They are so helpful. We had a problem we didnt know how to resolve with a phone. It took them all of 2 minutes to fix it. Wow! They are awesome!!!!!

They got us our product but their services lied to us and said theyd get it installed, now they want 199$ for a membership I wont use so I can get it put together when we were told theyd do it for 40 bucks and no membership. Not impressed with customer service :/Edit : A representative got it all sorted for me, though Im still upset Id been told several different things.

I was was very impressed with the young man who assisted me. His name was Connor. I didnt know that I needed an appointment, and he very nicely explained that I would need to make one. He made my appointment and I will return to the store tomorrow. This young man should be recognized for his professional talent. I was very impressed with him.

Loved it! I took my 4 yr old daughters tablet back with one yr warranty. She stepped in it and screen was completely crushed! They swapped me out with a new one nooooo questions asked!!!! Amazing customer service ☺️ thx Guys 👍

We were looking for a gaming computer tower and even though they were having a three day sale and this was day one...their shelves were so...empty in the computer area that they had shifted stock onto shelves it didnt belong on so that the shelves would look less empty. It was weird. We bought a monitor but the boxes of the monitor we purchased werent being stored by the display model. They were over in a completely different place that was clearly meant for something else. It was odd. I think a lot of places have been hit hard with stock/employees/other stuff due to the covid affecting different things in different ways. 🤷

People are always kind and courteous and helpful. They had everything ready to load up when I got there. They loaded up my appliance and within minutes I was heading back home. Only bad thing is you cannot reach them by phone. Corporate thinks theyre too small of a store to have phones they can answer to help us customers ask questions before driving miles and miles just to see if they have what youre looking for

There is very good customer service at this store. And I really appreciate that Best Buy offers tech recycling.

Love some Service Representatives, so helpful. Others, look at you and point the way... Never been in Stillwater store. Felt stupid

Great place to buy things we do not have one where I live

Terrible customer service, I went in to buy a TV and they tried to sell me a warranty that would end up costing me $400 for two years when all I wanted was the 2 year warranty for $189.99, and so the person I was working with just canceled the warranty all together, so now I don’t have a warranty on my new TV, and then it came time for them to load it in my truck and they wouldn’t help me strap it down, I understand that it can be a liability but I was already told by a different guy that they would strap it down, I’m pregnant and had a kid in my truck and I needed some help, luckily a nice stranger gave me a hand while they just walked away. I’ve never had an issue with Best Buy until I came to this location. Very disappointing.

They had a lot of good things in there

Average Best Buy with pretty good college kids working there and a solid lead staff. You’ve always got the ones that aren’t as helpful but my experience is usually pretty average with them asking and making sure I get the help I need. Product selection is not always great.

Excellent.Customer service was excellent.The staff very friendly and professional.Definitely will be back to purchase other items.

Employees were very helpful and too the time to answer my questions..

Very helpful and knowable of all computer systems and printer supplies.

Gabby was great, even reminded me that our screen protector was a lifetime warranty item and got it replaced on the spot! Thanks Gabby!

When yoy make a purchase they expect payment right then, yet when you return something they can take up to 5 days so they can earn interest on my money

Rarely has a good selection of products. Inferior to a lot of other bestbuy’s. They have a monitor has a messed up screen still up for buying. It has an external scratch that doesn’t look like it’s a lot of damage but the image distortion takes up almost all of the screen. I almost made the mistake of buying it a couple of months ago and I’m surprised to see that it’s still there.

Horrible customer service. I bought speaker wire on 4/14/21 and was told if it did not work to bring it back for a refund. On 4/15 I returned the store with the item and they said they could not take it back because it is used. I pleaded my case to no avail. I called Best Buy corporate and they said I did in fact qualify for a refund. I went back to the store and a female manager said, my GM said no I asked to speak to the GM and was told, she doesnt want to speak to you When I again stated what corporate had said she (the employee) stated that I could take care of it myself but she would not call corporate as she does not have the time This place is a joke and should be avoided! 10 employees standing around but their phone is not answered because they do not have enough staff (quoted by corporate operator). Do yourself a favor and shop elsewhere. Best Buy here is the worst!

