Best place to get your car fixed amazing staff

I know Michelle and all I know is if shes still there then its an amazing place, she refered me to someone personally and he was great ... Luis where are you 😆,

Prices are very high . I was very happy with the work the other time I had you work on my car but when I called to get a price for changing my brakes only i was informed that my rotors had to be turned also. I have two month old rotors which didn’t need to be turned, plus you would not take my brakes that I had and put them on. All I wanted was for you to change my brakes and I could not get that done without other work

They was good and there communicate with me and walk me through everything they did

Invoice # 30707I am a service writer that had been in the business for over 10 years .with the recent COVID-19 .I was forced out of work and my wife’s car needed a smog test. I had a Evap issue with a check engine light. With money tight I was relieved to find that San Joaquin county has a program Tune in tune up that gave a $850.00 voucher. I called around to a few shops looking for a shop that would take my voucher Bruce and jacks auto was one of the listed vendors. I called in and made a reservation two weeks in advance.I dropped my car off on 2/9/21 and was informed two days later that I needed a $30 vacuum baffle and that my voucher would cover the charges” not aware until later on other additional charges “ I was told to drive until my computer monitors were all set and bring it back to smog it. picked up my car and that same night my check engine light came back this was 2/12 Friday night .I called back on Monday was told to bring it back which I did the same day. I was then called on 2/17 and was told the repair was $1493.00. And after my voucher . I had to pay the difference of $643.00I checked the invoice and was charge for a “road test”$60.00 with out approval. that I performed the past Friday I didn’t know why I was being penalized for a misdiagnosis and was charged for a “bay test” after already being charged $75 diagnostics fee .which they misdiagnosed . 2/22/21 When I came in with my friend to pick up my car “Ron” the unpleasant man behind the counter once again stated that I would have to drive the car and bring it back. I asked him a few questions regarding the charges he did not give me a exact reason for them just told me that’s what they did and I had to pay and he didn’t care what I said .he was rude when asked why I was being charged for certain diagnoses and a road test and what a “ bay test” was he had no explanation he stated there is no law on what we can charge”. I then told him I was going to inform the “BAR” he once again said I don’t care. I have right to question my invoice fees. He then stated I have to pay $50 for a smog when I return. All I asked was for a little explanation not very good customer service. I wanted a good experience but it didn’t happen. Hope your car doesn’t end up here.

Fast service. friendly staff .clean shop. Fair prices.

Nice kind people and great job done

Paul and his technicians helped me when I was in Stockton in a bind. And promptly too. The metal protective plate under my car had come undone and was scraping the street. They removed it for me. My pastor and his family have taken their cars here for years. Very friendly and professional. Highly recommend Bruce and Jack.

I got a ridiculous quote from them.. they are overpriced

Theyve been taking care of my familys vehicles for years even though I hadnt personally been in there for well over 20 years they recognized me and treated me just like I was an old friend and was very reasonable about my bill thank you folks it was much appreciated

I was looking to get my air conditioning recharged I was completely shocked at how overpriced they were compared to the other quotes that I had gotten normally our family business like this would have more of a friendly rate

Paul has always serviced our vehicles and we trust him with all our vehicles. Thank you Paul 😊

Great auto service

Great folks! Best place in Stockton to bring your car.

They gave me great advice, I would definitely refer service to them based on there honesty.Thank you Bruce & Jack Auto service.

Super friendly, clean garage and excellent service.

Gave me a quote to replace my motor and didnt even know it was a v6. Then they said itll cost double...not even sure what I paid $100 for...

A shop with integrity and excellent service

Vary good job !! Outstanding people and the work is the best in the county as an retired mechanic for Kenworth Danny !!

Love these guys ❣️

I had a problem with my truck battery and cables and after trying my best with my limited automotive knowledge and skills but it sat in my driveways for months until I decided to take it to shop. A day later I was back in my truck getting my business taken care of. Thanks to Xavier for getting her going again.

Im still having issues with my Toyota truck since they worked on it

Rip off artist. They charge you for things that are not even broken

Troubling to do business with. They charge twice as much as other shops, but they are thorough. However, their computer couldnt detect a problem - Auto Zone picked it up right away, And for free!

Courteous and knowledgeable staff. Quick, Quality service and a $25.00 Gift certificate for future service. Ill continue to use Bruce and Jack Automotiv

I feel so confident in their service. I know their purpose is, superior work and wanting to keep their customers safe and happy.. Diffentley 5 stars !!!!!

When it comes to family, friendly service you can trust this is the place to recomment to every body you know, becouse you will not get complains from them later. And that is only when a job is well done.

Love this place good service

Very friendly

We service all our commercial vehicles at Bruce & Jacks. Quick friendly service from Michelle and Paul. THE people you can trust with your auto care.

They are thorough. Expensive

Bad service I will say no more but will not return

Job always done right! Great service!!

Friendly & knowledgeable.

Bad place to take your car to DO NOT TAKE YOUR CAR HERE. Over charge for Diagnostics over charge for parts and labor is a complete rip-off

Good job auto shop

👍

Excellent service

Old school muscle cars💜💜💜

Good service

Very nice Establishment

Tire deals

Very good attention, the place is very clean, but the office to obtain information about the place is inside the shop on a corner and to get to it you have to cross the work area, and there is nothing to protect the client.