Alright!If someone did not experience an extremely bad costumers’ services experience then go here, they are completely out of mind. I went there on Thursday to check my AC Freon, they told me to come on next Monday at 11:00 am, I did the same I stopped by on Monday at 10:30am, i left my car for them. After exactly 4 hours I called them to check if my car is ready, you know what they told me? They told me that we are busy and can’t check it today. OMG, I went there to tell them why they wasted my time? They simply gave me my car key and told me to leave. Wow. I was so frustrated.
The bad attitude is amazing! I will never come to this shop again! Never saw people so mean.
Whoever the 50 year old man of Indian descent is at the front counter has the personality of a paper clip and zero tact. No greeting, short responses, and lack of common knowledge. As a 25 year resident of my neighborhood where all the local businesses conduct themselves with pride and show that they value their customers, I believe this owner should’ve opened their shop in a neighborhood that matches the low bar that they’ve set for themselves.Nobody who takes pride in the business they own and their reputation would be that careless with their source of income and patrons.
Very bad attitude from the manager. Lied about the time to replace the breaks. Keeps on changing the time. Then became upset from me because I stood to them. 0 customer service and 0 honesty. I do not recommend this place. When you greet him he just nods his head. disrespectful.
Highly do not recommend going there. Very poor attitude. Went to get an oil change and the guy told my husband that he wouldnt change the oil because of the sound of our engine. He said I know who makes those vehicles, talking about our dodge durango. He said fiat makes them. A true mechanic would know that chrysler makes them. If you cant even get the company that makes them right then you shouldnt be working as a mechanic. The place was very messy and had a lot of bad safety issues. Were taking our business elsewhere!Updated to add: we took our business to jiffy lube. They took care of us with no problem. There is now no ticking noise from our engine because all it needed was an oil change. Thank you for not helping us. Our engine now sounds the way its supposed to. By the way, fiat is an affiliate of chrysler, they do not make durangos, chrysler does. I was raised in a family of mechanics. I dont need your links to stuff I already know. Thanks anyway for being rude. We got way better service from jiffy lube. Again I highly dont recommend your services!
My go-to place for inspections. They are car guys and easy to deal with. Always a quick in and out.
Very Friendly staff always honest keep up the good work guys
Incredibly rude owner. Do not go here.
Rude people. Unwelcoming. Better options trust me
Fast service, competitive prices. 👍
Frank is so amazing, he was able to host a basic car maintenance session with the Girl Scouts troop. He was amazingly patient in showing all aspects of car ownership and maintenance. They are also incredibly efficient in servicing our cars, either for oil changes, inspections or something more involved. A great local service place, right here in New Territory!
A very reasonable and trustworthy shop to check or repair your vehicles. I have been their customer for 10 years. Store Manager Frank is my favorite person of contact. He will do a free scan code check and let you know if there is any problem before giving me a quote.
Extremely courteous. You can tell they really care about their customers and the life of the vehicles they bring in. Even when i didnt understand something, they thoroughly explained it to me. And the prices were fair! You all have a customer for life!
Had a transmission replaced on my Porsche 911. Was about a good $1000 cheaper then all the guys I called in the 20 miles radius. Job was done perfect and on time. I highly recommend this shop. Keep up the great work!
The sign says they open at 8:00 a.m. on Saturdays but the staff does not show up until 8:45. So I wait 45 minutes. When the guy finally shows up to the shop to open the doors he tells me they dont do inspections until 9:30 (which is not posted anywhere). This is the second time they opened the doors late on me (and last time). I cant do business with a business that does not respect the time of their customers. To bad because they are in my neighborhood and it would be very convenient to use them.
I swear by them. Frank (Furqan) is honest, kind and superb at what he does. I have been to him twice as he came highly recommended to me by a family member and I have been extremely satisfied and happy with the service. I am so glad I found Discount Lube and Tune. 100 percent satisfaction!!
Amazing service! Very honest and reliable people here. I’ve never been ripped off and always been told the truth. I swear by these guys. Shops like these are hard to come by.
I love this place! Been going there since shortly after Nick opened up. Cheaper and faster than the dealer for repairs. Had him do several things. Never a problem with the work.
Great service and very quick
Friendly reliable service. These guys know what they are doing and do not over charge. They are honest which is refreshing in this industry and hard to find. Will definitely use their services again.
We had issues with our air conditioning system and brought it here to get fixed. They replaced the several parts of the AC for very slight Improvements but did not fix the problem. When we brought it back they said they would look at other issues but didn’t have time. I went to mike and Tate auto and they immediately fixed the problem with a filter replacement. This place should be good for an oil change or state inspection but I wouldn’t bring it here for anything else. We had had a similar issue with an engine replacement as well
Oil change and tire rotation done while I waited - only one employee there at time but still done quickly.
Convenient but usually end up waiting for 30 to 60 minutes.
Have been a customer for many years. Have rebuilt engine, replaced transmission, brakes, struts, tie rods, fuel pumps, ball joints, U bolts, AC compressor, belts, gaskets, etc. on several different types of vehicles. Work is always reliable and at a fair price. They have always stood by their work. I have moved away from this location and still drive across town when my cars need work.
This is. Probably one of the best mechanic shop I have ever used. They fix the problem once and say a very reasonable price. I have four cars and all of them Will be going to this place whenever service us required. The staff are also very professional.
My first time to this particular location. Service was exceptionally fast and to the point. No frills attached. Service members were friendly and helped from the second we stepped into the store until we were done.
Best mechanic in town. Honest, hard working, and cheap! I get amazing service and speed here. This is my go to mechanic in sugar land now.
