Their customer service is best of best. They give extra ordinary care to the customer. Today, Friday, I had to shutdown my restaurant due to the breakdown of hood fan motor. It is before Labor day long weekend and I couldnt find the motor fits in my place. But they did. They did extensive one and half hour search and gave me the information of matching motor. I am going to pick it up tomorrow morning and I can open the restaurant tomorrow Thank! Thank you so much!
Martie and John were awesome. They were able to schedule a last minute service for our breathing apparatus compressor and John had it fixed within about a half hour! Martie made invoicing quick and simple. Definitely recommend!
Services is just excellent, very easy and very pleasant to communicate when I am in need of electric motors, especially to Don who never fails me looking for the right motor for my Carwash, that is the reason why I am with this company for my needs for over 10 years now and I highly recommend to my friends and acquaintances.
Our refrigeration department uses Ace Electric for all of our motors and laser alignments.Their staff is phenomenal. I worked with Chris McGovern on a couple of alignments in the past few weeks, he did an awesome job. He is very fast an efficient. Anyone who has had the pleasure (not)of doing alignments knows how grueling and expensive they can be if someone doesn’t know what they are doing. Chris knocked them out quick, saved us money and I was able to get my refrigeration systems back on line without any product loss. Thanks for a great job ! Lovotti inc.
CUSD - High School pool pump motor shorted out on a Monday afternoon. Several calls were made to suppliers who anticipated a 8-10 week lead time. We contacted Ace and they could have a motor by the weekend and our pump rebuilt. We picked up Saturday and installed before Monday and had our pool up and running. Pump at full efficiency now. Highly recommended to anybody in a crunch. Swim program continues...
We recently had a very old motor installed on our boat elevator at Delta Boat Works that decided to die on us. of course while we had boats and projects stacked up ready to go!The shop we used to use is now closed so we ended up finding Ace Electric through a google search and they were close enough to us that we decided to go with them.We got the motor to them and under an emergency contract to get this fixed. Within a day or so they told me that their was no hope in fixing the old one, I think the way it was worded was it is not economically suitable which made me giggle.Be that as it may, Martie and I began to talk about options and within a day or so she had sourced a motor and through various calls and emails confirming dimensions and everything else we went with it. She was super helpful through it.We got it here about a week later. and had our handy man try to install of which... that didnt end well. We were concerned that it got fried. We take it out, take it back and within a couple hours Martie calls me back with good news and a couple jokes.We gave up and had on of their Techs come out. Chris was here the next morning!Chris was great! He was quick, cautious, and very knowledgeable! After a few minutes here he loosened up a bit and even cracked a few jokes during the visit, which made it fun to boot! At the end he explained what he did, so we know better what to look for. (Were not trying again though... lol)Your team has been nothing less than the pinnacle of professionalism, and that is very much appreciated and a breath of fresh air! Thank you all for your help and quick support in this matter!I can assure you we will look no where else when dealing with these kinds of things! Great job!!!
John and James are a very big help they always are willing to come in and give us a hand at Lehigh Hanson cement we really appreciate ace electric thanks
Chris and his partner did a great job
Tammy was very helpful and informative I’ve called her on many occasions and she would show up at our plant within a hr or two
What an amazing team. Not only have they helped keep my pumps up and running but their customer service is outstanding.
Chris and Ryan knew exactly what they were doing, and they were very knowledgeable about mechanical seals. It was unfortunate that they didn’t have the correct seal, but that wasn’t their fault.
Eric Is the best! Always go the extra mile to take care of there customers. He help us so much, can’t explain how thankful we are with the extra time he took to help us.
Great service on time got us back up and running in a timely manner.
I want to thank Tammy for being there for Lovotti. I appreciate the quick response and service as always job well done. I would also like to thank Chris for handling the alignment at Crystal Creamery. It was a tough job. Chris came through for us and was able to bring the system back up and running. Tim Thimler refrigeration manager at Lovotti Inc.
I want to thank Tammy Carson, and all her team in Stockton, for the most excellent service to our company UFP Indústries in Thornton, CaWhen it comes for going the extra mile, she will drive that and more to get us what we need in a timely manner, to keep us going and in production, with out incurring down time in the competitive lumber Market
Absolutely a great group of people, customer service was excellent. I would recommend to anyone looking for motors to give them a call.
