From the moment I got a call saying my phone was ready to going and picking it up was a great experience. Everyone was very nice. Cheyenne was wonderful in helping me get everything I wanted and putting my screen protector on! She was a joy to talk with and I would recommend her to everyone I know!

Walked in to a friendly reception. Was easy to purchase what I was after and no pushy sales. Would return if I needed anything else.

Brent proved to be exactly what we needed in a customer service rep We went in to upgrade our phones. Brent was friendly, knowledgeable and courteous. We would definitely recommend Russell Cellular to our friends.

Brent was very nice and really helpful. Thank you

Mitchell was a great help today. Courtesy and fast service.

Mitchell was great and very informative! Helpful and all together pleasant to work with!

Good service and good deals. Would recommend.

The service is horrible. Ive been there multiple times and Ive never been helped properly, or they say they cant do it. I go to the other Verizon store down the street and they fix all my problems, that these people say they could not fix. The workers are rude as well.

Had a nice visit at Verizon in Sulphur Springs today. Purchased two iPhone 12s. Cheyenne was very knowledgeable with this device and made the switch from 7s to 12 painless. Thank you and Merry Christmas!

New to Verizon. Pedro was very helpful. We purchased new phones and he was knowledgeable and made product suggestions. He made the transfer and activation process look effortless. Hope the tower service is just as good.

Pedro was very helpful and patient. Worth the wait.

Great customer service!Thanks you!

It was a short and sweet experience !!

My favorite Verizon store with the best customer service in the area! ❤️

Very helpful and friendly. The place to go.

DO NOT be fooled if Verizon tells you that a phone ordered online can be picked up on the same day at this location.I placed an order on a Wednesday for same-day pick up instead of waiting for a Monday morning mail delivery. The email stated that I would receive a call when the phone was ready for pick up. When I didn’t get a call by 2:30 on Thursday, I called the location. They claimed they didn’t have an order for me. I jumped through all of the hoops to call Verizon. They confirmed the order and gave an order number. I called back to Russell’s and when I spoke with frustration in my voice, he stated that he didn’t care for my attitude and hung up on me. I didn’t curse. I didn’t yell. I merely voiced frustration that I had already been without a phone for 2 days and I didn’t understand why he wasn’t seeing an order that Verizon says is there.I again called Verizon and told them to cancel the phone order for this location and that I would need an alternate location for pick up but if they couldn’t get me a phone by Friday, I would switch service. I had a lot going on over the weekend and I needed my phone. I was assured that a Verizon manager would call back on Friday morning. That didn’t happen so I signed with a new carrier on Friday afternoon, but finally received an email late Sunday stating that my order was ready for pick up at the location I specifically told Verizon to cancel.All around FAIL.

Mitch is AMAZING!!!!!! He answered all of our questions and made sure that we had everything that we needed. His customer service is EXCELLENT!!!!!

Pedro helped me trade in my old phone and purchase a new phone, watch, and iPad. He was great to deal with, as he patiently and politely gave me options.

We have visited this store several times and have never had any complaints. They are knowledgeable, professional and friendly. They most recently resolved an issue that I was having with another Verizon entity and it took 30 minutes to resolve what had been an ongoing problem for 3 days. Thank you so much Russell Cellular.

Had a great experience today with Cheyenne, she did a great job switching me from a iPhone XR to a iPhone 12 pro max . Had very good experiences with that store before from Pedro and Brent and Paige . Always a good experience at that store.

As I grow older I feel more and more like FRED FLINSTONE when it comes to electronics.Not only do I use RUSSELL CELLULAR for my phone payment but from time to time I have issues with my phone and or internet issues. Everytime I go to their store with need for help, they assist me immediately. I truly appreciate this.GREAT SERVICE. Thanks.

My visit to Russell Cellular today was outstanding! Cheyenne was a very knowledgeable, courteous, and helpful young lady. I was in and out in less than 20 minutes and completely satisfied with the service and solution to my problem.

Very helpful and friendly! Thank you Cheyenne!

Excellent, as always! Thanks, Brent!

I always and only use Brent. Have for at least my last 5yrs. Answers every question and always professional. Will continue my business with Russell Cellular and Brent for many yrs 2 come !

Superior customer service. Really knows their stuff. I will never go to the Verizon store again

Very professional and helpful with what I needed.

Some of the people that work there treat people impersonal and it make people feel pressured. Then dont want to complete what theyre started. Then lie to the person there helping.

We have always received excellent service from this store and would highly recommend here to anyone.

The store was full of customers and Brent was only agent there. He greeted each person and let them know he would get to them ASAP. He never made anyone feel rushed. Very professional and knowledgeable. He is an asset to Verizon.

Very disappointed that staff is not wearing masks or observing distance protocols. Did not feel safe in this store.

Great service. Super fast!

I had a few issues with my phone, I decided it was time for an upgrade. After deciding on a new iPhone Brent introduced me to the Apple Watch and the benefits. I decided to purchase one and also had my account changed to business which saved me $$$. I appreciate his hard work in the setup process!

Always take time and help me. Overall great!

Very friendly and professional service.

Cheyenne is amazing, 10/10 would recommend going to her!

Great environment. Friendly 😜 faces!

I bought a Verizon Motorola phone Monday went back Tuesday cause some text messages were not get through, the black hair girl seemed as if I was bothering her by being there. Go back today on Wednesday phone still does not work, she told me to buy new phone. The manger said go try customer service. Been with Verizon 8 years. Phone still not working. Bad attitude

The ppl there r so friendly & helpful

My favorite mobile telephone company!Always willing to help with any problem you might have!They are the best!

Always happy and ready to serve their customers

We went to this store to replace a family member’s flip phone for a smart phone. Brooklyn was friendly and incredibly helpful. She helped us with every facet of the transition. Highly recommend this store!

Best store around. They transferred all my info without any problems. 10 stars and A+

Very helpful. Going through a remodel. I think it will be great. Heather was able to get my husbands app fixed. So very happy. Heather is the greatest. Thanks Heather I

Service was fast, thorough, and extremely helpful!

Excellent customer service & friendly staff

Good people and great service 👏

The worse costumer service didnt want to listen bad attiude

Very knowledgeable and friendly service!

Super expencive and they nickel and dime you to death with undisclosed fees and taxes. They may tell you the price is $55 a month, but you add in all the B.S. and you end up paying nearly $100-$150 per month.

Worst place of business

Sat there for an hr And still wasn’t helped in any way.

He did his job well

Being ignored so that the rep could go start a argument with another customer was horrifying. I think we will stick with our carrier.

Kelly and Brent are very helpful

It was ok

Excellent

Very bad customer service

Very fast service

Awesome!