car and tried to do an order online. I did not recall having and account set up and could not do an online order. I tried another e-mail address, still a no go. I call to place an order on the phone and am told I cant without an account. Needless to say I ordered online form another company and will certainly not be back here. Best of luck dealing with these folks!
I was referred to this website by a friend. It has many products here that I will be buying down the line.I purchased some vinyl wrap cant wait to use it.I did encounter a problem where my shopping address was on the name section but that was rectified down the line.So all ends well.
Seems that anytime I call in, Im helped by Cara. Awesome service by her and the team, no complaints!
Glad to have such an awesome place to get the best vivyl on the market. Staff is friendly and knowledgeable. Return customer for life
Cara was a dream to work with and made my re-order a breeze. Thank you
Awesome Company products are top notch and service is on point.
Had a problem with my order, but when working with Cara, I was able to get my order in. She was very helpful and I appreciate that 5 star service.
This was my first time ordering from Metro Restyling, and I was blown away by the amazing customer service I received from Samantha. Not only did she answer all my questions but she gave me her professional opinion regarding which product would work best for my project. I will definitely order more from Metro Restyling and again, thank you Samantha for being the best customer service rep!
I reached out to Metro Restyling customer support with questions regarding military/veteran discount. Cara responded to my email the same day stating that they indeed offer the discount and sent me a discount code. Thanks Cara & Metro Restyling for your support look forward to doing business with you in the future.
First of all the shipping was really fast, But when I got the delivery a rapid tac bottle popped and the wrap paper got wet. Then Domenica receive my email and gave me an incredible customer service and fast solution. Ill be back for more Metro...
Had a little confusion with my order by doing two separate orders I was ably to get the total 85ft .. needed to do my vehicle. Samatha a rep for the company I purchased from contacted me by email and followed up with a call to get the situation resolved professionalism goes along way I will recommend you to friends and family. Thank you,WIL Price
Cara Marie helped me on a FB community wrap with some inquiries I had. She has since then helped me aquire multiple sample books, better wraps, and a better experience with the service here including resolution of prior issues. 5 stars to her.
Great communication and service from metro restyling. Couldn’t have gone any smoother when I had a concern.
Great customer service, super helpful guy at front desk is super down to earth. Definitely recommend this place.
Customer service from Samantha & Gino was wonderful!!!They both were extremely informative & patient throughout all my questions.
Great customer service from Hanna T.However, I would wish they use paper to wrap around their vinyl like 3M 2080 to prevent scratches during packaging!
Made my order online but needed a bit of customer service help.Cara from Metro Restyling took my call and was super friendly and efficient and solved my problem in no time.Thanks again Cara.
Simple and straightforward problem resolution. Excellent customer service!
Hi!!I just wanted to totally brag on the AMAZING CUSTOMER SERVICE provided from one of your agents. Cara B. truly went above and beyond!!! I had placed my order on 02/08 and was originally supposed to be delivered by the 12th. Due to a few delays via FedEx and the crazy winter storm here in Dallas Texas we still had not recieved our package. We did not open till Thursday this week, so I emailed to get a update that morning. WIthin minutes Cara responded! Not only did she locate the package and get the updates, she continued to reach out to me until I finally recieved the vinyl!! THIS GIRL IS ABSOLUTELY AMAZING AND DEFINITELY DESERVES RECOGNITION!!CARA YOU FREAKING ROCK GIRL!!!
Excellent customer service.
Samantha in sales is super awesome. Ive spoken to her on multiple occasions. Every time she is accurate, fast, and nice. This makes it very easy to shop with Metro. I just switched over 100k in annual sales from Fellers.
Cara was super quick to reach out when an issue came up, and got everything work out in a jiffy. I’m super pleased with her customer service.
Excellent customer service!!
Great Customer Service and Product Selection!
Got my windows tinted here, had an issue but they quickly resolved it! All the staff are friendly and helpful!
These guys are awesome and their vinyl is quality. I almost purchased the wrong type of vinyl but their customer service was able to get me straightened out before I made the purchase. Thanks for going out of your way to help me 🙏🏼👍🏽🤙🏽.
I have had the pleasure of dealing with Cara Burling specifically- she has been prompt, professional and I couldnt have asked for better customer service!
Customer service was great. Thanks
Super fast service. I had to call them to speak about our order and I got prompt attention and a rapid fix to our dilemma.
Amazing experience here, highly recommend for vinyl needs. I purchased wrap here for my personal daily driver. Everyone here is extremely knowledgeable and helpful. Katie helped me understand the differences with each brand, pros and cons. In my second visit, Matt understood the color I was going for, and actually found and suggested the color I ended up purchasing. Great people and the best pricing you can find.
Geno is amazing!!! Incredibly helpful and friendly.
I have ordered from here before the wrap was great. I got a second order just recently. The colors look perfect for my project just like in the pictures. Ill definitely be ordering more once i get the closest black to my car. Thanks guys!
The customer service here is amazing! Samantha was very informative,kind, and patient! I am happy to do business with this company every chance I get!
Was looking for some hard to find vinyl that I couldnt find with any other vendors. Geno saw me posted in a group asking for where to get some and he reached out and placed a special order for us. Two days later and it was at our shop...thanks Geno!