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rk MILES
785 Sylvan Park Rd, Stowe, VT 05672, United States
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rk MILES

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Ja
Review №1

HORRIBLE CUSTOMER SERVICE - I went in on a Saturday morning and asked for some 5/4 boards. The cashier rang up 3/4 boards. The attendant at the lumber barn loaded my boards and I didnt notice that they were wrong until I went to use them later that morning. I called and told them I could be there in 15 minutes to swap them. They told me that because they closed at Noon theyd leave the right boards outside the barn and I could leave the wrong ones. No apology, no offer for anyone to stay an extra ten minutes. I drove back to swap them and there were no 5/4 boards left out for me anywhere at the property. I happened to notice the guy who rang me up sitting in his truck in the parking lot, so I asked him if he could help me and swap the boards. He said I dont know anything about it. I told him what the situation was and he repeated I dont know anything about it. I told him he was the one who rang me up and he said he couldnt help me because he didnt have a key. I told him I made a 2nd trip to the store because of his error and asked him what he suggested so I could get the boards and get my project done and he said I cant do anything, the slip said 3/4. Youre lucky someone was even here. So he told me I was lucky he was there even though he wouldnt help, and he actually did know about the situation even though he said he didnt. I was left with no solution and no choice but to leave with the wrong boards. He clearly did not care at all about the problem he caused for me. A friend once told me this place had terrible service and I didnt listen because the few times Id been there were fine. Now I know what he meant. Save yourself the pain and go somewhere else.

Fa
Review №2

Trisha and Gregg were both super helpful! A+ customer service. They had what I needed waiting for me at the front counter after placing a phone call to them. They were both very knowledgeable. I can not recommend this hardware store enough - Thanks!

Ed
Review №3

This store is great, people are nice, friendly and very knowledgeable. Manager was really helpful with paint, answered all my questions.Once I found this store, it is the only place I go for stuff.

Ma
Review №4

You can build a house here

Information
3 Photos
4 Comments
4.8 Rating
  • Address:785 Sylvan Park Rd, Stowe, VT 05672, United States
  • Site:https://rkmiles.com/locations/stowe-vt/
  • Phone:+1 802-253-8516
Categories
  • Building materials supplier
  • Hardware store
  • Lumber store
  • Paint store
  • Tool store
Working hours
  • Monday:7AM–4:30PM
  • Tuesday:7AM–4:30PM
  • Wednesday:7AM–4:30PM
  • Thursday:8AM–12PM
  • Friday:Closed
  • Saturday:7AM–4:30PM
  • Sunday:7AM–4:30PM
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