Lots and lots of toys for most ages. Have many Star Wars items. Neat store and well stocked.

The best place in the world. I dont want to grow up because if I did...I wouldnt be a Toys R Us kid:(

Fair fair prices I would recommend the store to friends and family plus is better than any other store they have all new sets there could not find infantry Scout car nor classic infantry at Walmart target or any store. So I really recommend TOYS R Us to family or friends.

So sad to see my kids favorite store closes

They are having great closing sales, and everything is really well marked and well organized just wish the staff was a little nicer!

Been frequenting Toys R Us since I was a baby. Im going to miss this place. And, Im sad for all kids big and small.

Going out of business sale and everything is still priced higher than other retail stores. Waste of time. Definitely closing for a reason.

Around Christmas this store was terrible. Today the visit was great. The staff was helpful and the lines werent too bad.

Would say 5 stars but its closing deals are hot right now

Took my Godson shopping here, he loved it! Great customer service, clean atmosphere, tons of different toy options, overall it was a great shopping experience here.

Good selection of toys, altought every time the toys are mixed between boys and girls. Not very organized I would say

Its pretty much empty already 😕

Great selection of toys, games, etc..Store personnel were friendly at checkout.I would likely shop at this location again.

I used to love this place as a kid it is sad to see it clode

This is a good toys r us. They usually have a ton of toys and never really out of stock for what I am looking for, for my kids.

Decent selection, decent prices, decent service. Everything meets minimum standards. This is a decent store

Just had the worst experience with a brand-name name retailer. We bought a boys bicycle from this Toysrus and paid assembly. In a few weeks use, the chain start to drop frequently, which is a huge road safety issue for a 6-year old to handle. We took the bicycle back to the store and the manage Joey took our case and we experienced the worst management and customer care.This Joey, who declined to reveal his last name, turned out be rude and arrogant. He offered no help, but used endless excuses to decline my request for an exchange for the same model. First he claimed bicycle chains are not covered by warranty, then he said Toysrus holds zero responsibility for bicycles they sell and all we can do is to contact the manufacturer. Lastly he claimed they had zero liability since we did not buy any protection plan.Joey refused to show us any written claims about warranties and return/exchange policies and claimed what did was by convention of the business.In the store, a staff was trying to see the problem and broke the chain in front of everybody in a few seconds. After refusing to disclose his last name and anything in writing, Joey forced us out of the store.During the whole experience, they did not offer anything constructive, like a repairer shops name, the manufacturers contact. They pretended totally like this was nothing to do with their business.This neighborhood store was not our favorite but we have spent at least thousands of dollars for the past several years. This kind of customer service was unexpected. I am not sure this is just a single store managers behavior or the culture of the whole corporation. Ill certainly raise this toward their corporate ladder.

Do not go to this location. If you have no other choice, USE CASH ONLY. They will duplicate your charge and hold it for days on end. DO NOT USE A DEBIT CARD. You will have to wait for the transaction to clear before they will do anything.... Just stay away.

Very helpful customer service. Called about a item and they double checked to see if the item was in stock.

So sad its closing. Great deals right now though.

Going out of business sale running currently. Everything is 50-70% off for now. Very picked over. Hurry and check it out before its gone!

Toy r us in Sugar Land. Service okay but people were rude.Toys r us on Westheimer. Service very poor but people were polite. The bike was damaged. I won’t go back to either one.

Poor customer service! I had 2 gift cards without pin numbers. Even though they could give me the dollar value of each one ($43.25 and $15), they wouldnt let me use them for purchases because they had to be able to enter a pin number in the register for the transaction. I left without making a purchase and lost $58.25. No wonder they went out of business!

Great assortment of toys for children unfortunately thought they are a bit pricier then other retail locations.

We were told online as well as in the store that we can return an item within a year if it was on our registry and good condition put in the store they say that the people online were stupid and lazy and that the other people who had already returned our bassinet shouldnt have. So apparently this particular store doesnt like to follow their own rules.

Terrible service. I called the phone at least 4 times trying to ask a question and no one picked up. Came in store the same day and the employees were rude and after I asked for a game they left and never came back.Dont come here unless you like your time being wasted.

Very busy at this time due to festive season shopping but offers good options for kids havent got a chance to check for other services like online buy and pickup etc.

I always love toys r us to bad is Close forever

Received great help from staff to find particular items

Its pretty good, not as big as the one in Houston though.

They dont know what their doing.they dont have nothing there, when you call them about a toy and ask them do they have it and a lot of it they will say yes, but once you get there to buy it, they said they never had it even if you said you talk to someone on the phone.