They really need to expand their products.

Friendly, helpful staff. Had just what I was looking for at a reasonable price.

Had a truly great look- see -purchase trip with my youngest daughter.Cant wait to go again

With their curbside pickup in an hour, this has become one of my favorite shopping destinations!

I decided to install a security system not too long ago. Not only did the Best Buy team help me sort through and choose which system would better suit my needs (camera quality, WiFi vs hardwired, memory storage capabilities, etc) but when I returned the following week to buy something else, the people who helped me remembered me and followed up with how things were working out. I appreciated the knowledgeable and thoughtful quality of customer service and Ill certainly continue my patronage.

Looking for a new 65 inch tvGood prices experienced sales person....

Awesome store with competitive pricing and very helpful knowledgeable associates

Always been happy with Best Buy. The only complaint I have is that their inventory is pretty low these days, but that isnt really their fault; there are just shortages on a lot of things right now.

Excellent customer service. Knowledgeable experts. Special thanks to Bryant with the Geek Squad who quickly fixed a computer issue nobody else was able to fix. Very polite, and professional!

Best place for electronics ik Stillwater

Cant go very far without someone asking if we need help. I like that. One associate shoved past us, in an effort to take a customer to the gaming computers. It was not only rude as heck but where was the safe distancing aspect? Covid dude

Not happy with their geek phone call system. Its a mess. If they accidentally hang up on you, they dont call back because they dont have your number and you have to wait over 12 minutes again! Just to get a sparky person from who knows where telling you that you had a 20 minute appointment when you picked up your fixed computer so you could test your computer to see if they fixed it!! Really?? And....its not fixed.

Save yourself some trouble. The sales team here doesnt care and I predict we will see Best buy go the way of Circuit City and Frys.

Scheduled an appointment with geek squad, the appointment was in the evening, I drove 45 minutes to the Stillwater location, all for them to tell me they didn’t have an available tech to fix my phone. They “checked” their inventory to see if they had a replacement phone, of course they didn’t. They told me to schedule earlier in the day when there are 2 techs there at a time. I’ve tried calling the store all week, no one answers their phone. I am needing my phone repaired and would like to make sure that my parts/replacement phone is in stock before I make another hour and a half round trip.

The thing that has made the biggest impression on me is that when I walk straight to the back to look at refrigerators, the sales people come at me pretty hard. Overall, Best Buy is a really good company, and I feel good making Appliance purchases from them. The store is a big box store and can be a little overwhelming at times. This is the only picture I had worth posting here today. All my pictures were of refrigerators.

Excellent customer service and friendly people

The gentleman at the door ask another to show us were the product was, and he took use right to the spot and we found it! While we were looking another lady came by to ask if we need help.❤️

Clean little outta stock cause corona but nice people clean and know what there talking about

Terrible service! I went to look at the Pixel 5. Was told all they had was green. OK fine. Lets see it. They said it was in the box and I couldnt see it unless I bought it! They also said they didnt have any cases. They offered to order me one. I explained to Blake the manager that I was standing in a store and wanted to look at merchandise. I do not need the store if I am going to order everything.The store deserves to close!

Very poor knowledge and lack of customer service. They do not answer the business phone but call out on it with ease. That makes zero sense. I had a problem with a return and they literally told me themselves that there is no way to contact their site. You can call them dozens of times, but you will never get through. Even corporate couldnt contact them. So to get in contact with them or ask a question, you have to literally make tons of trips bc no one can seem to answer your question the first time. The workers seemed to all be college students just passing the time. They dont seem to know much, despite that overpriced Geeksquad they have. Instead of walking around asking the customers how they could assist them a lot of them were just standing around or rushing to get off of work. I made a purchase and had to ask for a bag to put my device in. I usually dont shop there because of a previous negative experience, but there are a lack of technology stores in my city. I will not be giving them my business again. Not worth it.

