HORRIBLE CUSTOMER SERVICE - I went in on a Saturday morning and asked for some 5/4 boards. The cashier rang up 3/4 boards. The attendant at the lumber barn loaded my boards and I didnt notice that they were wrong until I went to use them later that morning. I called and told them I could be there in 15 minutes to swap them. They told me that because they closed at Noon theyd leave the right boards outside the barn and I could leave the wrong ones. No apology, no offer for anyone to stay an extra ten minutes. I drove back to swap them and there were no 5/4 boards left out for me anywhere at the property. I happened to notice the guy who rang me up sitting in his truck in the parking lot, so I asked him if he could help me and swap the boards. He said I dont know anything about it. I told him what the situation was and he repeated I dont know anything about it. I told him he was the one who rang me up and he said he couldnt help me because he didnt have a key. I told him I made a 2nd trip to the store because of his error and asked him what he suggested so I could get the boards and get my project done and he said I cant do anything, the slip said 3/4. Youre lucky someone was even here. So he told me I was lucky he was there even though he wouldnt help, and he actually did know about the situation even though he said he didnt. I was left with no solution and no choice but to leave with the wrong boards. He clearly did not care at all about the problem he caused for me. A friend once told me this place had terrible service and I didnt listen because the few times Id been there were fine. Now I know what he meant. Save yourself the pain and go somewhere else.
This store is great, people are nice, friendly and very knowledgeable. Manager was really helpful with paint, answered all my questions.Once I found this store, it is the only place I go for stuff.
You can build a house here