It is really nice place and all their products are under good prices and good qualities but i forgot my 12 dollars wallet, hope they find it and their staff are really useful and polite.

Good toy selection but customer service leaves much to be desired. Have placed many pick up in store orders and have had issues with every one of them.

This store is horrible. Was on hold for over 30 minutes trying to see what i needed to do about a crib head board exchange. Manager said sorry we were too busy to answer the phone. Furniture supervisor called me 4 hours later saying couldnt expedite new headboard even though I have my nephew is staying with me and got the crib for him. Said maybe a week if not they guess it would be 2 weeks delivery. Also, in store service is terrible. Their employees act like they are too good to help, slow, and lazy. No personality!!! This store needs to be looked at my UPPER management.

I have fond memories of this place but it is not the best toy store anymore.

Lol RIP ToysRUs. Place was always overpriced, I noticed that as small child. If a child could see that was a bad business model, they shouldve seen it too. Now is the only time worth shopping there bc everything is 20-50% off.

Felt sad and nostalgic to see this store closing. I have known this store for nearly 35 years..I have shopped for toys a Toys R Us with my relatives when I was very young in the early 80s

Despite going out of business their prices are still way more than online..

You are kind of on your own here. Every man and women for themselves.

The whole store was empty, nostalgic

Not very good but ok. Expensive too

Store is permanently closing....even with the percentage off discount their items are still higher than amazon....

Horribly dirty bathrooms with staff who isnt so friendly when you mention it. You know its bad when your 3 year old say, ewww, mommy can we go somewhere else.

I feel like a kid everytime I am in there. The staff is very friendly

Friendly staff, good location, decent price.

I came here because of the closing sale, and all the good things were gone.

Seems to lack in options lately. Its still the go to for last minute gifts but I still prefer online shopping so I can find what I need.

Horrible lazy young employees they stand and text on their phone and use social media while attending customers...they only want to point the finger in the direction of the store. Customer service is at a all time low, in most cases and most stores it non existent.

Has really great things! But i couldnt find what I needed. Friendly staff.

Customer svc is a thing of the past. I cant even get them to answer the phone!

Theys gots all the toys and games you could possibly want. I give it a 10 out of 10

Oh my god I was at the store for my daughter b day to get her a toy and the lady at register treated my daughter like royalty because it was her b day thanks you much

Easy to find the most popular toys that are out.

Sad to see this business go. Great place to shop for toys

Worse customer service. These guys really hate their job.

All the employees were very rude and didn’t want to answer any questions. The manager got mad when I paid and asked for gift receipts for all the toys I bought.

Prices are high service is not that great if they will not keep up with the market people will stop buying from them.

We will miss you.

For a store that is closing forever, the prices make no sense. To high.

Its sad to see our childhood store close down. They will be missed!!! Thank you Geoffrey for the memories!!

Rude employees. Will not go there go again.

Shopped here a few times last month buying toys for my son. Plenty of toys in inventory. Store is clean.

Large selection of toys at reasonable prices.

Store is always a bit cluttered. Dont expect to find the sales very worthwhile--items are typically out of stock or the gift card they give you will expire in a few weeks.

A going out of business sale thats not real

Always the best for great deals

Going out of business so none of the kids working there really even care to be nice.

They have a great selection of toys but the staff was all young rude people who didnt want to take the time to help me!!!

Cant believe they are going away...rip toys r us!

Will absolutely miss this place

Great choices and affordable prices

Nice clean and well stocked.

Outdated, poor lighting, poor toy selection - with noticeably disengaged and unhappy staff.

Was held on the phone for 10 minutes for a sales associate, bad bissnes

Its a toy store, not a grocery or high end retail shop.

Closing stores but prices still little a bit higher

Nice atmosphere tru

Huge selection and plenty of staff. Bathrooms were disgusting!!!!!

So sad they are out of their business.

Place feels like no one works there other than that great place

Clean, good selection, many registers open

Prices are always higher than Amazon. I think this shows why they are in bankruptcy.

Sad to see the store go.

Its very sad its going out of business

Best one in houston

Lots of selections but very crowded store

Its going out of business

Sad to see it go.

A good experience!

Exceptional Customer service

Selection is not what I remember it.

Clean and kid friendly

Good to shop for kids

Friendly customer service and almost no line

Hurry going out of business

Disappointed they are closing.

Good choices...but long lines

Onsale products!

Kids love the place

Almost everything is gone now