Staff is friendly and helpful. You can easily reach there by Grey Route bus.

Just checking out the computers

Good place to go before deciding to buy it on Amazon.

Its fun to go in here even if Im just looking at the newest line of TVs.

Excellent customer service when I was looking for a specific item!

I needed a new iPhone during this Pandemic mess. I showed up at my local Best Buy and the staff was awesome. The Public was being allowed in on a as needed basis. The local staff were extremely helpful and attentive to my needs and desires. They cheerfully took care of everything for me I walked out with a new fully functioning iPhone with all my stuff installed and correct. I really had no preconceived notion of what I wanted and the staff helped me a lot. Its been almost 6 weeks and I love the phone. They clearly guided me in the right direction.

Such great service. I had to return a defective laptop, and they really worked with me to find a replacement since so many devices are currently sold out. I really appreciated the employees wearing masks and all the signs encouraging social distancing too.

Rebecca is such a conscientious employee and I want to be her best friend. She did everything I wanted and then some!! Please give her a raise :)

Poor training in the refund department. I was given the run-around the entire day from the physical store and corporate. This showed me that they are not good at honoring refunds for in-store purchases even if the purchase occurred within the same day. I will not be giving them my business ever again.

Typical Best Buy and Best Buy experience. Staff greets you and hounds you a little on the sales floor, but nothing crazy. Stock at this location was never that great, but even worse these days (presumably due to the pandemic). One of the few electronics places in town, so thats at least helpful.

The store manger was very rude.I will take my business where they respect costumers.Best Buy is only good for cheap stuff less 100 bucks.

Need more items in store but great people

Ive been calling for 2 days to set up an appointment for an install I bought online. Not one time has anyone answered the phone.

Had a prompt on my phone that wouldn’t let me access it. I went to the Verizon store and they flat out refused to even look at it. Went to Best Buy and the guy had it fixed in, no exaggeration, less then 30 seconds.

I bought a range and was supposed to be delivered. I was told that since it was electric, it would be installed for free. When the delivery came, they only dropped in my garage with huge boxes which I could not unpack by myself. I had to return it. I was told that the refund would come in 3-4 days. But after a month the credit card company charged me for late fees. I have to go back to the store to fix the problem. The delivery team did not put the returned item in the system. I gave some stars as all the staff in the store are very good and helpful. But the customer service on the phone is just so hard to get through.

Great service and helpful employees!

Bought my mac air m1 chip there last week. The staff was not supportive at all and they dont have any idea about the products they are selling.i didnt liked it much its better to buy in amazon.

Customers service is good

Great experience with purchase and install

Very helpful they have a person at front of store to help you as you walk in

Great selection and had some awesome vinyls

Great place to order electronics when theres no place that sells them in Stores.😎

Almost 3 hours to try and activate new phone . Failure. Ugh!

Everytime I attempt to call this location nobody answers. EVER.

Always friendly and helpful. My favorite store in Stillwater.

Not even the same store been a couple years since I visited but car audio Bairely exist

Didnt have in stock what on line said was in stock. Cost me extra in fuel. Going to cost more in fuel to return purchase.

Amazing experience staff is very helpful

It is impossible to call this store. It has an automated machine to give you runaround, and then it never transfers you to anyone.

Just come from Stillwater best buy. For the last time. I came from Ponca City and our mask mandate is voluntary. But I had my mask in my pocket.I just walked in and went to the TVs.3 men come running at me with a mask box in their hand?Why did you need 3 men? Was your employees really going to lay hands on me?Unbelievable.Trust me. You wont EVER have to worry about me or any of my extended family again. Take my suggestion.Talk and fire emloyees.Someone WILL take the objection to a different level.3 guys come at me. I should befearing for my life. I dont carry a gun, but there is a reason for that. Really dangerous situation.I just left and went bought my tv and surround system elsewhereBut not everyone will do that.