Wow, Awesome place, Id been wandering for multiple checkups and other things for my vehicle and found this place right in the heart of telfair, Sugar land. First thing was their honesty, second was the repair advice with cost and third thing was owner Furqans promise to complete the job required. Hats off to the entire crew and tremendous service. Until now referred and sent my other friends too and they also found the place a bit cheaper from the market and comfortable....
Very helpful! I even asked for a high milage oil change and they let me know that I didnt need one. In they end they saved me $15 and come my oil change done in under 30 minutes
First time at this place. Great and fast service (oil change and state inspection). They didn’t try to sell extra work as many other places do. I will come back.
Nice people and reasonable prices. Going above and beyond. My go to mechanic
Amazing service! They really helped me get in out very quickly. Best place to get your car fixed in Sugar Land!
Excellent service! I had a broken taillight and the owner ordered a new one for me, got it delivered and on my car the same day. Polite and professional and honest staff!
This place is amazing. Service is fast, quality is very good, they treat the customers like a family and the prices are in credible low . I bring my wife van and my car to this place all the time . I recommend this place to everyone that I know .
Friendly staff and very easy to get things done quickly. Definitely a mechanic you can trust.
Very easy to work with, went in for safety inspection and was out 15 minutes later
Great service, very fast, and reliable. I got my oil changed here and they checked my tires and everything for free. I was so lucky to have stumbled upon this place.
To be honest I have tried dealership mechanics and other mechanics around the Houston area but no one was as good of a mechanic as discount lube.Also they were able to detect problems on my Lexus that the dealership couldnt even detect. They solved the issue of my car instantly and got it all fixed for me at a great price. If you want to go to a mechanic in sugarland/Houston area then go to discount lube and ask for Furqan.
Have always received great customer service here . able to solve car problems on the same day of inquiry..did not over charge, friendly, and reasonable cost
Went here do to the other reviews. I have to say it looked like was real busy so I was afraid i was going to have to wait. But they got me in and out in 20 min or less. I brought my own oil and filter and they only charged me $20. The owner was very friendly and was a pleasure to talk to.
Forgot to refill engine oil at oil change service that destroyed my engine and refused to own the blunder. Resulted in $3200 loss for me.
I have been a customer at Discount auto for about 2 years. While the repairs are always timely as well as good, one thing that impresses me about this location is the fact that the owner genuinely wants to help you and provide the best alternatives without the primary interesting of making money.Here is an incident that proves the point.We took our Lexus and after tests and diagnosis, conclusion for repair was we will have to replace the alternator. We agreed and repair was in progress. During the repair, it was found that the alternator was good but only a loose contact was the culprit.I got a call from the garage giving me the good news that the there was no real repair done and no charges/ cost involved.From my experiences with auto garages, I can believe any other auto repair would have gone ahead replacing the alternator and left me with the unnecessarey repait and cost.....!!!!
Horrible customer service. I stopped by this place to get an estimate, it took them more than an hr to understand the problem. He agreed to fix the car and return it in an hr. After couple of calls they postponed to deliver it next day. When I came to pick up the car they want to charge us more because they added additional parts which was not communicated or notified to me. Owner said we are not supposed to question him and pulled the car back and refused the delivery until we pay the full amount. Bad way to treat customers... I am never coming back. I should have checked the reviews before coming here.
Incompetent and refuse to stand by work performed. Unable to perform an alignment after they replaced front struts, ruined 2 front tires due to toe-in then argued that the wear could not have been from their lack of alignment. They can do Oil changes and safety inspections but leave serious mechanical work to real professionals.
Good shop nice people
Mr. Nizar is an honest and soft spoken man. He quoted me $450 cheaper than a national company competitor. For example, the national company competitor was marking up dealer auto parts as $100 more expensive than Mr. Nizar. I created a google plus account just to write this review.Just had to add to this review again. Mr. Nizar just called me and said that he found the same part with a longer warranty for another significant discount. He could of just kept the margin for himself but he went out of the way to call me after we agreed on the price to bring it down some more!
I had more problems with my car after I picked it up than I did before taking it in, They lack mechanical abilities and they are over priced. I question their honesty!!!
Honest, no unneeded work suggested. Good pricing.
Top notch service and price.
Excellent work and customer service...had brakes done.
Price is good, friendly service and very convenient
Quick state inspection done
It was ok I mean they did my battery replacement but I had to sell both my kidneys to pay for it so discount is not the right name for this place.
Very fast service. Ive done my last two oil changes and a state inspection there.
Great and very professional.
Good auto repair shop with reasonable price
Don’t ever visit this auto shop. They surely ripped you off. I paid half a amount of oil change with mister car wash for the same oil type and they even make sure about a tip before perform any work. Terrible customer service specially the guy who do inspection.
Very good service I like it
Great service, with great pricing
Just a word to the wise. These jokers broke my sons dipstick tube today while changing his oil then want to charge him $250 to fix it. Took it next door to Christian Brothers who agreed to fix it for half the price. Poor business not taking responsibility for your actions. Never going here again!
Best in town works with payments and does perfect job////////new owner rocking the place
Took care of inspection quickly.
Customer satisfaction excellent and timely delivery on jobs
The best repair shop in sugar land
Fast service best service reliable woork
Overpriced and unprofessional . Beware, looks like they only want to pull money out of your pockets.
Crooks, dont know how to run a business, shame on them, they dont even deserve 1 star.
They got the job done on my car.
Amazing service.
Quick and good service
Awesome, honest and reliable service
Great service!
Great service!
Best service reliable
They do the job.
Excellent