I walked into the store on Pacific Ave, Stockton on a Friday afternoon and saw the placed jammed packed with customers. I thought Id be there at least 2 hours before I was done.To my surprise, an associate took my name, asked me to have a seat, I walked over ready sit down and I was called by an associate.I explained why I was returning the equipment. He looked at it, went to his computer, printed up a receipt and thanked me for coming in..... Less than 5 mins and I was out of there. And so were the other customers... All but 2 people.FAST, FAST FAST SERVICE. I like this place!!!

Great customer service. Had to wait 30 minutes. But worth it

Took a half hour to just drop off a piece of equipment. But the staff was very friendly. 5 Stars to the people zero for the business organization.

The guy who help us went far an beyond! I really wish everybody was so nice and helpful. This word would be a better place!!👍

In and out fast. I just needed an explanation of some equip my husband picked up

Great customer service.Line went quickSocial distancingMask requiredFriendly staff

Great people and great customer service. Awesome 👌

Was greeted right as i walked in. After sitting for a few minutes another person walked and the manager skipped me and told the worker to help the other person first. That was just rude

They are really 👍. Prompt service without any useless questions. They know what they are doing. Much better than their competitors (I will not name them because the people know who they are).

The best service experience with Xfinity Ive ever had because of the help from the store manager Chinh Nguyen. Request for him.

I was able to pay my bill at the gas machine and then leave that was so awesome instead of waiting so long to see a teller.

The staff is always welcoming and courteous. Im always in and out quickly and if not there is good reason.

Gentlemen in the back the day I went was rude there was an elderly couple who was waiting and when a women who entered I assume before the couple let them take her place and the guy behind the counter seemed to have a problem with it cUse he made a comment about it. Something along the lines of next time lets keep the line up in order. Terrible terrible

Since theyve reopened the service is faster the staff is pleasant and I was in and out quickly.

Customer service was real helpful .... 👍🏾

The gentleman that helped very friendly and helpful with our account.

Made appointment. We arrived early and they met with us. Quick help with our needing a new modem. Good customer service.

Michael the store manager he was great! Taking care of my problems he took action and took care of it rightaway,i like that,he is a valuable asset too your company, thank you michael ....Lydia A

Short wait good customer service was returning items not using anymore for my mom I just wish they would come to Ceres ca

Very friendly staff. Best Comcast I have visited.

It was a good experience. My rep was really good about explaining everything clearly. No pressure to pick anything that day. Figured out what I needed and got the right package for me.

Great customer service. Short wait time.

All right there is horrible service and then there is XfinityIf you wanna use a company that will give you horrible Internet horrible service, can sure use them you’re only gonna be saving $10 but using the worst company in the country.

Added charges keep getting added to my bill after being promised there would be any.Customer service is ridiculous, their automated messages and chat assistant is a joke. Good luck trying to get a hold of an agent.If you go in store, the employees are great besides the empty promises.

Very crowded. Better to make an appointment than to walk in.

Free replacement remotes I guess thats incentive to pay for such a pricey service

Everytime I go its in and out and quick parking. Drinks are absolutely delicious and the best lobster balls made with real lobsterA must order👍👍👍👍

Really helpful. I am moving and no Comcast there so they let me out of contract!

There was a line due to Covid restrictions. I was maybe 10th in line. I was there to pick up equipment for self installation. I was out of there with my order within 20 minutes of arriving. Peter Sanchez was the Sales Consultant that helped me. He was quick, courteous and answered all my new customer questions.

Tried getting my billlower and as usual I am back up to $150 + a month after all the added feesAnd in 3 or so more months it will creep up to $170 a monthWhen will I just end this cycle and just be done with cable chargesOr better yet when will Comcast/ExfinityStart being more reasonable with their pricing?Or give loyalty discounts to customers who have been with them for 10 or more years?

Great customer service, friendly staff, and nice interactive displays. There was a line to enter the store on my recent visit, but when the staff learned that I just needed a replacement remote, they helped me right away. Devices are always in stock and associates are always willing to help. Great location!

Other than being mask nazis the service was great.

I was waiting for 25 minutes with no acknowledgment. Only when I asked someone if they can help me did they say I was waiting in the wrong line. There are no signs indicating which line to stand. Because they have an electronic check in process I had to wait another 40 minutes.

Well what can I say about Xfinity... the only reason Ive stuck with them is because they are the best cable and internet provider. And I assume they know that thats why they price gouge their customers. So I was trying to downsize on equipment and had to take back their modem that I am no longer going to rent and one of my TV boxes. Well the wait outside the store was 25 minutes and the store associate that took care of taking in boxes I had, was extremely rude about it! In fact at first he only gave me a receipt for one box. When I insisted on him giving me receipts for the other box, he seemed very agitated about that. But I know from past experience I must have that receipt because most likely that box will still appear on my bill and I will have to prove that I turned it in. And good luck trying to get a hold of a human being if you call their 1-800 number! I bought my own modem and to be able to install it you have to get ahold of somebody to give them the serial numbers and whatnot. Well its just practically impossible based on the way their phone system is set up. You have to trick the system basically to get a hold of an actual person. I finally did though after I dont even know how long. But in the long run it will be worth it for me because I will be saving money which I desperately have to do right now. But I think since they are making so much money they could certainly treat their customers better, have actual people to answer the damn phone and they could certainly afford to hire more people!

They were out of every case that I was looking for in my brand of phone.

Great and fast service. Was helped by Danielle and she was amazing. She was very patient with me as well.

Xfinity overall offers a variety of options to best fit anyones needs. Fast reliable service. Overall pleased with visit!