Very helpful. Bought a computer. And the salesman had to climb a latter to get to it. Was so happy he checked and found the right one.

Good people here! Soo knowledgeable and extremely patient, basically taught me how to assemble a pc part by part and helped with availability and compadability! The whole sales floor needs a raise!! Lol

They were very helpful.

No one knows how to answere a phone at this location so dont bother calling for help or service.

Store manager, Clayton, was very rude and he didnt know anything about costumer support!!! I had paid 250$ for one year geek squad protection plan on my laptop. After 6 months I brought my laptop to bestbuy with a minor issue with its touch screen. They return it to me after 2 months with a major issue!!! The screen was not showing anything at all!!! And they refused to refund my money back!!! So, their protection plan is just a joke!!

Rude peoples at work there

The people there are so friendly and helpful. They walked me right to the webcam my nephew wants for his gaming. It was an efficient trip. I will also mention their cleanliness. Amazing.

I shopped here to support local jobs (although this is not technically a local store) but then I tried to return an item and they didn’t let me do it because it was opened. I get it’s their policy, but if I had shopped in amazon I could have returned it... employees are super nice but don’t have lot of knowledge and they direct you to their webpage. All in all I’m happy they are in town but I wish their policies were more flexible and their employees more knowledgeable

Best Buy tends to have a lot of good deals. Its also a good alternative to online shopping. My last visit, the sales associate helped me pick out smart watches for my wife and me. The associate offered far more authentic and honest insight than online reviews could have.

Not crowded and employees were really helpful

We went in to purchase a computer. We waited 15 mins and not one person greeted us and said I will be with you in a few mins. So we left and went esle where.

Kyle was amazing! He was not our original kid helping me, but was the one with all the right answers. He was able to help us without fault. Give that boy a raise.

Great electronics store. Even have some vinyl albums.

Found what I needed but felt like an outcast in the store.

Great experience with the workers, very helpful and thoughtful!

Had good prices and what i need to go online for school

Tried to call and get information, stayed on hold for 20 minutes and hung up.

I had scheduled (and paid for) best buy to install some of my speakers on the 14th of march. I received an email that they cancelled my appointment. I called, waited on hold for 15 minutes, got frustrated and hung up. I then called back sometime later and waited on hold for 30 minutes with no answer before I got frustrated and hung up. I got no answer, no reply, no refund and the guy I messaged on the geek squad website said wow, I am sorry to hear that. No help and I am working 2 full time jobs right now so its not like I have a lot of time on my hands. Thanks for the help best buy, I will be taking my business elsewhere

I love Best Buy and have since I was a kid. Recently bought a new laptop and their value for their prices is the best in the area. I highly recommend for all your electronic needs. Great movie selection too, and staff is friendly and helpful

Got a great deal on a mini fridge /freezer.... ❤️

The Stillwater store is great very good service even in pandemic times they still manage to get what youre looking for, I recommend them.

Excellent customer service here! checked online first for items and had what i needed in store. shelves were stocked and very organized, easy to find what i was looking for.

Pretty much what you would expect from a Best Buy. The store was clean, staff was friendly and knowledgeable. Checkout is always a little slow. The holiday deals were competitively priced, compared to what I saw online for similar items.

Nice, clean store with helpful and knowledgeable employees! Was easy to find help and get answers to my questions.

Got a 2 TB external hard drive and a charging dock

Best Buy never fails to disappoint. A big Box store jammed full of stuff that never has what Im looking for. They always have great advice and good reasons for not having what I want. They are good on their return policy and the staff is always friendly and willing to help.

Austin who works at Stillwater Best Buy was extremely helpful. He answered our questions and told us so much about the items we were looking to buy. He made very helpful suggestions too. The store is always clean. They have a pretty good stock.

Geek squad guys very helpful to my wife

Worst customer service ever, Ive been on hold for 5 hours, and I still never received help, horrible, horrible customer service, one of the worst. Corporate needs to fire all the employees at the Stillwater location.

Great

Amazing