Came in with an impossible task, they took the time to search their warehouse and find us a replacement motor. They were awesome, and service with a smile!
These guys are the best! Always go the extra mile to take care of there customers.
Chris was exactly what I needed. I went in with a simple request to fabricate a metal replacement for a plastic bike trailer part. He quickly assessed my needs, budget, and my skills and came up with a basically no-cost alternative. If you dont normally have a need for this kind of thing, start here. They can help!
Great service. Worked on my old style motor speed control all in one and where able bring back to life. Offered great options and finished in a timely manner.
Impressed with the crew here. I dropped of a pool pump motor yesterday morning that had been banged up via UPS - they were all tied up, so the shop gentleman I would get called back. Chris called me around 1pm and we went through the standard rates and what an estimate might look like, which would have been over the cost of a new motor. I went down there around 4 with the intent to take it back and deal with the damage claim etc - Chris took a quick look at the problem - a busted capacitor and switch, a got me out of there for the price of the parts and I will change out myself. If they help out a homeowner w/ a chump change problem, I bet they are top notch with their major business accounts. Good local business.
Very fast service and great communication. I got a motor damaged from one of our main production lines and Ace Electric was able to fix pretty fast. Expert advise and good service, Eric followed up with updates and he even spoke with the external electrician that initially diagnosed the failure mode in my plant, making the repair more efficient.I will definitely continue doing bussines with Ace Electric.Thank you.
Mike (Mikegyver) saved our bacon. We had an obsolete motor and he rebuilt it for us on site. He is the BEST! Matt showed me what a motor looks like inside and had me go on a tour of the business.. First class!
Erick did a great job in finding us a replacement motor.We are a winery and the motor to our corker died and we were about to order a new motor from Italy that was expensive and going to take a month to deliver. Erick came to the rescue and found the perfect replacement in two days.This is the third time we have used Ace Armature and have been more than happy every time. We recommend them to all of our fellow wineries.
Everyone was great from the fab shop to the office. Had a part that needed to be fabricated, they slid me in-between all their other work and finished in a couple hours at a price that could have been just about anything as I needed the part but was way more than fair. You could spend your time surfing around, or get down to ACE and get back up and running.
Brian at Ace Electric in Stockton is a tremendously nice fellow. He has a breadth of knowledge and freely shared it with me in my search for a replacement motor for my a/c. He found replacement motors near my home,(I was ready to order through Ace),but because he knew with temps being 102+ I needed this quick. I would have been totally lost without Brians help. Furthermore I would have been raked over the coals by the a/c repair companies had I not been told by Brian what I needed. He saved me a bundle of $ and suffering. Wish there were more folks like you out there! Thank you Ace Electric and Brian!
I have a 60-year-old engine lathe that would not start. I had requests service from more than 6 Licensed electric contractors. None were willing to investigate. When I contacted Ace, they assigned Jose. Jose performed several tests and identified a failed make before break feature of the start switch. He contacted Allen-Bradley for a replacement and was quoted $2500 its discontinued. Jose found a simple solution utilizing the original switch. The lathe operates reliably now.
Id really like to thank the guys at Ace for helping me troubleshoot and diagnose the problem I was having with a couple of electric motors I have. I know they dont make any money doing that over the phone and it takes away from the work in the shop where they do make their money, but they were kind enough to help, they were very professional and very courteous.Burt from Oakdale
Needed a bearing replaced on a motor, staff was fast, professional, and flexible. Great service, would recommend to family & friends.
ACE Electric is a Reliable company that its there when we need it 24/7 Thanks
Ace repaired my motor today quickly and at a reasonable price, prompt and courteous counter help was greatly appreciated.
Making sh## humm. Im proud to be a part of it
Great staff, knows their products, and was treated like family.
Really appreciate ACE Erics huge help. He helped me to found an replacement motor at other store.
I had a motor in our shop go down over the weekend and the guys at ace electric motors were able to get me going again. there customer service is bar none
Fast, informative, & friendly service every time!
Fast reliable service!