Fast working people that get you in and out

So Incredibly busy and many people waiting in a long line just to get help. Dont even think about going if youre in a hurry!

Make sure to make an appointment so you dont have to wait in line.

Staff and security were rude and unhelpful, I ended up going with AT&T, they may have superior quality equipment, but the people that we dealt with just there for a checc, if you can go elsewhere do it, but if you do choose them, their products and services are actually wonderful. The staff however I cannot say the same

Make an appointment online! Fastest way ! In and out in minutes! Check in on your phone walk to front of the line let worker know you have appointment!

It is good for me is differen . I dont know how to work it the right way .

They Were fast to help great customer service.

Great customer service but expect to wait as the lines are always long.

For that coronavirus is going around these people were very helpful courteous and everything was clean

I recently switched my home wifi from ATnT to xfinity, Wise decision. Better quality connection. Very reasonable price and the staff very knowledgeable,friendly and very patient considering the covid-19 protocol. I even got a new phone while i was there since the prices were so good. Moto G Power, $9.00 month.

Xfinity get 2.5 stars from me. I get friendly services in person but find the rest of Cable TV a RIP off. $220 per mo. I expect my Service to run 24/7 not intermittently ! In addition for the $ I pay I expect SOMETHING to be on broadcast channels at all times. Sadly this is not the case

FOLLOW THE RULES FOR TAKE CARE OF THE PEOPLE DUE TO COVID-19...CLEAN PLACE AND POLITE CUSTOMER SERVICE... THANK YOU

Only letting in a few people at the time but it works effectively. Picked up new equipment and was only inside for a short time.

Kinda organized. Theyre doing the best they can to move the line. Limited space so there is a wait. Good black friday deal

The manager and employees where extremely helpful .

They failed to give us the internet cable, we had to go a second time. 🙄

One of my favorite store

Had to wait quite a while a lot of people in the store.

Very professional agent she helped me a lot thank you very much

Fast service and they do not push what you dont need

Theres a line but quick service make an appointment

Dont forget to check in and be prepared to wait if you dont have an appointment. Chris helped me with equipment pick-up. He was so nice and helpful.

Carl was very helpful and personable

Great customer service BUT, If you dont want to visit this place 3 times in 2 days Because of There mishaps in computer hardware do what you can online.

I didnt like waiting outside for almost 30min. But when I got inside they attended me quick

Xfinity Is one of the best stores there is for TV phone all kinds of things cheap inexpensive high quality iphones Samsung phones you name it they got it customer services the best in the nation there so good giving you goodbyes in deals all the time with their products never have a problem in that store. They are the best Ben go into that store for 25 years love xfinity Comcast just love That store on asli check it out poppa pump is not joking about it

Friendly staff! Good service!

Love these guys and girls! I was a 10+ year MetroPCS customer and just switched to Xfinity! ......so easy; kept our numbers, got great moto G power phones and saved 50% on our monthly bill....So phenomenal, who knew!!?!!!Best customer service ever!!! 💕

They tried but failed on an equipment exchange

Its very helpful!

Believe it or not, Comcast has come a long way. The staff at the store is super friendly and knowledgeable. They answered all my questions and actually let me cancel my cable TV subscription with no nagging, wow!!!

They suck waiting for 2 hrs just to turn in equipment outragest prices

Great service and personnel

I was in and out quickly and got the internet package I desired at a great rate.

Very good

Super fast and the girl that helped us was rilly nice allso they where rilly ready to help when u walk up

There was a long line due to the covid restrictions for the number of people allowed into the building. There staff did a really great job at getting people in and out. The best service Ive ever gotten from Xfinity. Usually I leave like OMG I hate this place.

The staff is nice but it is really unorganized. I was told to do an early upgrade on the website, come to find out I cant. Go back in to actually buy the phone all to find out the reason I was turned to the internet was because they didnt carry the phone due to Covid. Long story short, I still have yet to upgrade my phone and the corporate number was extremely unhelpful.

The sales representative was knowledgeable and helpful. I would suggest you make an appointment.

It can be a long wait to get in but once in its pretty fast

Very helpful

Amazing service and great deals and quickly attended.

It was good. Turned in a box that we didnt need anymore

I really did not want to go there today, but what I got there, they really took very good care of me. the young man that served me, was ( out standing ) he really made me feel good. thanks.

Handled my request the best they could under the cloud of Covid-19

You gotta wait outside. Just to do a pay ment.

Wasnt crowded because the staff was numerous and were doing their jobs in a comfortable, friendly but professional manner. I got in, I got out, no unanswered questions, in very surprising quickness. Thought it would take an hour. Maybe 12 minutes, including questions and answers. Ive been there when it was standing room only before renovations. Better overall.

Until they realize that i was a high paying customer they did not treat me accordingly..But after our conversation they did warm up but I am kinda dissapointed in the deals they dont have.

I felt like they was trying to rip me off

They lie about there prices. When my year is up in 1yr. Im cancelling xfinity . They are a joke.

Very friendly and helpful experience.

They had two lines, one for people that were making payments and one for equipment return or exchanges which made it faster

Great customer service

Lot of workers standing around waited for long outside

After a day of dealing with AT&T no customer service I decided to switch to Xfinity. Kandi knows what customer service is. She, in a very professional but friendly way helped me set up my services.

In and out nice service

I was there to return something you cannot go inside until they let you set up to protect from the virus took me about 20 minutes all is good

Quick, considering the line.

Very helpful and successful results

All I can say thay get the Job done

Was in and out less than 10 min. They were friendly and helpful.

Paying bill getting better service i like

Very friendly and timely. Did well with the safe distancing and I felt like they care about the customers.