The folks at The Look Interiors were so nice and helpful when I desperately needed some work done in my home. I needed new furniture and direction to help make my house feel the way that I wanted it to feel. They got what I was going for, and grabbed right onto my ideas and brought them to life! They helped me select an amazing couch (that I love!) and furnishings to bring my entire home together in a fluent wave of design. Who knew a new light in the living room would change things so beautifully!Not only were they insightful in finding me just the right pieces for my home, but were so great with a fast delivery (very cheerful and considerate delivery guys!) and professional install. Top notch customer service. The owner has a real eye for the right look. If you can get a meeting with Colleen, you wont be disappointed!Highly recommended if you need a fresh, new look in your home and you were just stuck like I was. Couldnt be happier!

We had a large space above our garage turned into a beautiful guest suite - Colleen did our space planning and helped us pick out some quality furniture pieces. Colleen’s design pizazz and space planning made our suite amazing. She worked extra hard with the builder to convince him to create an entrance to our space in the place I wanted vs the easier entrance point. She went above and beyond to make us happy with the finished project. She know everything from required zoning, and rules about placement of stairs and walls and room specifications! We have used our guest space for family and friends and are thrilled with how it turned out. We will not hesitate to work with Colleen in the future! Audrey and Phil Dean (Exeter, New Hampshire)

We contracted The Look to do our new home in Portsmouth. It was a large project and when we spoke with the owner of The Look she was very engaging and had some good ideas.Once we started things only got worse, the timeline slipped by months and we found that we could get the exact same pieces that were specified by the designer for thousands less by doing a simple google search. These were not knockoffs, they were the exact same items. We decided to buy the items ourselves for a savings of well over $15,000.00Before we go on I think it is important to clarify a few items. The designer and owner of The Look was very clear that her design services were a separate cost from her retail store and that if we did not want to buy from her retail store it would not affect the other services. She said that the retail store was competitive, she quoted We also search the web to price matchUnfortunately that is not what happened, she was unwilling to match the full retail prices we were finding on the internet. So we decided to save ourselves thousands of dollars (and get the credit card miles) by buying ourselves. Surprisingly (or maybe not so) the designer became less interested in our project after that. She insisted that we had to manage all of the contractors by ourselves and didnt take any ownership of the errors that she made early in the process. For example, an entire floor of our house was neglected in her painting quote, a floor that we were extremely clear would need to be painted, but somehow she missed.To reiterate - I understand if a designer gets paid by taking a percentage of the retail items and that is why they would have higher prices. But the owner of The Look was very clear that that was not her practice. I caution anyone from buying directly from this establishment, A short google search could save you thousands. And even other designers in less than a 50 mile radius had the exact same pieces for less. Also, we wanted a specific wallpaper for one of our rooms, that she said had been discontinued. we were disappointed until we looked online and found that the wallpaper was available and The Look just could not locate it.We did buy several items from her retail store, and we were very disappointed by the service. I imagine that we were put at the back of the line after she lost interest in our project, but we paid over $7,000 for a bed and two hanging pendant lights. Our check for payment was delivered to The Look on June 30th. The bed was installed on September 21st, even with 2 months to make the bed that is a little long. But the real kicker is the two hanging lights. They were also paid for on June 30th, after 4 months on October 30th we finally cried uncle and just cancelled the order. There was still no delivery date and the story we heard is that they were back-ordered several times. Several times? How does that happen? Throughout these four months of waiting we had to always reach our to her for updates, she never emailed us with updates. She basically disappeared right after we sent her the check. After we cancelled the order she emailed us to say that she would send a check right out but It takes a few days to get out. We took her at her word, until two more weeks passed and we still had not received any check. So, we had to drive to her office to manually pick up the check (on the 20th of November). Needless to say, working with The Look was quite the painful endeavor.Regarding the design services. She did produce good concepts. Except when she tried to convince us to put our hot tub on the front lawn - that was weird - I am sure our neighbors would have loved that!But I would warn everyone to get everything documented via email so that you can be clear on what is and is not included in your project. And you can refer back to the quotes when the bill comes. Also, double check your invoices - I was double billed for a $500 item that I had to catch